Pinnacle Creative Studio

Revdex.com: Pinnacle Creative Studio has offered to complete the projectI do not have faith that the project will be completed within my timeline, as they were behind the scheduled completion of September at the time I terminated their services in May 2015.I don't want to waste more of my valuable time dealing with them, or trying to get my money backWe have mutually resolved for this organization to release the files they have completed to date, for the copious amount of money I will never get back anyway Sincerely, [redacted]

[redacted] entered into a contract to create two websites and perform a complex integration with her existing legacy timeshare content management systemsThe price to build these websites and integrate was $24,We moved in good faith to provide wireframes, dozens of Photoshop mockups as well as user experience workflowsThe project management software utilized on this project demonstrates that there are separate discussions and distinct files containing images, screenshots and contentThere was an extraordinary amount of work performed (hundreds of hours) even though [redacted] breached the contract and ceased making payments months agoNotwithstanding the failure to make the agreed-upon payments in the contract, [redacted] and [redacted] continue to work steadfastly to move these intricate projects forward with an extremely demanding clientAt this time, [redacted] has approved the creative designs and user experienc eThe only step left in the process is to build the sites which is the least time-consuming element of web design projectOn the [redacted] of commencing the coding/web development process, our creative team received an email terminating the services and demanding a full refundConsidering that we stand ready and willing and able to move forward with the project to a completion and noting the hundreds of hours of time expended, we respectfully deny the request for a refundIt is our greatest hope that [redacted] will reconsider and allow the project to move forward post hasteThank you for your courtesy and cooperation in advance

[redacted] entered into a contract to create two websites and perform a complex integration with her existing legacy timeshare content management systems. The price to build these websites and...

integrate was $24,000. We moved in good faith to provide wireframes, dozens of Photoshop mockups as well as user experience workflows. The project management software utilized on this project demonstrates that there are 76 separate discussions and 208 distinct files containing images, screenshots and content. There was an extraordinary amount of work performed (hundreds of hours) even though [redacted] breached the contract and ceased making payments months ago. Notwithstanding the failure to make the agreed-upon payments in the contract, [redacted] and [redacted] continue to work steadfastly to move these intricate projects forward with an extremely demanding client. At this time, [redacted] has approved the creative designs and user experienc e. The only step left in the process is to build the sites which is the least time-consuming element of web design project. On the [redacted] of commencing the coding/web development process, our creative team received an email terminating the services and demanding a full refund. Considering that we stand ready and willing and able to move forward with the project to a completion and noting the hundreds of hours of time expended, we respectfully deny the request for a refund. It is our greatest hope that [redacted] will reconsider and allow the project to move forward post haste. Thank you for your courtesy and cooperation in advance..

[redacted] entered into a contract to create two websites and perform a complex integration with her existing legacy timeshare content management systems. The price to build these websites and integrate was $24,000. We moved in good faith to provide wireframes, dozens of Photoshop mockups as well...

as user experience workflows. The project management software utilized on this project demonstrates that there are 76 separate discussions and 208 distinct files containing images, screenshots and content. There was an extraordinary amount of work performed (hundreds of hours) even though [redacted] breached the contract and ceased making payments months ago. Notwithstanding the failure to make the agreed-upon payments in the contract, [redacted] and [redacted] continue to work steadfastly to move these intricate projects forward with an extremely demanding client. At this time, [redacted] has approved the creative designs and user experienc e. The only step left in the process is to build the sites which is the least time-consuming element of web design project. On the [redacted] of commencing the coding/web development process, our creative team received an email terminating the services and demanding a full refund. Considering that we stand ready and willing and able to move forward with the project to a completion and noting the hundreds of hours of time expended, we respectfully deny the request for a refund. It is our greatest hope that [redacted] will reconsider and allow the project to move forward post haste. Thank you for your courtesy and cooperation in advance..

