Out of the pictures customer [redacted] sent in one pic stood out from the rest. When questioned customer on picture we knew the answer was spare bedroom but customer replied back with master bedroom where the hairline crack was which was impossible since ceiling was vaulted. Customer [redacted] showed his dishonesty in his pictures and false reply. To rectify the issue with customer [redacted] we offered by email to go back out to fix any issues he has for the actual cost of his job for $575 but customer declined. After customer [redacted] declined $575 offer we still went the extra mile over phone and agreed to come out to his home for basic service call rate of $249.99 but customer still declined service call and instead went and wrote a negative review on [redacted] against us. During original install customers wife [redacted] acted as foreman directing techs on what she wanted done. Once her husband [redacted] came home from work her attitude changed once her husband expressed concerned about what he thought was going to happen. Customer requested an additional discount totaling $175. In the name of customer service Tech agreed to discount and customer [redacted] himself signed invoice and initialed charges due which he paid by check and by signing he agreed job has been completed. Customer [redacted] check was deposited and never had a issue with a stop payment. Deposit went thru without issue. Thank you.
This Customer [redacted] had his wife manage their project. They both had a major communication gap regarding their project vision. Since customers wife was first point of contact and was present through entire install she managed all questions and directed both techs on what her vision was. As promised...
when customer contacted Perfect HDTV over phone all wires from outside of home were relocated to attic of home and no visible cables and wires visible from outside of home. Techs made customers wife aware of walls with fireblock could not be wall fished and the alternate plan was to have cables come out of closet to desired location which they did. When finished and after 11 1/2 hours of work was completed customer [redacted] came home and inspected work. Techs noticed [redacted] and his wife not agreeing on outcome of work. That's when the communication gap was realized by techs that both customers had. [redacted] thought work would go one way and his wife directed work to go another way. The next day [redacted] of Perfect HDTV contacted [redacted] and listened to his complaint and had a conference with both techs comparing pics that customer took and pics techs took. Customer stated one pic showed a hairline crack in ceiling. [redacted] questioned this one pic to customer [redacted] knowing it was from a spare bedroom ceiling. When [redacted] asked [redacted] what room this pic with hairline crack was in he replied with master bedroom. That was a red flag because it was a spare bedroom and master bedroom has vaulted ceiling not capable of walking on. When [redacted] brought this to customers attention [redacted] stopped responding to [redacted]. This was a clear case of [redacted]'s dishonesty in trying to utilize pics to get free labor from techs that did a outstanding job but [redacted] downplayed it with pics that didn't pertain to install and cracks the techs didn't create. In all fairness avoid customers like this looking for a free hand out. Perfect HDTV is certified and licensed to conduct installs and relocations of this nature. The customer found Perfect HDTV on a lead referral site specializing in licensing, bonding, and certification and matches customers requests to companies that have the certification to conduct customers requested tasks. Customer is giving out bad misleading information. Please clear this negative rating made by mistake from customer. Thank you
Out of the pictures customer [redacted] sent in one pic stood out from the rest. When questioned customer on picture we knew the answer was spare bedroom but customer replied back with master bedroom where the hairline crack was which was impossible since ceiling was vaulted. Customer [redacted] showed his dishonesty in his pictures and false reply. To rectify the issue with customer [redacted] we offered by email to go back out to fix any issues he has for the actual cost of his job for $575 but customer declined. After customer [redacted] declined $575 offer we still went the extra mile over phone and agreed to come out to his home for basic service call rate of $249.99 but customer still declined service call and instead went and wrote a negative review on [redacted] against us. During original install customers wife [redacted] acted as foreman directing techs on what she wanted done. Once her husband [redacted] came home from work her attitude changed once her husband expressed concerned about what he thought was going to happen. Customer requested an additional discount totaling $175. In the name of customer service Tech agreed to discount and customer [redacted] himself signed invoice and initialed charges due which he paid by check and by signing he agreed job has been completed. Customer [redacted] check was deposited and never had a issue with a stop payment. Deposit went thru without issue. Thank you.
This Customer [redacted] had his wife manage their project. They both had a major communication gap regarding their project vision. Since customers wife was first point of contact and was present through entire install she managed all questions and directed both techs on what her vision was. As promised...
when customer contacted Perfect HDTV over phone all wires from outside of home were relocated to attic of home and no visible cables and wires visible from outside of home. Techs made customers wife aware of walls with fireblock could not be wall fished and the alternate plan was to have cables come out of closet to desired location which they did. When finished and after 11 1/2 hours of work was completed customer [redacted] came home and inspected work. Techs noticed [redacted] and his wife not agreeing on outcome of work. That's when the communication gap was realized by techs that both customers had. [redacted] thought work would go one way and his wife directed work to go another way. The next day [redacted] of Perfect HDTV contacted [redacted] and listened to his complaint and had a conference with both techs comparing pics that customer took and pics techs took. Customer stated one pic showed a hairline crack in ceiling. [redacted] questioned this one pic to customer [redacted] knowing it was from a spare bedroom ceiling. When [redacted] asked [redacted] what room this pic with hairline crack was in he replied with master bedroom. That was a red flag because it was a spare bedroom and master bedroom has vaulted ceiling not capable of walking on. When [redacted] brought this to customers attention [redacted] stopped responding to [redacted]. This was a clear case of [redacted]'s dishonesty in trying to utilize pics to get free labor from techs that did a outstanding job but [redacted] downplayed it with pics that didn't pertain to install and cracks the techs didn't create. In all fairness avoid customers like this looking for a free hand out. Perfect HDTV is certified and licensed to conduct installs and relocations of this nature. The customer found Perfect HDTV on a lead referral site specializing in licensing, bonding, and certification and matches customers requests to companies that have the certification to conduct customers requested tasks. Customer is giving out bad misleading information. Please clear this negative rating made by mistake from customer. Thank you