Pinnacle Sports Equipment Inc.

Hello, I have read the complaintAccording to the complaint, *** said they delivered a package to us and it was signed for by someone named ***We do not have a *** that works here***
has been known to make many mistakesI have asked the customer to send me the photo of the *** signature to see if it was possibly read wrong and was actually signed for by one of our employeesWe have no record at all of receiving this itemThe customer has never provided that signature, nor has she provided the tracking number so we could try to look it up and verify the signatureWe obviously cannot replace a bat that we didn't receiveI have personally told the customer that I will send her a new bat if she can prove to me that we received the old oneThis is only reasonableWithout a signature proof of delivery anyone can say something was deliveredOnly people are allowed to sign for packagesI know all signaturesIf she provides me with the signature of who *** claim s signed for it and it is one of the signatures that are ours we will absolutely replace the itemWithout proof that the bat was received by us we will not send a replacement batWe need to have the broken bat and the original receipt showing when the item was purchased as per our written return policyWe send replacement bats without any hassle as long as we receive them with the original receipt within a warranty periodWe have been more than willing to help this customer, as we are with all of our customersAll we ask is that the customer prove that we actually received the item they claim they shippedIt should be very simple*** will have a record and photo of the signatureThis is an undisputed factJust provide that photo of the signature and we will know immediately if it was one of our employeesThis can be resolved in minutes if they email us with that signature

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:This is not the first time I have had issues with this company for the same reasonsthis is poor customer servicethis is an issue that needs to be resolved between them and *** and not the customerAs *** has stated, this is not the first time they too have this issue with this companyAlso its hard to believe that all three men that work in this office all have the same name which sounds kind of odd and not believeableim just asking for what is fairWe bought a bat (which cracked on first use), returned it as instructed by the company, and just ask for our fair exchangeWe either want another wooden softball bat or a refund which the receipt was included in the return boxAs I have spoken to other softball players from our same park, they claim they also were given difficulty in getting an exchange which is the reputation of this companyUs, the customer did our part as instructed by them, all it is is an exchangeif they have other issues they should contact *** and figure this out since it is a recurrent issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, I have read the complaintAccording to the complaint, *** said they delivered a package to us and it was signed for by someone named ***We do not have a *** that works here*** has been known to make many mistakesI have asked the customer to send me the photo of the *** signature
to see if it was possibly read wrong and was actually signed for by one of our employeesWe have no record at all of receiving this itemThe customer has never provided that signature, nor has she provided the tracking number so we could try to look it up and verify the signatureWe obviously cannot replace a bat that we didn't receiveI have personally told the customer that I will send her a new bat if she can prove to me that we received the old oneThis is only reasonableWithout a signature proof of delivery anyone can say something was deliveredOnly people are allowed to sign for packagesI know all signaturesIf she provides me with the signature of who *** claim s signed for it and it is one of the signatures that are ours we will absolutely replace the itemWithout proof that the bat was received by us we will not send a replacement batWe need to have the broken bat and the original receipt showing when the item was purchased as per our written return policyWe send replacement bats without any hassle as long as we receive them with the original receipt within a warranty periodWe have been more than willing to help this customer, as we are with all of our customersAll we ask is that the customer prove that we actually received the item they claim they shippedIt should be very simple*** will have a record and photo of the signatureThis is an undisputed factJust provide that photo of the signature and we will know immediately if it was one of our employeesThis can be resolved in minutes if they email us with that signature

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me and the matter has been unresolved at this timeI contacted the Pinnacle Sports Company to return the broken bat and asked for a return postage shipping sticker to return the *** that has a day warranty and was refused and told I would have to pay for return of said bat, even thought it was under the original days of the warrentyThe return cost was 16.78$. I feel the their advertisement is and misleading, not letting the customer know that they will have to pay additional costs or fee's to return their broken products, when stated FREE REPLACEMENT. At this time I have not recieved any replacement batI will contact the New York Revdex.com when this issue is resolvedI thank you for your time. Sincerely, *** ***

Revdex.com:I, *** *** ***, who is the one handling this for Jose Munoz has called the bat company on multiple occasions and given the tracking number which is now an attachment to this complaintI have called and been given the name of Mark that ive spoken tooNot sure what games they are playing or why they sign or give name to customers while calling or while *** deliveriesJust want to get this matter over with since its been almost month that I've been dealing with this. Its not that we are asking for something for free but we were under warranty and just want an exchange for a bat that was paid for and used once that cracked.Thank you for your prompt attention to this matter*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:This is not the first time I have had issues with this company for the same reasonsthis is poor customer servicethis is an issue that needs to be resolved between them and *** and not the customerAs *** has stated, this is not the first time they too have this issue with this companyAlso its hard to believe that all three men that work in this office all have the same name which sounds kind of odd and not believeableim just asking for what is fairWe bought a bat (which cracked on first use), returned it as instructed by the company, and just ask for our fair exchangeWe either want another wooden softball bat or a refund which the receipt was included in the return boxAs I have spoken to other softball players from our same park, they claim they also were given difficulty in getting an exchange which is the reputation of this companyUs, the customer did our part as instructed by them, all it is is an exchangeif they have other issues they should contact *** and figure this out since it is a recurrent issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are not sure why this person was not able to contact us. Our phones are working perfectly as is our email. We are sorry for any inconvenience and want to assure anyone who uses our products that...

