Pinnacle window coverings

Hello, We have no issues with refunding Mrs [redacted] all her money for this order The order in question is for roller shades, total of $ We can schedule to go out and take those down some time next week at her convenience At that appointment our installer will bring a refund check for the customer [redacted] President, Pinnacle Window Coverings, Inc

To whom it may concern,We have responded directly to this customer and taken the steps necessary to resolve the issue There was a disconnect between her and ***, our salesperson, who was dealing with the manufacturer behind the scenes to resolve the issue In the meantime, the customer became fed up and wrote Revdex.com We offered to switch out her product for a different manufacturer, and she has agreed to that She would like to remove the complaint when the new blinds come in.Thank you, [redacted] ***President, Pinnacle Window Coverings, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Pinnacle has installed out of the solar shades that were orderedSeveral of the shade pulls are brokenPinnacle told us they have been having this problem with their supplierAfter my first Revdex.com complaint, Pinnacle came out and the salesperson noticed that of the blinds were incorrectly installedThe blinds are crooked or too long at the bottom (this was the first portion of the order that was made in July and installed in early August)The salesperson, ***, felt that is would be best to order all new blinds with a different supplierThis was in DecemberThe original order was made in AugustWe are tired of waiting for our blinds to be ready, it is now the middle of FebruaryWe are asking that Pinnacle remove all solar shades and refund us all our money, a total of $4,If this issue doesn't get resolved to our satisfaction we will take Pinnacle to small claims court Regards, [redacted]

To whom it may concern, We have responded directly to this customer and taken the steps necessary to resolve the issue There was a disconnect between her and ***, our salesperson, who was dealing with the manufacturer behind the scenes to resolve the issue In the meantime, the customer became fed up and wrote Revdex.com We offered to switch out her product for a different manufacturer, and she has agreed to that She would like to remove the complaint when the new blinds come in.Thank you, [redacted] President, Pinnacle Window Coverings, Inc

Hello,We have no issues with refunding Mrs [redacted] all her money for this order The order in question is for roller shades, total of $ We can schedule to go out and take those down some time next week at her convenience At that appointment our installer will bring a refund check for the customer [redacted] ***President, Pinnacle Window Coverings, Inc

I ordered Hunter Douglas shades through a private interior design firm The firm's installer is Pinnacle Window Coverings First, a representative from Pinnacle, Tyler, came out to measure the windows The window treatments were ordered and approximately weeks later I was contacted to schedule an appointment with Pinnacle My appointment was for Saturday, September 10, between am - 12pm At 11:I received a call from a different employee of Pinnacle, not Tyler The gentleman identified himself as Juan and told me he was running late He would be at my home by 12: Also, he did not have my home address I found all of this very troubling But sat and waited At around 2:p.mI became fed up and called Pinnacle's 800-number The call was forwarded to Pinnacle's president, Bryan I explained my frustration to Bryan about the installer not having my address and being over two hours late Instead of apologizing, Bryan told me to have a drink and relax I can't speak for everyone else, but I work full time Weekends, especially Saturdays are my only day to get things done Waiting over hours for an installer to show up is unacceptable in my opinion The company lacks customer service and communication skills Juan finally showed up What was supposed to be a minute job took over two hours Juan didn't leave until close to p.m The kicker, the job is still not done Apparently, the battery operated roller was not in all of the materials sent to complete my job Juan left As he was leaving I asked when I could expect the battery roller to come in He shrugged and said he didn't know The best part is the window that wasn't covered was in our master bath So basically we had to put up a makeshift curtain to have privacy Pinnacle finally receives the battery pack and I schedule a second install for 10/4/ This time two different installers show up I had requested the first appointment slot again (8-11) and asked that I be the first stop as this was a job that Pinnacle did not complete and I had already waited almost a month to complete The installers did not arrive until almost a.m No wonder this company never keeps it's appointments The installers install the last shade Success However, neither one knows how to operate the remote controlled shade After several phone calls and no luck they leave I have the shade up, completely to the top so again no privacy I have yet to hear from the company as to how to program the remote and/or the shade