Pinnacle Sports Equipment

The customer claims we have an issue with ***We do notAll we asked him to do was to provide us with his tracking number so we could verify where [redacted] delivered the packageTo date he has failed to provide us with this informationHow are we supposed to respond if we cannot verify the item in question was actually delivered to us ? He makes blanket statements that cannot be verified by anyoneAll hearsayHe makes ridiculous comments that he doesn't believe that three men can all have the same name in our officeMyself, my son and my cousin are all named TomWhen my father was here there were of us named TomWhat is so difficult to believe? I don't like his accusations and I am asking my attorney to see if he has made any comments that we have the right to sue overAll we have asked from the beginning is for proof that we are the ones [redacted] delivered the package toWe have no record of it coming inHe told us it was signed for by a person who is not part of our firm leaving us to believe the item was delivered to the wrong addressWe asked a simple questionGive us the [redacted] tracking number so we can verify the item was delivered to usWithout him providing the tracking number we don't even know if he actually shipped anything to usI would be happy to replace his damaged bat if he can provide the proof that it was delivered to usWithout proof that we actually received a damaged bat from him we will not send a replacement batWhy would we send a new bat if we have no proof we ever received an old one? It's common sense

We are not sure why this person was not able to contact usOur phones are working perfectly as is our emailWe are sorry for any inconvenience and want to assure anyone who uses our products that we stand behind our warranty 100%All our bats come with stickers giving phone and or website details to contact us in case of a warranty issueWe have no record of a phone call or any email from this personPlease forward these instructions to them and we will process the replacement for them ASAP as long as they follow these ins ructions carefullyThe instructions are very clear and simpleAny questions please contact us at [redacted] for quickest responseWARRANTY RETURN INSTRUCTIONS Place the broken bat along with the original receipt in a box Type your return address on a piece of paper and place it in the boxPlease note the return address must be a street addressWe will not ship to P.OBoxesOn the outside of the box you must write in bold letters the following return authorizationRA# [redacted] Address the box to: Pinnacle Sports Equipment [redacted] You have ten (10) days from today for the bat to reach usOnce we receive the broken bat and determine it is a valid warranty issue we will send out a new replacement bat to youThe replacement bat will be the same length; it may not be the same colorThe replacement bat will be marked as a replacementIt is not under any warrantyThe warranty is for a one time replacement onlyAny further questions please call ###-###-####