Pinney Insurance Center, Inc.

Complaint:
I am rejecting this response because: My response to the claim is true and correct.This matter will be resolved through the appropriate court proceedings
Regards,
*** ***

Facts are that *** *** placed a deposit on bridal gown , signed the contract stating store polices Policy simply states the dress if not claimed days after the wedding date , becomes property of the Store .We gave her ample opportunity to get her dress it was her decision to leave it for OVER a year, Without ever so much as call or response to our email

The dress: Marisa Bridal gown #111, Ivory/Ivory, in size costs $We originally gave *** *** a discount on the dressShe had made a deposit on this dress a year and eight months agoThe deposit we collect is half of the original cost of the bridal gown, essentially to cover the cost
of buying the dress from our manufacturer, as well as having it shipped to our storeWhen *** *** put down her deposit, she signed off on all dress specifics (as mentioned in the first line) in a contract that she received a copy of, which we will attach a blank copy of for your reviewAll of our policies are clearly stated on the contractShe was also told that dresses take six to nine months to come into our store. When we received the dress in December 2016, we unpacked it from our manufacturer and called *** *** immediately to let her know the dress was in our store and to schedule a time for her to do a fitting with it and pay off her balanceWhen we spoke to her, she was very rude to our staff member and explained that she is a very busy "maartist in NYC," and that she would let us know when picking up the dress fit into her scheduleWe then attempted to contact *** *** at least half a dozen times over the phone and one time via e-mail (see attached), urging her to schedule a time to piher dress, with no success. Over a full year went by without any communication from *** ***She contacted us for the first time three weeks ago expressing that she wanted to either pickup the dress or get her deposit backEither request is strictly against our policies (see contract)Without any instruction or cooperation from the person who ordered the dress, and without the balance being paid off by days after the dress' original wear date, the dress becomes property of our store. This period of time had well passed when *** *** decided to contact usEven still, when we spoke to her, the owner of store explained that though *** *** forfeited all rights to the dress, the owner would discuss any possibility of helping her with store partner. One week later (we're an extremely busy and small boutique), *** *** came into our store on one of our busiest days, demanding the dress or her deposit, raising her voice and going so far as to videotape other brides in our store (who were trying on gowns) with her cellphone! One of the potential brides' parents were so upset by *** ***'s conduct that they asked their daughter to get dressed and leave our store, forfeiting the sale of another dress to a potential client! Our owner asked *** *** to leave several times before calling the police. In addition to the scene she made in our business, she asked no less than of her friends to write bad reviews on our Facebook page, which is a major source of business for us in terms of marketing our servicesThese friends, mind you, have never been to our storeShe brought our rating down a full star with her accomplices libelous reviews! We do not feel responsible for providing another dress for *** ***, and based on our CLEARLY STATED POLICIES along with the damage she's done to our business, we have considered pressing charges against her and her accomplices for libel and slander. As you must realize, court proceedings are mentally, fiscally, and emotionally taxing, and we would prefer not to take measures if a settlement benefiting both parties can be reachedIn spite of *** ***'s conduct, we reached out to our manufacturer, Marisa Bridal, and looked into getting another dress for *** ***Marisa Bridal's owner, Debbie, who happens to be a good friend of our owner's, was briefed on the situation and has agreed to help Yvvone to absolve it, if at all possible, by getting a dress for *** ***Our stipulations for getting the dress are as follows: *** *** must send Marisa Bridal a certified check in the amount of $PRIOR to their cutting a new dress in *** ***'s sizeAt this point, we're obviously not willing to offer the 15% discount we originally gave *** ***$covers the remaining amount she owed on the dress after putting her deposit down. The dress will be mailed to us from Marisa when it is completed*** *** will pick the dress up from us in a time specified by us: we'll email her as soon as the dress comes in with available dates/times for her to pick the dress up from usShe'll get back to us via email, choosing a SPECIFIC date and time from those offered. We will not be offering alterations through our in-house seamstress*** *** must take the dress out of the store for any alterations needed. In return for our cooperation with *** ***, we'll insist that she and anyone else who wrote a review/negative comment online about our business, remove these comments/reviews/postsThis includes the posts she posted on her own Facebook page about our storeALL REVIEWS/COMMENTS/POSTS MUST BE REMOVED. *** *** is not welcome back to our store. Please Advise. Sincerely, Yvonne & Devin

Complaint: [redacted]
I am rejecting this response because:If Yvonne truly cared about her clients and didn’t have time to deal with going back and forth, then she would have offered me this deal when I reached out to her 5 times. I had initially gone to the store with the same offer even asked for something of lesser value and was denied this offer. Instead, I was mistreated and was left with no choice but to go through Revdex.com to get a “deal” that should have been presented to me before and which I would have gladly taken.This is not about the money to me. This is about a business that has been mistreating clients for 9 years. I am not responsible for the ample bad reviews Country Way Bridal has. Due to their unethical way of conducting business, their downfall of their business has been going towards a downward trend since 2015 according to yelps rating details. I could reach out and ask my friends to remove their reviews based on their views of country way bridal’s lack of customer service and ethics but there are still a mass of reviews that show the business’ lack of integrity. Again, Yvonne is being the dishonest one about falsely informing you with the numbers, I only recognize at most 9 reviews written from my friends. Some of these reviews are from friends that have been there and some I am not aware of if they have or not. Amusingly, Yvonne hypocritically left reviews for my business to a place that she has never stepped foot in. I am baffled as to why she would ask for something she has done herself. If Country Way Bridal cared about their clients, then I wouldn’t have had to go through this run around. The dress was sold to another bride and I was not serviced. My money was taken for a service I did not receive. At this time I kindly request my full deposit to relieve me from any more pain and suffering they have already caused.
Regards,
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in refrance to a complaint received from [redacted]; # 1 she ordered extra work on her building in the total amount of $7800.00 by myself and my carpenter. # 2 the claim was that dust was passing through duct work not because the unit failed I was there on several different occasions in april ,...

july and august I asked the lady who is a secretary in the building if all was well she assured me that it was and becuase of theyre demands to replace duct work is not in compliance with servicing or fixing the unit. that in itself is unreasonable and the unit had been tampered with according to her sons testimony. and complaint however my belief is that a pannel or a duct was kicked loose?? The extra  work we did amounted to a total of $7800.00 in referance to a water line that was never paid as well as painting and istalling upgraded cabinets and colonial trim which was never in the scope of work in the end they chose not to pay for the extra labor or material. therfore freeing me from validating any warranty work until the outstanding balance is paid in full. Nor will we reemberse or return as we got ripped off.Unless the bills she owes are paid in full.