Piping Contractors of Kansas, Inc.

We would like to receive more information, so that we can locate this accountWe do not provide collection services for the property mentioned.MCC Group in unable to locate any accounts in the name of *** ***

Upon researching your claim, we contacted the towing company. Your car was towed because required permit was not seen on the dash board or hanging from the rear-view mirror. The towing company is required to take pictures of the vehicles they tow before moving them from the property to
ensure there is no damage incurred that they would be responsible for. Please see the pictures below. There is no visible parking permit in the vehicle. Per your Community Bylaws, all vehicles must have a visible parking permit or they risk being towed. As Managing Agent, we were carrying out our responsibility by enforcing the policies that were put in place by the Board of Directors. Please be aware that reducing your monthly assessment may make your account delinquent and late charges can occur

I just left a message for Mr*** apologizing for the lighting issues he had to deal withZalco will reimburse him the $he is requesting if he will email me an invoice so I can pay from thatI requested him to do so and left my phone number for him to call if he has any questions

Initial Business Response /* (1000, 5, 2017/12/11) */
I personally spoke with Mr*** when he called in with his original complaintThe reason I became involved is because our dispatcher of plus years, Missy, who also is a NATE Certified technician who ran service calls fixing and serving
equipment for over a year turned it over to myselfThe reason she turned it over is she was explaining to Mr*** he chose the more expensive thermostat he was offered and we do not, nor have we as long as I have been in the office, sold a programmable thermostat for $and he had a choice to go with the less expensive of the thermostats he was offeredMr*** did not like this and asked my dispatcher Missy "So if I came down there and put a gun in your face and told you to do ____, then you are telling me you have a choice? We didn't have heat so we didn't have a choice." The conversation, as would be expected, escalated from there and she felt threatened so I was brought inIn his complaint to you Mr*** mentioned we replaced a thermostat for him twice at a cost of $We do not sell thermostats for $The only thing I can think of is we DO have special thermostats we install with new equipment that come with a lifetime warranty that does not include trip fees or installationIt is possible we replaced one (or as he states) under warranty for around $This thermostat if purchased alone without a new furnace or air conditioner would have been $installed, programmed, and commissioned for his systemNobody in my office would have told him we sell them for $This thermostat was made by Honeywell and is no longer manufactured
While reviewing the customers history I see multiple service calls that were not charged/billed as well as a free media filter that I approvedWe are not a charity and do charge a fee for our services and products and receive written approval before doing soThe customer chose the more expensive option and if he was only worried about getting heat he could have gone with the lesser option or gone to the large box store and bought one over the counter to install himselfAs to the selection we had on our van for thermostats the technician did have the cheapest we sell ($installed) as well as othersIt is possible he did not have the one the customer was hoping for as it is now being discontinuedThere are hundreds of thermostats out there and they are constantly improving and discontinuing modelsDays of the Tround are gone
The customer also canceled on us twice which we did not bill for but keep in mind that does mess up our schedule and is a cost of doing business which we have to account for in our pricingWe did not bill or charge the customer for this
Unlike the scenario Mr*** gave my dispatcher we did not "put a gun to his face" and make him choose the thermostat he pickedHe is an adult that made a decision with adequate informationI can go to Martins and buy a steak or I can go to Logan's restaurant and buy a steakThat is the difference between having us install a thermostat and buying one off the InternetOne difference is almost anyone can cook a steak but not anyone can properly install and set up a thermostat not to mention the differences in liability insurance and the list goes on
Initial Consumer Rebuttal /* (3000, 7, 2017/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The whole point of my conversations was that they should have told me the item was discontinued, especially at the 2nd or 3rd callI could have then purchased the one I wanted for their installationThe multiple cancellations were because the house closing was cancelled twice, so we did NOT own the house until the day before their service call
I also noted since our last service to our house that their 'free' services have gone up from $to $per yearSo via this response, We will no longer require their services to our house nor the rental propertyIn addition, I request no more contacts from them !
By the way, the subject thermostat was NOT a TroundIt should be a ***

