Pioneer Title of Kootenai County

Complaint has been resolved to my satisfaction

***DOCUMENT ATTACHED [redacted] RE: Complaint # [redacted] Dear [redacted] -Thank you for bringing to our attention Ms [redacted] recent experience with Pioneer Title CoWe understand that in this unique situation that the client may have been frustrated and we offer our sincerest apologiesWe take customer feedback seriously and work diligently to resolve any issues that may have a bearing on our Revdex.com ratingsEvery effort is made to provide an exceptional experience on the purchase, sale, or refinance of everyone home — this approach is at the very fabric of our culture and how we interact with our clientsBelow is a timeline of events related to complaint ID [redacted] As you will read, we’ve taken a proactive approach to make sure the complaint is resolved; the disputed amount requested by our mutual client has been satisfied.September 30, [redacted] real estate transaction (our file number [redacted] ) was closed by Pioneer Title Co of Kootenai County Escrow Officer, Heidi S***.October 3, 2016Lisa S [redacted] , [redacted] real estate agent, contacted MsS [redacted] to voice a complaint on Ms [redacted] behalf consistent with the details she provided to the Revdex.com.October 4, 2016Upon confirming the disputed amount, Vice President & County Manager of PTC of Kootenai Heather W [redacted] approved a refund of $2,and issued a check which was deposited directly to Ms [redacted] personal bank account.Please reach out to us if you required additional information necessary in resolving this complaint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I spoke with Pioneer title and we have resolved the issue. Please close #[redacted]

[redacted]DOCUMENT ATTACHED[redacted]
RE: Complaint #[redacted]Dear [redacted] -Thank you for bringing to our attention Ms. [redacted] recent experience with Pioneer Title Co. We understand that in this unique situation that the client may have been frustrated and we offer our sincerest apologies. We take customer...

feedback seriously and work diligently to resolve any issues that may have a bearing on our Revdex.com ratings. Every effort is made to provide an exceptional experience on the purchase, sale, or refinance of everyone home — this approach is at the very fabric of our culture and how we interact with our clients. Below is a timeline of events related to complaint ID [redacted]. As you will read, we’ve taken a proactive approach to make sure the complaint is resolved; the disputed amount requested by our mutual client has been satisfied.September 30, 2016[redacted] real estate transaction (our file number [redacted]) was closed by Pioneer Title Co of Kootenai County Escrow Officer, Heidi S[redacted].October 3, 2016Lisa S[redacted], [redacted] real estate agent, contacted Ms. S[redacted] to voice a complaint on Ms. [redacted] behalf consistent with the details she provided to the Revdex.com.October 4, 2016Upon confirming the disputed amount, Vice President & County Manager of PTC of Kootenai Heather W[redacted] approved a refund of $2,192.67 and issued a check which was deposited directly to Ms. [redacted] personal bank account.Please reach out to us if you required additional information necessary in resolving this complaint.

Complaint has been resolved to my satisfaction.