Pink Ribbon Marketplace

I have placed quite a few orders from the Pink Ribbon Marketplace and each time I have ordered merchandise, the process was great! The owner is a wonderful, sweet and very caring woman. A teacher in our school was recently diaganosed with Breast Cancer and our school was hosting a fundraiser for her to help cover expenses that her insurance did not. Christina McCall is a nurse herself and her mother is a survivor of Breast Cancer and shared how she is very passionate about helping others "find nice items for their event". She not only expedited our order, but also added in a lot of merchandise for "free" to help us with the fundraiser. With this fundraiser, we were limited by the donations we collected to order merchandise for the event. Christina was so very helpful and took a lot of time to offer me so many suggestions. I have passed her name on to many other fellow friends and supporters and I have only heard of great things from this business. The shipping time is fast and all of the "extra items" she has graciously donated has helped us out a lot. So, for anyone looking to shop at the Pink Ribbon Marketplace, please so not let the above review steer anyone away from this site. I find it hard to believe half of what that reviewer said, since we have asked the owner (sometimes at the last minute) to change up our order by cancelelling items, adding in different items to the order. or expedite the merchandse so we can have it in time to be ready for the event. Not many people stop to write a nice and positive review about a business, it seems only negative. However, I am a huge supporter of this cause and find it very hard to shop and search for multiple online stores to find what I may be looking for. I work full time and have small children, so going to one store to find pretty much everything I need is great! Christina is always so willing to do what she can to help me anytime I need anything. I even have her cell phone number and per her request she has said many times to "feel free to text her with a question or order request". I do not think many businesses online offer that level of customer support and customer service. 5 STARS definitely for the Pink Ribbon Marketplace!

I found out 2 weeks after my order was place that there were 'processing issues'. And asked if I would like to cancel my order, then said I could not.I placed an order August 1st and my card was approved. On August 14th I was contacted via phone saying that my card was ran and that it stated insufficient funds. Via voicemail, which I still have, I was asked if I would like to cancel my order. I then received an email asking if I would still like my merchandise as my card stated insufficient funds. 2 weeks prior I had placed my order. It took 2 weeks to find out anything was even wrong with my order. I said yes I would like to cancel. I was unhappy with the way they had not contacted me for 2 weeks to tell me there was any issue. Then I was told by the owner via email, which I also still have, that I was liable for the bill including $30 return fee and that it would be sent to collections as per their policy. My response was that I am not sure why I am still held liable for an order you had asked if I would like to cancel. She said it was their policy and they do not cancel orders and because my card had come back insufficient it had to be treated as a bounced check. I asked if I had not received my merchandise then why I was I still held accountable after I was asked if I would like to cancel my order. Also asked where I could find the company policy on the website. She never answered that. She then responded that they had tried to run my card 3 times and that was the processing issue, after 2 weeks. She stated she tried running it on August 3rd. I was never notified that it was denied, I had more than sufficient funds to cover the transaction. If I had known, this may not have happened. Then I was told I should know my balance before placing an order. My order was approved the day I placed it, or it would have not gone through. I have all bank statements supporting this, as well as all email correspondence and voicemail. If I had know about the card being denied the 1st time, I could have fixed that with my bank. Way before 2 weeks. She told me they try to run it a few times. I had ample funds, until the day I was contacted. I could have avoided this mess if they had contacted me with ANY sign of an issue the 1st time. It was 2 weeks later after I PLACED my order. I am very unhappy with the lack of communication and customer service on their part. It was a $25 order and they are now threatening to send it to collections which will affect my credit score, over their incompetent communication skills. I have every piece of correspondence and if this goes to collections I will have more than ample reason to refute it. I am just really disappointed. Of all companies, a breast cancer support retailer. What a mess. Desired SettlementAll I want is my ordered cancelled without going to any collection agency. This has taken up a lot of my time and I would rather not spend anymore time on this matter. Business Response [redacted], I really appreciate all of your work you do on behalf of the customers that call in with issues. All I will say is a lot of what she claims was said was pretty 'dramatized". Basically she placed an order and our [redacted] Merchant only does an "authorization" of funds to make sure the credit card has the amount to process the order. We do not actually "capture" credit card funds" until the merchandise is shipped out. In the meantime of an order getting an "authorization" and from the time the funds are "captured" a customer can spend quite a bit and "go over their limit. This was the case with this customer. She could not understand the difference between the authorization and the capture process and became pretty rude and hostile stating the funds were in her account when she placed the order and there must be an issue on my end. Again, I explained the difference between the authorization and the capture process. I also asked her to call her credit card company to make sure (as a security measure) they did not put a "fraud alert" on the order since some credit cards will do that if they do not recognize a particular merchant. This was also explained to her and she refused to do any of the above except to state to "cancel her order". I told her once an order is placed our policy does not allow for cancellations and per our policy any returns have a re-stocking fee (which is customary with other e-retail companies that are my competitors). [redacted], it is like this: If you went to a restaurant and ordered a meal and your credit card did not go through what do you think the restaurant would do?? The same situation is no different. This customer ordered merchandise, overspent and did not have the funds when we went to ship the merchandise out. Since her contacting you, her order has been shipped and delivered and her credit card has gone through. So this situation is resolved. [redacted]OwnerPink Ribbon Marketplacephone: [redacted]