Pinnacle Foods Group

Review: I bought a chicken hungry man meal and some of the chicken I bit into was completely raw. It is supposed to be precooked. I had severe stomach pains after I ate it. I tried contacting them and all they said is they want to give me a free meal. There is no way I am going to eat another one of their meals after that. They werent even concerned health wise as other meals may have been contaminated.Desired Settlement: I want a refund for the product and I also want additional for it making me sick.

Business

Response:

Thank you for alerting us of this contact. In reviewing the file, it appears that Ms. [redacted] will not speak to us over the phone and is demanding that all information be relayed via email only. It is essential for us to gather detailed information regarding her experience and in our to do so, we will need to speak to her directly. We have made several attempts and issued several emails to which we receive a reply that she will not call us. At this time, we have forwarded what little information we do have to our QA team. If Ms. [redacted] would like to pursue additional compensation, she will need to speak to one of our representatives to provide more details and in turn she will be issued a claim form which needs to be completed by her doctor if an illness is being claimed for monetary demands. We can be reached at 1.800.432.3102 Monday – Friday 9am – 5pm EST

Consumer

Response:

I am rejecting this response because:For one when I emailed them they only responded the one time and it was them asking me to call. I replied and explained to them that I could not call but asked them what information it was they needed and I would be more than willing to give it to them. I even sent them pictures of the raw bloody chicken in the packaging. They had also mentioned in the email that they would send me a replacement meal. I do not want any more of their food. This is a safety issue and they showed no concern over it. I will post those pictures everywhere if I have to. This is absolutely ridiculous that they can treat their customers this way and mishandle food and show no concern over it. Where is the responsibility??

Review: On September 26, 2015 I purchased a 4.6 oz can of [redacted] from my local [redacted] in [redacted] GA. When I got home and proceeded to open the can I saw a blue type of plastic lodged in between the [redacted].Desired Settlement: I just want my money back or a replacement. I like this product and I'm just very disappointed to find that my purchase was not satisfied.

Business

Response:

Thank you for your contact. From the description, I am confident that the material described is a piece of casing used in forming the [redacted]. Please be assured that this material is made from food grade material and poses no safety concern ifingested. Casing such as this is used regularly on sausage link products; however, you are most likely accustomed to seeing it be clear in color whereas ours is blue for visual inspection processes.The casing should have been removed prior to placing the links into the individual containers. I genuinely apologize that this did not happen completely.A member of our Consumer Relations team will be reaching out today via the number provided to gather more information and to compensate Ms. [redacted]. If needed, we can also be reached at ###-###-####Thank you again.

[redacted]Sr Director, Consumer Relations

Review: I purchased a box of [redacted] walnut brownie mix at [redacted] Aug 2014. When I made it (you stir this mix, not to use mixer) and my husband took a bite from the finished product, he broke a tooth completely in half. The UPC code for product was [redacted]. I sent pictures of the box, the tooth, the walnut shell that was in the brownie and brownies them self. I sent a copy of the evaluation of the dentist (cost me 100.00) that it was from the walnut shell. I have not had the tooth fixed, as I am retired and have no dental insurance. I asked them to pay the 1500.00 dental bill. To no avail. They have not responded with any payment. This has been 15 mons ago. I am advised that I should charge 1,000 per month for pain and suffering. So, 15,000. Please help with this as why would a company the size of [redacted] not pay for a faulty product? I have never filed a complaint with you but I am at a loss..Desired Settlement: I would like [redacted] to stand by there product and pay for the tooth repair and 15 mons of pain and suffering

Business

Response:

Thank your for the opportunity to reply. The consumer only recently met our requirements for assessing a claim and the claim is currently under review by our legal team.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I've purchased, on two different occasions, two jars of their [redacted] that have had a large piece of wood inside. The pieces of wood are about 1 inch wide and about 6 inches long.

Business

Response:

Thank you for alerting us of this concern. A member of our Consumer Relations team will reach out to [redacted] today. If needed, our phone number is ###-###-#### Monday - Friday from 9am-5pm ESTThank you again,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,