[redacted] Thank you for letting us know about your recent experience with our companyI apologize if their/our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Better Business BureauOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding your experience with our staff member and delivery delays will be used for coaching and training our employees and agentsIn regards to your concerns regarding the delays in your move be advised on your order we provided you with a pick up and delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their servicesI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person
I was relocating for my job in WashingtonI had no idea how to move my things and it seriously was stressing me outPlanning and organizing the entire move gave me a headache each timeAfter talking to our circle of friendsA friend suggested me to hire Pioneer Group as our moving companyMy friend told me about her experience with the company and how she has to move because of work almost every other monthAfter listening to her story it made me realize it shouldn’t be so hardI talked to the guys at Pioneer; they did an exceptional job in helping us moveThey took care of every detail, many of which I wouldn’t have even consideredThe pick up time and delivery was exactly like it was promisedThere were no delays which made the job so much easier
Used them and they were actually a really nice business providing me details outside of what they had to tell me and even working with me by being flexible with the package
Dear Mr. ***:
sans-serif;">First, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the warehouse manager and your moving crew immediatelyIn addition, I have notified our claims department to contact you directly to walk you through our claims processPioneer Moving Group is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery
In regards to your concerns about the actual charges of your shipment based on the actual services preformed; be advised that your shipment is based on cubic feet; however, it is also based on the items you went through in great detail with your moving coordinator upon making the reservation for your moveIf you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be lessBy basing the actual charges on the actual cubic feet and services preformed on your shipment we are not only protecting our consumer, but our company as wellFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with our company we have notified upper management to expedite your claim for your move
Mr. ***, I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our clientWe are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to usWe take your concerns very seriously, we will implement your feedback, and resolve your concernsVery Truly Yours,The Claims Operations Team at Pioneer Moving GroupPhone: ***Hours: 9:AM to 5:PM EST, Mon - Fri
Contrary to other moving companies I had a excellent experience with pioneer moving group I moved from NJ to PAWe packed up our bedroom townhouse ahead of time so when the movers came on time we were ready to go they had the moving truck packed and ready in less than two hours which was a relief because we were on a tight scheduleMy items arrived safe and sound in less than two weeks no scratches and everything was there Im glad I was recommended to try this company
DO NOT USE!!!!!
I am a seasoned veteran when it comes to movingI know you can always expect to pay more when hiring a company, because they will estimate low and then add in costs where they canThis company takes SCAMMING to a whole new level!!!
I have a BEDROOM APARTMENT that was scheduled to be moved from PA to SCI was given an estimate of $The team came out (and they were VERY nice), but once they loaded the truck, I was handed a new final balance of over $5400!!!! What on earth could they have packed in that truck to jack my rate up over 5x the original quote!?!?!
I had the move team call their manager, and she was the most RUDE person I've ever spoken withShe had the audacity to tell me that this was completely normal, and that SHE "DIDN'T EVEN WANT THIS DEAL ANYMORE" if I was going to continue to argue with her! I couldn't believe my earsI demanded they unload the truck because I was not going to pay almost $to move a ONE bedroom apartmentThe lady boss got back on the phone and demanded we give them $CASH or her team was instructed to leave with MY belongings still in the truck It wasn't until I called the police that the movers started unloading my things, against their manager's instructionsI'm grateful to them, but want to warn everyone to STAY AWAY!!! RUNDO NOT USE THEM!!! What a rip offThey kept my deposit and said they're going to charge my credit card the $anywayUNBELIEVABLEDoNotUse!!!
I feel so violated and taken advantage of by this companyNot only would they not budge until we paid them to unload the truck IN CASH ONLY they returned our items to us almost weeks after our move out day When we moved out our representative was available but once they had our items and money the company went silent, no one took our calls, returned our messages for at least weeksWhen our stuff arrived each item had appeared as though they had taken a baseball bat to it The worst was my viola, made in has some scratches and a huge chip in itI trusted these people to care for our entire life and they trashed itI feel violated, how could they do this to us? We trusted this company to deliver our life to us in one piece, they extorted us for as much as they couldThe final price was about 4,000$ after we were given an estimate of about 1900$ I'm a school teacher so it's not like I can even go after them with a legal representationI'll be paying for this move for a long time, the broken items will be my debt to them for my entire life
VERY UNPROFESSIONAL SERVICE...THEY INCREASSE YOUR RATE MOR THAN 100 % AFTER YOU SIGN THE PAPERS...I RECEIVE MY FURNITURE BROKEN..PEOPLE VERY AGRESSIVE.....VERY DISSAPOINTED WHIT THIS COMPANY ...,..WORST EXPERIENCE.....
[redacted]
Thank you for letting us know about your recent experience with our company. I apologize if their/our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Better...
Business Bureau. Our goal is to provide a consistently reliable service, with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding your experience with our staff member and delivery delays will be used for coaching and training our employees and agents.
In regards to your concerns regarding the delays in your move be advised on your order we provided you with a pick up and delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country. Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.
I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.
I was relocating for my job in Washington. I had no idea how to move my things and it seriously was stressing me out. Planning and organizing the entire move gave me a headache each time. After talking to our circle of friends. A friend suggested me to hire Pioneer Group as our moving company. My friend told me about her experience with the company and how she has to move because of work almost every other month. After listening to her story it made me realize it shouldn’t be so hard. I talked to the guys at Pioneer; they did an exceptional job in helping us move. They took care of every detail, many of which I wouldn’t have even considered. The pick up time and delivery was exactly like it was promised. There were no delays which made the job so much easier.
