To whom it may concern:I am writing in response to the complaint made against Slide Right LLC.Mr [redacted] called our company to have a city code compliant closer and latch installed on his doorOver the phone he scheduled an appointmentA few days later, our technician arrived at his property to do the workMr [redacted] was not home for the installation, but someone was presentWe installed the system and received approval, payment, and also a signature agreeing to the work completedI enclosed a copy of the work order in this correspondenceThe next day, we received a phone call from Mr [redacted] expressing his opinion on the latch we installedHe stated that it did not look like the one pictured on his websitePrior to making the phone call to schedule the appointment, he had visited our website and saw our photos, which have a different style latchRecently, we updated our latching systemIt has the same exact function as the previous style latch, with an improved design.Since Mr [redacted] was not home at the time of installation, our technician followed standard procedure and and the new latch was installedOver the phone we attempted to resolve his complaint and let him know that we would send out another technician to his property to let him know what can be done to accommodate himAgain, he was not home to discuss his optionsTherefore, no work was done.He called the next day, unhappy that nothing was doneAgain, over the phone we gave him options to resolve his issueHowever, he did not want to proceed with any optionWe let him know that if he would like the old style handle, we would come back out and install itHowever, since the size is somewhat different, there would be exposed holes left over on the side of the door frame from the previous latchWe offered to place a small cover plate over the areaHe did not wan't that, eitherHe will not be satisfied unless he receives an entire new door replacement with the old style latch installedUnfortunately, his complaint does not warrant an entire new doorThere is absolutely nothing wrong with the product that we installedIt is fully functional and he passed his pool code inspectionWe attempted to resolve his complaintIn addition, we did not send out any advertising to him or answer any of his questions falselySlide Right did its due diligence to install an self closer and latch, and received approval from the party left responsible at the propertyPlease feel free to contact our office for any further questions or detailsThank you,PaigeSlide Right###-###-####
To whom it may concern:I am writing in response to the complaint made against Slide Right LLC.Mr [redacted] called our company to have a city code compliant closer and latch installed on his doorOver the phone he scheduled an appointmentA few days later, our technician arrived at his property to do the workMr [redacted] was not home for the installation, but someone was presentWe installed the system and received approval, payment, and also a signature agreeing to the work completedI enclosed a copy of the work order in this correspondenceThe next day, we received a phone call from Mr [redacted] expressing his opinion on the latch we installedHe stated that it did not look like the one pictured on his websitePrior to making the phone call to schedule the appointment, he had visited our website and saw our photos, which have a different style latchRecently, we updated our latching systemIt has the same exact function as the previous style latch, with an improved design.Since Mr [redacted] was not home at the time of installation, our technician followed standard procedure and and the new latch was installedOver the phone we attempted to resolve his complaint and let him know that we would send out another technician to his property to let him know what can be done to accommodate himAgain, he was not home to discuss his optionsTherefore, no work was done.He called the next day, unhappy that nothing was doneAgain, over the phone we gave him options to resolve his issueHowever, he did not want to proceed with any optionWe let him know that if he would like the old style handle, we would come back out and install itHowever, since the size is somewhat different, there would be exposed holes left over on the side of the door frame from the previous latchWe offered to place a small cover plate over the areaHe did not wan't that, eitherHe will not be satisfied unless he receives an entire new door replacement with the old style latch installedUnfortunately, his complaint does not warrant an entire new doorThere is absolutely nothing wrong with the product that we installedIt is fully functional and he passed his pool code inspectionWe attempted to resolve his complaintIn addition, we did not send out any advertising to him or answer any of his questions falselySlide Right did its due diligence to install an self closer and latch, and received approval from the party left responsible at the propertyPlease feel free to contact our office for any further questions or detailsThank you,PaigeSlide Right###-###-####