Pinkerman's A-1 Concrete, Inc.

Revdex.com, Inc        100 Bryant Woods South Amherst, NY 14228 Attn:  [redacted]  In regards to Complaint # [redacted] Ms. [redacted] purchased the 2015 [redacted] on 12/1/15 and at that time opted to also purchase a...

maintenance agreement that also incorporated our appearance package which included an exterior chemical paint protection and interior chemical fabric protection package. This was applied to the vehicle upon delivery.   Since this package was applied to the vehicle and is not removable, the $498 is non- refundable and is not a pro rata product. In reference to when the contract was officially in effect, the contract was dated 12/1/15 and although TD Auto Finance may not have cashed the contract until 12/15/15, the effective date of the contract was 12/1/15.  With that being said, being that the cancellation was just outside of the 30 day window, we are willing to refund the portion that was calculated at the 30% cancellation fee, $270.23, however we cannot refund for the paint and fabric protection. If there are any questions on the contracts, we will be happy to provide copies of them.[redacted]General ManagerGoldstein Chrysler Jeep Dodge Ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com, Inc       
100 Bryant Woods South
Amherst, NY 14228
Attn:  [redacted] In Regards to complaint [redacted]           9/18/15
In regards to Complaint # [redacted] for [redacted]...

[redacted]. 
We have contacted Mr [redacted] and will be reimbursing him $49.64 for the
antifreeze and air filter for the used [redacted] he purchased from us.  Frank F[redacted] our sales manager spoke to
him and did explain that although we like to pass along as many keys as
possible to a new owner of a used vehicle, we are limited by the amount of keys
given to us by the previous owner of a vehicle traded in.  We are reaching out to the previous owner to
see if they still have any remaining keys that they may have overlooked when
trading in their car.
We hope we can regain Mr [redacted]’s faith in our business and
look forward to being able to serve him in the future.
DJ M[redacted]
Goldstein Auto Group

Duplicate complaint:My 2011 GMC Terrain(New) had Transmission problems from 2013 on, Documented 3 times. Brought in 3 times for review. Problem not found, not fixed. 55,000 miles, Tech wrote, "Transmission and Transfer Case failure, seized, clutch Failure. Both replaced with transmission 58,000...

miles(more than original) Transfer case (18,000 miles)" I looked on-line. Transmission: $800 range. New Transfer Case: $114. Charged: Transmission $1812, Transfer Case: $781 ???? Despite Mechanical Breakdown OR Manufacture Defect, both Goldstein and GMC REFUSE to admit Breakdown or Warrantee culpability. Labor charges was $1965 ??? Even at 10 hours(doubt it took that long) This is still $196+ Per hour??? TOTALLY OUTRAGEOUS!!!! I have been in contact with GMC and Goldstein who lied and changed stories about what the charges were for. GMC, nor Goldstein have offered a penny toward compensation adjustment. This truck was bought brand new and is NOT used for Plowing, Towing, or 4-wheeling. My wife drives to work and groceries. What a RIP-OFF! Thank you, [redacted]Desired Outcome Description: I want GMC and Goldstein to admit this is a Manufacture Defect and Mechanical Breakdown. I want Bill adjusted to customer satisfaction. If they are doing this to us, how are they treating your Mother, Daughter, or Grandmother?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At no time did I threaten to 'sue'.  Not in a recorded message, not after Goldstein failed to inspect the restraint mechanism; Goldstein should listen better.  Both to the recorded messages, and the customer while they are on the phone.   Again, I recommend Mr. Goldstein counsel Mr. [redacted].  He would not let me speak, was rude and contentious, and is adamant about me threatening them (though  I hold them responsible for failing to properly perform a safety inspection).I did receive 1 message from the Goldstein company, and as I requested and is documented in the Revdex.com record, I prefer written communication (Ie: see letter as written response).  The reason for this is that Goldstein has issues with verbal/spoken communication.  Mr.  [redacted] has shown his lack of care and customer service, in his dismissal of my family in his last paragraph.I am extending my complaint beyond the scope of pure service issues, and now include Goldstein's poor customer service, as demonstrated by this letter.  It should be on record that they have no patience or consideration of the customer as demonstrated by their leadership (or lack there of).My complaint is not resolved, and the email they sent the Revdex.com is proof that they do not wish to resolve this matter (see last paragraph of their initial response).  I thank the Revdex.com for their service to consumers, it is an outstanding help to us (the consumer) and often a difficult task at times.
Regards,
[redacted]

Mr. [redacted] purchased his vehicle on 8/10/2016 with 84358 miles on it. We serviced the vehicle on 9/20/2016 for the rough idle and the navigation screen freezing up. We determined the vehicle needed a left cylinder head due to a burnt valve. This repair was covered by the remaining manufacturer...

