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Pinnacle Building Group

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Pinnacle Building Group Reviews (2)

Pinnacle Building Group, Inc[redacted] ***March 11, RE: Your Attached Letter - ID [redacted] Dear [redacted] & San Diego We are pleased to provide the following response below and welcome anyone reading this to inspectthe supporting documents.The "Fixes" requested by the client are already complete or not covered under the contractwarrantySpecifically: The paint touch up has already been completed The very minor chips along the concrete seam are not uncommon and excluded from warranty by contract reference(See Attachment )We would also like to point out that after installing the concrete;the client sent us an email saying how pleased they were with the result (See Attachment 2)The pavers were installed properly and we have already power washed the client's paver area twicewithout charge at their requestSweeping up minor amounts of loose sand / dirt months after the paverinstallation is maintenance and the responsibility of the homeownerAdditionally, we DID NOT "short change" the client on pool tile or mulch: The truth is: Pool Tile: The client signed a contract change order and paid for the additional pool tile theywanted but were mad because we would not do the work for free(See Attachment 3)Mulch: We delivered the amount of mulch promised which was an "estimated" amount (SeeAttachment 4)Estimated means estimated and that more or less could be neededIn fact, theclient offered to pay us for additional mulch and plants, but we declined the extra work due to theirpayment history and the challenge level of working with the client (See Attachment 5)Finally, we DID NOT "essentially abandoned the job" or not complete a ''walk through" with the clientThe truth is that the completion of the job was delayed by the client because: The client failed to make contract payments on time which forced us to delay and stop work.(See email and Certified Letter to client, Attachments & 7) The client delayed vital decisions for monthsFor example, the client delayed choosinghundreds of plants for months and then delayed choosing their planting locations for almost weeksafter they were delivered (causing dozens of plants to die, which we replaced for free as a courtesy)The client ignored many requests to meet with us to discuss minor issues or work throughdifferencesInstead they chose to respond almost exclusively by text and emailIn Summary, we provided everything required under our contract plus at least $2,of additionalgoods and services without charge all while working through the difficult challenges aboveThank you for the opportunity to provide a responseSincerely, [redacted] President

San Diego, Attn: [redacted] RE: Response to Your Attached Letter - ID [redacted] (Second Response) Dear [redacted] & San Diego We have reviewed the second response by the client dated March Since the second client response only contains opinions and there are no additional valid requests fromthe client, we do not see any action needed on our partAgain, we invite any potential client reading this to view all the original documentation and decidefor them selfWe are confident the truth will prevailSincerely, [redacted] President

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Address: 10979 Reed Hartman Highway, Cincinnati, Ohio, United States, 45242-2800


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