Initial Business Response /* (1000, 7, 2016/06/03) */
We have a 100% satisfaction guaranteeThe customer was offered a refund for what we were paid and a check has been sent to him despited the fact we were not given the chance to correct the alleged problem or even confirm the problem existed
We will not pay for another companies service without first being given the opportunity to confirm our error in personWe are not perfect but we will and do stand behind our work and our service technicians
The customer did inform us that the other company made more than one trip out to find and repair the alleged problem
We would like to wish the customer well with the company they have a relationship with and commend them for choosing another local companyWe will, however, not be paying for their services on his behalf and feel the refund that was mailed is sufficient to honor our guarantee
Initial Consumer Rebuttal /* (3000, 12, 2016/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The failure was totally their fault, they were rude on the telephone and kept saying their people would not have said what I told them, the owner said do not call here againObviously if a unit fails the first time I use it after they did an off-season service in the slow period of the year, they should be a little more sympathetic to my situationThey surely do not live up to their pitch on the radio special I responded to and I will tell everyone I know to call Four Winds Custom Heating and Air ConditioningIf they would have suggested on the first call that it could be their fault and they would correct it at no charge, and not suggesting I was looking at *** for a new unit, I would not have called a competitor
They need to cover *** for the service callOffering me *** shows a real lack of integrity
Final Business Response /* (4000, 21, 2016/06/30) */
I received a notification from the Revdex.com that the case was closed after my response with customer unhappy last I see listedJust prior to getting the notice Dale called in and let us know he did receive our check, he thought we were only sending *** and that he was only asking for *** (or whatever other company charged him) and he was not expecting the full refund we sentHe went on to say that he is satisfied and will tell people we went beyond to make him happy, that he was unhappy but felt we did make it right and would not say bad things about us
I want to make sure we do not get any bad marks with the Revdex.com due to this case and if need be can someone call and confirm with *** that we did make it rightWhat we did was nothing more than our standard policy anyhow, we simply had a communication break down and the customer acted very rapidly prior to getting the refund check
Thank you for your attention to this matter if it is neededHave a great weekend!
Here to serve,
*** L*** Jr

Please accept this on behalf of the *** *** *** *** *** ("***") and Zalco Realty Incorporated (“Zalco') in response to the above-referenced complaint initiated by *** ***Your November 7, notice of the complaint was sent to Zalco, who then forwarded it to us for response
Zalco provides some financial management services to ***, but is not the general managing agent and does not have information responsive to *** ***'s complaintAccordingly, we are providing this response on behalf of both *** and Zalco.*** ***'s first complaint is that he has been denied use of a parking pass*** *** is a shareholder at *** and, as such, has his own reserved parking spaceHe has never been denied access to that spaceIt appears that his complaint relates to use of the loading dock*** allows people to use the loading dock for very shortterm loading and unloading (i.e., no more than minutes), and a temporary pass is issued each time for that purpose*** *** has been given a loading dock pass on numerous occasions, but he has failed to abide by the rules of useFor example, he has routinely left his vehicle in the loading dock for longer than minutes, and has even left it there overnightFurther, *** learned that *** *** is believed to have physically altered Some loading dock passes for his own benefitBecause of the abuse and misuse of loading dock privileges, subsequent requests by *** *** for loading dock passes have been deniedThose denials are entirely justified, were the result of *** ***'s own conduct and do not, therefore, form the basis for a valid complaint.*** *** next complains that there has been excessive noise from the apartment above him, that *** has failed to take appropriate steps to address the alleged noise, and that *** has failed to provide contact information to the shareholder who controls that apartmentIn fact, *** has thoroughly investigated the allegations of excessive noise*** has inspected the upper apartment for the required carpet coverage, mechanical noises, and other possible sources of noise and has not found anything to corroborate the complaintsIndeed, at least some of *** ***'s complaints have come at times when the upstairs apartment has been emptyAccordingly, the noise complaints have not been substantiated, although *** has taken those complaints seriously and has made efforts to verify those complaintsWith respect to providing contact information, *** has provided the shareholder of the upper apartment with *** ***'s contact information on Several occasions and has requested that the shareholder contact *** *** to discuss the noise allegations, but *** has no authority to force the upper owner to follow throughFor purposes of *** ***'s complaint, however, his allegation that *** has failed to attempt to put the shareholders in contact with one another is not true.We also note that there have been several instances in which *** ***'s neighbors have lodged noise and other complaints against him, and the police have been contacted in connection with several of those instances*** personnel have Verified excessive noise coming from *** ***'s apartment on certain occasions, and efforts have been undertaken to get *** *** to refrain from disturbing his neighborsThus, it is intriguing that he is now asserting these allegations when there is a history of him being the one who has been disruptive.In short, *** and Zalco categorically reject *** ***'s complaintsHe has a reserved parking space and any denied use of the loading dock area has been justified based on his own misuse of the privilege, *** has been fully and properly responsive to any noise issues, and *** and Zalco have not in any other way acted improperly or mismanaged the affairs of *** *** *** *** ***.We will be happy to answer any further questions you haveOtherwise, we request that you close your file on this matter, as *** ***'s complaints are baseless.Sincerely, Patricia F* President, Board of Directors *** *** *** *** ***

