That is partially correct I am awaiting Wise to uphold what they said they would do to rectify the situation As soon as that happens I will notify you of that and either press forward or drop the complaint Will definately stay in touch.*** ***
***###-###-#### (office)###-###-#### (cell)
Initial Business Response /* (1000, 5, 2015/01/06) */
The customer's original request was to remove existing tub spout & install a new oneThe existing spout is screwed onto a pipe nipple behind the tile wallUpon attempting to remove the spout the plumber conveyed to the homeowner present that
he was experiencing difficulty removing it & if he continued the piping behind the wall may breakIf customer wanted him to proceed the wall could need to be opened if warranted for a relpacementUpon discussion the customer told the plumber to leave it as is, as it was still operational & remodeling of that room would take place in the not so distant futureIt was never removed & reinstalledCosmetic changes did occur while attempting to remove it; the unit was left operational as decided upon mutually by the plumber & the homeowner's spouseThe customer called 12/& left a messageThe plumber who was at the job called her back 12/She still wanted to speak with management & also emailed the company as wellShe received an email in response on 12/to acknowledge that she would would be contacted as requestedShe was called on 1/5/and per the phone conversation is being issued a partial refund as she has requested & feels is appropriate due to the circumstances
Initial Business Response /* (1000, 5, 2015/05/20) */
Contact Name and Title: *** ***/Vice Presiden
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
The customer was fully aware that his sewer line had an additional break or breaks upon completion of our initial
repairsIt clearly states this on his invoice when he signed and approved our workHis contention that our work was faulty is not correctOur work was inspected and approved by the village on the permit which he obtainedAlthough we have compassion towards the customer's situation, additional work and expenses were needed to put his system back in serviceThese expenses would be incurred by him regardless of who completed this workThe customer took it upon himself to contact our insurance company and a claim has been filed in regards to this matter
Initial Consumer Rebuttal /* (3000, 12, 2015/06/03) */
The case ID # XXXXXXXX, was closed without my consent and I would like to request that the case should remain open and all the attachments (documents) which I have sent on May 15, to *** *** (Inquiry Service Rep.) should be reviewedBelow is my rebuttal, point wise:
1) Jim Dhamer Plumbing has done an incomplete job and not done it correctly
2) The whole area was re-dug and extended further by a 2nd contractor *** *** *** who have found that *** *** has made a wrong join to a broken pipe and not to the sewer pipe going to the main sewer drain (check document 4_pic)
- *** *** (XXX-XXX-XXXX)
beloow is the email I sent to *** *** on May 15, 2015)
(*** ***
To ***@*** *** ***
May
***,
Complaint ID#: XXXXXXXX
Business Name: Jim Dhamer Plumbing & Sewer, Inc
With this email, I am sending you more details on the faulty sewer repair job done by Jim Dhamer PlumbingThere are attachments showing the property at *** *** *** before, during, and after the sewer repair job was done by the 1st Contractor (Jim Dhamer Plumbing) as well as the re-digging and completion by the 2nd Contractor
Below, please find the captions for the attached (nine) pics put in ***_XXXXXXXX.zip file:-
1_pic:*** property - before repair
2_pic: Leakage in Basement from outer sewer pipe
3_pic: Digging around foundation wall by *** ***
4_pic: Broken pipe found after digging
5_pic: *** *** put a 4" pvc new-BEND-joint and out pipe
6_pic: 2nd Contractor - pointing to the joint and another broken pipe
7_pic: 2nd Contractor exposed the wrong fitted pipe lying at the bottom
8_pic: 2nd Contractor's completed job with a single " pvc straight (blue) pipe
9_pic: Invoice from Jim Dhamer Plumbing & Sewer for $ and paid in full
I'll wait for your response by MondayIf you need more details, please feel free to contact me
Thanks and Regards,
*** ***
*** *** ***
Woodridge, IL
Final Business Response /* (4000, 14, 2015/06/12) */
Contact Name and Title: *** *** Pres
Contact Phone: XXX-XXX-XXXX
In response to customer's claim that the work preformed by us was faulty, our reply is as follows: We proposed to dig down by hand and repair the one known break in the sewer line as it passed *** the foundation, on its way towards the street and city sewer connection
We did this as evidenced by the fact that our work was inspected and passed ** the Village of *** Inspector on the permit which was taken out by customerPassing *** means our work was done up to all city and/or Illinois Plumbing codesUpon completion of our work, a 2nd break was discovered further down the lineThis additional break was not caused by our workThis fact is evidenced by the Insurance Claim filed by customerThe insurance
investigation determined that no coverage was available as this was not a result of our work and/or workmanshipAlthough we have compassion *** customer's situation, we cannot justify a refund for this matterCustomer was fully aware additional work was required to restore his sewer serviceIt was clearly stated on our Invoice which he signed and approved prior to issuing payment to usWe have addressed drainage issuesand repaired sewers for over years and this situation that arose is a rare occurrence but does sometimes happen
***, I completely understand you frustration with
this issue. It has been frustrating for
us as wellI understand that you did spend $with our company and the
problem
continued to persist. Our
technician first suggested that you replace the furnace. However, the heat exchanger was covered under
warranty and you opted to go that direction.
