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Pinnacle Publications Reviews (2)

As a customer who can't buy an HVAC system from one manufacturer and then ask another company to install it, I have to rely on the dealer/installer for recommendations on reliable brand and type in addition to the installation and service Cole AC installed a [redacted] XRton heat pump in July of and for a number of years the system seemed to work fine It gets light use as this is a summer home we use 3-weeks a year The rest of the time the temperature is set to for winter and for summer Starting in December of the following has taken place: Dec found defective condensor coil - lost all freon $99, Jan replaced defective condensor coil $689, Feb defective fan contactor - stuck on and wasting electricity but eventually seemed to unstick N/C, Apr found defective air handler expansion valve - unit would heat but not cool $99.00, Apr estimate to replace the expansion valve $+ The complaint is against [redacted] as the dealer and [redacted] as the equipment provider It sure looks like a case of planned obsolescence (very limited service life) to me and now it's being suggested that I buy a whole new system for $6,~ $7, Again, this unit is basically used 3-weeks per year, so I can't give [redacted] or [redacted] a favorable review based on this experience

As a customer who can't buy an HVAC system from one manufacturer and then ask another company to install it, I have to rely on the dealer/installer for recommendations on reliable brand and type in addition to the installation and service.

Cole AC installed a [redacted] XR13 3 ton heat pump in July of 2007 and for a number of years the system seemed to work fine. It gets light use as this is a summer home we use 3-4 weeks a year. The rest of the time the temperature is set to 50 for winter and 85 for summer.

Starting in December of 2014 the following has taken place:

Dec 18 2014 found defective condensor coil - lost all freon $99, Jan 29 2015 replaced defective condensor coil $689, Feb 14 2015 defective fan contactor - stuck on and wasting electricity but eventually seemed to unstick N/C, Apr 03 2015 found defective air handler expansion valve - unit would heat but not cool $99.00, Apr 03 2015 estimate to replace the expansion valve $600.00 +.

The complaint is against [redacted] as the dealer and [redacted] as the equipment provider. It sure looks like a case of planned obsolescence (very limited service life) to me and now it's being suggested that I buy a whole new system for $6,000 ~ $7,000.

Again, this unit is basically used 3-4 weeks per year, so I can't give [redacted] or [redacted] a favorable review based on this experience.

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