Initial Business Response /* (1000, 5, 2017/02/15) */
As Mr*** stated we had a technician scheduled to go outAt that point he had not paid for the furnaceWe have a 100% Satisfaction Guarantee that only excludes price complaints after the factI asked if this applied and said we
could take the unit out that week if our technician was not able to make him happyHe chose not to do thatIt was cold outside and he did not want to do that eitherHe scheduled for the tech to come out and as he stated he then cancelledIt is always easy to go behind a competitor and come up with different "solutions" as he has had someone doPer our contract we, like 99% of other HVAC companies, tied into the existing duct workOur competitor, per Mr***, even stated we did a nice installation and the equipment is good equipmentPer ACCA Manual J (governing body for HVAC equipment sizing) a 135BTU furnace would be GROSSLY oversized and potentially unsafeThere fore we did not give him the option of replacing to the larger size to protect both him and ourselvesAll of our contracts are in writing and with over years experience there is no possible way Bruce would have suggested a unit nearly double what is neededWe more than honored our contract and we DID offer a refund if our tech was unable to make him happyMr*** chose to cancel that appointment and paid us
Mike
Initial Consumer Rebuttal /* (3000, 7, 2017/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue I have with that response is its pretty much a lieNot once was it offered to come out and remove the furnace, infact I asked them times to do just that and they just kept arguing with me about to the point I told them they had one more chance to come out and fix itLike I said I couldnt keep taking time off work for them to try and fix it the WRONG way, so I cancelled the appointment and paid themBruce did not suggest to me to get a 135k btu furnace he told me thats what I was paying and that I would have absolutely no issues with the heat outputIf he would of never suggested to me a 135k btu why even mention it in the first place? Unless to bait me with it, he even said to that your great lakes model was cheaper and half the power and then talked me out of that one cause he said a stage didnt sound like what I was looking forI was gonna let it go and have someone else figure it out on my dime but when I came home to find my pregnant wife shivering in my living room with a blanket on that was the breaking point
Final Business Response /* (4000, 10, 2017/02/22) */
We pulled a permit and the job was done correctly and to codeAn offer was made to honor our guarantee provided the complaint was not a price complaint after the factConsumer did not and appears unwilling to allow us to come out and make sure the system is working properly or allow us to make any changes IF neededThe water is currently nice as opposed to when we offered to remove it after sending a technician outThe customer told me, as well as our Comfort Advisor who went out and verified, the thermostat is reaching set pointIf the customer is cold they simply need to turn the thermostat upIt is not an issue of the equipment not functioningIt is not an issue of the installation be a poor installationIt is not an issue of the installation not meeting codeIt is an issue of buyer remorse in regards to priceAt this point it would be a used furnace we would be removing as opposed to when we offered to have a technician review his concerns and if we found an issue remove it and refund itThe customer chose not to do thatToo much time has passed and the equipment would not be able to be resold at full price as it has been used for an extended periodBoth *** and *** as well as *** here in my office were part of the conversation revolving around collecting payment/sending a technician/removing with full refund

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: Mike [redacted] Jr. President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glhvac.com
I did personally speak with Mrs. [redacted]. The tech that was sent to her home is not only fully NATE [redacted] he is also our...

