Pinnacle Plus Financial

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Ms***, This sounds frustrating and we are genuinely sorry to hear about your experience with this gift cardPlease know that we have shared your feedback with the Quality Assurance Manager for our Customer Service Team and she takes comments like yours very seriouslyAll client interactions with our Customer Service Team are recorded and she will be able to review the handful of calls that resulted in your issue going unresolvedWe have now added $in online store credit to your Sephora.com account and have removed the value from your discarded gift card ending in -***This store credit never expires and will automatically apply to your next online orderCombined with the other store credit on your account, you currently have $available to youWe hope that you enjoy spending this online store credit and that you will shop with us again in the future to give us the opportunity to show you the kind of experience we strive to provide for all of our clientsSincerely, Sephora Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted], This sounds frustrating and we are genuinely sorry to hear about your experience with this gift card. Please know that we have shared your feedback with the Quality Assurance Manager for our Customer Service Team and she takes comments like yours very seriously. All client...

interactions with our Customer Service Team are recorded and she will be able to review the handful of calls that resulted in your issue going unresolved. We have now added $80 in online store credit to your Sephora.com account and have removed the value from your discarded gift card ending in -[redacted]. This store credit never expires and will automatically apply to your next online order. Combined with the other store credit on your account, you currently have $152.70 available to you. We hope that you enjoy spending this online store credit and that you will shop with us again in the future to give us the opportunity to show you the kind of experience we strive to provide for all of our clients. Sincerely, Sephora Client Services