Please see attached call logs Mr [redacted] been not been contacted times per day by Pinnacle Recovery, Inc We have not exceeded the acceptable daily call levels (1-calls on any single day) However, please note that on 02/05/and 02/05/Mr [redacted] himself made incoming calls daily to Pinnacle It is possible that he may have received calls from other numbers on the same dates which could have caused some confusionWe can assure Mr [redacted] that he will not receive excessive calls from our organization Also note that he has entered into a payment arrangement to settle the debt Mr [redacted] owed a balance of $2,and setup a payment plan on 2/5/ He madean initial payment of $on 02/11/and has agreed to other payments scheduled as follows:03/19/ $200.0004/20/ $200.0005/19/ $200.0006/19/ $200.0007/20/ $200.0008/19/ $200.0009/21/ $200.0010/19/ $200.0011/19/ $We apologize for any inconvenience to Mr [redacted] and look forward to continued cooperation with him
We have added Mrand Mrs [redacted] 's work phone numbers to our do not call list and will only contact them on their preferred phone number, address or e-mail address
Ms [redacted] did pay for a deed in lieu of foreclosure on March 3, The settlement is contingent on providing a tax clearance letter and executing and notarizing deed in lieu documents We remitted funds to our client on March 8, and reported the account as a paid collection Our client has confirmed that they have forwarded the account to the homeowners association attorney for deed preparation The attorney confirmed on May 11, that they have the file but have not sent the required paperwork to the [redacted] as they are waiting for a title report and tax clearance letter The attorney contact information follows in case the [redacted] wish to contact directly: [redacted] Office Manager and Paralegal to [redacted] H [redacted] , Esq.Law Offices of [redacted] H [redacted] , P.CAddress when mailing via Federal Express, UPS or any other NON-USPost Office method: [redacted] *** Address when mailing via USPost Office: [redacted] tel: [redacted] **fax: [redacted] [redacted] [redacted] [redacted] Since the documentation has not been completed, our client canceled the account and reassigned with the addition of the current year dues We have put the account on hold while the required paperwork is completed The account will be canceled as soon as the process is complete We have not provided any credit reporting information on this account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, I appreciate the response of Pinnacle Recovery ServicesI have included images that list them as the person holding my fraudulent account as well as more detail on the chargeIt may be possible Pinnacle is a subsidiary of the actual holder or related in some other wayIf that is the case, please let me knowBut, they are listed on my end as the account holder and I would like to clear up why that is Regards, [redacted]
Our initial position has not changed, but I would like to provide further information I have attached the Billing and Collection Policy for the resort where Mr [redacted] owns Please refer to the July 1st section where it indicates that unpaid accounts are sent to a collection agency and additional fees are added to each past due account As a one-time customer service accommodation for Mr [redacted] , we discounted these fees by 50% He did agree to this amount via e-mail and paid the account in full Please do not hesitate to contact me if I can be of further assistanceSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Upon receipt of Mr [redacted] 's complaint, we reviewed his file and did update the balance I have attached our correspondence to Mr [redacted] explaining the remaining balance
Pinnacle Recovery, Inc(Pinnacle) does show Mr [redacted] 's account as active Our Director of Collection Operations contacted Mr [redacted] and reviewed our telephone logs We believe the calls Mr [redacted] placed were to the incorrect company We do not find any record of incoming calls from his number on the dates he reports calling We do believe we have satisfactorily resolved Mr [redacted] 's complaint He has post dated payments on file to pay his account in full
One of our Associates has been in contact via e-mail with Mr [redacted] and provided him with a copy of the original bill Mr [redacted] has confirmed that our Associate's proposed resolution is acceptable
Ms [redacted] account was assigned to our office on 3/16/and canceled by our client on 3/22/ We did not credit report during the brief time the account was assigned to us.We are sorry that Ms [redacted] was frustrated, but we are governed by third party disclosure laws In addition, once our client cancels an account we are required to direct all future communication to them.I have attached a letter mailed to Ms [redacted] earlier today
Attached please find a letter confirming that Mr [redacted] 's account is paid in full with the amount assigned to our office and returned to our client The account was not submitted to the credit reporting agency I apologize for directing our calls and correspondence to Mr [redacted] 's late wife
