Pinnacle West Apartments

I was contacted by MsCopeland on August 12, stating that she had moved out and was repeatedly told by the former manager that it was taken care ofAt that I time I reviewed and found it was not processedI processed her statement and gave her a tracking number to track her deposit refund that eveningShe thanked me for my prompt attention to her matter and this issue was resolved satisfactorily!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The apartment was definitely not freshly painted up in move-in; however, I opted to go ahead and move in the apartment despite the apartment not only being unpainted, but unclean as wellI addressed this with the initial management company and my complaints upon mowere documented via multiple emailsThe current management company is unreasonable and unprofessionalI have no desire to go back and forth in an attempt to get the remainder of my deposit, which is rightfully owed to me--trying to reason with someone unreasonable is not worthy if the time entailedOn the contrary, I definitely want the practices of this company to be documented to hopefully warn anyone possibly considering moving into this apartment complexThank you Revdex.com for your assistance in this matterI will have no further comments in response to any replies from Pinnacle West and/or YMP Realty Regards, [redacted]

Respectfully, I will say this again since apparently my point is continuously not being understoodMy problem is the transfer fee I paid has entirely NOTHING to do with apartment [redacted] or any other apartment at that, due to poor management therefore I do not understand why you deem it necessary to require a walk thru and me to be moved out before you refund me my money that once again had nothing to do with my current residenceI completely understand the security deposit not being processed until a walk thru is done and I have moved out because when I paid the security deposit it was intended for that apartmentTruthfully, I am tired of going back and forth due to the fact that you have given no logic to why I would have to wait until I move out to recieve my transfer fee back but instead furthermore confirmed that your own concern is making a profit Regards, [redacted]

Ms*** initially put in a notice to vacate, rather than move, she decided to transfer to a bedroom apartmentHer lease ends 8/31/There was miscommunication in regards to when an apartment would be availableWhile the apartment she was shown was not ready, and we do accept
responsibility for the lack of proper housekeeping, however, we do have an apartment that would be available and ready by her lease end date, which is the standard date for a transferI spoke with Ms*** myself, yesterday, 8/20/I called the cell phone number listed and she advised that I should call her at her work number, so I obliged and explained the miscommunication and I asked what she would like to doShe advised that instead of transferring she would still like to moveI advised that she could reinstate her notice and move on 8/31/She asked about the transfer fee that she paid, $I advised her that we cannot hand out a check for $However, when she moves and we complete her final accounting statement, as long as there are no damages and everything is neat and clean as required at move out, she would get that amount refunded to her.
I also advised that if she decided to stay and not transfer, that $could be credited towards her September rent, or she could still transfer and it would be the feeShe advised she wanted to move on 8/I advised that we would complete a walk through with her to inform her of any charges that she may incur and that she should make sure she provides a forwarding address as the refund would come to that address by certify mailShe said she would let us know and thanked me for explaining everything to her because she said if the staff had broken it down to her like that, she would have understoodAfter that discussion, Ms***'s mother called the office multiple times making threats to the staffMs***'s uncle came to the office to also discuss the matter, but we do not discuss matters with anyone except the lease holder They called the property multiple times from an anonymous number, again, it was the mother, who is not a lease holder.
Since I had spoken to the lease holder and she understood the discussion, there was no reason for the constant harassmentAnother manager answered a call from Ms***'s mother after all of this yesterday and she made a threat against me to the managerStating that she was not a "regular citizen" and she was "years in the military" and that she "had something for me".
Again, the transfer fee has been credited back to her account and is eligible for refund once she moves out on 8/31/15, which is what Ms*** asked for when she decided not to transfer

I have spoken with *** on August 20th and asked for my transfer fee of $back right nowI still want to move out by August the 31st and I still want my $transfer fee refunded back to me todayOn my receipt given to me when I pay the transfer fee it says that it was for the purpose of transferring so what I am not understanding is why you guys are trying to keep my transfer fee for an apartment I did not move in and turn it into a deposit to cover damages for the apartment that I already have paid a $deposit onCorrect me if I am wrong, but that is illegalYou now have $worth of my money that you are trying to use for a "deposit" so my next question is what were you planning on doing with my $deposit I initially put down when I first moved into my current apartment, keep it? No mam
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and found the issue to be resolved. I do however think it is important to note (and make consumers aware) that the reason for the successful resolution was because I continued to call and follow up on my deposit refund and one day when I called was lucky enough to catch the manager's boss there, who works offsite. Her boss promptly handled the matter but also told me that more than two months after my lease end date, the onsite complex manager had not processed my deposit refund. As requested, I sent her an email with nine detailed descriptions about how the onsite manager had behaved inappropriately and unprofessionally. I cannot speak to any actions that may or may not be taken against the onsite manager, but in my opinion, consumers beware.
Regards,
[redacted]

Once you move out, as stated, the $350 will be refunded in accordance with your final accounting statement. This issue was not about the security deposit. The deposit is held until move out and is refundable as long as everything is left neat, clean and damage free. 
The refund of your fees was never in question. We have explained the process and that it is not something we can do in 24 hours as demanded. 
Again, this will be resolved at move out on 8/31 when we complete a walk through and final accounting statement. 
Thank you,

Respectfully, I will say this again since apparently my point is continuously not being understood. My problem is the transfer fee I paid has entirely NOTHING to do with apartment [redacted] or any other apartment at that, due to poor management therefore I do not understand why you deem it necessary to require a walk thru and me to be moved out before you refund me my money that once again had nothing to do with my current residence. I completely understand the security deposit not being processed until a walk thru is done and I have moved out because when I paid the security deposit it was intended for that apartment. Truthfully, I am tired of going back and forth due to the fact that you have given no logic to why I would have to wait until I move out to recieve my transfer fee back but instead furthermore confirmed that your own concern is making a profit. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The apartment was definitely not freshly painted up in move-in; however, I opted to go ahead and move in the apartment despite the apartment not only being unpainted, but unclean as well. I addressed this with the initial management company and my complaints upon move-in were documented via multiple emails. The current management company is unreasonable and unprofessional. I have no desire to go back and forth in an attempt to get the remainder of my deposit, which is rightfully owed to me--trying to reason with someone unreasonable is not worthy if the time entailed. On the contrary, I definitely want the practices of this company to be documented to hopefully warn anyone possibly considering moving into this apartment complex. Thank you Revdex.com for your assistance in this matter. I will have no further comments in response to any replies from Pinnacle West and/or YMP Realty.   
Regards,
[redacted]

Upon move-out, an inspection was completed with our Damage Cost and Replacement form. Any apartment that needs to be repainted is charged for that service as the apartment was painted prior to move in. We reviewed the move-in condition form submitted at move-in and we charged accordingly. While we...

acknowledge that tenants often claim they leave apartments in better condition at move-out than at move-in, we still charge according to the charge cost/replacement sheet we use company wide in conjunction with the move-in inspection form the resident completed at move-in. Therefore the charges will stand and the refunded amount is valid.
Thank you for allowing us the opportunity to respond to this issue.

I was contacted by Ms. Copeland on August 12, 2014 stating that she had moved out and was repeatedly told by the former manager that it was taken care of. At that I time I reviewed and found it was not processed. I processed her statement and gave her a tracking number to track her deposit refund...

that evening. She thanked me for my prompt attention to her matter and this issue was resolved satisfactorily!