Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt was never brought to my attention that there was aftermarket solution availableThe last I knew Chris was still working on finding a solution to the problemI had always shown a preference for a Jeep part due to having done extensive research and finding a part that would be compatibleI did bring this part to Chris's attention and it was brushed offI do have the conversations between Chris and myself including the last message from him that stated "Hey yes I actually sent back the blue tooth system I had ordered for you after I got notice of a Revdex.com complaint see I was helping you out because it's not covered under warranty out web page clearly states we are not responsible for any misprints so if you want to be like that why would I help you as I had told you I was looking for one the worked with your car but I guess you couldn't wait sorry"Even if they do not want to take responsibility for their web advertising they should take responsibility to ensure that when a customer verbally asks about a feature that it is in the carOn top of the whole situation I have proof that after my initial complaint was filed with Chris the night of November 5th he went onto the web page and altered the ad from stating that the Jeep had Bluetooth to Bluetooth ready Regards, Amy Hally-beach
I spoke with our General Manager, Chris B***, about this complaintWhat was relayed to me was that while this vehicle did have a button for u-connect bluetooth capability, he was not aware that a seperate module needed to be installed for it to be bluetooth readyHe contacted a Jeep dealership to inquire about the module, and was told that, in fact, was the only year that needed the moduleA module was ordered for this customer, but did not satisfy her, because it was an after market part and did not come directly from the factoryAfter numerous text messages and conversations with this customer, it was determined that she was not going to be satisfied, so the module was returnedOur webite clearly states: "While every effort was made to insure the accuracy of the information contained on this website, Pioneer Trucks and BOOMWare.com assume no responsibility for errors or omissions contained herein(v007)" We feel as though we went above and beyond what was necessary to make this customer happy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt was never brought to my attention that there was aftermarket solution availableThe last I knew Chris was still working on finding a solution to the problemI had always shown a preference for a Jeep part due to having done extensive research and finding a part that would be compatibleI did bring this part to Chris's attention and it was brushed offI do have the conversations between Chris and myself including the last message from him that stated "Hey yes I actually sent back the blue tooth system I had ordered for you after I got notice of a Revdex.com complaint see I was helping you out because it's not covered under warranty out web page clearly states we are not responsible for any misprints so if you want to be like that why would I help you as I had told you I was looking for one the worked with your car but I guess you couldn't wait sorry"Even if they do not want to take responsibility for their web advertising they should take responsibility to ensure that when a customer verbally asks about a feature that it is in the carOn top of the whole situation I have proof that after my initial complaint was filed with Chris the night of November 5th he went onto the web page and altered the ad from stating that the Jeep had Bluetooth to Bluetooth ready Regards, Amy Hally-beach
I spoke with our General Manager, Chris B***, about this complaintWhat was relayed to me was that while this vehicle did have a button for u-connect bluetooth capability, he was not aware that a seperate module needed to be installed for it to be bluetooth readyHe contacted a Jeep dealership to inquire about the module, and was told that, in fact, was the only year that needed the moduleA module was ordered for this customer, but did not satisfy her, because it was an after market part and did not come directly from the factoryAfter numerous text messages and conversations with this customer, it was determined that she was not going to be satisfied, so the module was returnedOur webite clearly states: "While every effort was made to insure the accuracy of the information contained on this website, Pioneer Trucks and BOOMWare.com assume no responsibility for errors or omissions contained herein(v007)" We feel as though we went above and beyond what was necessary to make this customer happy