The customer purchased a vehicle on 06/21/with an amount financed of $25, The bank approval came back the next day at only $22, Without having the additional cash down, the customer choose to take advantage of a new contract removing optional insurance such as Gap to keep the total cost below $22, The updated signed and executed contract reflects a new total price of $21, We are certainly upset to hear of any of our customers in distress and would be happy to see if we can offer any assistance on special pricing for a replacement vehicle
In response to the complaint, we of course do not use “Forgery” in our business To forge a document would be a very serious problem Simply, the customer could not get a loan approval for the amount requested, therefore the price and options were adjusted to meet the loan amount required The customer acknowledged this by signing a retail installment contract along with the co-buyer, reflecting the costs associated with the loan, as well as the lack of GAP insurance Please let me know how else I can help
The bank approval from [redacted] clearly states a term of months, not months is an option they give dealers to help achieve the payment budget a customer is trying to hold too The $down payment has been returned to the debit card ending in ***
We submitted a response a couple of weeks ago Long story short, we identified the accounting error and cut the customer a check for the discrepancy She is very happy
Thank you for your responseAs stated before with the correction of April, Mr [redacted] purchased a used Mazda in April of As stated before He expressed concerns due to the fact that the car had aftermarket performance parts, as traded by the previous owner Mr [redacted] was offered a full refund if he wished, unwinding the transaction completely and returning his trade in to him, to which he refused, and decided to keep the car He claimed at the time, he liked this particular car, as we also offered to find another car if he didn’t want a refund After which, we have helped numerous times with paying for parts, towing charges, diagnosis, ect.In September 2015, we paid at Mr [redacted] ’s father's request, for towing to the dealership to diagnose a NEW issue The car was not running, and it was determined that the motor was in need of replacement due to being ran heavily and without oilThe technician believes that this was due to the car being driven very hard therefore, burning though oilWithout tearing down however, this is just a hypothesis Again, Mr [redacted] was offered financial assistance at dealer cost to which he also refused Mark Mitsubishi paid for towing both ways and the diagnoses, and gladly towed the Mazda back to his residence, incurring a cost of over $to promote customer service Mr [redacted] agreed at the time of his visit, that he should not be making such rash accusations toward a company that has always tried to help him, and agreed that what we have offered to help with was honest and more than fairMr [redacted] ’s father who was helping with communication also agreed completely It has come to a shock that we are revisiting resolutions to this issue for a 3rd time as we have already deemed it resolved with other institutions including the Arizona Attorney GeneralWe are again certainly sorry for any inconvenience, however are not obligated to participate any further in repairs
Mr [redacted] has already been taken care of by our General Sales Manager, Jack B [redacted] We and the customer consider this issue closed and satisfied
The car was sent to Cadillac who also determined there is nothing wrong with the car Since then, the customer has sold it back to us.Joshua S [redacted] General ManagerMark Kia | Mark Mitsubishi
The customer purchased a vehicle on 06/21/with an amount financed of $25, The bank approval came back the next day at only $22, Without having the additional cash down, the customer choose to take advantage of a new contract removing optional insurance such as Gap to keep the total cost below $22, The updated signed and executed contract reflects a new total price of $21, We are certainly upset to hear of any of our customers in distress and would be happy to see if we can offer any assistance on special pricing for a replacement vehicle
In response to the complaint, we of course do not use “Forgery” in our business To forge a document would be a very serious problem Simply, the customer could not get a loan approval for the amount requested, therefore the price and options were adjusted to meet the loan amount required The customer acknowledged this by signing a retail installment contract along with the co-buyer, reflecting the costs associated with the loan, as well as the lack of GAP insurance Please let me know how else I can help
The bank approval from [redacted] clearly states a term of months, not months is an option they give dealers to help achieve the payment budget a customer is trying to hold too The $down payment has been returned to the debit card ending in ***
We submitted a response a couple of weeks ago Long story short, we identified the accounting error and cut the customer a check for the discrepancy She is very happy
Thank you for your responseAs stated before with the correction of April, Mr [redacted] purchased a used Mazda in April of As stated before He expressed concerns due to the fact that the car had aftermarket performance parts, as traded by the previous owner Mr [redacted] was offered a full refund if he wished, unwinding the transaction completely and returning his trade in to him, to which he refused, and decided to keep the car He claimed at the time, he liked this particular car, as we also offered to find another car if he didn’t want a refund After which, we have helped numerous times with paying for parts, towing charges, diagnosis, ect.In September 2015, we paid at Mr [redacted] ’s father's request, for towing to the dealership to diagnose a NEW issue The car was not running, and it was determined that the motor was in need of replacement due to being ran heavily and without oilThe technician believes that this was due to the car being driven very hard therefore, burning though oilWithout tearing down however, this is just a hypothesis Again, Mr [redacted] was offered financial assistance at dealer cost to which he also refused Mark Mitsubishi paid for towing both ways and the diagnoses, and gladly towed the Mazda back to his residence, incurring a cost of over $to promote customer service Mr [redacted] agreed at the time of his visit, that he should not be making such rash accusations toward a company that has always tried to help him, and agreed that what we have offered to help with was honest and more than fairMr [redacted] ’s father who was helping with communication also agreed completely It has come to a shock that we are revisiting resolutions to this issue for a 3rd time as we have already deemed it resolved with other institutions including the Arizona Attorney GeneralWe are again certainly sorry for any inconvenience, however are not obligated to participate any further in repairs
Mr [redacted] has already been taken care of by our General Sales Manager, Jack B [redacted] We and the customer consider this issue closed and satisfied
The car was sent to Cadillac who also determined there is nothing wrong with the car Since then, the customer has sold it back to us.Joshua S [redacted] General ManagerMark Kia | Mark Mitsubishi