I want to start by saying I have tried every other avenue before writing this review Last month I shipped seven glass bowls from this locationI Did the 'pack and ship guarantee', and Four of them arrived shattered because of poor packagingLuckily, I had bought the insurance and called the store to start a claimThe employee that I spoke to told me that I needed to ship back the broken glass to be investigated for the claimI came out of pocket $*** to ship the broken glass which was promised to be refunded to me as part of the claim The manager Blake has been extremely helpful, and was able to get me the money back for the claim, except for the $*** to ship the broken glassThe owner is refusing to refund that money, because he is positive that his employee would have never told me to ship back the broken glass because that is not their policyAfter spending Countless hours on the phone with UPS, the owner is still refusing to refund the money, because I guess He thinks
I want to start by saying I have tried every other avenue before writing this review Last month I shipped seven glass bowls from this locationI Did the 'pack and ship guarantee', and Four of them arrived shattered because of poor packagingLuckily, I had bought the insurance and called the store to start a claimThe employee that I spoke to told me that I needed to ship back the broken glass to be investigated for the claimI came out of pocket $*** to ship the broken glass which was promised to be refunded to me as part of the claim The manager Blake has been extremely helpful, and was able to get me the money back for the claim, except for the $*** to ship the broken glassThe owner is refusing to refund that money, because he is positive that his employee would have never told me to ship back the broken glass because that is not their policyAfter spending Countless hours on the phone with UPS, the owner is still refusing to refund the money, because I guess He thinks