I also have the text transcript from their technician that will dispute what [redacted] is saying as well It also shows that their recommendations to change parts/replace things with money that was spent did not fix the problem despite their technician saying it would Also Bryant and their reps paint a completely different story so I can bring any information from them as wellPlease let me know if you would like me to bring copies of those as well If Wise wants to discuss this pre-mediation I am open to that as well they know how to reach me.*** [redacted] [redacted] ###-###-#### (office)###-###-#### (cell)I am available during either week and as of now am very flexible I would be happy to accept a meeting I never asked for them to perform anything under warranty I just asked and paid them to fix our heat that was never done Adam is not correct as the new furnace was not discussed until after many attempts to fix the furnaceWe would not of argued if their technican assessment was replace furnace as we assumed they are experts in their field (so we thought) Nor did they say there was any chance replacement of the heat exchange may not fix the problem Wise then proceeded to tell us multiple other parts that were bad After speaking direct with Bryant dealers and the manufacturer the only way all the parts (including ones we did paid for) would go bad would of been if our house was struck by lightening The job got out of hand and went above their techs level of expertise and they refused to get Bryant involved It took me phone call and Bryant got involved so not sure how someone whom installs their equipment could not get additional helpI had to hire a completely new company to fix the issue and they have had to make changes/repairs to incorrect items Wise did I would be happy to discuss face to face about the situation with them and a mediator I stand by my review as this is only the second negative review about a company ever and I beyond have over sympathy of small businesses as I run one and grew up in a family business *** [redacted] [redacted] ###-###-#### (office)###-###-#### (cell)
Wise has satisfied their end of agreement and I agree to drop the complaint Thank you for your help.***
I also have the text transcript from their technician that will dispute what [redacted] is saying as well It also shows that their recommendations to change parts/replace things with money that was spent did not fix the problem despite their technician saying it would Also Bryant and their reps paint a completely different story so I can bring any information from them as wellPlease let me know if you would like me to bring copies of those as well If Wise wants to discuss this pre-mediation I am open to that as well they know how to reach me.*** [redacted] [redacted] ###-###-#### (office)###-###-#### (cell)I am available during either week and as of now am very flexible I would be happy to accept a meeting I never asked for them to perform anything under warranty I just asked and paid them to fix our heat that was never done Adam is not correct as the new furnace was not discussed until after many attempts to fix the furnaceWe would not of argued if their technican assessment was replace furnace as we assumed they are experts in their field (so we thought) Nor did they say there was any chance replacement of the heat exchange may not fix the problem Wise then proceeded to tell us multiple other parts that were bad After speaking direct with Bryant dealers and the manufacturer the only way all the parts (including ones we did paid for) would go bad would of been if our house was struck by lightening The job got out of hand and went above their techs level of expertise and they refused to get Bryant involved It took me phone call and Bryant got involved so not sure how someone whom installs their equipment could not get additional helpI had to hire a completely new company to fix the issue and they have had to make changes/repairs to incorrect items Wise did I would be happy to discuss face to face about the situation with them and a mediator I stand by my review as this is only the second negative review about a company ever and I beyond have over sympathy of small businesses as I run one and grew up in a family business *** [redacted] [redacted] ###-###-#### (office)###-###-#### (cell)