To address the issue of a damaged gas line, I was notified by management that the tank had been removed and that no damage occurredWould the customer be willing to provide evidence of damage done by Pinnacle personnel? Customer states he refuses to accept computer generated billing that was printed at the time of delivery even when customer received computer generated billing on two prior occasionsWe will be happy to provide those delivery tickets to customer for verification in hopes of resolving this issue
Complaint: [redacted] I am rejecting this response because:Pinnacle refuses to provide information and inquiries about issues which are listed as follows: 1.Client is me ! [redacted] ,not ***2.I have accepted generated billing before because I could verify filling of propane tankThis tank was empty with consequent frozen pipes and damage.pinnacle needs to explain why if addition of gallons to % fill I have completely empty tank in less than days.Also why my neighbor who checks for me stated no addition to the tankrepresentative of Tucumcari propane ,as an expert,states no one at this stage can identify damage to open gas line into house It may be evident when he blows it out before re-connect or it may be evident in years when rust set in.Open line was exposed to the elements of rain,wind,dust and other foreign objects.He believes a code was neglected by not securing and protecting open line.( I have pictures) This will cost me more money for the neglect of PinnacleTucumcari gas and I will check with NM regulatory commission for code violation Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Unless Pinnacle can provide me with absolute proof that propane was delivered I will not accept their generated billingThat means my neighbor who checked for me is a liar.Also they STILL cannot bill to correct person which is MEAnd there still exists the damage done to an open line witch should have been capped for safety and protection Regards, [redacted]
Attached is the delivery ticket showing that a propane delivery of gallons was in fact made to the home owned by *** *** on 12/The delivery tickets are computer generated by an on-board ticketing system that includes the date and time of the delivery along with the number of gallons
delivered, as shown on the left side of the ticketThe on-board computer ticketing system also records the GPS coordinates of the truck at the time of the delivery, as indicated by the red arrowWe feel this will assure the customer that the delivery in question did in fact occur and our company was diligent in making the delivery as agreed
To address the issue of a damaged gas line, I was notified by management that the tank had been removed and that no damage occurred. Would the customer be willing to provide evidence of damage done by Pinnacle personnel? Customer states he refuses to accept computer generated billing that was printed at the time of delivery even when customer received computer generated billing on two prior occasions. We will be happy to provide those delivery tickets to customer for verification in hopes of resolving this issue.
Complaint: [redacted]
I am rejecting this response because:Pinnacle refuses to provide information and inquiries about issues which are listed as follows: 1.Client is me ! [redacted],not [redacted]2.I have accepted generated billing before because I could verify filling of propane tank. This tank was empty with consequent frozen pipes and damage.pinnacle needs to explain why if addition of 50 gallons to 29 % fill I have completely empty tank in less than 30 days.Also why my neighbor who checks for me stated no addition to the tank. 3. representative of Tucumcari propane ,as an expert,states no one at this stage can identify damage to open gas line into house It may be evident when he blows it out before re-connect or it may be evident in years when rust set in.Open line was exposed to the elements of rain,wind,dust and other foreign objects.He believes a code was neglected by not securing and protecting open line.( I have pictures) This will cost me more money for the neglect of Pinnacle. Tucumcari gas and I will check with NM regulatory commission for code violation
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the check on August 3, 2015. Thank you!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Unless Pinnacle can provide me with absolute proof that propane was delivered I will not accept their generated billing. That means my neighbor who checked for me is a liar.Also they STILL cannot bill to correct person which is ME. And there still exists the damage done to an open line witch should have been capped for safety and protection
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have received a credit to my account of 641.77. I received 275 gallons of propane and I have a credit left in the amount of 169.06. I would like to add that the tanks are only filled to 70%. If they had been filled at the close date of my contract they would have held the entire 300 gallons that I was owed because they could have been filled to 80%. I have also been told that not everyone who had a prepay contract was not held to the 10% credit. I do have a name of someone who falls into that category.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Dear Mr. [redacted], Thank you in advance for your attention. We are still awaiting a response to this complaint. You have previously sent in a response that says that you are looking into the complaint, but have not updated Revdex.com as to what you have discovered. Please submit a response either via this email or by logging in to our website. I have copied the complaint below for your convenience. If you have any questions, please let me know. CUSTOMER EXPERIENCE INFORMATION Customer Information: [redacted]
[redacted]
[redacted] ** [redacted]
[redacted]
[redacted]
[redacted] The details of this matter are as follows: Complaint Involves: Contract Disputes
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:As of 8/18/15, 10:40AM CST, no adjustment has been made to my account. The balance remains as a credit of $139.70. I am calling [redacted], which is the local office where I order propane, to obtain this information.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It is a message saying they will respond to my message. It is not a resolution and I do not want my complaint closed and considered resolved. I...
appreciate the company acknowledging my complaint 14 days after I filed it, but they have said they are reviewing my account and will respond again later.