Please see attached call logs Mr [redacted] been not been contacted times per day by Pinnacle Recovery, Inc We have not exceeded the acceptable daily call levels (1-calls on any single day) However, please note that on 02/05/and 02/05/Mr [redacted] himself made incoming calls daily to Pinnacle It is possible that he may have received calls from other numbers on the same dates which could have caused some confusionWe can assure Mr [redacted] that he will not receive excessive calls from our organization Also note that he has entered into a payment arrangement to settle the debt Mr [redacted] owed a balance of $2,and setup a payment plan on 2/5/ He madean initial payment of $on 02/11/and has agreed to other payments scheduled as follows:03/19/ $200.0004/20/ $200.0005/19/ $200.0006/19/ $200.0007/20/ $200.0008/19/ $200.0009/21/ $200.0010/19/ $200.0011/19/ $We apologize for any inconvenience to Mr [redacted] and look forward to continued cooperation with him
We have added Mrand Mrs [redacted] 's work phone numbers to our do not call list and will only contact them on their preferred phone number, address or e-mail address
Ms [redacted] did pay for a deed in lieu of foreclosure on March 3, The settlement is contingent on providing a tax clearance letter and executing and notarizing deed in lieu documents We remitted funds to our client on March 8, and reported the account as a paid collection Our client has confirmed that they have forwarded the account to the homeowners association attorney for deed preparation The attorney confirmed on May 11, that they have the file but have not sent the required paperwork to the [redacted] as they are waiting for a title report and tax clearance letter The attorney contact information follows in case the [redacted] wish to contact directly: [redacted] Office Manager and Paralegal to [redacted] H [redacted] , Esq.Law Offices of [redacted] H [redacted] , P.CAddress when mailing via Federal Express, UPS or any other NON-USPost Office method: [redacted] *** Address when mailing via USPost Office: [redacted] tel: [redacted] **fax: [redacted] [redacted] [redacted] [redacted] Since the documentation has not been completed, our client canceled the account and reassigned with the addition of the current year dues We have put the account on hold while the required paperwork is completed The account will be canceled as soon as the process is complete We have not provided any credit reporting information on this account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, I appreciate the response of Pinnacle Recovery ServicesI have included images that list them as the person holding my fraudulent account as well as more detail on the chargeIt may be possible Pinnacle is a subsidiary of the actual holder or related in some other wayIf that is the case, please let me knowBut, they are listed on my end as the account holder and I would like to clear up why that is Regards, [redacted]
Our initial position has not changed, but I would like to provide further information I have attached the Billing and Collection Policy for the resort where Mr [redacted] owns Please refer to the July 1st section where it indicates that unpaid accounts are sent to a collection agency and additional fees are added to each past due account As a one-time customer service accommodation for Mr [redacted] , we discounted these fees by 50% He did agree to this amount via e-mail and paid the account in full Please do not hesitate to contact me if I can be of further assistanceSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Upon receipt of Mr [redacted] 's complaint, we reviewed his file and did update the balance I have attached our correspondence to Mr [redacted] explaining the remaining balance
Pinnacle Recovery, Inc(Pinnacle) does show Mr [redacted] 's account as active Our Director of Collection Operations contacted Mr [redacted] and reviewed our telephone logs We believe the calls Mr [redacted] placed were to the incorrect company We do not find any record of incoming calls from his number on the dates he reports calling We do believe we have satisfactorily resolved Mr [redacted] 's complaint He has post dated payments on file to pay his account in full
One of our Associates has been in contact via e-mail with Mr [redacted] and provided him with a copy of the original bill Mr [redacted] has confirmed that our Associate's proposed resolution is acceptable
We have removed Mr [redacted] 's address from our system and placed his phone number on our do not call list
Ms [redacted] account was assigned to our office on 3/16/and canceled by our client on 3/22/ We did not credit report during the brief time the account was assigned to us.We are sorry that Ms [redacted] was frustrated, but we are governed by third party disclosure laws In addition, once our client cancels an account we are required to direct all future communication to them.I have attached a letter mailed to Ms [redacted] earlier today
Attached please find a letter confirming that Mr [redacted] 's account is paid in full with the amount assigned to our office and returned to our client The account was not submitted to the credit reporting agency I apologize for directing our calls and correspondence to Mr [redacted] 's late wife