We are presenting pricing fairly and accurately as shown on our siteWe wish our previous explanation would have sufficed as we aren’t doing anything nefariousHere are the key points and the page we are referring to - [redacted] / We clearly list SSL’s at a cost on this pageEvery package says “SSLs starting from $14.95/mo You knowingly ordered from us and agreed to standard terms and conditionsThis point alone doesn’t make sense to us because if you had such an issue why order in the first place? We are doing nothing that any good company doesn’t doWe clearly outline costs and use language like “starting from” to be clear about possible costsI could watch commercials tonight and see the same pricing structure ½ the time We have never, and I mean never, had a complaint about our site pricing or marketing in the years we have been in business and the years we have been with the Revdex.com.We would love to have you back as a customer and we would be willing to compensate you in some way if you committed to using our platformIf you’re open to such a dialogue we would love to earn your business & trust back again.If you’re not willing to move forward with us, we would like to offer you advice as it relates to using an SSLYour point about customer information not being relevant to PCI compliance is completely inaccurate.Here is an article from the industry authority about protecting Personally identifiable information (PII) as part of your PCI CompliancesIt is worth noting that this is the website that we are also listed on as being PA DSS compliant [redacted] /Almost as important as being PCI Compliant is getting your website into a position that [redacted] considers user friendlyThat means your ENTIRE site should be in SSL mode as you can see Pinnacle Cart is at [redacted] All sites should be in secure mode at ALL times, not just during checkout [redacted] We are in the business to provide secure, quality software for small businessesWe are also in business to make a profitIt is our responsibility to provide all of our merchants with the most secure system possibleWe are in agreement with the heavyweights in the industry like [redacted] and [redacted] to fully protect its customers by always being in a secure mode andIf our competitors choose not to do this, that certainly is their prerogative, but we feel we are leading by requiring the SSL for all stores in our network and we state that very clearly on all packages offered.We hope to hear from you to bring you back into a platform that considers security first
[redacted] The price for the upgrade is stated in the order system to avoid any confusion I would ask if you felt there was a discrepancy to not purchase until clarified we would have been happy to communicate with you and clear it up As it is the product and price are always presented before purchase so that you can see the price agree to terms before purchase I have inquired with sales and support they are all aware it is $ New versions simply are not free, this release had a year of planning and work and just like any operating system from Apple or Microsoft new versions are not given away If we are to develop and continue to advance the product it takes investment of time and dollars that is recouped by selling the software which is our business modelI see your purchased the upgrade on 3/and you were instantly granted access to use the new version release Prior to that you have had and will continue to get patches and maintenance releases for With your recent purchase the same will now be true for with its new features and patches for years to come.Thanks for your understanding and continued support.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There wasn't a proposal to rectify or resolve the issue for me, nor future clients Also, the merchant is misrepresenting how the SSL fee is presented to the customer on their site The fine print of Pinnacle Cart's requirement to collect extra funds for an SSL is presented as an additional and optional fee at the time a customer signs up for a trial Competing carts require SSL if storing customer data or collecting payment only However, when a customer uses a third party like [redacted] , for example, for payment processing, SSL and PCI compliance is handled by [redacted] The fact that Pinnacle will charge a customer $to cut and paste the SSL code shows that unnecessarily requiring SSL is done purely for profit Regards, [redacted] ***
[redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The was the business articulates the issue is not true, nor was this specified in any way upfront at time of purchaseI purchased a maintenance agreement that clearly included new releasesI have attached a screen shot from inside my account where it clearly states new release, and lists the dates of my contactIf you review the line above the highlighted item ($599) they are again referring to everything as new releasesAt no time were anything but new releases discussed with me, and it was included in the contract.Additionally this new release item was discussed at $via customer support but shows as $at point of purchase.Regards, [redacted]
We are presenting pricing fairly and accurately as shown on our siteWe wish our previous explanation would have sufficed as we aren’t doing anything nefariousHere are the key points and the page we are referring to - [redacted] / We clearly list SSL’s at a cost on this pageEvery package says “SSLs starting from $14.95/mo You knowingly ordered from us and agreed to standard terms and conditionsThis point alone doesn’t make sense to us because if you had such an issue why order in the first place? We are doing nothing that any good company doesn’t doWe clearly outline costs and use language like “starting from” to be clear about possible costsI could watch commercials tonight and see the same pricing structure ½ the time We have never, and I mean never, had a complaint about our site pricing or marketing in the years we have been in business and the years we have been with the Revdex.com.We would love to have you back as a customer and we would be willing to compensate you in some way if you committed to using our platformIf you’re open to such a dialogue we would love to earn your business & trust back again.If you’re not willing to move forward with us, we would like to offer you advice as it relates to using an SSLYour point about customer information not being relevant to PCI compliance is completely inaccurate.Here is an article from the industry authority about protecting Personally identifiable information (PII) as part of your PCI CompliancesIt is worth noting that this is the website that we are also listed on as being PA DSS compliant [redacted] /Almost as important as being PCI Compliant is getting your website into a position that [redacted] considers user friendlyThat means your ENTIRE site should be in SSL mode as you can see Pinnacle Cart is at [redacted] All sites should be in secure mode at ALL times, not just during checkout [redacted] We are in the business to provide secure, quality software for small businessesWe are also in business to make a profitIt is our responsibility to provide all of our merchants with the most secure system possibleWe are in agreement with the heavyweights in the industry like [redacted] and [redacted] to fully protect its customers by always being in a secure mode andIf our competitors choose not to do this, that certainly is their prerogative, but we feel we are leading by requiring the SSL for all stores in our network and we state that very clearly on all packages offered.We hope to hear from you to bring you back into a platform that considers security first
[redacted] The price for the upgrade is stated in the order system to avoid any confusion I would ask if you felt there was a discrepancy to not purchase until clarified we would have been happy to communicate with you and clear it up As it is the product and price are always presented before purchase so that you can see the price agree to terms before purchase I have inquired with sales and support they are all aware it is $ New versions simply are not free, this release had a year of planning and work and just like any operating system from Apple or Microsoft new versions are not given away If we are to develop and continue to advance the product it takes investment of time and dollars that is recouped by selling the software which is our business modelI see your purchased the upgrade on 3/and you were instantly granted access to use the new version release Prior to that you have had and will continue to get patches and maintenance releases for With your recent purchase the same will now be true for with its new features and patches for years to come.Thanks for your understanding and continued support.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There wasn't a proposal to rectify or resolve the issue for me, nor future clients Also, the merchant is misrepresenting how the SSL fee is presented to the customer on their site The fine print of Pinnacle Cart's requirement to collect extra funds for an SSL is presented as an additional and optional fee at the time a customer signs up for a trial Competing carts require SSL if storing customer data or collecting payment only However, when a customer uses a third party like [redacted] , for example, for payment processing, SSL and PCI compliance is handled by [redacted] The fact that Pinnacle will charge a customer $to cut and paste the SSL code shows that unnecessarily requiring SSL is done purely for profit Regards, [redacted] ***
[redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The was the business articulates the issue is not true, nor was this specified in any way upfront at time of purchaseI purchased a maintenance agreement that clearly included new releasesI have attached a screen shot from inside my account where it clearly states new release, and lists the dates of my contactIf you review the line above the highlighted item ($599) they are again referring to everything as new releasesAt no time were anything but new releases discussed with me, and it was included in the contract.Additionally this new release item was discussed at $via customer support but shows as $at point of purchase.Regards, [redacted]