Pinkberry Lane Boutique

Initial Business Response / [redacted] (1000, 5, 2015/08/30) */ Said customer came into my store on Feb5, right before closingI was there helping her in choosing a top that she wanted to wear that nightI did find her a top that she loved! She "did" try it on as well as come out of the dressing room to ask if I thought it fit well in which my reply was, "YES!" It fit and looked great on her and from there she made the purchaseThe next morning I received a call from one of my yr old employeeswho was in tears because said customer came into the store demanding, yelling and making threats if she didn't obtain a "cash" refundeven though she was informed the night before that we only do "in store credit and/or exchanges within the first three days "IF" the tags are still on and the item hadn't been worn." My employee tried to get a hold of me while the customer was there but wasn't able toEven though my employee knew what the store policies were, this customer decided to intimidate my employee with raising her voice as well as making threats....so needless to say, my employee did take back the top even though it had no tags on it and smelled of cigarette smokeI then later called said customer to discuss this issue as well as letting her know that even though she had worn this top and it smelled of cigarette smoke....that I would still honor the "in store" credit since my employee had already given it to her "only" because of her intimidation tactic towards my employee that dayI also expressed to the customer that because she did wear the item as well as it smelling like cigarette smokethat I wouldn't be able to put it back on the floor and therefore had to take a lossCustomer still wasn't happy and began to make threats of slandering my business that night at an event she was attending as well as stating that she would be successful in doing so ....since it was a new businessThe phone conversation ended at that pointThat was the last I have heard and seen of said customer for she hasn't returned to the store since the day she returned the top which was Feb6, We have a sign at that checkout desk that states our "exchange policy" as well as it being on her "credit card receipt." I received a call from said customer's credit card company about a week ago in regards to said customer trying to dispute this charge, Since said customer decided to file a dispute over months after the purchase, as well as her signing the credit card slip which stated the store policy on it, her credit card company denied her requestFor said customer to state that she is afraid she wouldn't be able to use her "store credit" for she is afraid my store will go out of business before she is able to do so, is a perfect example of her making slanderous remarks with no validation whatsoeverSaid customer states in her complaint that it's been a few months and that she still hasn't been able to to find another item in my store in order to use her credit onIn all actuality, it's been over months since she returned the item and since then, she hasn't even stepped foot in my storeI can see why she hasn't been able to find something to use her credit onThe credit will remain on her account until she decides to come in and use itThere are and never will be any expiration dates on customer's "in store credits." Considering said customer had worn the item, returned it smelling like cigarette smoke and with no tags on it, I feel I went above and beyond for this customer by allowing the "in store credit" in the first placeThank you!!! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item was never wornThe item could not have smelled like cigarette smoke since nobody in my home smokes (there are only two of us) & the item wasn't wornI offered to go home & get the tag if neededThe store said it wouldn't matter if I brought in the tag or not, since the tag had been removedI believe I have pictures of what I wore on the night in questionIt was not this topWhen I put on the top at home with jeans it looked awefulI would never have worn it outThis is a case of buyer bewareThe store owner is lying about the events that took place & the policy of only store credit for returns is on the credit card receipt in very small print (not mentioned during the purchase or posted)I would have returned the top the same evening, but the store was already closedI thought I was being responsible by returning the top first thing the next morningSince the store has no items I am interested in purchasing I would like my money returnedI will look for pictures taken that evening Final Business Response / [redacted] (4000, 9, 2015/09/10) */ I am going to respond to the Consumer's latest response and her allegationsThe top did indeed smell of cigarette smokeI smelled the smoke on the top as well as my employeeSaid customer came in wearing jeans and tried the top on "with" jeans, so for the customer to state that she didn't know what the top would like with jeans until she got homeis untrue for she had jeans on while trying this top on in the storeThis is most definitely not a case of "buyer beware" but a case of "retail stores beware" in regards to this specific customer for I have not had "one" complaint against our return/exchange policy except with this customerOur policy "is" on the counter and is visible for all customers to see along with it being on their credit card receiptThe customer stated that she has been in several times to see if there was anything else she liked....this is also untrueShe has not been in the store since she returned the itemI have security cameras to back this upI can't treat this customer any different than any other customer who has worn an item and/or has an exchangeFor this customer to feel that she should be the exception to the rule shows me that she has a high level of entitlement along with using what ever leverage she has here in the town of Parker to slander business's if she doesn't get her wayI stand firm on my decision and there will remain a credit on the customers account here until she decides to use itI have already gone the extra mile by even issuing a store credit to begin with since the top was worn and because it was worn, I couldn't sell it and took an additional lossThank you for your time