Director of Training having been in the field for numerous years and having taught for several of them. We give a 2 year parts and labor warranty on all of our repairs. Mrs. [redacted] was quoted and agreed to the trip fee of both over the phone and upon the technicians arrival where she signed acknowledging the fee to get a full trained, insured, bonded, certified, technician in a full stocked van to her home. She was told over the phone and upon arrival we would not make any repairs without first receiving authorization. She declined the repairs, wrote us a check for the trip fee and we left. The repairs we suggested consisted of removing the blower motor from the wheel, replacing both the blower motor along with replacing the capacitor with a start assist battery. The capacitor was bad and when a capacitor operates outside of tolerance it does permanent and irreversible damage to the component it is working in conjunction with, in this case the blower motor. This causes the blower motor to draw high amps increasing the electric consumption and shortening the life of the motor. This is why we use start assist batteries instead as they are more reliable and we guarantee them as stated above. In a lot of cases a larger rated capacitor can be put on to "get by" and get the motor going again. In some cases even the same size capacitor will "work" for a while but we would not be willing to guarantee that because we are highly trained and would not knowingly want to do the customer a disservice by getting something going that is not completely up to snuff.
Now, I fully realize that nobody is perfect and we do offer a 100% guarantee on all our pats and labor including service and new equipment install. I know the training and caliber of person our technician is that went up there. I do not know Mrs. [redacted] nor do I show any records of service done to her 1995 furnace (aged off of serial #). It is more than reasonable to believe my service technician with all of his training and experience. Yet, I would still provide a full refund of her trip fee if we had a paid invoice giving the same address and equipment information. Having been in business since 1967 serving 10's of thousands of customers we have been ripped off before and we do not wish to be ripped off any more than Mrs. [redacted] does so we do request a simple check and balance showing we were in fact in error. It is not difficult to locate a bad part and that does not tell me she had the unit even repaired at all by anyone. Keep in mind assuming someone did repair it that doesn't mean the motor isn't also outside of manufacturers tolerances and on it's way out and they did not simply put on a larger capacitor. The other reason we require in situations like this for a copy of the repair bill so for that very reason. If it was worked on by someone after us and something goes bad we have on file information showing someone was there after us, what they did, and how it varied from what we recommended. It is just as equally to protect us as it is to make sure we are not being scammed. I am not saying she is trying to scam us, I don't know her from anyone else but I also do not know who did the repair and we are the experts not the homeowner. There are 144 licensed contractors last I checked in St. Joe County and I am sure a lot of them work in Niles. There are some good ones, but there are far more that are not anywhere near the caliber as my techs or the better techs in this industry.
We have a large number of customers and as the owner I still put my home and personal cell phone number on all of my business cards. I am not here to cheat people or I would not do that. It is unfortunate her a/c broke down. It is equally unfortunate she did not choose to have it properly repaired but I understand sometimes we have to do what we can just to get by. After speaking with Mrs. [redacted] I spoke with my tech and office manager. My tech was aware she did not have the money for the repair so he offered here financing and was also checking to see if he could help her out by giving her Discount Club pricing ($606) even though we did not install, nor have we ever serviced her equipment. His iPad app was not working so he called the office to run her financing at some point in there she decided not to do the repair which is ok and my tech left.
OFFER:
I will gladly refund the trip fee with a copy of the repair invoice showing date, equipment info., repair made, price paid, and address of repair just as I offered when we spoke on the phone.