powertrain warranty and was repaired at no charge to Mr. [redacted]. The radio was determined to be the issue with the navigation complaint and would need replacement. When buying the vehicle the customer only purchased a power train service contract. Since a radio is a non-lemon law item and not part of the power train of the vehicle, it was determined that this would be the customer’s responsibility.  The spark plugs are a maintenance item and replacement would be the owners option since they did not cause the rough idle. At Goldstein Auto we sell only a quality used vehicle. We repair all needed items at the time of sale and any lemon law items during the required time frame. We cannot predict future problems and since Mr. [redacted] drove his vehicle for 4764 miles the radio and spark plugs would be Mr. [redacted]’s responsibility. As a resolution to Mr. [redacted]’s complaint Goldstein Chrysler would like to offer a 50/50 split for the radio replacement cost of $525.00 + tax. Which would be cost of  $262.50 + tax to Mr [redacted]. If you have any questions please contact me Ed S[redacted]n at Goldstein Chrysler Jeep (518)785-4156

An Additional Check has been cut and sent to customer. We hope this resolves customers concerns fully and apologize for the delay.

We are happy we have been able to work on getting [redacted] concerns resolved. She has provided us with the required documentation to cancel the contract and at this point the refund is in process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to Mr. [redacted], who for the record we never
saw or spoke with, we brought the vehicle in for the recalls. When asked if the
car was having any other issues, we did mention to the technician that we had
been experiencing intermittent electrical issues including the car engine
light coming on and going off; the key fab not working: the radio working
one minute and going out the next; the gas light coming on and off; and on
occasion the car starting and then stalling. He neglected to mention those
additional items. We also stated that we had been reading about other 2011
Jeep [redacted] having these same issues and that it looked as though it
was being caused by the Totally Integrated Power Module (TIPM-7) failing, which
was one of the recalls we had been notified of and thus why we
were bringing the vehicle in. We were not there to have them perform any
other mechanical related work other than the recalls, because as I stated
previously, we already have our own mechanic that we use so it makes no sense
that we would go out of our way to go to this particular dealership for maintenance
work. To make it sound as though we had "concerns" that we
wanted them to address is incorrect. Their role was strictly to take care of
the recalls for us, because our mechanic could not perform them. Furthermore
I do not appreciate the insinuation that I am lying, which is what Mr. [redacted]
is doing when he states that Crystal B[redacted] did contact me and did indeed
inform me that parts would have to be ordered and that the vehicle would be
ready for pickup on Tuesday, when this was so not the case and I think if we
were to present our phone records and compare them to theirs, you will see just
exactly who called who when. When I spoke with Crystal on Saturday the
24th at 3:30 pm after once again having to chase her down to find out what the
status was on our jeep, I asked her if the vehicle recalls had been taken care
of and she said yes. She then proceeded to inform me that I needed two new
cam shaft sensors and a new starter. I proceeded to say something along the
lines of "seriously" and then asked her how much that would cost to
have fixed.  When she told me, I asked her if we could come and get the
vehicle, and explained that we already have a mechanic that we use for
service and she told me no that we couldn't have the vehicle back, because it
no longer started. At this point we literally were given no choice, but to have
them perform the service because we were being told that our vehicle no longer would
run.Mr. [redacted] also states that Crystal said the vehicle
would be ready on Tuesday, October 27th, so could he please explain
to us why then, when we arrived Tuesday evening to retrieve the vehicle, did we
find it in a back bay, up on a lift with no front tires on it and it’s engine
parts laying on the floor of the garage? This doesn’t sound ready to me.
They may be in business for 50 years, but the level of
effort in regards to communication and their workmanship is appalling. Time and
again we were witness to people in the service waiting area, furious with the
level of service that they provided/or did not provide. Read the reviews
on-line.
They returned our vehicle to us with additional
problems such as a horrible front end wheel alignment, a now new whistling
noise in the heating and cooling system, and upon starting a new grinding
noise.
They failed to provide courteously and proper communication
with us through this entire process. They allowed their service personnel to
lie to us about the condition of our vehicle and the timeframe that it would
take to be returned to us. They left us without a car to get back and forth to
work with and now they are suggesting that we bring the vehicle back in so that
they can address the problems that they created? Sorry, but we will never have
your dealership service anything ever again.
If you would like to see the phone records, the photos
and listen to the recordings we have to detail how this whole scenario actually
went down, we’d be happy to provide them.
We would like our money returned to us. We do not want
to take the chance of having this service department do any further damage to
our vehicle.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr [redacted] We are glad you and TJ were able to sit down and discuss your concerns and we were able to resolve the issues on both ends. DJ McArdleGoldstein Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]