Initial Business Response /* (1000, 5, 2015/08/30) */
Said customer came into my store on Feb. 5, 2015 right before closing. I was there helping her in choosing a top that she wanted to wear that night. I did find her a top that she loved! She "did" try it on as well as come out of the dressing...

room to ask if I thought it fit well in which my reply was, "YES!" It fit and looked great on her and from there she made the purchase. The next morning I received a call from one of my 17 yr old employees... who was in tears because said customer came into the store demanding, yelling and making threats if she didn't obtain a "cash" refund... even though she was informed the night before that we only do "in store credit and/or exchanges within the first three days "IF" the tags are still on and the item hadn't been worn." My employee tried to get a hold of me while the customer was there but wasn't able to. Even though my employee knew what the store policies were, this customer decided to intimidate my employee with raising her voice as well as making threats....so needless to say, my employee did take back the top even though it had no tags on it and smelled of cigarette smoke. I then later called said customer to discuss this issue as well as letting her know that even though she had worn this top and it smelled of cigarette smoke....that I would still honor the "in store" credit since my employee had already given it to her "only" because of her intimidation tactic towards my employee that day. I also expressed to the customer that because she did wear the item as well as it smelling like cigarette smoke... that I wouldn't be able to put it back on the floor and therefore had to take a loss. Customer still wasn't happy and began to make threats of slandering my business that night at an event she was attending as well as stating that she would be successful in doing so ....since it was a new business. The phone conversation ended at that point. That was the last I have heard and seen of said customer for she hasn't returned to the store since the day she returned the top which was Feb. 6, 2015. We have a sign at that checkout desk that states our "exchange policy" as well as it being on her "credit card receipt." I received a call from said customer's credit card company about a week ago in regards to said customer trying to dispute this charge, Since said customer decided to file a dispute over 6 months after the purchase, as well as her signing the credit card slip which stated the store policy on it, her credit card company denied her request. For said customer to state that she is afraid she wouldn't be able to use her "store credit" for she is afraid my store will go out of business before she is able to do so, is a perfect example of her making slanderous remarks with no validation whatsoever. Said customer states in her complaint that it's been a few months and that she still hasn't been able to to find another item in my store in order to use her credit on. In all actuality, it's been over 6 months since she returned the item and since then, she hasn't even stepped foot in my store. I can see why she hasn't been able to find something to use her credit on. The credit will remain on her account until she decides to come in and use it. There are and never will be any expiration dates on customer's "in store credits." Considering said customer had worn the item, returned it smelling like cigarette smoke and with no tags on it, I feel I went above and beyond for this customer by allowing the "in store credit" in the first place. Thank you!!!
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item was never worn. The item could not have smelled like cigarette smoke since nobody in my home smokes (there are only two of us) & the item wasn't worn. I offered to go home & get the tag if needed. The store said it wouldn't matter if I brought in the tag or not, since the tag had been removed. I believe I have pictures of what I wore on the night in question. It was not this top. When I put on the top at home with jeans it looked aweful. I would never have worn it out. This is a case of buyer beware. The store owner is lying about the events that took place & the policy of only store credit for returns is on the credit card receipt in very small print (not mentioned during the purchase or posted). I would have returned the top the same evening, but the store was already closed. I thought I was being responsible by returning the top first thing the next morning. Since the store has no items I am interested in purchasing I would like my money returned. I will look for pictures taken that evening.
Final Business Response /* (4000, 9, 2015/09/10) */
I am going to respond to the Consumer's latest response and her false allegations. The top did indeed smell of cigarette smoke. I smelled the smoke on the top as well as my employee. Said customer came in wearing jeans and tried the top on "with" jeans, so for the customer to state that she didn't know what the top would like with jeans until she got home... is untrue for she had jeans on while trying this top on in the store. This is most definitely not a case of "buyer beware" but a case of "retail stores beware" in regards to this specific customer for I have not had "one" complaint against our return/exchange policy except with this customer. Our policy "is" on the counter and is visible for all customers to see along with it being on their credit card receipt. The customer stated that she has been in several times to see if there was anything else she liked....this is also untrue. She has not been in the store since she returned the item. I have security cameras to back this up. I can't treat this customer any different than any other customer who has worn an item and/or has an exchange. For this customer to feel that she should be the exception to the rule shows me that she has a high level of entitlement along with using what ever leverage she has here in the town of Parker to slander business's if she doesn't get her way. I stand firm on my decision and there will remain a credit on the customers account here until she decides to use it. I have already gone the extra mile by even issuing a store credit to begin with since the top was worn and because it was worn, I couldn't sell it and took an additional loss. Thank you for your time.