The heat exchanger we replaced was confirmed as damaged. The reason we replaced the flow pipes at no
cost to you was because the new heat exchanger required more air flow than the
old version. Natural gas wells do not
produce a stable gas pressure and replacing the furnace with a new one would
likely lead to the same problem down the road and as such we did not want to
see you have to replace your furnace every 3-years. That is why we suggested converting to a
propane furnace. In the end it was a
terrible experience for you because the problem was not resolved and Wise
Heating, who only charged you cost for the all the work we did. Though unlikely I hope the new furnace you
had installed will last longer than years.
I do to apologize for your inconvenienceI also want to remark that
this is Wise Heating and Cooling first negative rating on Revdex.com. I would like to request that we have a
mediation meeting the Revdex.com to come to full resolution.Sincerely,*** *** (*** ***)
I also have the text transcript from their technician that will dispute what *** is saying as well It also shows that their recommendations to change parts/replace things with money that was spent did not fix the problem despite their technician saying it would Also Bryant and their reps paint a completely different story so I can bring any information from them as wellPlease let me know if you would like me to bring copies of those as well If Wise wants to discuss this pre-mediation I am open to that as well they know how to reach me.*** *** ***###-###-#### (office)###-###-#### (cell)I am available during either week and as of now am very flexible I would be happy to accept a meeting I never asked for them to perform anything under warranty I just asked and paid them to fix our heat that was never done Adam is not correct as the new furnace was not discussed until after many attempts to fix the furnaceWe would not of argued if their technican assessment was replace furnace as we assumed they are experts in their field (so we thought) Nor did they say there was any chance replacement of the heat exchange may not fix the problem Wise then proceeded to tell us multiple other parts that were bad After speaking direct with Bryant dealers and the manufacturer the only way all the parts (including ones we did paid for) would go bad would of been if our house was struck by lightening The job got out of hand and went above their techs level of expertise and they refused to get Bryant involved It took me phone call and Bryant got involved so not sure how someone whom installs their equipment could not get additional helpI had to hire a completely new company to fix the issue and they have had to make changes/repairs to incorrect items Wise did I would be happy to discuss face to face about the situation with them and a mediator I stand by my review as this is only the second negative review about a company ever and I beyond have over sympathy of small businesses as I run one and grew up in a family business *** ***
***###-###-#### (office)###-###-#### (cell)
That is partially correct I am awaiting Wise to uphold what they said they would do to rectify the situation As soon as that happens I will notify you of that and either press forward or drop the complaint Will definately stay in touch.*** ***
***###-###-#### (office)###-###-#### (cell)
Initial Business Response /* (1000, 5, 2015/01/06) */
The customer's original request was to remove existing tub spout & install a new oneThe existing spout is screwed onto a pipe nipple behind the tile wallUpon attempting to remove the spout the plumber conveyed to the homeowner present that
he was experiencing difficulty removing it & if he continued the piping behind the wall may breakIf customer wanted him to proceed the wall could need to be opened if warranted for a relpacementUpon discussion the customer told the plumber to leave it as is, as it was still operational & remodeling of that room would take place in the not so distant futureIt was never removed & reinstalledCosmetic changes did occur while attempting to remove it; the unit was left operational as decided upon mutually by the plumber & the homeowner's spouseThe customer called 12/& left a messageThe plumber who was at the job called her back 12/She still wanted to speak with management & also emailed the company as wellShe received an email in response on 12/to acknowledge that she would would be contacted as requestedShe was called on 1/5/and per the phone conversation is being issued a partial refund as she has requested & feels is appropriate due to the circumstances
Initial Business Response /* (1000, 5, 2015/05/20) */
Contact Name and Title: *** ***/Vice Presiden
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
The customer was fully aware that his sewer line had an additional break or breaks upon completion of our initial
repairsIt clearly states this on his invoice when he signed and approved our workHis contention that our work was faulty is not correctOur work was inspected and approved by the village on the permit which he obtainedAlthough we have compassion towards the customer's situation, additional work and expenses were needed to put his system back in serviceThese expenses would be incurred by him regardless of who completed this workThe customer took it upon himself to contact our insurance company and a claim has been filed in regards to this matter
Initial Consumer Rebuttal /* (3000, 12, 2015/06/03) */
The case ID # XXXXXXXX, was closed without my consent and I would like to request that the case should remain open and all the attachments (documents) which I have sent on May 15, to *** *** (Inquiry Service Rep.) should be reviewedBelow is my rebuttal, point wise:
1) Jim Dhamer Plumbing has done an incomplete job and not done it correctly
2) The whole area was re-dug and extended further by a 2nd contractor *** *** *** who have found that *** *** has made a wrong join to a broken pipe and not to the sewer pipe going to the main sewer drain (check document 4_pic)
- *** *** (XXX-XXX-XXXX)