Revdex.com:
Pinnacle Creative Studio has offered to complete the project. I do not have faith that the project will be completed within my timeline, as they were behind the scheduled completion of September 2014 at the time I terminated their services in May 2015.I don't want to waste more of my valuable time dealing with them, or trying to get my money back. We have mutually resolved for this organization to release the files they have completed to date, for the copious amount of money I will never get back anyway.
Sincerely,
[redacted]

Review: In May 2014, I entered into long telephone dialogue with [redacted], and [redacted] from Pinnacle Creative Studio, to hire them in re-developing my 2 websites. [redacted] shared in an email on May **, 2014: Pursuant to your conversation today, I have updated the proposal to include a clause expressing Pinnacle's ability to execute both websites in a 90 day time frame. Also, to clarify, once the proposal is accepted, we will send you a secure payment portal, your credit card information will be filed for first payment and automatic payments will be made every 30 days after this initial payment. This is our standard procedure for all clients. After our dialogue over the phone and exchange of emails, I felt confident their organization could take on the project of re-designing and re-programming my 2 websites.I agreed to pay them $2,000 per month for 12 months, for a total of $24,000. They said the entire project would be completed in 90-days (September 2014). September came and went, and the project was barely off the ground. Things moved very slowly, but I continued in good faith to pay them $2,000 per month (totaling $18,000), and gave them them breathing room to finish the project. In February 2015, I made a decision to stop paying them $2,000 per month, as they werent proving themselves to be applying much effort to the project. I asked them to arrange weekly update calls, and our communication was better, but it didnt seem to do very much regarding increased efforts on their behalf. At this point, all they have completed is the wireframing, a task which other web developers have informed me, should have been completed within the first 2 weeks of the project. I am at the one-year anniversary since I engaged Pinnacle Creative Studio, and it has become very apparent that this organization is not able to complete the project in a timely manner, and deliver the fully functioning websites. I had no other choice but to terminate the relationship, and find another web developer to take on the project. I have asked [redacted] for a full refund, as they are 8 months past the promised delivery date of September 2014. They have informed me they will not refund the $18,000 I paid them to date, although they failed to deliver the finished websites to me in a timely manner. In addition to the $18,000 I paid them, I have also suffered a great deal of loss of income, as a result of the websites not being finished in a timely manner. As those losses cannot be determined, all I am seeking is my money back. There is nothing in their written proposal to me, that stated they have a right to keep any monies paid to them, in the event they were unable to deliver. At this one-year anniversary, it is clear they cannot deliver.Desired Settlement: Full Refund of the entire $18,000 I paid to them.

Business

Response:

[redacted] entered into a contract to create two websites and perform a complex integration with her existing legacy timeshare content management systems. The price to build these websites and integrate was $24,000. We moved in good faith to provide wireframes, dozens of Photoshop mockups as well as user experience workflows. The project management software utilized on this project demonstrates that there are 76 separate discussions and 208 distinct files containing images, screenshots and content. There was an extraordinary amount of work performed (hundreds of hours) even though [redacted] breached the contract and ceased making payments months ago. Notwithstanding the failure to make the agreed-upon payments in the contract, [redacted] and [redacted] continue to work steadfastly to move these intricate projects forward with an extremely demanding client. At this time, [redacted] has approved the creative designs and user experienc e. The only step left in the process is to build the sites which is the least time-consuming element of web design project. On the [redacted] of commencing the coding/web development process, our creative team received an email terminating the services and demanding a full refund. Considering that we stand ready and willing and able to move forward with the project to a completion and noting the hundreds of hours of time expended, we respectfully deny the request for a refund. It is our greatest hope that [redacted] will reconsider and allow the project to move forward post haste. Thank you for your courtesy and cooperation in advance..

Consumer

Response:

Pinnacle Creative Studio has offered to complete the project. I do not have faith that the project will be completed within my timeline, as they were behind the scheduled completion of September 2014 at the time I terminated their services in May 2015.I don't want to waste more of my valuable time dealing with them, or trying to get my money back. We have mutually resolved for this organization to release the files they have completed to date, for the copious amount of money I will never get back anyway.

Sincerely,