Revdex.com, Inc
Bryant Woods South
Amherst, NY
Attn: *** ***
2/16/15Dear Lou Anne, In regards to the
complaint from *** *** with an ID# of
***
Ms *** brought her vehicle to us to diagnose a concern she
had with the vehicle not starting. At
the time she brought the vehicle in, it was running and would re-startWe did
perform a battery service on the vehicle to see if the battery was operating as
per specification and it tested at CCA (cold cranking amps) when rated at
CCA. We were not unable to find any
issues with the battery, nor did we find any fault codes when linked to the
PCM. When Ms *** had the vehicle
“jumped” more than likely this cleared any codes in the system. It is possible that something was left on
which caused the battery to lose its charge
Ms *** does have a service contract on her vehicle with a $deductible,
and our advisor was trying to save Ms *** the higher amount by only charging
the cost of the battery test itself. We
will not refund the cost of the battery test, as we did try to diagnose the
issue and perform this service to the vehicle as per the customer’s request.
I would also like to clarify for Ms ***, that our technicians are not paid by
***, as they are employees of Goldstein *** *** *** ***. The business does charge for its services to
be able to continue doing business and compensate its employees
Sincerely
** *** Goldstein
Auto Group
Revdex.com, Inc
Bryant Woods South
Amherst, NY
Attn: *** ***
2/16/15Dear Lou Anne, In regards to the
complaint from *** *** with an ID# of
***
Ms *** brought her vehicle to us to diagnose a concern she
had with the vehicle not starting. At
the time she brought the vehicle in, it was running and would re-startWe did
perform a battery service on the vehicle to see if the battery was operating as
per specification and it tested at CCA (cold cranking amps) when rated at
CCA. We were not unable to find any
issues with the battery, nor did we find any fault codes when linked to the
PCM. When Ms *** had the vehicle
“jumped” more than likely this cleared any codes in the system. It is possible that something was left on
which caused the battery to lose its charge
Ms *** does have a service contract on her vehicle with a $deductible,
and our advisor was trying to save Ms *** the higher amount by only charging
the cost of the battery test itself. We
will not refund the cost of the battery test, as we did try to diagnose the
issue and perform this service to the vehicle as per the customer’s request.
I would also like to clarify for Ms ***, that our technicians are not paid by
***, as they are employees of Goldstein *** *** *** ***. The business does charge for its services to
be able to continue doing business and compensate its employees
Sincerely
** *** Goldstein
Auto Group