Initial Business Response /* (1000, 5, 2015/07/10) */
Hello There,
We're not sure which website/page Ms*** is referring to and when was she asked to provide an ID
Please provide the URL and the case ID (should appear at the beginning of the email subject line)
Initial
Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.) http://10digits.us/n/***_***/***_GA/d69d9e4aca84b27b48a6e961ca3a8a58?%7B'name':%...⇄ />
Here are the links that my info is onThis is the site that requires ID for removal http://10digits.us/n/***_***/***_GA/XXXXXfaada0584a849ec90a1bc5f6bc4?%7B'name':%...⇄ />
http://10digits.us/n/***_H_***/***_GA/e608c4bbfcb6eXXXXXXXXXXXba08bd85?%7B'name'...⇄ />
Final Business Response /* (4000, 9, 2015/07/15) */
Dear Ms***,
The pages you refer to are all empty
We've looked into this and it seems that your removal request for these pages was already processed July 8th (Case ID: VMB-XXX-XXXXX)
Please let us know if there is anything else we can help you withyou may contact our support email directly - ***@10digits.us
Final Consumer Response /* (2000, 11, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/10/23) */
Hi There,
The address information was removed from the source and is now no longer available in pipl.com
Initial Business Response /* (1000, 5, 2016/01/20) */
Here is what we replied to the customer on January
-------------------------
Sorry, but we need to somehow verify the identity of the person removing the informationFiling a complaint won't really help here, we'll still need to
somehow identify you
If you feel uncomfortable about uploading an ID file - we will accept a utility bill or even a marriage license or a birth certificate or a Notarized Identification Verification Form, we're not trying to be difficult, we just need to verify that people are not requesting removal of another person's information
----------------------
For more see: ***
Initial Business Response /* (1000, 5, 2015/07/29) */
Hello There,
There seems to be a confusion here
Our directory page for *** ***:
https://pipl.com/n/***_***/
Does not include any *** *** in ***, ** so we're definitely not referring to our directory page but to
the search results
Our search results for *** *** in ***, ** shows something different than described here so we're not sure if she's looking at a website we found in the results
https://pipl.com/search/?q=***+***&l=***%2C+New+York&sloc=US%7C**%7C***&in=
In any case, Pipl search like google, find results from other sites, if there are any search result referring to Ms***, she can remove it from the source and it'll no longer appear on pipl.com search results
Initial Business Response /* (1000, 5, 2016/01/13) */
We assume this is in reference to:
http://10digits.us/p/XXX-XXX-XXXX
This information can be easily removed by the person in this record: *** *** - but we do not allow other people to remove information of another
person
For more, see: ***
The person filing the complaint seems to be a different person: *** A ***
Also, see closed tickets by this complainer:
https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/bvbhwcv
https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/bvbhwcv
https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/bvbhwcv
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These businesses are sneakyThey used my telephone number under someone elses nameThey are making a profit with my information and I DONT WANT them to use my informationIs that simple!
Final Business Response /* (4000, 9, 2016/01/15) */
SorryWe have nothing to reply to such baseless allegations
Please close this case
Initial Business Response /* (1000, 5, 2015/05/13) */
Dear Ms***,
We do not refuse to remove listings, we actually make it quite easySee: ***
We have an open case for your removal request and it seem that you were missing the ID portion of this formYou
are welcome to send us the missing information or upload it in the form and we'll get your information removed ASAP
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have acted to remove links from my profileThe problem is your site does not allow me to remove links without providing my photo IDThis is a big problemI DO NOT feel comfortable providing a PHOTO ID of myselfI never authorized your company to publish my personal information in the first placeI want all of my personal details removed from the site, permanently without my PHOTO ID and without further hassleI don't want them back up on the site everAnd DO NOT trade, sell, exchange, advertise or market my personal information on any website or to any other website
I need you to remove all of my personal information immediately from your website 10digits.us, pipl.com and any other websites you own, run or are affiliated with
Final Business Response /* (4000, 9, 2015/05/15) */
Dear Ms***,
Since you are very concerned with sending a copy of your ID we'll make an exception and remove the information
In the future, you can contact us directly and you'll get a faster service than doing it via the Revdex.com
Final Consumer Response /* (4200, 11, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please also remove my first name *** ***When anyone searching my first name, it also show my home address from all your sites
I would like my name, home address, phone and photo completely removed from the two *** & ***/)
***/
Initial Business Response /* (1000, 5, 2014/09/05) */
Hello Mr ***,
We're very sorry for the delay in completely removing this record, as we said in our previous reply - this is a technical issue, we really do want to remove this record
The database was refreshed this week and tens of
