Pipe Creations

The allegation and complaints by the client are entirely and unwarrantedThe project was originally estimated at $30,to do anentire rebuild in which the backsplash and tiling of the ceramic floor was includedHowever the client elected to only do the floor at $2600.00, which for a ale
carte price wasn't obtainableOur original contractor who estimated the work, decided not to do the work considering the client only wanted to get a small portion of work done and the proposal was based on entire rebuildpriceRather than disappointing the client, we decided to reassign another contractor and honor the price quoted which we would come back later to haunt us. Our contractor began the work as scheduled and two weeks later we received notification from the client that the works wasn'tsatisfactory, so per our company policy we immediately sent our quality assurance personal to inspect the work and true enough the client was correct the work wasn't performed properly at allDue to lack of leveling of flooring initially rather than to complete poor quality we decided at our own expense to completely rip up the entire floor and installed all new material despite that in the original estimate it didn't include repairing preexisting sub floorManagement decided to include that without a single up charge to theclient out of pocketHad this portion of the project been bid separately from the entire rebuild price, it would have cost the client $6,500.00, but we honored the price at $despite being notified of the cost of gutting and additional labor being cheaper to refund the client and walk awayAt the close of the project we had a loss of $2,800, and additionally the client refused to pay the remaining balance of $after all the tile work was redoneAt TNTS we encourage our clients to be open and honest during all renovations and remodels so that we have the opportunity to address and solve all issuesAt TNTS we address all issues onsite and do not abandon our clients when faced with a challenging situationIn this case, the client notified us of the concerns days after the job was completed when our office attempted to satisfy the remaining balanceThis is very disappointing that all our effortsto satisfy this client request at the cost of $and giving him a $job of including ceramic tiling and backsplash herringbone style with custom corners and edges for the cost of $that he'll beat us over $and post an outlandish review to get out of paying $200.00. At this time, in order to show good faith, we will waive the clients remaining balance on this accountWe wish nothing but the best to the clients