Pioneer Management Inc

RE: Pioneer Management committee review of *** *** *** ** Security Deposit Disposition
Dear Mr***,
Move out video: *** *** *** ** *** *** *** *** * ** * *** * ** *
Move in video: *** *** *** ** *** ** ***
*** * ** * *** * ** *
Pioneer Management doesn’t dictate nor direct what an independent contractor charges for services Any bills passed along to your security deposit was a direct charge/debit to the homeowner and in no way marked up by Pioneer Management These are actual charges from the vendor and any discounts given to Pioneer Management, are also passed along No credits or refunds are given for actual charges billed to Pioneer Management
Section of signed lease:
Security Deposits: All refundable deposits, however designated, may be used to offset any damage, unusual wear and tear or unpaid accounts (including rent, fees or any other outstanding charges) either during the tenancy or at the time of move-outThe property has been cleaned prior to move in, the property should be returned in the same conditionCleaning the home is not considered wear and tearPioneer’s definition of cleaning shall prevailOwner/Agent will deduct the cost of carpet cleaning and blind cleaning from the deposit regardless of whether Resident cleans the carpet before delivering possession of the dwelling unit back to Owner/AgentIf we find that cleaning, or the condition of the home is not satisfactory, we will need to hire someone to clean or conduct repairsThe prices start at $35/hour for their servicesWhich will be deducted from your security depositIf any portion of the deposit is used during the tenancy, Resident will replenish it upon demandIf applied at move-out, any excess will be refunded within the time required by lawAny deficiency will be due from Resident at the time the accounting is sent to ResidentSending the accounting and/or refunding any deposit does not waive the Owner/Agent's right to payment for charges discovered or finalized after the accounting was sentIf Resident receives final accounting with a balance due, Owner/Agent reserves the right to report non payment of balances to credit bureaus if not paid within daysAny security deposit received from multiple Residents shall be refunded only when the last Resident vacates the unit and terminates his/her tenancy
Review item 1, Carpet Cleaning
No refund due to tenant The carpets were cleaned by the same company both prior to move in and after move out See section of lease and above
Review item 2, House cleaning
No refund due to tenant The house was cleaned to the same level prior to the tenant moving in The same vendor was used prior to move in and after move out See also section of lease and above
Review item 3, Maintenance
No refund due to the tenant, maintenance claims by tenant not substantiated on pre move in video

Complaint: ***Request for Revdex.com to render an opinion; both sides are deadlocked
I believe Pioneer did not act impartially in deciding vendors These vendor charges are excessive for *** *** I believe Pioneer did not vet these costs, since it did not directly affect themFurthermore, I spent $in maid service when I vacated There was $200+ worth of more cleaning needed Removal of a satellite dish takes screws to remove It was connected to hinge already on the house, so there was no need to remove a tripod setup However, I do accept the lawn care costs
I am years old, a medical professional, and have lived at several rentals I always got most, if not all of the deposit back I am not a problem renter I would have felt better if I knew when signing the lease there was a likely fee at the end versus using my deposit
I will abide by the Revdex.com decision
Sincerely,*** ***

ATTENTION this account has gone to legal and collections.   [redacted]  Link to photos of the condition of the property upon return to Pioneer.  Please take note of the serious dirt on the walls, floors, ceilings, baseboards.  The smoke damage to...

walls and ceilings.  The food and grim in the kitchen and the food and grim left on the appliances.  Please also note the bodily waste on the toilet and floors.  We document the property using video and still photos.  The property was left very dirty, it was damaged from someone smoking inside the property. The property was freshly cleaned and painted prior to the tenant moving into the home. Upon move out the photos and video document the condition of the property being very poorly cleaned and serious smoking damage throughout.  We then hired an independent contract to clean the property including the smoke damage.  The original invoice that we paid to bring the property back to the condition that the tenants received it in was given to the tenants. We issued a disposition letter to the tenant with a balance due. No payments have been made against the balance due so the account was sent to collections for recovery. After the account was sent to collections and our legal department, the tenant attempted to make a partial payment towards the balance.  The partial payment was returned to the tenant and she has been advised that she needs to deal directly with legal/collections on this matter and that we can no longer assist her.

The item you are talking about is the cleaning invoice from the company called [redacted].  The original invoice was provided with your accounting and has also been uploaded to the Revdex.com website.  Please view the paperwork you have already received.

Complaint: [redacted]I am rejecting this response because:
1) As mentioned earlier, the charge of $237.50 is not itemized.  How is this figure arrived? (see attachment)
2) I realize that 3rd party groups performed yard work, carpet cleaning, and removal of a satellite dish.  These charges are excessive for the region.  How did you arrive at these vendors for service?  Were bids for quality service sought or just one vendor?  Sincerely,[redacted]