millions of new records were addedEvery time this happens we run all past removal requests to remove new records that match any removal request we received in the past
The first removal attempt was somehow corrupt and the record was not completely removed on all copies of the databaseWe're still investigating how it happened but we managed to completely remove the record in all copies at this point so you should no longer see it on 10digits.us
Sorry again for the trouble
Customer Support
***
Initial Business Response /* (1000, 5, 2015/05/25) */
The information removal request for *** *** was processed on 5/21, before this case was opened, we've made a special exception and removed the data despite the missing documentation
The customer was notified of the removal via
emailYou may close this case
Initial Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Both names are still listed on the website (pipl.com)...the names and addresses and other info are still listed on the pipl.com website when the names are searched on that website....The info has still not been removed even tho all info they requested has been provided to themThey have NOT removed the data
Final Business Response /* (4000, 13, 2015/06/08) */
The information that now appears on Pipl is coming from Spokeo.com - it seems that they did not completely remove the information on their side
We suggest that you wait a week or two as it sometimes takes them time to update their data feeds
Let us know if the information is still there in two weeks
Final Consumer Response /* (4200, 15, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***'s info is still being displayed on whitepages.com and Terri's info is still being displayed on spokeo.com
Pipl search index is based on an automated search system, Pipl does not and is not required to censor its results as per individual preferences
Like with any search engine, removing results is done by removing the page from the source
Initial Business Response /* (1000, 5, 2015/08/25) */
This seems to be a duplicate of another complaint that was closed.
https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/bvbhwcv
Initial Business Response /* (1000, 5, 2014/06/19) */
Dear [redacted],
As you've been told in our Ticket #PNZ-XXX-XXXXX
We have an easy and simple removal process at http://10digits.us/remove/.
All that's required is to provide any sort of documentation showing that you are indeed...
the person who's information is being removed.
Initial Consumer Rebuttal /* (3000, 8, 2014/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been to your website and used the link provided, however, as I have told you many times, I DO NOT feel comfortable providing a PHOTO ID. I never authorized you to publish my personal information in the first place. I need you to remove all of my personal information immediately from your website 10digits.us, pipl.com and any other websites you own, run or are affiliated with. I need you to provide another way to have my personal information removed permanently. And DO NOT trade, sell, exchange, advertise or market my personal information on any website or to any other website.
Final Business Response /* (4000, 10, 2014/06/23) */
Dear [redacted],
We are not insisting on Photo ID, you may upload any other document that will confirm your identity, library card, utility bill etc. We simply need to know that we're not removing someone else's listing.
Final Consumer Response /* (2000, 12, 2014/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't even know who you are. Why should I give anything to a stranger on the internet who posted my personal information on a website without permission?
If you were a financial institution like a bank, and I was asking you to give me my account info, I would be more than happy to provide an ID. That's normal. This is different. I'm not asking you to give me something. You simply posted my personal information on your website without permission and I want you to remove it. I didn't have to "give" you anything for my info to be posted, but I have to "give" you something to have it removed? Sounds like bribery.
Consumer Response /* (3000, 17, 2014/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't even know who you are. Why should I give anything to a stranger on the internet who posted my personal information on a website without permission?
If you were a financial institution like a bank, and I was asking you to give me my account info, I would be more than happy to provide an ID. That's normal. This is different. I'm not asking you to give me something. You simply posted my personal information on your website without permission and I want you to remove it. I didn't have to "give" you anything for my info to be posted, but I have to "give" you something to have it removed? Sounds like bribery.
Consumer Response /* (3000, 19, 2014/07/07) */
NOTICE TO [redacted] FROM [redacted] Revdex.com:
Per our telephone conversation today, [redacted] Holiday has submitted identity verification documentation directly to me today. As agreed, this will be sufficient in order to have any information listed with her name,telephone #, email....etc permanently deleted from your website. Please confirm that the deletion of her information has taken place. Consumer asked me to delete the copy of her Chase card, but I feel this information should be left in file but not to be shared with anyone for reference, if necessary. Thank you.
Business Response /* (4000, 21, 2014/07/08) */
After a call to [redacted] (XXX-XXX-XXXX) she'd verified the caller identity to be "[redacted]" and her information is now removed as per her request.
