Pioneer Mechanical

On 10/11/2016, [redacted] , daughter of [redacted] , was seen in our Gibbsboro location for a restoration on tooth L On 11/1/mom returned with patient stating there were complications with flossing due to this restoration DrAmi G [redacted] evaluated the area and recommended the restoration be replaced Mom agreed and DrG [redacted] proceeded with the services The restoration was done at no charge to the patient however it is customary to submit to insurance the evaluation Insurance denied the evaluation due to frequency and a statement was sent out to the responsible party On 03/28/our billing department received a phone call from [redacted] in regards to the balance on account It was explained to her that there was no charge for the restoration but there was a remainder due for the evaluation She disagreed and began to state that our doctors were incompetent and amateurs I assured her that our doctors are very well qualified, board certified, and focused on what’s best for our patientsAt the end of our conversation I made [redacted] aware that I would take her concerns to our Practice Administrator Later that day I reached out to [redacted] and notified her that I was authorized to remove the balance and if there were any other concerns she could feel free to call me In conclusion, the Holdbrook Dental staff is comprised of Board Certified Doctors and professional friendly staff that always considers the patient’s comfort and needs a top priority