Initial Business Response /* (1000, 5, 2017/05/31) */
Prior to getting the Revdex.com notice I spoke with Mr. [redacted] and I believe we have this resolved. Our Service Manager chose to step back into service out in the field as he was and still is SPECTACULAR with customer service and repairs but did not...

enjoy the office side of management. Mr. [redacted]'s repair and part got lost in translations. I do believe this has been resolved but if not I encourage Mr. [redacted] to contact me again and I will work on this further. We will have him up and running in no time!

Initial Business Response /* (1000, 8, 2015/07/30) */
This account was placed with us in Nov, 2009,after the complaintaint was evicted from the complex for non pay on 3-23-09.All info matches her persOn ( social security #, birth date,previous addresses.)
We do not agree with her complaint due to...

the information we have, but since she lives in Texas, a no debt stAte, we have removed this from her credit report, Control # [redacted].
Although we did this, we cannot remove the eviction acton from the court records. She must cntact the courts for that.
Initial Consumer Rebuttal /* (2000, 10, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2016/02/23) */
MCC Group reached out to the landlord who provided the original reference. The reference has been updated/changed as of 2-1-2016. The update was sent to our client and the applicant.
Initial Consumer Rebuttal /* (3000, 13, 2016/02/24)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
The information that was previously reported was false. I feel this company should have some kind of fact checking before they put information on a report that can determine if you will get housing. I was denied housing because of this report. MCC Group, Inc. changed most of the information on the report. The landlord who reported this false information did this because he does not like me. That was the only reason. The information on the report now is also false I want all of the information taken off and $100 for fees accrued because of the false reporting on the public document. This company is irresponsible in reporting false information.....

Initial Business Response /* (1000, 16, 2015/10/09) */
Apologies for the late response,
The deal in question was agreed upon and the deposit was given by the client to us after the agreement had obviously been reached. The gentleman also provided us with his personal credit info to enter as well....

These are not the actions of someone who did not have a deal completed.
Deposits are taken as a show a faith that the deal is closed and to offset the costs of sending drivers and gas to purchase it from another dealership as was the case here. The vehicle in question was not in our inventory and had to be brought here.
Initial Consumer Rebuttal /* (3000, 19, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indeed the deposit was taken as a show of faith that I was sincerely interested in purchasing the vehicle, but NOT that a deal had been reached. As I stated earlier, your representative was either unwilling or unable to state clearly what the final purchase price was, and when it was revealed to be $[redacted] additional dollars, I said 'no thank you'.
Final Business Response /* (4000, 23, 2015/10/22) */
Our stance remains unchanged.
Final Consumer Response /* (4200, 25, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unacceptable solution. [redacted]
[redacted]
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:As a unit owner in good standing the parking permits provided are substandard and an adhesive permit should be provided. The permit was found to be lodged in my dashboard which I had to remove at 1:06 am when the towing company contracted by the management company artanged to telease my vehicle after violating Maryland law is disclosing where my vehicle was and making it accessible for retrieval. I also believe that the parking permit became lidged while mivimg my vehicle. The management also did  company also did not have clear clear signage on the property indicating the location of the towing company another violation if Maryland law. Management company also was not able to provide contact information on tiwimg company once I reached out to them. Management company appears to be in collusion with Drive Towing in supporting predatory practice by contracted towing company by not providing a list of authorized vehicles and providing cheap permits that do not adhere to vehicle. Once I returned ti to the complex I saw at least four vehicles without permits parked on the site of which I have pictures that were not towed. How does a vehicle parked on site for about four months by a unit owner im good standing suddenly be subject to towing? I believe the car was targeted because they thought I could afford it whch is unethical if nothing else.
Regards,
[redacted]

In regards to the complaint,  November’s (2016) condo fee was deducted 11/1/16 since we received nothing in writing prior to stop it.  Our direct debit form (her signed form is attached) states that in order to stop the direct debit process, we require 30 days’ advance notice in...