Consumer Response /* (-5, 26, 2014/07/09) */
As I have told you numerous times, Mr. "[redacted]" and Mr. "[redacted] I demand that you remove my info that you did not have permission to post from 10digits.us, Pipl.com, and any other website you are affiliated with. My info is gone from 10digits, but not Pipl. This means my name must not be shown anywhere on your website, in any shape, size or form. It must be removed immediately; even if that means you have to manually remove it. You shall not: post, trade, exchange, sell or rent any portion of my personal info name, address, phone number, etc. anywhere on your website nor to any other website on the internet. No portion of my name should be shown on Pipl.com. It is still there, and it must be removed immediately. Are we clear?
Business Response /* (4000, 29, 2014/07/11) */
Unlike 10digits, which is a phone directory website we own and operate, pipl.com is a search engine where we find information from other sites and link to it.
To be removed from pipl.com search results, the customer should remove her information from the source website(s). When the information will be removed from the source - it shuld no longer appear in pipl search results.
Initial Business Response /* (1000, 5, 2015/04/22) */
Dear Ms. [redacted],
Pipl is a search engine (like Google) where you can find links to information that is publicly available on the Internet. We do not own this information nor can we delete or modify it.
If you prefer that a certain...
link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.
As for peoplefinders.com, the outdated information is no longer available on our search results, as for the results from 10digits.us, the results will be removed automatically when the content is removed from the source - 10digits.us
As for removing your information from 10digits.us, if you cannot upload your drivers license you may upload or send by email to customer support a picture of your license or any other document confirming your identity and your information will be promptly removed.
Hope this helped.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already stated in my complaint that I had my personal information removed for over a year from all of the source sites (not just peoplefinders.com) in which pipl.com is displaying a link with that information but my personal information still remains available only on the pipl.com site.
As for 10digits.us, I should be able to opt out or have my personal information removed immediately on request, especially when my identity has been compromised, without having to show my license information or any other document. All the other websites which showed my personal information were cooperative in immediately removing my information after my request without requiring to see my license or any other document.
Final Business Response /* (4000, 9, 2015/04/29) */
As for peoplefinders:
Information that was available in the past might have not been updated. If you find any outdated information that was already removed from the source - just let us know.
As for 10digits:
Please contact [redacted]@10digits.com and provide some proof of identity (not necessarily a driver's license) to the customer service representative and your information will be removed
Final Consumer Response /* (4200, 11, 2015/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have let you know that the personal information currently shown on pipl.com is outdated information that was already removed from the source based on my previous response. Please remove the links.
As I stated in my complaint about 10digits.us, I have contacted [redacted]@10digits.com previously with no resolution. I have no other proof of identity to provide and there is no reason that I should not be able to have my personal information removed without it being required as I have on all other sites. This serves as my request to remove my information from 10digits.us
Instead of being cooperative and providing good customer service these responses feel more like a conscious effort to be difficult.
Dear [redacted] Pipl is a search engine (like Google) where you can find links to information that is publicly available on the Internet. We do not own this information nor can we delete or modify it.If you prefer that a certain link will not be shown on pipl.com you should act to...
remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.For more information please see: [redacted]/Sincerely,[redacted]Customer ServicePipl
Initial Business Response /* (1000, 8, 2016/01/27) */
Please see case # [redacted] for additional reference.
We're not sue how to reply to such baseless claims, this person is trying to remove a record of another person, claiming that he is not associated with a certain telephone...
number.
We explained that only the person himself can remove such information.
Initial Business Response /* (1000, 5, 2015/04/08) */
1. Pipl is a search engine (like Google) where you can find links to information that is publicly available on the Internet. We do not own this information nor can we delete or modify it.
If Ms. [redacted] prefer that a certain link will...
not be shown on pipl.com she should act to remove the page from the source website (she can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.
For more information please see: https://pipl.com/help/remove/
In this specific case, it seems that the full address information is coming from 10digits phone directory and the good news is that it's quite easy to remove. Ms. [redacted] should contact [redacted]@10digits.us or use the removal tool located at http://10digits.us/remove/
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have acted to remove links from my profile. The problem is your site does not allow me to remove links when searching by phone number. This is a problem. I am not asking you to remove a link from search results but information provided on your site directly. The issue is not links provided but your site allowing people to search, but an address you provide directly. I want this information removed by you, and to reiterate you do not allow me to remove this information since your site form only allows links with name and not telephone numbers.
