Pipeline II

Business Response / [redacted] (1000, 21, 2014/03/27) */ Hello my name is [redacted] I am the owner of Pipeline in WaipahuI am replying to the complaint of a fellow customerI remember this problem specifically when she bought her e-cig I told her it come with a warranty wouldshe payed by credit card an I double checked with her if she didn't want a recite because I have the square credit card machine cause its options are text recite or email recite or no recipe an she choosed no recite , because this elder lady came in twice to replace a e-cigI told her that she broke her vaporizer an that the problem that she had was created by herI replaced her product(warranty)so then in less than a week she was back in my store with the same exact problem, and was very disrespectful an didn't ask for a refund she demanded a refund while being rude with my finance who was helping her at the moment an I told her because she was so rude an was using so much profanity, if she would like for us to help she has to be respectful or get out of our family business.(by the way my month old son was in the place of business).I also told her sorry we don't do refunds or exchanges we only cover warrantyshe said "that's [redacted] bt your going to give me a refund watch this" then she steps out side in the front of my business an shouts for her husband repeatlythen he comes in to my store a respectful man, so I repeated the same lines, sorry sir we don't do refunds or exchanges an I pointed to the sign I only cover warrantyHe simply said "babe that's the rules we cant do nothing hes following the rules" she walked out without her product her husband went out right behind hercame back in less than minutes to get the product she left an I offered one last time sir would you like me to replace it with its warranty he said no thank you an walked out HERE IS WHAT REALLY HAPPEN BOTH SIDES IN ONE WE HAVE A SIGN WHICH IS PRETTY NOTICABLE THAT STATES NO REFUNDS OR EXCHANGES Consumer Response / [redacted] (3000, 24, 2014/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not pay with a credit cardI paid the item in cash $He did not offer a receipt, by right a receipt should been given upon after purchaseSign was not clearly visible and he did not tell me in advance that there was no refund or exchangesI did not break the itemIt was already defective upon first useI came in the next day to report the problem to the ownerThe owner pulled out two e cig from the box and one he tried to pull and twist the part I showed him that was not attached to my e cigThen he looked at the other one and then he realized it was not suppose to come off at allHe then gave me a new deviceThis device he gave me upon use had a burning smell and things were falling apart inside the deviceAnother defective ecig device he gave meHe has no knowledge about the product I purchaseI was not being rude, I was dissapointed that I had to come back to the store a twicePlus I did not get to mentioned about the charger because that too was in an unsafe stateThis charger had a burning smell and it looks like it was tampered with and you can actually see the wiresThe charger I did get to speak with his fiancé about it but no effort was made from the owner to satisfy a customer but he wanted to give me another box that was filthy dirty and I'm sure it would be another defective deviceAll I wanted was a refund backI am not an elderly person as he statedI did not come back to the store a week laterThis owner should be held accountable the for the lies he is creating to the complaints I made against himHe is making up his ownTherefore I will pursue this complaint through courtThank You

Business Response /* (1000, 21, 2014/03/27) */
Hello my name is [redacted] I am the owner of Pipeline 2 in Waipahu. I am replying to the complaint of a fellow customer. I remember this problem specifically when she bought her e-cig I told her it come with a warranty would. she...

payed by credit card an I double checked with her if she didn't want a recite because I have the square credit card machine cause its options are text recite or email recite or no recipe an she choosed no recite , because this elder lady came in twice to replace a e-cig. I told her that she broke her vaporizer an that the problem that she had was created by her. I replaced her product(warranty)so then in less than a week she was back in my store with the same exact problem, and was very disrespectful an didn't ask for a refund she demanded a refund while being rude with my finance who was helping her at the moment an I told her because she was so rude an was using so much profanity, if she would like for us to help she has to be respectful or get out of our family business.(by the way my 6 month old son was in the place of business).I also told her sorry we don't do refunds or exchanges we only cover warranty. she said "that's [redacted] bt your going to give me a refund watch this" then she steps out side in the front of my business an shouts for her husband repeatly. then he comes in to my store a respectful man, so I repeated the same lines, sorry sir we don't do refunds or exchanges an I pointed to the sign I only cover warranty. He simply said "babe that's the rules we cant do nothing hes following the rules" she walked out without her product her husband went out right behind her. came back in less than 3 minutes to get the product she left an I offered one last time sir would you like me to replace it with its warranty he said no thank you an walked out.
HERE IS WHAT REALLY HAPPEN BOTH SIDES IN ONE
WE HAVE A SIGN WHICH IS PRETTY NOTICABLE THAT STATES NO REFUNDS OR EXCHANGES
Consumer Response /* (3000, 24, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not pay with a credit card. I paid the item in cash $60.00. He did not offer a receipt, by right a receipt should been given upon after purchase. Sign was not clearly visible and he did not tell me in advance that there was no refund or exchanges. I did not break the item. It was already defective upon first use. I came in the next day to report the problem to the owner. The owner pulled out two e cig from the box and one he tried to pull and twist the part I showed him that was not attached to my e cig. Then he looked at the other one and then he realized it was not suppose to come off at all. He then gave me a new device. This device he gave me upon use had a burning smell and things were falling apart inside the device. Another defective ecig device he gave me. He has no knowledge about the product I purchase. I was not being rude, I was dissapointed that I had to come back to the store a twice. Plus I did not get to mentioned about the charger because that too was in an unsafe state. This charger had a burning smell and it looks like it was tampered with and you can actually see the wires. The charger I did get to speak with his fiancé about it but no effort was made from the owner to satisfy a customer but he wanted to give me another box that was filthy dirty and I'm sure it would be another defective device. All I wanted was a refund back. I am not an elderly person as he stated. I did not come back to the store a week later. This owner should be held accountable the for the lies he is creating to the complaints I made against him. He is making up his own. Therefore I will pursue this complaint through court. Thank You.