Pinnacle Financial Partners

We have contacted Mr [redacted] to discuss the complaintWe appreciate his feedback and have agreed to refund a portion of his expenses (appraisal fee) associated with the mortgageWe have spoken with the mortgage advisor too regarding the complaints around communication and privacy of financial informationPinnacle is focused on delivering distinctive service and effective advice to our clientsWe apologize that this was not Mr***’s experience with us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I received a call from Pinnacle Bank regarding the claimThe representative backed her banker and advised that our situation was chaotic and that the banker was just in his actions This is not acceptable but it is apparent that Pinnacle is protecting their employees, not customersWe will pull all accounts from Pinnacle as suchThere seems to be no resolution at this point

Please let me know if you need anything else. Thanks!!

Helpful and pleasant. I continue to be a client.

Please let me know if you need anything else.

We have contacted Mr. [redacted] to discuss the complaint. We appreciate his feedback and have agreed to refund a portion of his expenses (appraisal fee) associated with the mortgage. We have spoken with the mortgage advisor too regarding the complaints around communication and privacy of financial...

information. Pinnacle is focused on delivering distinctive service and effective advice to our clients. We apologize that this was not Mr. [redacted]’s experience with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I received a call from Pinnacle Bank regarding the claim. The representative backed her banker and advised that our situation was chaotic and that the banker was just in his actions.  This is not acceptable but it is apparent that Pinnacle is protecting their employees, not customers. We will pull all accounts from Pinnacle as such. There seems to be no resolution at this point.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

One of their (Magna Bank) employees took our payment information over the phone (for our mortgage payment),and made an error. We was not informed of the error (entering our bank account number incorrectly) until much later. In fact, we were told the payment went through. Then the harassing letters started, and they even sent an employee out on a Sunday evening to take pictures. Threatening foreclosure. Even after the situation was resolved and corrected, we continue receiving letters. this is so uncalled for and unethical business practices. They made the mistake, and was corrected, but will not stop harassing us with these "past due" letters. Obtaining the American dream has turned into a nightmare.Product_Or_Service: mortgageAccount_Number: [redacted]Desired SettlementI just needed to inform y'all of such an uncaring and unethical business such as Magna Bank. All I want is for the letters and the visitations to stop. I would love an apology from them.

Complaint[redacted] told me Magna Bank would match the mortgage rate my mom could get from [redacted] She then refused to do so.I am handling the financial details of my mom's purchase of a new house. [redacted] of Magna Bank told me (in writing) she would match the 3.5% rate that [redacted]. was offering. This was on 6/30. On that day I asked for the rate to be locked (the closing was to be 7/24). [redacted] refused to lock the rate as I requested. Then, on 7/1 and 7/2, she refused to honor the 3.5% rate. By that time, my mother had already given her money for the credit check, and given [redacted] all her personal documents to secure the loan. This is a classic bait and switch maneuver. They promised to give her 3.5%, then changed it to 3.75%. When I pointed out that they had committed to matching the [redacted] rate, which was still at 3.5% on 7/2, they said they would not. My mother is a senior citizen who does not understand the complexities of finance, but I do. I told [redacted] and[redacted], who was also involved in promising to match the [redacted] rate, that what they had done was dishonest and unethical. Their claim that rates move every day is a moot point. They made a promise to match the [redacted] rate, which had not moved, and they failed to keep their promise. I am sure they thought they had my mother over a barrel because she had already paid them money and they figured she would not try to get another lender because of the time crunch to close a mortgage. Thankfully, my mother did not have to acquiesce to their dishonest tactics.Desired SettlementI want Magna Bank to send a letter of apology to my mother for their blatant dishonesty and provide her a check for the $22 they received from her under false pretenses.[redacted]Business Response Dispute Resolution Coordinator Re: Case #40097712: [redacted]Dear Ms. [redacted],In response to your letter dated August 4, 2014, please be advised that Magna Bank performed an investigation of Ms. [redacted]'s complaint on behalf of her mother. While we regret that Ms.[redacted] feels that her mother was not treated fairly by Magna Bank, our investigation does not reveal any evidence that Magna Bank acted inappropriately. We are a top lender in the mid-south region and we are very proud of our reputation as being an industry leader. We are unable to share the facts of this file for several reasons: (1) Privacy Act; (2) your letter indicates that our response may be publicly posted; and (3) [redacted] is not an applicant on this file. We are committed to providing the best experience that we can and are sorry that Ms.[redacted] feels differently. However, we would be happy to talk with the applicant and discuss this complaint to clarify any misunderstandings. Please feel free to contact me at [redacted] if you have any additional questions. Sincerely, MAGNA BANK [redacted] W. [redacted] Executive Vice President NMLS#XXXXXX XXXX [redacted] Memphis, Tennessee XXXXX XXX[redacted].XXXX XXX[redacted] Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept their response because they once again refuse to accept responsibility for the lies they told me. And now this lady is refusing to even deal with me. Her employee told me lies, so this lady should deal with me since I am the one who lodged the complaint with the Revdex.com. Her refusal to do so indicates to me she does not believe in the resolution process at Revdex.com. So please show this complaint as unresolved and make sure it shows in Magna Bank's history as such. Thank you.

I have had multiple cases of unauthorized amounts being taken from my personal account and problems getting payments processed in a timely manner.My payment for December 2013 was processed via online payment. A double payment was taken out at this time, with one refunded per [redacted] in the Mortgage office. This resulted in over draft fees from my personal bank. I now remit payment via checks. May 2014, I had to cancel payment on a check they said they never received. In the past, I have had checks wait up to 2 weeks after being mailed before they are processed. I spoke with someone (not [redacted] who was very nice, gave me the direct address for office which processes the payments to help these process quicker. This has helped in recent months, however, my last check was processed for $60 more than what the check was actually written for and, again, my personal bank issued over draft fees. There doesn't seem to be a clear and efficient way to remit payments to this bank. There is always a problem with them.Desired SettlementRefund of amount over charged and over draft fee from my personal bank.Business Response Contact Name and Title:[redacted] / SerContact Phone: 901-[redacted]Contact Email:[redacted]@MagnaBank.comMagna Bank received check # 1236 dated Sept. 18 from[redacted] on Tuesday October 2nd. The payment was posted on the day of receipt and based on what was perceived to be the amount the customer was paying. The check was read as $780.00 instead of $720.00. The written amount and the dollar amount appeared to be two different amounts. Due to the dollar figure being illegible the funds were posted as $780.00. When the customer called on October 20th she voiced her concerns and requested we return the $60.00 over payment which had been applied to her account and she also requested we reimburse her the $30.00 NSF fee she said she incurred due to the error. The $60.00 has been sent to her and we are in the process of sending her the $30.00 NSF fee.