Search term: XXX-XXX-XXXX
Info I want removed: Places: [redacted] Avenue [redacted]
Final Business Response /* (4000, 9, 2015/04/21) */
The address above was now completely removed from spokeo.com and is no longer found on Pipl.
[redacted]The information was removed as requested.It seems that there was more than one record for [redacted] in VA and the removal request was only submitted to one of them.We've now removed the other records as well.
Initial Business Response /* (1000, 5, 2014/04/29) */
Dear [redacted],
Pipl is a search engine (like Google or Bing) where you can find links to information that is publicly available on the Internet. We do not own this information nor can we delete or modify it.
If you prefer...
that a certain link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.
If there are any links to pages that you've already removed from the source and are still showing in our results page - please contact us on [redacted]@pipl.com and specify the search page and links you refer to and we'll be happy to help.
Thanks,
Customer Support
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above business model they claim is very irresponsible. It has utter disregard for a person's identity and security. It Pipl consolidates and maintains information on a website owned by them, they must also be responsible for removing the information. They cannot carelessly throw sensitive information on the website and claim utter helplessness in terms of managing it.
Pipl should invest money into their site instead of being so lazy and irresponsible. They should take ownership for the betterment of community instead of shrugging a serious problem off.
Final Business Response /* (4000, 9, 2014/05/01) */
We have nothing significant to add.
The customer is asking us to be responsible for all the pages displayed on our search results, this is simply not a realistic expectation, it will be like asking Google to be responsible for all the pages on the internet.
If the customer is really interested in removing this information he can simply remove it from the source. We clearly mark the source of the information to make it easy to remove.
Final Consumer Response /* (4200, 11, 2014/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already indicated that the information from the source has been removed and Pipl is still displaying my information.
Google is a generic search engine. They will also remove the results if a page is expired. Pipl is a selectively consolidating people's names and ages. And displaying it on their website without regards to people's privacy. If you have a dog that bites the neighbor, or digs into people's trash cans to expose their secrets, you cannot claim "no responsibility" for your dog. Please close the company if you cannot guarantee the quality of your product.
Initial Business Response /* (1000, 8, 2015/08/21) */
The information of Ms. [redacted] was removed shortly after it was requested in the opt-out form.
http://[redacted]
We have no idea why Ms. [redacted] claims we're re-posting...
the information.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They removed it after my 2nd complaint with the Revdex.com. They also obtain my correct info and publish it after I requested to be removed. Now, they finally removed it.
Initial Business Response /* (1000, 5, 2015/08/07) */
Dear [redacted],
Based on the record in our support ticket #QAN-XXX-XXXXX we understand that you are looking to remove the information on http://[redacted], We...
did not receive the copy of your drivers licence by email.
Please use this form:
http://10digits.us/remove or send the copy to [redacted]@10digits.us, make sure that the file is not too large (no more than 5MB)
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
To Revdex.com-I sent a copy of our drivers license to Mr. [redacted] CEO of Pipl -if Pipl can provide me with a fax # I will send copies of our drivers licenses again. THX
Final Consumer Response /* (3000, 11, 2015/08/20) */
To-Revdex.com After six requests pipl.com has taken my information off their web site but NOT my wife*s information ([redacted] THX [redacted] ([redacted])
Final Business Response /* (4000, 13, 2015/08/21) */
We've received a the fax with the copy of the ID on Aug 19 and the information for both Mr. [redacted] and his wife was removed that same day.
Please see: http://10digits.us/n/[redacted]_B_[redacted]_**/XXXXXXb6fXXXXXb4baa804c7e343bfff...⇄ />
http://10digits.us/n/[redacted]_F_[redacted]_**/XXXXXXXXaccXXXXXc82bXXXXXXa7baf8...⇄ />
http://10digits.us/n/[redacted]_F_[redacted]_**/XXXXXc969c4721bXXXXXXXcfe35bff66...⇄ />
If Mr. [redacted] refers to results coming from other sites that aear on our search engine https://pipl.com/search/?q=[redacted]&l=&sloc=&in=6 these cannot be removed by us, they should be removed from the source. We can only remove information from 10digits.us which is a phone directory website we own, the other pages are on other websites we do not control.
