Submitted a tax return without my permission, customer service was horrible
my return was supposed to be submitted electronically and it was rejected due to Identity theft missingD'andre called me and asked me to obtain the pin, or they have to mail it, "I told him No, mailing take too long, let me call you back"That was the last I heard of my returnSo a few weeks later I filed my own return, and I have received a letter from the irs asking me to verify information that was not on the return I submitted and I was completely lostIrs provided me with the information of the tax office and realized it was u guys, and I told irs to give me a few moments and let me call you guysThat's when I spoke with D'andre again this morningHe stated to me " I acknowledge the fraud that was going on regarding self employment"I asked him what was he talking about , and said I have irs on the line and they want to verify an amount on my return that they have questions about" because I did n
Bait and switchWent in thinking I was going to have my taxes done for free because I am a single, low income tax payerQuoted me $On a yellow sticky note, by the wayThen charged me $hen I confronted them about it, they were very unapologetic and no help at all
Submitted a tax return without my permission, customer service was horrible
my return was supposed to be submitted electronically and it was rejected due to Identity theft missingD'andre called me and asked me to obtain the pin, or they have to mail it, "I told him No, mailing take too long, let me call you back"That was the last I heard of my returnSo a few weeks later I filed my own return, and I have received a letter from the irs asking me to verify information that was not on the return I submitted and I was completely lostIrs provided me with the information of the tax office and realized it was u guys, and I told irs to give me a few moments and let me call you guysThat's when I spoke with D'andre again this morningHe stated to me " I acknowledge the fraud that was going on regarding self employment"I asked him what was he talking about , and said I have irs on the line and they want to verify an amount on my return that they have questions about" because I did n
Bait and switchWent in thinking I was going to have my taxes done for free because I am a single, low income tax payerQuoted me $On a yellow sticky note, by the wayThen charged me $hen I confronted them about it, they were very unapologetic and no help at all