writing.  I relayed to her that even though Zalco was aware she was trying to sell her unit (via simply ordering a resale package) it was still up to her to tell Zalco in writing to stop her direct debit process.  We never received the instruction in writing.  Sales do fall through.  By the time she settled 10/28/16 and her settlement company mailed all paperwork to Zalco, we had already transmitted the direct debit file to the bank for November’s processing. There was a discrepancy with who to make the check payable to.  [redacted] was the name given to us from the prior mgmt co in May 2016.  When I received the HUD-1, the seller was listed as [redacted].  I emailed her immediately to ask who that name was, thinking now that [redacted] was just a family member or Power of Attorney to the seller’s name on the HUD-1.  After I confirmed with the Maryland Dept of Assessments website on ownership of this unit ([redacted]), I told her legally we would have to make the check payable to [redacted], which we did. [redacted] demanded in early Dec that we cancel the check that was already mailed out and cut a new check and overnight it to her.  I told her there was no reason to do that since the check had already been sent out.  She threatened to come to Zalco with the police.  I told her again, no reason for that, just to please let me know when the check was received.  I did not hear back.  I learned today that the check cleared 12/14/16, same date she filed this complaint, meaning she received it a day or 2 prior. Zalco Realty, Inc. manages over 26,000 condominium units.  We have proper procedures and policies in place to be able to tend to all requests that we receive.  Our policy with respect to requiring 30 days advance written notice to stop auto debit is one that we have that otherwise we would not be able to follow up with a couple hundred condominium units that go to sale every month.

[redacted] reached out to Zalco at the end of January 2018 stating that he had been trying for over a year to reach our management team to discuss a roof problem. Our property manager, Mr. Michael C[redacted], who is assigned to [redacted] has no phone or email record of any attempt to contact our...

office over the past year. In addition, the Board of Directors at [redacted] has given Zalco and Michael C[redacted] high marks for their leadership and making improvements to the community which were long overdue under prior management companies. We recognize [redacted]’s concerns and to that end, when [redacted] called our office yesterday stating that his roof was leaking, our property manager was able to respond quickly and get a roofer to [redacted]’s home. Over the past 14 months, with an excellent track record and level of responsiveness to the owners, we would never ignore a request for help by any homeowner. [redacted]’s roof will be repaired or replaced once the full assessment is made of his home.Please let us know if there is anything else that we can do.Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  This is an absolute LIE!  There are several email records and recorded phone call conversations.  Also not included in the response are the other two outstanding issues.  I assert my original position to speak with the listed CEO and President of Zalco so that I may share my recorded phone call conversations.  Virginia is a one party consent state.  
Regards,
[redacted]

