This company does the bait and switch routine and then has a lawyer beat the customer down so that they can't afford to fight the case. My case was worth about $3500, but some attorney's will not touch a small case for less than $5000. They create the perfect storm for consumers who are unsuspected in their schemes.
October 5, 2015
In response to the complaint filed against Pioneer Pole Buildings I would like to address the concerns. Pioneer has tried to address concerns with [redacted] on multiple occasions and he has conveniently avoided the conclusion of the project, I will address his...
concerns in the letter with the same answers that we have provided him multiple times.1. Under both entry doors there is a difference of 2" of trim missing. ([redacted]'s first issue)a. We clearly stated on the first time this was asked that there is no trim under the sill of the entry door. It is left wood because of possible concrete installed and also because it is an area that is kicked and entry and would be damaged easily. This is standard detail on all Pioneer buildings and [redacted] saw this when he visited our sample building on our property before purchasing the building,
2. 2x4 to right of door is standard pine and is exposed to weather. ([redacted]'s second issue)
a. All exposed wood or within 6" of the ground on exterior of the building is treated lumber. This was checked and confirmed by crew foreman that built the building, Quality Control inspector from Pioneer and also by repair guy from Pioneer that went to adjust sliding door. The lumber that [redacted] is requesting be treated is a part of the upper door framing and does not meet the criteria to needing to be treated lumber. It is not exposed to the weather and is a minimum of 24” away from the ground.
3. Clearly seen in photo upper roof is not square with lower roof and has a difference of 2". ([redacted]'s third issue.)
a. This is the area that we set up to review with [redacted] and allowed him to set the date and time to meet our representative on site. He agreed to do that on Friday August 28 at 8am. On that date our representative showed up at 8am and waited for [redacted] until 8:20am and at that time called him to see what time he would arrive. [redacted] told him he would not be coming and was not concerned that he set the appointment. Did not want to reschedule and basically gave very little reasoning Our representative took the time to set up a laser and check all aspects of the building and found it to be within all post frame tolerances and having less than a half inch.
After the last site visit t became clear to Pioneer that [redacted] was avoiding final payment and not committed to a fix of any issues. This complaint only comes after we have informed [redacted] that we will start the collection process for his contracted final payment. The paperwork starting the collection procedure has been filed and will be delivered to [redacted] by the court. So there is no guess of seeing us in court, it is a promise, We will present more detailed information and pictures at the collections proceedings.
Thank you,
Robert G.
President
These guys are professional and do quality work I was totally impressed with the follow-up, speed of construction and quality work
Excellent Customer Service, Very Helpful and very honest.
This company does the bait and switch routine and then has a lawyer beat the customer down so that they can't afford to fight the case. My case was worth about $3500, but some attorney's will not touch a small case for less than $5000. They create the perfect storm for consumers who are unsuspected in their schemes.
October 5, 2015
In response to the complaint filed against Pioneer Pole Buildings I would like to address the concerns. Pioneer has tried to address concerns with [redacted] on multiple occasions and he has conveniently avoided the conclusion of the project, I will address his...
concerns in the letter with the same answers that we have provided him multiple times.1. Under both entry doors there is a difference of 2" of trim missing. ([redacted]'s first issue)a. We clearly stated on the first time this was asked that there is no trim under the sill of the entry door. It is left wood because of possible concrete installed and also because it is an area that is kicked and entry and would be damaged easily. This is standard detail on all Pioneer buildings and [redacted] saw this when he visited our sample building on our property before purchasing the building,
2. 2x4 to right of door is standard pine and is exposed to weather. ([redacted]'s second issue)
a. All exposed wood or within 6" of the ground on exterior of the building is treated lumber. This was checked and confirmed by crew foreman that built the building, Quality Control inspector from Pioneer and also by repair guy from Pioneer that went to adjust sliding door. The lumber that [redacted] is requesting be treated is a part of the upper door framing and does not meet the criteria to needing to be treated lumber. It is not exposed to the weather and is a minimum of 24” away from the ground.
3. Clearly seen in photo upper roof is not square with lower roof and has a difference of 2". ([redacted]'s third issue.)
a. This is the area that we set up to review with [redacted] and allowed him to set the date and time to meet our representative on site. He agreed to do that on Friday August 28 at 8am. On that date our representative showed up at 8am and waited for [redacted] until 8:20am and at that time called him to see what time he would arrive. [redacted] told him he would not be coming and was not concerned that he set the appointment. Did not want to reschedule and basically gave very little reasoning Our representative took the time to set up a laser and check all aspects of the building and found it to be within all post frame tolerances and having less than a half inch.
After the last site visit t became clear to Pioneer that [redacted] was avoiding final payment and not committed to a fix of any issues. This complaint only comes after we have informed [redacted] that we will start the collection process for his contracted final payment. The paperwork starting the collection procedure has been filed and will be delivered to [redacted] by the court. So there is no guess of seeing us in court, it is a promise, We will present more detailed information and pictures at the collections proceedings.
Thank you,
Robert G.
President
Pioneer Pole Buildings is responding to complaint, we are scheduling a repair to take care of leak on 11/23/15.Bryan K
Customer service manager