I recently purchased a vehicle from Pioneer Trucks and had a wonderful experienceChris listened to my financing needs and concerns and was wiling to work with the numbers to get me where I wanted to bePioneer Trucks even went above and beyond when I discovered that I had left a personal belonging in the vehicle that I traded inIn less than days I received what I had forgotten back in the mailI would definitely purchase from them again
I spoke with our General Manager, Chris B[redacted], about this complaint. What was relayed to me was that while this vehicle did have a button for u-connect bluetooth capability, he was not aware that a seperate module needed to be installed for it to be bluetooth ready. He contacted a Jeep dealership...
to inquire about the module, and was told that, in fact, 2011 was the only year that needed the module. A module was ordered for this customer, but did not satisfy her, because it was an after market part and did not come directly from the factory. After numerous text messages and conversations with this customer, it was determined that she was not going to be satisfied, so the module was returned. Our webite clearly states:
"While every effort was made to insure the accuracy of the information contained on this website, Pioneer Trucks and BOOMWare.com assume no responsibility for errors or omissions contained herein. (v007)"
We feel as though we went above and beyond what was necessary to make this customer happy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It was never brought to my attention that there was aftermarket solution available. The last I knew Chris was still working on finding a solution to the problem. I had always shown a preference for a Jeep part due to having done extensive research and finding a part that would be compatible. I did bring this part to Chris's attention and it was brushed off. I do have the conversations between Chris and myself including the last message from him that stated "Hey yes I actually sent back the blue tooth system I had ordered for you after I got notice of a Revdex.com complaint see I was helping you out because 1 it's not covered under warranty 2 out web page clearly states we are not responsible for any misprints so if you want to be like that why would I help you as I had told you I was looking for one the worked with your car but I guess you couldn't wait sorry". Even if they do not want to take responsibility for their web advertising they should take responsibility to ensure that when a customer verbally asks about a feature that it is in the car. On top of the whole situation I have proof that after my initial complaint was filed with Chris the night of November 5th he went onto the web page and altered the ad from stating that the Jeep had Bluetooth to Bluetooth ready.
Regards,
Amy Hally-beach
In response to the complaint made by [redacted]:
Mr. [redacted] purchased a 2007 [redacted], [redacted] model on 01/04/14 with 58570 miles. On 01/08/14, repairs were performed for a power steering noise and minor brake condition at no charge.
On 2/26/14, a vent...
valve was replaced (gas tank vent), and front end parts replaced for customer concerns of a hard ride. Again, at no charge.
On 3/24/14, a wheel bearing replacement was done. Customer agreed to pay $60.00 for labor. Pioneer Trucks paid $215.00 for parts.
On 04/09/14, vehicle at [redacted] for maintenance, oil change and door hinge replacement. No complaints of hard ride or front end concerns were made at that time.
On 04/11/14, repairs were performed at [redacted] for a head light bulb. Again, no complaints were made of hard ride or front end concerns at that time.
On 04/23/14, repairs were made at [redacted] for a transmission flush, fan belt and strut.
Conclusion: We believe Mr. [redacted]'s complaint of a "hard" ride is the result of the [redacted] model, which has the feature of being a part time pick-up truck: The suspension is different than that of a [redacted] car or [redacted] SUV.
Gene Peskor, Owner
Pioneer Truck Sales, Inc.
To whom it may concern,
We here at Pioneer Trucks have reviewed your complaint, and we see that we did not fulfill your expectations. I can assure you that several efforts were made to fix any issues with you vehicle, after you took it home. There seems to be a missed...
appointment, for June 17th with our service department, to take a look and diagnose the issue. There was also several times where you were verbally abrupt with our receptionist in a vulgar manner. We here at Pioneer Trucks are 100% committed to customer satisfaction, and have been in business since 1974. I'm sorry you have had an apparent issue, and we hope we can resolve this at some point in the future.