Regards,
[redacted]
To address the issue of a damaged gas line, I was notified by management that the tank had been removed and that no damage occurredWould the customer be willing to provide evidence of damage done by Pinnacle personnel? Customer states he refuses to accept computer generated billing that was printed at the time of delivery even when customer received computer generated billing on two prior occasionsWe will be happy to provide those delivery tickets to customer for verification in hopes of resolving this issue
Complaint: [redacted] I am rejecting this response because:Pinnacle refuses to provide information and inquiries about issues which are listed as follows: 1.Client is me ! [redacted] ,not ***2.I have accepted generated billing before because I could verify filling of propane tankThis tank was empty with consequent frozen pipes and damage.pinnacle needs to explain why if addition of gallons to % fill I have completely empty tank in less than days.Also why my neighbor who checks for me stated no addition to the tankrepresentative of Tucumcari propane ,as an expert,states no one at this stage can identify damage to open gas line into house It may be evident when he blows it out before re-connect or it may be evident in years when rust set in.Open line was exposed to the elements of rain,wind,dust and other foreign objects.He believes a code was neglected by not securing and protecting open line.( I have pictures) This will cost me more money for the neglect of PinnacleTucumcari gas and I will check with NM regulatory commission for code violation Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Unless Pinnacle can provide me with absolute proof that propane was delivered I will not accept their generated billingThat means my neighbor who checked for me is a liar.Also they STILL cannot bill to correct person which is MEAnd there still exists the damage done to an open line witch should have been capped for safety and protection Regards, [redacted]
Attached is the delivery ticket showing that a propane delivery of gallons was in fact made to the home owned by *** *** on 12/The delivery tickets are computer generated by an on-board ticketing system that includes the date and time of the delivery along with the number of gallons
delivered, as shown on the left side of the ticketThe on-board computer ticketing system also records the GPS coordinates of the truck at the time of the delivery, as indicated by the red arrowWe feel this will assure the customer that the delivery in question did in fact occur and our company was diligent in making the delivery as agreed
To address the issue of a damaged gas line, I was notified by management that the tank had been removed and that no damage occurred. Would the customer be willing to provide evidence of damage done by Pinnacle personnel? Customer states he refuses to accept computer generated billing that was printed at the time of delivery even when customer received computer generated billing on two prior occasions. We will be happy to provide those delivery tickets to customer for verification in hopes of resolving this issue.
Complaint: [redacted]
I am rejecting this response because:Pinnacle refuses to provide information and inquiries about issues which are listed as follows: 1.Client is me ! [redacted],not [redacted]2.I have accepted generated billing before because I could verify filling of propane tank. This tank was empty with consequent frozen pipes and damage.pinnacle needs to explain why if addition of 50 gallons to 29 % fill I have completely empty tank in less than 30 days.Also why my neighbor who checks for me stated no addition to the tank. 3. representative of Tucumcari propane ,as an expert,states no one at this stage can identify damage to open gas line into house It may be evident when he blows it out before re-connect or it may be evident in years when rust set in.Open line was exposed to the elements of rain,wind,dust and other foreign objects.He believes a code was neglected by not securing and protecting open line.( I have pictures) This will cost me more money for the neglect of Pinnacle. Tucumcari gas and I will check with NM regulatory commission for code violation
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the check on August 3, 2015. Thank you!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Unless Pinnacle can provide me with absolute proof that propane was delivered I will not accept their generated billing. That means my neighbor who checked for me is a liar.Also they STILL cannot bill to correct person which is ME. And there still exists the damage done to an open line witch should have been capped for safety and protection
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have received a credit to my account of 641.77. I received 275 gallons of propane and I have a credit left in the amount of 169.06. I would like to add that the tanks are only filled to 70%. If they had been filled at the close date of my contract they would have held the entire 300 gallons that I was owed because they could have been filled to 80%. I have also been told that not everyone who had a prepay contract was not held to the 10% credit. I do have a name of someone who falls into that category.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Dear Mr. [redacted], Thank you in advance for your attention. We are still awaiting a response to this complaint. You have previously sent in a response that says that you are looking into the complaint, but have not updated Revdex.com as to what you have discovered. Please submit a response either via this email or by logging in to our website. I have copied the complaint below for your convenience. If you have any questions, please let me know. CUSTOMER EXPERIENCE INFORMATION Customer Information: [redacted]
[redacted]
[redacted] ** [redacted]
[redacted]
[redacted]
[redacted] The details of this matter are as follows: Complaint Involves: Contract Disputes
Regards,
[redacted]
We are investigating the issue and very much appreciate your patience.
Complaint: [redacted]
I am rejecting this response because:As of 8/18/15, 10:40AM CST, no adjustment has been made to my account. The balance remains as a credit of $139.70. I am calling [redacted], which is the local office where I order propane, to obtain this information.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It is a message saying they will respond to my message. It is not a resolution and I do not want my complaint closed and considered resolved. I...
appreciate the company acknowledging my complaint 14 days after I filed it, but they have said they are reviewing my account and will respond again later.
Regards,
[redacted]
We are in the process of investigating this complaint. I apologize for the delayed response. Appreciate your patience.
An adjustment was approved on 7/22. The Regional Manager was to call and respond directly to the customer. But the adjustment has been made.