I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After my initial complaint I recieved another message saying the company refused to call me because my phone number was long distance to themI am not trying get revenge or money I simply want the correct part as stated in my orderJust because the torn off part number is correct does not mean the actual part is, which is the case hereThe sellers lack of knowledge on this particular part is part of the cause for confusionThe part is different from the front version because of the way it is curved not because of the alignment of the pins Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In the end the seller would not send a return label for the incorrect itemThe two front and rear emblems were listed as individual items on [redacted] so therefore they were two separate purchases, so I did not use "half" of a purchaseThe reason I requested a simple phone call was to discuss and explain the issue rather than handling it over one message a day Regards, [redacted] ***
The customer continuously submitted information that was contrary to their claimsHaving used & installed half of their purchase they were conveniently unable to supply the information needed to solve their concern immediatelyThey were asked to send photos as an alternative avenue to a
solutionAfter receiving a series of photos clearly showing there was no problem with their purchase they were instructed to return the unused portion for a full refund The buyer purchased from a marketplace that provides prepaid return labels That is the last empty complaint we have entertained from the consumer. Yates Performance responded to their threats and half-measures with professional courtesyWe regret their concern simply cannot be resolved due to a lack of a problemSchemes to receive money-back without a return or replacement parts without helping the retailer understand the problem is unfortunately commonGetting "revenge" for a business being thorough to be defrauded is more unusual
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Not satisfied, had to buy the rear emblem somewhere else
Regards,
*** ***
It's being misunderstood that we are in any way required to agree to terms that customers make up for themselves to their benefitSkipping over *** protection, *** protection & the typical customer service process because the customer is ineligible only to bring an empty complaint to the Revdex.com will not result in special favors outside of businessThe customer is making a cyclical argument that only ends when they get what they wantThis is contrary to both logic and the basics of a business transaction
Special exception to [redacted] marketplace policy & Yates Performance's return policy will not be dispensed. This is regardless of any newly-conjured complaint about the product months after this person took ownership.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I
still do not accept anything from what the business responds with other then a
refund. Nowhere on the website where it is sold through [redacted] and where Yates
sells their product does it disclose any kind of refund or return date. If
there is no refund or return date posted then how can you make one up on the product?
This is highly un professional and should re-consider how they do business.
Regards,
[redacted]
Customer wished to return an opened & unsealed [redacted] Performance product over sixty days after delivery. Yates Performance & [redacted] Buyer Support both denied the return request for this reason. [redacted] denied the buyer's A-to-Z claim. The customer's violation of marketplace policy by...
attempting to extort better return terms was documented. The customer entered into an enforceable ,and subsequently enforced, agreement. A final decision has been made by the merchant and marketplace. It will not be reversed. Using the Revdex.com as a way to retaliate for not receiving special treatment does not change the terms of this sale.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After my initial complaint I recieved another message saying the company refused to call me because my phone number was long distance to them. I am not trying get revenge or money I simply want the correct part as stated in my order. Just because the torn off part number is correct does not mean the actual part is, which is the case here. The sellers lack of knowledge on this particular part is part of the cause for confusion. The part is different from the front version because of the way it is curved not because of the alignment of the pins.