Initial Business Response /* (1000, 5, 2015/07/10) */
Hello There,
We're not sure which website/page Ms*** is referring to and when was she asked to provide an ID
Please provide the URL and the case ID (should appear at the beginning of the email subject line)
Initial
Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
http://10digits.us/n/***_***/***_GA/d69d9e4aca84b27b48a6e961ca3a8a58?%7B'name':%...⇄ /> Here are the links that my info is onThis is the site that requires ID for removal
http://10digits.us/n/***_***/***_GA/XXXXXfaada0584a849ec90a1bc5f6bc4?%7B'name':%...⇄ /> http://10digits.us/n/***_H_***/***_GA/e608c4bbfcb6eXXXXXXXXXXXba08bd85?%7B'name'...⇄ /> Final Business Response /* (4000, 9, 2015/07/15) */
Dear Ms***,
The pages you refer to are all empty
We've looked into this and it seems that your removal request for these pages was already processed July 8th (Case ID: VMB-XXX-XXXXX)
Please let us know if there is anything else we can help you withyou may contact our support email directly - ***@10digits.us
Final Consumer Response /* (2000, 11, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/10/23) */
Hi There,
The address information was removed from the source and is now no longer available in pipl.com
Initial Business Response /* (1000, 5, 2016/01/20) */
Here is what we replied to the customer on January
-------------------------
Sorry, but we need to somehow verify the identity of the person removing the informationFiling a complaint won't really help here, we'll still need to
somehow identify you
If you feel uncomfortable about uploading an ID file - we will accept a utility bill or even a marriage license or a birth certificate or a Notarized Identification Verification Form, we're not trying to be difficult, we just need to verify that people are not requesting removal of another person's information
----------------------
For more see: ***
Initial Business Response /* (1000, 5, 2015/07/29) */
Hello There,
There seems to be a confusion here
Our directory page for *** ***:
https://pipl.com/n/***_***/
Does not include any *** *** in ***, ** so we're definitely not referring to our directory page but to
the search results
Our search results for *** *** in ***, ** shows something different than described here so we're not sure if she's looking at a website we found in the results
https://pipl.com/search/?q=***+***&l=***%2C+New+York&sloc=US%7C**%7C***&in=
In any case, Pipl search like google, find results from other sites, if there are any search result referring to Ms***, she can remove it from the source and it'll no longer appear on pipl.com search results
Initial Business Response /* (1000, 5, 2016/01/13) */
We assume this is in reference to:
http://10digits.us/p/XXX-XXX-XXXX
This information can be easily removed by the person in this record: *** *** - but we do not allow other people to remove information of another
person
For more, see: ***
The person filing the complaint seems to be a different person: *** A ***
Also, see closed tickets by this complainer:
https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/bvbhwcv
https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/bvbhwcv
https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/bvbhwcv
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These businesses are sneakyThey used my telephone number under someone elses nameThey are making a profit with my information and I DONT WANT them to use my informationIs that simple!
Final Business Response /* (4000, 9, 2016/01/15) */
SorryWe have nothing to reply to such baseless allegations
Please close this case
Initial Business Response /* (1000, 5, 2015/05/13) */
Dear Ms***,
We do not refuse to remove listings, we actually make it quite easySee: ***
We have an open case for your removal request and it seem that you were missing the ID portion of this formYou
are welcome to send us the missing information or upload it in the form and we'll get your information removed ASAP
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have acted to remove links from my profileThe problem is your site does not allow me to remove links without providing my photo IDThis is a big problemI DO NOT feel comfortable providing a PHOTO ID of myselfI never authorized your company to publish my personal information in the first placeI want all of my personal details removed from the site, permanently without my PHOTO ID and without further hassleI don't want them back up on the site everAnd DO NOT trade, sell, exchange, advertise or market my personal information on any website or to any other website
I need you to remove all of my personal information immediately from your website 10digits.us, pipl.com and any other websites you own, run or are affiliated with
Final Business Response /* (4000, 9, 2015/05/15) */
Dear Ms***,
Since you are very concerned with sending a copy of your ID we'll make an exception and remove the information
In the future, you can contact us directly and you'll get a faster service than doing it via the Revdex.com
Final Consumer Response /* (4200, 11, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please also remove my first name *** ***When anyone searching my first name, it also show my home address from all your sites
I would like my name, home address, phone and photo completely removed from the two *** & ***/)
***/
Initial Business Response /* (1000, 5, 2014/09/05) */
Hello Mr ***,
We're very sorry for the delay in completely removing this record, as we said in our previous reply - this is a technical issue, we really do want to remove this record
The database was refreshed this week and tens of