Please accept this on behalf of the [redacted] ("[redacted]) and Zalco Realty Incorporated (“Zalco') in further response to the above-referenced complaint initiated by Lee Wister. Zalco and [redacted] have previously provided their response to [redacted]'s initial complaint, and this will respond to the further assertions as set forth in your November 27, 2017 notice.As an initial matter, please be advised that [redacted] and Zalco categorically deny and reject [redacted]'s continued allegations and assertions. His claims are meritless and he is using the Revdex.com complaint procedure as a no-cost (to him) method to harass [redacted] and Zalco, despite the fact that neither [redacted] nor Zalco has done anything wrong. The complaints are utterly baseless and are being pursued purely to annoy [redacted] and Žalco.Turning to [redacted]'s specific complaints, we have already addressed his assertions regarding denial of parking at the loading dock. As previously stated, [redacted] has his own reserved parking space on the property. There is no parking issue. Loading dock parking is very limited and temporary, and he has abused his loading dock privileges multiple times in the past. Accordingly, some subsequent requests by hin for a loading dock pass have been denied within the discretion of the Owners' Association. Further, we absolutely reject his contention that anyone at [redacted] authorized him to alter or fill in any loading dock passes. That is not an acceptable practice and any altering of loading dock passes by [redacted] has been unauthorized and further demonstrates his abuse of loading dock privileges. Accordingly, there is no basis upon which he can assert a valid complaint relating to parking.[redacted] next complains, again, that there has been excessive noise from the apartment above him, which is Unit [redacted]. As We previously noted, each of his complaints has been investigated and has been uncorroborated, Indeed, [redacted] has initiated new complaints about noise coming from Unit [redacted], but that Unit is currently vacant. He has lodged several complaints of banging and other noise coming from that Unit, but his complaints have been Inade while the Unit is unoccupied. He has been told that the Unit is unoccupied, yet he continues to complain that there is excessive noise coining from that Unit. His complaints are spurious, and his continued filing of complaints relating to an empty Unit are a pure waste of time.[redacted] next raises some allegations regarding the condition of his Unit, contending that there are conditions that require repair or treatment. [redacted] has not been made aware of any current conditions in [redacted]'s Unit that require attention. [redacted] takes its maintenance obligations seriously and acts promptly to address any areas that are [redacted]'s responsibility. [redacted] is aware that there was a previous leak that impacted his Unit. It was not a sewage line as suggested in his complaint. Further, the Association took prompt action to perform repairs, including repairs to [redacted]'s walls and other impacted areas. [redacted] has not previously asserted that there are current items in need of repair, IoI has he advised us of any alleged adverse health issues. It is apparent that the photographs submitted with his complaint were from several months ago at the tine of the damage, but the areas depicted in the photographs have since been repaired. It is concerning that [redacted] has chosen to attach photographs of old damage in an effort to claim that [redacted] has not made repairs when, in fact, those areas have already been repaired. We reject his assertions that any issues have gone unresolved and that there is any condition in his Unit that is causing him any health issues. As with his other assertions, [redacted]'s allegations regarding the need for repairs to his Unit are not valid, and [redacted] and Zalco have not acted improperly in anyway.Finally, as we noted in our previous response, it is worth keeping in mind that there have been several instances in which [redacted]'s neighbors have lodged noise and other complaints against him, and the police have been contacted in connection with several of those instances. It is apparent that he has been the source of disruption and concern, and his current, baseless complaints appear to be an effort to divert attention from the issues he has created.We believe We have fully responded and that it is clear that [redacted] and Zalco have acted properly and that [redacted]'s file should be closed. He has a history of creating issues, and he should not be permitted to use the Revdex.com complaint process as a method to distract attention from his own conduct. We request that his complaint be closed as unfounded and that [redacted] and Zalco not be required to spend further time addressing these baseless allegations.Sincerely,Patricia F[redacted]President, Board of Directorscc: Zalco Realty Incorporated