beloow is the email I sent to *** *** on May 15, 2015)
(*** ***
To ***@*** *** ***
May
***,
Complaint ID#: XXXXXXXX
Business Name: Jim Dhamer Plumbing & Sewer, Inc
With this email, I am sending you more details on the faulty sewer repair job done by Jim Dhamer PlumbingThere are attachments showing the property at *** *** *** before, during, and after the sewer repair job was done by the 1st Contractor (Jim Dhamer Plumbing) as well as the re-digging and completion by the 2nd Contractor
Below, please find the captions for the attached (nine) pics put in ***_XXXXXXXX.zip file:-
1_pic:*** property - before repair
2_pic: Leakage in Basement from outer sewer pipe
3_pic: Digging around foundation wall by *** ***
4_pic: Broken pipe found after digging
5_pic: *** *** put a 4" pvc new-BEND-joint and out pipe
6_pic: 2nd Contractor - pointing to the joint and another broken pipe
7_pic: 2nd Contractor exposed the wrong fitted pipe lying at the bottom
8_pic: 2nd Contractor's completed job with a single " pvc straight (blue) pipe
9_pic: Invoice from Jim Dhamer Plumbing & Sewer for $ and paid in full
I'll wait for your response by MondayIf you need more details, please feel free to contact me
Thanks and Regards,
*** ***
*** *** ***
Woodridge, IL
Final Business Response /* (4000, 14, 2015/06/12) */
Contact Name and Title: *** *** Pres
Contact Phone: XXX-XXX-XXXX
In response to customer's claim that the work preformed by us was faulty, our reply is as follows: We proposed to dig down by hand and repair the one known break in the sewer line as it passed *** the foundation, on its way towards the street and city sewer connection
We did this as evidenced by the fact that our work was inspected and passed ** the Village of *** Inspector on the permit which was taken out by customerPassing *** means our work was done up to all city and/or Illinois Plumbing codesUpon completion of our work, a 2nd break was discovered further down the lineThis additional break was not caused by our workThis fact is evidenced by the Insurance Claim filed by customerThe insurance
investigation determined that no coverage was available as this was not a result of our work and/or workmanshipAlthough we have compassion *** customer's situation, we cannot justify a refund for this matterCustomer was fully aware additional work was required to restore his sewer serviceIt was clearly stated on our Invoice which he signed and approved prior to issuing payment to usWe have addressed drainage issuesand repaired sewers for over years and this situation that arose is a rare occurrence but does sometimes happen
Wise has satisfied their end of agreement and I agree to drop the complaint Thank you for your help.***
***, I completely understand you frustration with
this issue. It has been frustrating for
us as wellI understand that you did spend $with our company and the
problem
continued to persist. Our
technician first suggested that you replace the furnace. However, the heat exchanger was covered under
warranty and you opted to go that direction.
The heat exchanger we replaced was confirmed as damaged. The reason we replaced the flow pipes at no
cost to you was because the new heat exchanger required more air flow than the
old version. Natural gas wells do not
produce a stable gas pressure and replacing the furnace with a new one would
likely lead to the same problem down the road and as such we did not want to
see you have to replace your furnace every 3-years. That is why we suggested converting to a
propane furnace. In the end it was a
terrible experience for you because the problem was not resolved and Wise
Heating, who only charged you cost for the all the work we did. Though unlikely I hope the new furnace you
had installed will last longer than years.
I do to apologize for your inconvenienceI also want to remark that
this is Wise Heating and Cooling first negative rating on Revdex.com. I would like to request that we have a
mediation meeting the Revdex.com to come to full resolution.Sincerely,*** *** (*** ***)
I also have the text transcript from their technician that will dispute what *** is saying as well It also shows that their recommendations to change parts/replace things with money that was spent did not fix the problem despite their technician saying it would Also Bryant and their reps paint a completely different story so I can bring any information from them as wellPlease let me know if you would like me to bring copies of those as well If Wise wants to discuss this pre-mediation I am open to that as well they know how to reach me.*** *** ***###-###-#### (office)###-###-#### (cell)I am available during either week and as of now am very flexible I would be happy to accept a meeting I never asked for them to perform anything under warranty I just asked and paid them to fix our heat that was never done Adam is not correct as the new furnace was not discussed until after many attempts to fix the furnaceWe would not of argued if their technican assessment was replace furnace as we assumed they are experts in their field (so we thought) Nor did they say there was any chance replacement of the heat exchange may not fix the problem Wise then proceeded to tell us multiple other parts that were bad After speaking direct with Bryant dealers and the manufacturer the only way all the parts (including ones we did paid for) would go bad would of been if our house was struck by lightening The job got out of hand and went above their techs level of expertise and they refused to get Bryant involved It took me phone call and Bryant got involved so not sure how someone whom installs their equipment could not get additional helpI had to hire a completely new company to fix the issue and they have had to make changes/repairs to incorrect items Wise did I would be happy to discuss face to face about the situation with them and a mediator I stand by my review as this is only the second negative review about a company ever and I beyond have over sympathy of small businesses as I run one and grew up in a family business *** ***
***###-###-#### (office)###-###-#### (cell)