Pinnacle Bank

[redacted] 's account has been updated with an "Annual Upgrade Plan for Pro Tools (Reinstatement)" that is valid through 12/31/ This provides Pro Tools releases up through the last 12.x release (12.8.3) [redacted] has activated the new "Pro Tools Perpetual Bundle (with 10/11/12)" with Release Limit 12/31/which will authorize all versions of Pro Tools This confirms that she received and is using the license

We have processed refunds for [redacted] ***

Thank you for letting me knowI have received the details and I am working on it internally to get the right folks involved to help and answer it.I am sure someone will contact you, and I will also the update this item when that happens.I will update once I get some news and status

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, [redacted]

We processed refund and cancellation

At this point [redacted] have worked with Avid ( [redacted] ?) to finalize processing the refund and I was able to retrieve the credit

We have resolved the issue with the customerThank you, [redacted] Avid Technology Inc

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business
response that my complaint will be closed as resolved.
Regards, *** ***

Thank you just so you know my initial response was not intended to close the complaint at all, was just to let you know that I thank you for letting us know, and that I was taking action to get it to the right folks internally for next stepsI expected to provide another response once I heard back on statusWhich I am doing now.The manager says they reached out to you, and confirmed to me there is no problem doing the refund exactly as you have asked for, and that the subscription will be canceled as asked forIt should be taken care of today March I am not providing this response to close the complaint, I want you to fully be able to decide and let me know when the request has been satisfiedI appreciate your feedback and let me know when you are ready to close it.You have my assurance that I am here and not going anywhere, I will stick with this until you are all set.I have been with Avid for years, and I always stick with helping my customer and do whatever the customer asks forI wish you had that experience when you worked with our supportBut you've got me now and I'll make sure it gets done.Thank you again, I take these very seriously and want to make sure what is needed gets done.*** ***Avid***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am rejecting because I am waiting to hear back from the actions stated in the business responseI don't want to close this issue until the business completes their process.Regards,
*** ***

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

We have contacted our customer to work towards a resolution

Avid made contact with customer on June 18,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We apologize. The Avid marketing deparment says we have now ensured person is removed from mailing list. If you do get an email going forward, please let us know so we can understand the source and we will make it a priority to resolve it promptly too.

We have processed refunds for [redacted].

[redacted]'s account has been updated with an "Annual Upgrade Plan for Pro Tools (Reinstatement)" that is valid through 12/31/2017.  This provides Pro Tools releases up through the last 12.x release (12.8.3). [redacted] has activated the new "Pro Tools Perpetual Bundle (with 10/11/12)" with...

Release Limit 12/31/2017 which will authorize all versions of Pro Tools 12.  This confirms that she received and is using the license.

We have resolved the issue with the customer. Thank you, [redacted] Avid Technology Inc

We processed refund and cancellation.

Initial Business Response /* (1000, 5, 2017/07/03) */
While Pinnacle Bank makes every effort to exceed our customer's expectations, we are not able to share confidential customer information with third parties per our Privacy Policy.
We would be happy to discuss this with our customer...

further.