[redacted] Thank you for letting us know about your recent experience with our companyI apologize if their/our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Better Business BureauOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding your experience with our staff member and delivery delays will be used for coaching and training our employees and agentsIn regards to your concerns regarding the delays in your move be advised on your order we provided you with a pick up and delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their servicesI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person
I was relocating for my job in WashingtonI had no idea how to move my things and it seriously was stressing me outPlanning and organizing the entire move gave me a headache each timeAfter talking to our circle of friendsA friend suggested me to hire Pioneer Group as our moving companyMy friend told me about her experience with the company and how she has to move because of work almost every other monthAfter listening to her story it made me realize it shouldn’t be so hardI talked to the guys at Pioneer; they did an exceptional job in helping us moveThey took care of every detail, many of which I wouldn’t have even consideredThe pick up time and delivery was exactly like it was promisedThere were no delays which made the job so much easier
Used them and they were actually a really nice business providing me details outside of what they had to tell me and even working with me by being flexible with the package
Dear Mr. ***:
sans-serif;">First, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the warehouse manager and your moving crew immediatelyIn addition, I have notified our claims department to contact you directly to walk you through our claims processPioneer Moving Group is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery
In regards to your concerns about the actual charges of your shipment based on the actual services preformed; be advised that your shipment is based on cubic feet; however, it is also based on the items you went through in great detail with your moving coordinator upon making the reservation for your moveIf you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be lessBy basing the actual charges on the actual cubic feet and services preformed on your shipment we are not only protecting our consumer, but our company as wellFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with our company we have notified upper management to expedite your claim for your move
Mr. ***, I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our clientWe are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to usWe take your concerns very seriously, we will implement your feedback, and resolve your concernsVery Truly Yours,The Claims Operations Team at Pioneer Moving GroupPhone: ***Hours: 9:AM to 5:PM EST, Mon - Fri
Contrary to other moving companies I had a excellent experience with pioneer moving group I moved from NJ to PAWe packed up our bedroom townhouse ahead of time so when the movers came on time we were ready to go they had the moving truck packed and ready in less than two hours which was a relief because we were on a tight scheduleMy items arrived safe and sound in less than two weeks no scratches and everything was there Im glad I was recommended to try this company
DO NOT USE!!!!!
I am a seasoned veteran when it comes to movingI know you can always expect to pay more when hiring a company, because they will estimate low and then add in costs where they canThis company takes SCAMMING to a whole new level!!!
I have a BEDROOM APARTMENT that was scheduled to be moved from PA to SCI was given an estimate of $The team came out (and they were VERY nice), but once they loaded the truck, I was handed a new final balance of over $5400!!!! What on earth could they have packed in that truck to jack my rate up over 5x the original quote!?!?!
I had the move team call their manager, and she was the most RUDE person I've ever spoken withShe had the audacity to tell me that this was completely normal, and that SHE "DIDN'T EVEN WANT THIS DEAL ANYMORE" if I was going to continue to argue with her! I couldn't believe my earsI demanded they unload the truck because I was not going to pay almost $to move a ONE bedroom apartmentThe lady boss got back on the phone and demanded we give them $CASH or her team was instructed to leave with MY belongings still in the truck It wasn't until I called the police that the movers started unloading my things, against their manager's instructionsI'm grateful to them, but want to warn everyone to STAY AWAY!!! RUNDO NOT USE THEM!!! What a rip offThey kept my deposit and said they're going to charge my credit card the $anywayUNBELIEVABLEDoNotUse!!!
I feel so violated and taken advantage of by this companyNot only would they not budge until we paid them to unload the truck IN CASH ONLY they returned our items to us almost weeks after our move out day When we moved out our representative was available but once they had our items and money the company went silent, no one took our calls, returned our messages for at least weeksWhen our stuff arrived each item had appeared as though they had taken a baseball bat to it The worst was my viola, made in has some scratches and a huge chip in itI trusted these people to care for our entire life and they trashed itI feel violated, how could they do this to us? We trusted this company to deliver our life to us in one piece, they extorted us for as much as they couldThe final price was about 4,000$ after we were given an estimate of about 1900$ I'm a school teacher so it's not like I can even go after them with a legal representationI'll be paying for this move for a long time, the broken items will be my debt to them for my entire life
VERY UNPROFESSIONAL SERVICE...THEY INCREASSE YOUR RATE MOR THAN 100 % AFTER YOU SIGN THE PAPERS...I RECEIVE MY FURNITURE BROKEN..PEOPLE VERY AGRESSIVE.....VERY DISSAPOINTED WHIT THIS COMPANY ...,..WORST EXPERIENCE.....
[redacted]
Thank you for letting us know about your recent experience with our company. I apologize if their/our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Better...
Business Bureau. Our goal is to provide a consistently reliable service, with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding your experience with our staff member and delivery delays will be used for coaching and training our employees and agents.
In regards to your concerns regarding the delays in your move be advised on your order we provided you with a pick up and delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country. Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.
I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.
I was relocating for my job in Washington. I had no idea how to move my things and it seriously was stressing me out. Planning and organizing the entire move gave me a headache each time. After talking to our circle of friends. A friend suggested me to hire Pioneer Group as our moving company. My friend told me about her experience with the company and how she has to move because of work almost every other month. After listening to her story it made me realize it shouldn’t be so hard. I talked to the guys at Pioneer; they did an exceptional job in helping us move. They took care of every detail, many of which I wouldn’t have even considered. The pick up time and delivery was exactly like it was promised. There were no delays which made the job so much easier.