we stand behind our warranty 100%. All our bats come with stickers giving phone and or website details to contact us in case of a warranty issue. We have no record of a phone call or any email from this person. Please forward these instructions to them and we will process the replacement for them ASAP as long as they follow these ins ructions carefully. The instructions are very clear and simple. Any questions please contact us at [redacted] for quickest response. WARRANTY RETURN INSTRUCTIONS 1. Place the broken bat along with the original receipt in a box 2. Type your return address on a piece of paper and place it in the box. Please note the return address must be a street address. We will not ship to P.O. Boxes. 3. On the outside of the box you must write in bold letters the following return authorization. RA#[redacted]. Address the box to: Pinnacle Sports Equipment [redacted]
[redacted]
[redacted] You have ten (10) days from today for the bat to reach us. Once we receive the broken bat and determine it is a valid warranty issue we will send out a new replacement bat to you. The replacement bat will be the same length; it may not be the same color. The replacement bat will be marked as a replacement. It is not under any warranty. The warranty is for a one time replacement only. Any further questions please call ###-###-####.

The customer claims we have an issue with [redacted]. We do not. All we asked him to do was to provide us with his tracking number so we could verify where [redacted] delivered the package. To date he has failed to provide us with this information. How are we supposed to respond if we cannot verify the item in question was actually delivered to us ? He makes blanket statements that cannot be verified by anyone. All hearsay. He makes ridiculous comments that he doesn't believe that three men can all have the same name in our office. Myself, my son and my cousin are all named Tom. When my father was here there were 4 of us named Tom. What is so difficult to believe? I don't like his accusations and I am asking my attorney to see if he has made any comments that we have the right to sue over. All we have asked from the beginning is for proof that we are the ones [redacted] delivered the package to. We have no record of it coming in. He told us it was signed for by a person who is not part of our firm leaving us to believe the item was delivered to the wrong address. We asked a simple question. Give us the [redacted] tracking number so we can verify the item was delivered to us. Without him providing the tracking number we don't even know if he actually shipped anything to us. I would be happy to replace his damaged bat if he can provide the proof that it was delivered to us. Without proof that we actually received a damaged bat from him we will not send a replacement bat. Why would we send a new bat if we have no proof we ever received an old one? It's common sense.

Review: I tried to return a bat via [redacted] that cracked on the first use from Bamboo Bat Co. [redacted] states the return was delivered and signed by [redacted] in the front office. Bamboo bats claims there is no one there with that name and have not exchanged/refunded the bat which was still under warrantee at that time. When I call to speak to [redacted],a (TOM) claim there is only 3 employees there and are all named TOM yet I've spoken to a Mark in the past. This issue has been going on for ever 6 weeks. Softball season is almost over and we were not able to use the bat which was paid for. They are not providing any exchange or refund due to Employee with that name not working there. [redacted] states they have had same issues with this company in the past. I too have had this experience with them in the past.Desired Settlement: a full refund due to company not keeping their promise/ poor quality of bats. Will not use this company any longer. Unhappy customer.

Business

Response:

Hello, I have read the complaint. According to the complaint, [redacted] said they delivered a package to us and it was signed for by someone named [redacted]. We do not have a [redacted] that works here. [redacted] has been known to make many mistakes. I have asked the customer to send me the photo of the [redacted] signature to see if it was possibly read wrong and was actually signed for by one of our employees. We have no record at all of receiving this item. The customer has never provided that signature, nor has she provided the tracking number so we could try to look it up and verify the signature. We obviously cannot replace a bat that we didn't receive. I have personally told the customer that I will send her a new bat if she can prove to me that we received the old one. This is only reasonable. Without a signature proof of delivery anyone can say something was delivered. Only 3 people are allowed to sign for packages. I know all 3 signatures. If she provides me with the signature of who [redacted] claim s signed for it and it is one of the 3 signatures that are ours we will absolutely replace the item. Without proof that the bat was received by us we will not send a replacement bat. We need to have the broken bat and the original receipt showing when the item was purchased as per our written return policy. We send replacement bats without any hassle as long as we receive them with the original receipt within a warranty period. We have been more than willing to help this customer, as we are with all of our customers. All we ask is that the customer prove that we actually received the item they claim they shipped. It should be very simple. [redacted] will have a record and photo of the signature. This is an undisputed fact. Just provide that photo of the signature and we will know immediately if it was one of our employees. This can be resolved in minutes if they email us with that signature.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This is not the first time I have had issues with this company for the same reasons. this is poor customer service. this is an issue that needs to be resolved between them and [redacted] and not the customer. As [redacted] has stated, this is not the first time they too have this issue with this company. Also its hard to believe that all three men that work in this office all have the same name which sounds kind of odd and not believeable. im just asking for what is fair. We bought a bat (which cracked on first use), returned it as instructed by the company, and just ask for our fair exchange. We either want another wooden softball bat or a refund which the receipt was included in the return box. As I have spoken to other softball players from our same park, they claim they also were given difficulty in getting an exchange which is the reputation of this company. Us, the customer did our part as instructed by them, all it is is an exchange. if they have other issues they should contact [redacted] and figure this out since it is a recurrent issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer claims we have an issue with [redacted]. We do not. All we asked him to do was to provide us with his tracking number so we could verify where [redacted] delivered the package. To date he has failed to provide us with this information. How are we supposed to respond if we cannot verify the item in question was actually delivered to us ? He makes blanket statements that cannot be verified by anyone. All hearsay. He makes ridiculous comments that he doesn't believe that three men can all have the same name in our office. Myself, my son and my cousin are all named Tom. When my father was here there were 4 of us named Tom. What is so difficult to believe? I don't like his accusations and I am asking my attorney to see if he has made any comments that we have the right to sue over. All we have asked from the beginning is for proof that we are the ones [redacted] delivered the package to. We have no record of it coming in. He told us it was signed for by a person who is not part of our firm leaving us to believe the item was delivered to the wrong address. We asked a simple question. Give us the [redacted] tracking number so we can verify the item was delivered to us. Without him providing the tracking number we don't even know if he actually shipped anything to us. I would be happy to replace his damaged bat if he can provide the proof that it was delivered to us. Without proof that we actually received a damaged bat from him we will not send a replacement bat. Why would we send a new bat if we have no proof we ever received an old one? It's common sense.

Consumer

Response:

I, [redacted], who is the one handling this for Jose Munoz has called the bat company on multiple occasions and given the tracking number which is now an attachment to this complaint. I have called and been given the name of Mark that ive spoken too. Not sure what games they are playing or why they sign or give false name to customers while calling or while [redacted] deliveries. Just want to get this matter over with since its been almost 3 month that I've been dealing with this. Its not that we are asking for something for free but we were under warranty and just want an exchange for a bat that was paid for and used once that cracked.Thank you for your prompt attention to this matter[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased a [redacted] from Big 5 Sporting Goods on March *, 2015. The 100 day warranty is by [redacted] of Pinnacle Sporting Goods Inc. of [redacted]. The bat broke and I have been calling at least three times a day for the past two weeks. The phone would squeal or would give a message about mail box being full.Desired Settlement: Replace the 32 inch [redacted] with another one just like it. The Big 5 sales receipt shows [redacted] BB BAT 69.99.

Business

Response:

We are not sure why this person was not able to contact us. Our phones are working perfectly as is our email. We are sorry for any inconvenience and want to assure anyone who uses our products that we stand behind our warranty 100%. All our bats come with stickers giving phone and or website details to contact us in case of a warranty issue. We have no record of a phone call or any email from this person. Please forward these instructions to them and we will process the replacement for them ASAP as long as they follow these ins ructions carefully. The instructions are very clear and simple. Any questions please contact us at [redacted] for quickest response. WARRANTY RETURN INSTRUCTIONS 1. Place the broken bat along with the original receipt in a box 2. Type your return address on a piece of paper and place it in the box. Please note the return address must be a street address. We will not ship to P.O. Boxes. 3. On the outside of the box you must write in bold letters the following return authorization. RA#[redacted]. Address the box to: Pinnacle Sports Equipment [redacted] You have ten (10) days from today for the bat to reach us. Once we receive the broken bat and determine it is a valid warranty issue we will send out a new replacement bat to you. The replacement bat will be the same length; it may not be the same color. The replacement bat will be marked as a replacement. It is not under any warranty. The warranty is for a one time replacement only. Any further questions please call ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter has been unresolved at this time. I contacted the Pinnacle Sports Company to return the broken bat and asked for a return postage shipping sticker to return the [redacted] that has a 100 day warranty and was refused and told I would have to pay for return of said bat, even thought it was under the original 100 days of the warrenty. The return cost was 16.78$. I feel the their advertisement is false and misleading, not letting the customer know that they will have to pay additional costs or fee's to return their broken products, when stated FREE REPLACEMENT. At this time I have not recieved any replacement bat. I will contact the New York Revdex.com when this issue is resolved. I thank you for your time. Sincerely, [redacted]