Regards,
[redacted]
The customer had no reasonable complaint to be able to assist via direct customer service. Using half of their purchase and raising non-issues after partly using the other portion is not a valid product issue. Their offered alternative was soliciting phone calls to argue for exception and exemption to standard business practice. The buyer was not eligible for [redacted] or [redacted] protection and resorted to unrelated review sites. This final attempt at self-gratification was filing a report with one of many online business review sites that charge subscription fees to businesses for more favorable reviews. Restitution or return services will not be offered and this was determined using facts and principle.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the end the seller would not send a return label for the incorrect item. The two front and rear emblems were listed as individual items on [redacted] so therefore they were two separate purchases, so I did not use "half" of a purchase. The reason I requested a simple phone call was to discuss and explain the issue rather than handling it over one message a day.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the company to contine to state that I am asking for special treatment is highly upseting and disrespectful. The company intially made mistakes with how they handle their busniess and offered a partial refund for the item No kind of specail treatment was even given other then the refund that would be expected for the mistake. Coming for a company that I work with, [redacted], you should treat every customer with the up most respect and assit them in any way possible. This comapny is far from doing that for me as a customer when they are at fault for me not needing the product any longer and being unable to return it for their delay in the process. I have never worked with any company that can't make an excapetion for their mistake and treat their customer how they have treated me.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After my initial complaint I recieved another message saying the company refused to call me because my phone number was long distance to themI am not trying get revenge or money I simply want the correct part as stated in my orderJust because the torn off part number is correct does not mean the actual part is, which is the case hereThe sellers lack of knowledge on this particular part is part of the cause for confusionThe part is different from the front version because of the way it is curved not because of the alignment of the pins Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In the end the seller would not send a return label for the incorrect itemThe two front and rear emblems were listed as individual items on [redacted] so therefore they were two separate purchases, so I did not use "half" of a purchaseThe reason I requested a simple phone call was to discuss and explain the issue rather than handling it over one message a day Regards, [redacted] ***
The customer continuously submitted information that was contrary to their claimsHaving used & installed half of their purchase they were conveniently unable to supply the information needed to solve their concern immediatelyThey were asked to send photos as an alternative avenue to a
solutionAfter receiving a series of photos clearly showing there was no problem with their purchase they were instructed to return the unused portion for a full refund The buyer purchased from a marketplace that provides prepaid return labels That is the last empty complaint we have entertained from the consumer. Yates Performance responded to their threats and half-measures with professional courtesyWe regret their concern simply cannot be resolved due to a lack of a problemSchemes to receive money-back without a return or replacement parts without helping the retailer understand the problem is unfortunately commonGetting "revenge" for a business being thorough to be defrauded is more unusual
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Not satisfied, had to buy the rear emblem somewhere else
Regards,
*** ***
It's being misunderstood that we are in any way required to agree to terms that customers make up for themselves to their benefitSkipping over *** protection, *** protection & the typical customer service process because the customer is ineligible only to bring an empty complaint to the Revdex.com will not result in special favors outside of businessThe customer is making a cyclical argument that only ends when they get what they wantThis is contrary to both logic and the basics of a business transaction
Special exception to [redacted] marketplace policy & Yates Performance's return policy will not be dispensed. This is regardless of any newly-conjured complaint about the product months after this person took ownership.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I
still do not accept anything from what the business responds with other then a
refund. Nowhere on the website where it is sold through [redacted] and where Yates
sells their product does it disclose any kind of refund or return date. If
there is no refund or return date posted then how can you make one up on the product?
This is highly un professional and should re-consider how they do business.
Regards,
[redacted]
Customer wished to return an opened & unsealed [redacted] Performance product over sixty days after delivery. Yates Performance & [redacted] Buyer Support both denied the return request for this reason. [redacted] denied the buyer's A-to-Z claim. The customer's violation of marketplace policy by...
attempting to extort better return terms was documented. The customer entered into an enforceable ,and subsequently enforced, agreement. A final decision has been made by the merchant and marketplace. It will not be reversed. Using the Revdex.com as a way to retaliate for not receiving special treatment does not change the terms of this sale.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After my initial complaint I recieved another message saying the company refused to call me because my phone number was long distance to them. I am not trying get revenge or money I simply want the correct part as stated in my order. Just because the torn off part number is correct does not mean the actual part is, which is the case here. The sellers lack of knowledge on this particular part is part of the cause for confusion. The part is different from the front version because of the way it is curved not because of the alignment of the pins.
Regards,
[redacted]
The customer had no reasonable complaint to be able to assist via direct customer service. Using half of their purchase and raising non-issues after partly using the other portion is not a valid product issue. Their offered alternative was soliciting phone calls to argue for exception and exemption to standard business practice. The buyer was not eligible for [redacted] or [redacted] protection and resorted to unrelated review sites. This final attempt at self-gratification was filing a report with one of many online business review sites that charge subscription fees to businesses for more favorable reviews. Restitution or return services will not be offered and this was determined using facts and principle.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the end the seller would not send a return label for the incorrect item. The two front and rear emblems were listed as individual items on [redacted] so therefore they were two separate purchases, so I did not use "half" of a purchase. The reason I requested a simple phone call was to discuss and explain the issue rather than handling it over one message a day.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the company to contine to state that I am asking for special treatment is highly upseting and disrespectful. The company intially made mistakes with how they handle their busniess and offered a partial refund for the item No kind of specail treatment was even given other then the refund that would be expected for the mistake. Coming for a company that I work with, [redacted], you should treat every customer with the up most respect and assit them in any way possible. This comapny is far from doing that for me as a customer when they are at fault for me not needing the product any longer and being unable to return it for their delay in the process. I have never worked with any company that can't make an excapetion for their mistake and treat their customer how they have treated me.
Regards,
[redacted]