Pioneer Spine and Sports Physicians, P.C.

The receptionist and Physical Therapists were outstanding. The Doctor and PA I saw were cold and dispassionate. My first visit to Doctor Hinnenin was 10 maybe 15 minutes and they charged the insurance companies $355. The PA Wendy King made me wait a half hour as her first patient of the day. After eight total visits I was late by 11 minutes ONE TIME for reasons beyond my control and they wouldn't see me. I fired them.

The receptionist and Physical Therapists were outstanding. The Doctor and PA I saw were cold and dispassionate. My first visit to Doctor Hinnenin was 10 maybe 15 minutes and they charged the insurance companies $355. The PA Wendy King made me wait a half hour as her first patient of the day. After eight total visits I was late by 11 minutes ONE TIME for reasons beyond my control and they wouldn't see me. I fired them.

Charged amount of $109.45 over that allowed by BCBS Explanation of Benefits and will not pay back when requested.Please ask Pioneer to send a check immediately to at the address below in the amount of $109.45 that they over charged during my spouses visit to their East Longmeadow Facility. Payee Pioneer Spine and Sports PhysiciAcct Date Amount Paid Date of Service Patient Amount Owed Overpayment[redacted] 11/8/2013 40 [redacted] 2.08 37.92[redacted] 11/13/2013 40 [redacted] 4.16 35.84[redacted] 11/18/2013 40 [redacted] 4.31 35.69[redacted]Grand Total 120 109.45This is a similar patter of overcharging between September 2008 and October 2008. Again the amount charged exceeds that allowed on the Explanation of Benefits from Blue Cross Blue Shield. Send check to:[redacted]Desired SettlementPlease send a check immediately to me at the address below in the amount of $109.45 that you over charged during my visit to your East Longmeadow Facility. [redacted]Business Response A check was mailed to the patient on 12/12/13 for $109.45 Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We still have not received a check for $109.45. In addition we have received another explanation of benefits, so Pioneer Spine and Sports now owe us a total of $143.06. We called about the $143.06 they now owe us and they claim they sent the check for $109.45 to a [redacted] address, which is not ours. Our Address is in [redacted]. There is no such address as [redacted]. We pointed this out and "[redacted]" the [redacted] claimed she would send a check today 12/24/2013 to the correct address at [redacted], in the amount of $143.06.Complaint Response Date bumped because: Holiday