Pioneer Trucks
I recently purchased a vehicle from Pioneer Trucks and had a wonderful experienceChris listened to my financing needs and concerns and was wiling to work with the numbers to get me where I wanted to bePioneer Trucks even went above and beyond when I discovered that I had left a personal belonging in the vehicle that I traded inIn less than days I received what I had forgotten back in the mailI would definitely purchase from them again
I spoke with our General Manager, Chris B[redacted], about this complaint. What was relayed to me was that while this vehicle did have a button for u-connect bluetooth capability, he was not aware that a seperate module needed to be installed for it to be bluetooth ready. He contacted a Jeep dealership...
to inquire about the module, and was told that, in fact, 2011 was the only year that needed the module. A module was ordered for this customer, but did not satisfy her, because it was an after market part and did not come directly from the factory. After numerous text messages and conversations with this customer, it was determined that she was not going to be satisfied, so the module was returned. Our webite clearly states:
"While every effort was made to insure the accuracy of the information contained on this website, Pioneer Trucks and BOOMWare.com assume no responsibility for errors or omissions contained herein. (v007)"
We feel as though we went above and beyond what was necessary to make this customer happy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It was never brought to my attention that there was aftermarket solution available. The last I knew Chris was still working on finding a solution to the problem. I had always shown a preference for a Jeep part due to having done extensive research and finding a part that would be compatible. I did bring this part to Chris's attention and it was brushed off. I do have the conversations between Chris and myself including the last message from him that stated "Hey yes I actually sent back the blue tooth system I had ordered for you after I got notice of a Revdex.com complaint see I was helping you out because 1 it's not covered under warranty 2 out web page clearly states we are not responsible for any misprints so if you want to be like that why would I help you as I had told you I was looking for one the worked with your car but I guess you couldn't wait sorry". Even if they do not want to take responsibility for their web advertising they should take responsibility to ensure that when a customer verbally asks about a feature that it is in the car. On top of the whole situation I have proof that after my initial complaint was filed with Chris the night of November 5th he went onto the web page and altered the ad from stating that the Jeep had Bluetooth to Bluetooth ready.
Regards,
Amy Hally-beach
In response to the complaint made by [redacted]:
Mr. [redacted] purchased a 2007 [redacted], [redacted] model on 01/04/14 with 58570 miles. On 01/08/14, repairs were performed for a power steering noise and minor brake condition at no charge.
On 2/26/14, a vent...
valve was replaced (gas tank vent), and front end parts replaced for customer concerns of a hard ride. Again, at no charge.
On 3/24/14, a wheel bearing replacement was done. Customer agreed to pay $60.00 for labor. Pioneer Trucks paid $215.00 for parts.
On 04/09/14, vehicle at [redacted] for maintenance, oil change and door hinge replacement. No complaints of hard ride or front end concerns were made at that time.
On 04/11/14, repairs were performed at [redacted] for a head light bulb. Again, no complaints were made of hard ride or front end concerns at that time.
On 04/23/14, repairs were made at [redacted] for a transmission flush, fan belt and strut.
Conclusion: We believe Mr. [redacted]'s complaint of a "hard" ride is the result of the [redacted] model, which has the feature of being a part time pick-up truck: The suspension is different than that of a [redacted] car or [redacted] SUV.
Gene Peskor, Owner
Pioneer Truck Sales, Inc.
To whom it may concern,
We here at Pioneer Trucks have reviewed your complaint, and we see that we did not fulfill your expectations. I can assure you that several efforts were made to fix any issues with you vehicle, after you took it home. There seems to be a missed...
appointment, for June 17th with our service department, to take a look and diagnose the issue. There was also several times where you were verbally abrupt with our receptionist in a vulgar manner. We here at Pioneer Trucks are 100% committed to customer satisfaction, and have been in business since 1974. I'm sorry you have had an apparent issue, and we hope we can resolve this at some point in the future.
Pioneer Trucks