Arlington, November 27, 2017
Good morning [redacted],
Please be advised that I have attached some pictures and evidences to continue the investigations of the problems. The problems shouldn’t be going on and on up to now, if the management and staff really deliver the services and does what they should do. As [redacted] claimed that the management and staffs already delivered the services, therefore the problems were still going on. Many instances that policies and procedures are violated by management and the staffs will result big problems for residents. I have been denied so many times for a parking pass from security (especially Adis: the name of the security when he works) to unload my groceries and other stuffs to my unit in the short period of time. The allegation pertained a violation was not true. As policies and procedures that have been distributed to me, before 5:00 PM, general manager or assistant manager or administrative staffs will distribute parking pass in their office, however after 5:00 PM, the security (gatehouse) will distribute. The window time for unloading or visitor parking is from half an hour to one hour (depends on the required job needs to be done) as mentioned to me. For many occasions when I went to management office, the assistant manager was busy and ran out of blank parking pass, told me to use the old approved parking pass and to change the date and times as needed, but I have never abused and misused the times as requested. Some other times, the staffs provided blank parking passes to fill out and I always filled out in front of the staff and got the approval. Security still booted my car while other cars parked without approved parking pass next to me didn’t get booted (see attached pictures). For almost entire week since the incident, I have seen the other cars parked without approved parking pass on the loading dock didn’t get booted for all day or all evenings. At one night, I had a problem with the car starter on the loading dock that I can’t move my car. I requested approval and permission from security (gatehouse) for this situation. Up to now, so many times my request for the parking passes to unload groceries and my stuffs has been denied especially by Adis. On Saturday (November 4, 2017) at 9:30 PM and I texted Pam (treasury) for clarification, indeed she told me on the text message that I should’ve gotten the parking pass from gatehouse/security for after work hours and the weekends as well (text message attached). The last one happened again on Sunday, November 26, 2017 at 5:14 PM, fortunately I have recorded our conversation with my cellphone. The Security (Adis) denied to give me a parking pass and told me to park at loading dock that he wouldn’t boot my car. Was this situation showing correct policy and procedure also professional manner by disrespecting the resident when the resident requested a parking pass politely and professionally?
As far as Unit [redacted] problem, the problem’s still going on. Again the claim from [redacted] was not based on the facts as I live in the building. If the inspection and investigation from management were really implemented, the problem should’ve solved by now as my friend (engineer) and Arlington County inspector told me when they came by my apartment as witnesses. The management told their staffs not to be a witness and can’t be a witness per [redacted] policy and procedure. Also my ex-roommate had to move out when the stomping floors, walls, and excessive noise were still going on. My other friends came several times to witness. Even some neighbors have witnessed. Unit [redacted] has never been emptied last two years, not even a single day according to neighbors and witnesses. This is what we called unprofessional manner from management and staffs when they don’t know but telling the untrue story about unit [redacted]. How does management assert the allegations when they can’t implement policy and procedure and solve the problem fairly and professionally? The problems of excessive noises came from other units when they had party and slammed the front doors. As for [redacted] and other staffs info, I have been encouraging people to throw the garbage inside garbage chute systems instead of leaving them on the floor when I saw them. I know the tenant, shareholder’s daughter of unit [redacted] who made big and loud party at one night in 2016 and have moved back in the unit now. Unit [redacted] had reported the problem with excessive noise from unit [redacted] in 2016. I had conversation with unit [redacted] regarding stomping floors and hammering walls from unit [redacted] a week ago. He agreed that he heard excessive noises from above on my unit. Not only the excessive noises from unit [redacted], but also unit [redacted] has busted the sewer pipe right next to my kitchen and bathroom pipe which caused severed and damaged leaking with nauseating smell and molds everywhere in my building unit. It’s an unhealthy unit as I reported to management. However the repair came two and three months later with the excuses that the management was busy. Thus I forced the management to repair them soon by inviting Arlington County inspector and my friend for witnessing. My car was booted when the inspector came. When the repair was done, the debris was all over the place and no door tag or notice when my unit was entered up to now. The contractor sat on my couch and left debris on the couch and also I found the chicken bones underneath my bathroom sink with so many ants and bugs around them. Since then, my allergy and breathing problems have gotten worst. The pictures of impacted area and communications through email were attached. I will check with my doctor again regarding nauseating and allergy problem because of these problems. The [redacted] staff promised to provide unit [redacted]’s shareholder info as the management told me per policy that shareholders should solve the problem between them. The shareholder of unit [redacted] info hasn’t been received by me up to now.
Please continue investigation and audit the management [redacted] also Zalco Realty based on on-going problems above, so the problems can be solved soon. As to avoid conflict of interest, the auditing purposes are to reassess the [redacted] management and Zalco Realty situation. Most of shareholders know, the management and staffs of [redacted] and Zalco Realty have so many rental properties in the [redacted] complex, Arlington, Virginia. The independent management instead of shareholders is needed to manage the complex in order to avoid the conflict of interest.
Thanks
Have a great day
Regards,
Lee W[redacted]

Good afternoon, Zalco Realty is a property management company.  Insurance for our communities is purchased by the community, not provided by Zalco.  When an owner refinances their loan they need to provide Evidence of Insurance that reflects their name on the bottom of the Certificate...

of Insurance.  If we receive a call with this request we forward the owner directly to the insurance agent that handles the policy for their community.  Zalco is unable to alter a Certificate of insurance, only the Insurance company that holds the insurance has that authority as they are responsible for the coverage.   In this case, the owner was given the contact information of the insurance agent so she could work directly with them.  Zalco had no involvement.     Please reply as confirmation you received this email.  Thank you.  Thank you, Suzy P[redacted]Zalco Realty, Inc.###-###-#### (direct)