October 5, In response to the complaint filed against Pioneer Pole Buildings I would like to address the concernsPioneer has tried to address concerns with [redacted] on multiple occasions and he has conveniently avoided the conclusion of the project, I will address his concerns in the letter with the same answers that we have provided him multiple times Under both entry doors there is a difference of 2" of trim missing( [redacted] 's first issue)a We clearly stated on the first time this was asked that there is no trim under the sill of the entry doorIt is left wood because of possible concrete installed and also because it is an area that is kicked and entry and would be damaged easilyThis is standard detail on all Pioneer buildings and [redacted] saw this when he visited our sample building on our property before purchasing the building, 2xto right of door is standard pine and is exposed to weather( [redacted] 's second issue) aAll exposed wood or within 6" of the ground on exterior of the building is treated lumberThis was checked and confirmed by crew foreman that built the building, Quality Control inspector from Pioneer and also by repair guy from Pioneer that went to adjust sliding doorThe lumber that [redacted] is requesting be treated is a part of the upper door framing and does not meet the criteria to needing to be treated lumberIt is not exposed to the weather and is a minimum of 24” away from the groundClearly seen in photo upper roof is not square with lower roof and has a difference of 2"( [redacted] 's third issue.) aThis is the area that we set up to review with [redacted] and allowed him to set the date and time to meet our representative on siteHe agreed to do that on Friday August at 8amOn that date our representative showed up at 8am and waited for [redacted] until 8:20am and at that time called him to see what time he would arrive [redacted] told him he would not be coming and was not concerned that he set the appointmentDid not want to reschedule and basically gave very little reasoning Our representative took the time to set up a laser and check all aspects of the building and found it to be within all post frame tolerances and having less than a half inchAfter the last site visit t became clear to Pioneer that [redacted] was avoiding final payment and not committed to a fix of any issuesThis complaint only comes after we have informed [redacted] that we will start the collection process for his contracted final paymentThe paperwork starting the collection procedure has been filed and will be delivered to [redacted] by the courtSo there is no guess of seeing us in court, it is a promise, We will present more detailed information and pictures at the collections proceedingsThank you, Robert G President
This company does the bait and switch routine and then has a lawyer beat the customer down so that they can't afford to fight the case My case was worth about $3500, but some attorney's will not touch a small case for less than $ They create the perfect storm for consumers who are unsuspected in their schemes
Pioneer Pole Buildings is responding to complaint, we are scheduling a repair to take care of leak on 11/23/15.Bryan K Customer service manager
October 5, In response to the complaint filed against Pioneer Pole Buildings I would like to address the concernsPioneer has tried to address concerns with [redacted] on multiple occasions and he has conveniently avoided the conclusion of the project, I will address his concerns in the letter with the same answers that we have provided him multiple times Under both entry doors there is a difference of 2" of trim missing( [redacted] 's first issue)a We clearly stated on the first time this was asked that there is no trim under the sill of the entry doorIt is left wood because of possible concrete installed and also because it is an area that is kicked and entry and would be damaged easilyThis is standard detail on all Pioneer buildings and [redacted] saw this when he visited our sample building on our property before purchasing the building, 2xto right of door is standard pine and is exposed to weather( [redacted] 's second issue) aAll exposed wood or within 6" of the ground on exterior of the building is treated lumberThis was checked and confirmed by crew foreman that built the building, Quality Control inspector from Pioneer and also by repair guy from Pioneer that went to adjust sliding doorThe lumber that [redacted] is requesting be treated is a part of the upper door framing and does not meet the criteria to needing to be treated lumberIt is not exposed to the weather and is a minimum of 24” away from the groundClearly seen in photo upper roof is not square with lower roof and has a difference of 2"( [redacted] 's third issue.) aThis is the area that we set up to review with [redacted] and allowed him to set the date and time to meet our representative on siteHe agreed to do that on Friday August at 8amOn that date our representative showed up at 8am and waited for [redacted] until 8:20am and at that time called him to see what time he would arrive [redacted] told him he would not be coming and was not concerned that he set the appointmentDid not want to reschedule and basically gave very little reasoning Our representative took the time to set up a laser and check all aspects of the building and found it to be within all post frame tolerances and having less than a half inchAfter the last site visit t became clear to Pioneer that [redacted] was avoiding final payment and not committed to a fix of any issuesThis complaint only comes after we have informed [redacted] that we will start the collection process for his contracted final paymentThe paperwork starting the collection procedure has been filed and will be delivered to [redacted] by the courtSo there is no guess of seeing us in court, it is a promise, We will present more detailed information and pictures at the collections proceedingsThank you, Robert G President
This company does the bait and switch routine and then has a lawyer beat the customer down so that they can't afford to fight the case My case was worth about $3500, but some attorney's will not touch a small case for less than $ They create the perfect storm for consumers who are unsuspected in their schemes