Pinnacle Window Coverings Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem: After my last complaint, Pinnacle Window Coverings was supposed to fix the problemThey ended up ordering us new solar shades because they are having problems with their supplierThe shades were reordered the beginning of DecemberI have not received any word from Pinnacle except from *** saying our parts were inApparently he never spoke to his salesman, *** to know that new shades were orderedI just sent *** an email on 1/25/telling him that my husband and I are very dissatisfied with the quality and service we have receivedAt this point we want Pinnacle to remover all the shades and give us a refund so we can get the job done correctly.Desired: We want Pinnacle to remove all the solar shades that they've put in our house, some are broken and others were installed crooked, cancel any new order, and give us a refund so we can get the job done correctly
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Looking further in to this, I see now that the customer made two separate transactions which I missed before. The first order she was charged $and the second was for a total of $1146.00, but we only received the deposit of $on that second order. From what I can see, we owe her $1736+$573=$2309.00. Once we receive confirmation that this is the correct sum to return all monies collected, Pinnacle will issue a check and schedule an installer to come remove the shades

Hello,
We have no issues with refunding Mrs. [redacted] all her money for this order.  The order in question is for 5 roller shades, total of $1146.00.  We can schedule to go out and take those down some time next week at her convenience.  At that appointment our installer will bring a refund check for the customer.
 
[redacted]
President, Pinnacle Window Coverings, Inc.

To whom it may concern,
We have responded directly to this customer and taken the steps necessary to resolve the issue.  There was a disconnect between her and [redacted], our salesperson, who was dealing with the manufacturer behind the scenes to resolve the issue.  In...

the meantime, the customer became fed up and wrote Revdex.com.   We offered to switch out her product for a different manufacturer, and she has agreed to that.  She would like to remove the complaint when the new blinds come in.Thank you,
[redacted]
President, Pinnacle Window Coverings, Inc.

To whom it may concern,We have responded directly to this customer and taken the steps necessary to resolve the issue.  There was a disconnect between her and [redacted], our salesperson, who was dealing with the manufacturer behind the scenes to resolve the issue.  In the...

meantime, the customer became fed up and wrote Revdex.com.   We offered to switch out her product for a different manufacturer, and she has agreed to that.  She would like to remove the complaint when the new blinds come in.Thank you,[redacted]President, Pinnacle Window Coverings, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Pinnacle has installed 9 out of the 10 solar shades that were ordered. Several of the shade pulls are broken. Pinnacle told us they have been having this problem with their supplier. After my first Revdex.com complaint, Pinnacle came out and the salesperson noticed that 5 of the blinds were incorrectly installed. The blinds are crooked or too long at the bottom (this was the first portion of the order that was made in July and installed in early August). The salesperson, [redacted], felt that is would be best to order all new blinds with a different supplier. This was in December. The original order was made in August. We are tired of waiting for our blinds to be ready, it is now the middle of February. We are asking that Pinnacle remove all 9 solar shades and refund us all our money, a total of $4,018. If this issue doesn't get resolved to our satisfaction we will take Pinnacle to small claims court.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Problem: After my last complaint, Pinnacle Window Coverings was supposed to fix the problem. They ended up ordering us new solar shades because they are having problems with their supplier. The shades were reordered the beginning of December. I have not received any word from Pinnacle except from [redacted] saying our parts were in. Apparently he never spoke to his salesman, [redacted] to know that new shades were ordered. I just sent [redacted] an email on 1/25/16 telling him that my husband and I are very dissatisfied with the quality and service we have received. At this point we want Pinnacle to remover all the shades and give us a refund so we can get the job done correctly.
Desired: 
We want Pinnacle to remove all the solar shades that they've put in our house, some are broken and others were installed crooked, cancel any new order, and give us a refund so we can get the job done correctly.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Pinnacle has installed 9 out of the 10 solar shades that were ordered. Several of the shade pulls are broken. Pinnacle told us they have been having this problem with their supplier. After my first Revdex.com complaint, Pinnacle came out and the salesperson noticed that 5 of the blinds were incorrectly installed. The blinds are crooked or too long at the bottom (this was the first portion of the order that was made in July and installed in early August). The salesperson, [redacted], felt that is would be best to order all new blinds with a different supplier. This was in December. The original order was made in August. We are tired of waiting for our blinds to be ready, it is now the middle of February. We are asking that Pinnacle remove all 9 solar shades and refund us all our money, a total of $4,018. If this issue doesn't get resolved to our satisfaction we will take Pinnacle to small claims court.
Regards,
[redacted]

I ordered Hunter Douglas shades through a private interior design firm. The firm's installer is Pinnacle Window Coverings. First, a representative from Pinnacle, Tyler, came out to measure the windows. The window treatments were ordered and approximately 6 weeks later I was contacted to schedule an appointment with Pinnacle. My appointment was for Saturday, September 10, 2016 between 9 am - 12pm. At 11:30 I received a call from a different employee of Pinnacle, not Tyler. The gentleman identified himself as Juan and told me he was running late. He would be at my home by 12:30. Also, he did not have my home address. I found all of this very troubling. But sat and waited. At around 2:00 p.m. I became fed up and called Pinnacle's 800-number. The call was forwarded to Pinnacle's president, Bryan. I explained my frustration to Bryan about the installer not having my address and being over two hours late. Instead of apologizing, Bryan told me to have a drink and relax. I can't speak for everyone else, but I work full time. Weekends, especially Saturdays are my only day to get things done. Waiting over 5 hours for an installer to show up is unacceptable in my opinion. The company lacks customer service and communication skills.
Juan finally showed up. What was supposed to be a 90 minute job took over two hours. Juan didn't leave until close to 6 p.m. The kicker, the job is still not done. Apparently, the battery operated roller was not in all of the materials sent to complete my job. Juan left. As he was leaving I asked when I could expect the battery roller to come in. He shrugged and said he didn't know. The best part is the window that wasn't covered was in our master bath. So basically we had to put up a makeshift curtain to have privacy.
Pinnacle finally receives the battery pack and I schedule a second install for 10/4/2016. This time two different installers show up. I had requested the first appointment slot again (8-11) and asked that I be the first stop as this was a job that Pinnacle did not complete and I had already waited almost a month to complete. The installers did not arrive until almost 9 a.m. No wonder this company never keeps it's appointments. The installers install the last shade. Success. However, neither one knows how to operate the remote controlled shade. After several phone calls and no luck they leave. I have the shade up, completely to the top so again no privacy.
I have yet to hear from the company as to how to program the remote and/or the shade.

Hello,We have no issues with refunding Mrs. [redacted] all her money for this order.  The order in question is for 5 roller shades, total of $1146.00.  We can schedule to go out and take those down some time next week at her convenience.  At that appointment our installer will bring a refund check for the customer. [redacted]President, Pinnacle Window Coverings, Inc.