millions of new records were addedEvery time this happens we run all past removal requests to remove new records that match any removal request we received in the past
The first removal attempt was somehow corrupt and the record was not completely removed on all copies of the databaseWe're still investigating how it happened but we managed to completely remove the record in all copies at this point so you should no longer see it on 10digits.us
Sorry again for the trouble
Customer Support
***
Initial Business Response /* (1000, 5, 2015/05/25) */
The information removal request for *** *** was processed on 5/21, before this case was opened, we've made a special exception and removed the data despite the missing documentation
The customer was notified of the removal via
emailYou may close this case
Initial Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Both names are still listed on the website (pipl.com)...the names and addresses and other info are still listed on the pipl.com website when the names are searched on that website....The info has still not been removed even tho all info they requested has been provided to themThey have NOT removed the data
Final Business Response /* (4000, 13, 2015/06/08) */
The information that now appears on Pipl is coming from Spokeo.com - it seems that they did not completely remove the information on their side
We suggest that you wait a week or two as it sometimes takes them time to update their data feeds
Let us know if the information is still there in two weeks
Final Consumer Response /* (4200, 15, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***'s info is still being displayed on whitepages.com and Terri's info is still being displayed on spokeo.com
Pipl search index is based on an automated search system, Pipl does not and is not required to censor its results as per individual preferences
Like with any search engine, removing results is done by removing the page from the source
Initial Business Response /* (1000, 5, 2015/08/25) */
This seems to be a duplicate of another complaint that was closed.
https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/bvbhwcv
Initial Business Response /* (1000, 5, 2014/06/19) */
Dear [redacted],
As you've been told in our Ticket #PNZ-XXX-XXXXX
We have an easy and simple removal process at http://10digits.us/remove/.
All that's required is to provide any sort of documentation showing that you are indeed...
the person who's information is being removed.
Initial Consumer Rebuttal /* (3000, 8, 2014/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been to your website and used the link provided, however, as I have told you many times, I DO NOT feel comfortable providing a PHOTO ID. I never authorized you to publish my personal information in the first place. I need you to remove all of my personal information immediately from your website 10digits.us, pipl.com and any other websites you own, run or are affiliated with. I need you to provide another way to have my personal information removed permanently. And DO NOT trade, sell, exchange, advertise or market my personal information on any website or to any other website.
Final Business Response /* (4000, 10, 2014/06/23) */
Dear [redacted],
We are not insisting on Photo ID, you may upload any other document that will confirm your identity, library card, utility bill etc. We simply need to know that we're not removing someone else's listing.
Final Consumer Response /* (2000, 12, 2014/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't even know who you are. Why should I give anything to a stranger on the internet who posted my personal information on a website without permission?
If you were a financial institution like a bank, and I was asking you to give me my account info, I would be more than happy to provide an ID. That's normal. This is different. I'm not asking you to give me something. You simply posted my personal information on your website without permission and I want you to remove it. I didn't have to "give" you anything for my info to be posted, but I have to "give" you something to have it removed? Sounds like bribery.
Consumer Response /* (3000, 17, 2014/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't even know who you are. Why should I give anything to a stranger on the internet who posted my personal information on a website without permission?
If you were a financial institution like a bank, and I was asking you to give me my account info, I would be more than happy to provide an ID. That's normal. This is different. I'm not asking you to give me something. You simply posted my personal information on your website without permission and I want you to remove it. I didn't have to "give" you anything for my info to be posted, but I have to "give" you something to have it removed? Sounds like bribery.
Consumer Response /* (3000, 19, 2014/07/07) */
NOTICE TO [redacted] FROM [redacted] Revdex.com:
Per our telephone conversation today, [redacted] Holiday has submitted identity verification documentation directly to me today. As agreed, this will be sufficient in order to have any information listed with her name,telephone #, email....etc permanently deleted from your website. Please confirm that the deletion of her information has taken place. Consumer asked me to delete the copy of her Chase card, but I feel this information should be left in file but not to be shared with anyone for reference, if necessary. Thank you.
Business Response /* (4000, 21, 2014/07/08) */
After a call to [redacted] (XXX-XXX-XXXX) she'd verified the caller identity to be "[redacted]" and her information is now removed as per her request.
Consumer Response /* (-5, 26, 2014/07/09) */
As I have told you numerous times, Mr. "[redacted]" and Mr. "[redacted] I demand that you remove my info that you did not have permission to post from 10digits.us, Pipl.com, and any other website you are affiliated with. My info is gone from 10digits, but not Pipl. This means my name must not be shown anywhere on your website, in any shape, size or form. It must be removed immediately; even if that means you have to manually remove it. You shall not: post, trade, exchange, sell or rent any portion of my personal info name, address, phone number, etc. anywhere on your website nor to any other website on the internet. No portion of my name should be shown on Pipl.com. It is still there, and it must be removed immediately. Are we clear?
Business Response /* (4000, 29, 2014/07/11) */
Unlike 10digits, which is a phone directory website we own and operate, pipl.com is a search engine where we find information from other sites and link to it.
To be removed from pipl.com search results, the customer should remove her information from the source website(s). When the information will be removed from the source - it shuld no longer appear in pipl search results.
Initial Business Response /* (1000, 5, 2015/04/22) */
Dear Ms. [redacted],
Pipl is a search engine (like Google) where you can find links to information that is publicly available on the Internet. We do not own this information nor can we delete or modify it.
If you prefer that a certain...
link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.
As for peoplefinders.com, the outdated information is no longer available on our search results, as for the results from 10digits.us, the results will be removed automatically when the content is removed from the source - 10digits.us
As for removing your information from 10digits.us, if you cannot upload your drivers license you may upload or send by email to customer support a picture of your license or any other document confirming your identity and your information will be promptly removed.
Hope this helped.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already stated in my complaint that I had my personal information removed for over a year from all of the source sites (not just peoplefinders.com) in which pipl.com is displaying a link with that information but my personal information still remains available only on the pipl.com site.
As for 10digits.us, I should be able to opt out or have my personal information removed immediately on request, especially when my identity has been compromised, without having to show my license information or any other document. All the other websites which showed my personal information were cooperative in immediately removing my information after my request without requiring to see my license or any other document.
Final Business Response /* (4000, 9, 2015/04/29) */
As for peoplefinders:
Information that was available in the past might have not been updated. If you find any outdated information that was already removed from the source - just let us know.
As for 10digits:
Please contact [redacted]@10digits.com and provide some proof of identity (not necessarily a driver's license) to the customer service representative and your information will be removed
Final Consumer Response /* (4200, 11, 2015/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have let you know that the personal information currently shown on pipl.com is outdated information that was already removed from the source based on my previous response. Please remove the links.
As I stated in my complaint about 10digits.us, I have contacted [redacted]@10digits.com previously with no resolution. I have no other proof of identity to provide and there is no reason that I should not be able to have my personal information removed without it being required as I have on all other sites. This serves as my request to remove my information from 10digits.us
Instead of being cooperative and providing good customer service these responses feel more like a conscious effort to be difficult.
Dear [redacted] Pipl is a search engine (like Google) where you can find links to information that is publicly available on the Internet. We do not own this information nor can we delete or modify it.If you prefer that a certain link will not be shown on pipl.com you should act to...
remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.For more information please see: [redacted]/Sincerely,[redacted]Customer ServicePipl
Initial Business Response /* (1000, 8, 2016/01/27) */
Please see case # [redacted] for additional reference.
We're not sue how to reply to such baseless claims, this person is trying to remove a record of another person, claiming that he is not associated with a certain telephone...
number.
We explained that only the person himself can remove such information.
Initial Business Response /* (1000, 5, 2015/04/08) */
1. Pipl is a search engine (like Google) where you can find links to information that is publicly available on the Internet. We do not own this information nor can we delete or modify it.
If Ms. [redacted] prefer that a certain link will...
not be shown on pipl.com she should act to remove the page from the source website (she can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.
For more information please see: https://pipl.com/help/remove/
In this specific case, it seems that the full address information is coming from 10digits phone directory and the good news is that it's quite easy to remove. Ms. [redacted] should contact [redacted]@10digits.us or use the removal tool located at http://10digits.us/remove/
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have acted to remove links from my profile. The problem is your site does not allow me to remove links when searching by phone number. This is a problem. I am not asking you to remove a link from search results but information provided on your site directly. The issue is not links provided but your site allowing people to search, but an address you provide directly. I want this information removed by you, and to reiterate you do not allow me to remove this information since your site form only allows links with name and not telephone numbers.
Search term: XXX-XXX-XXXX
Info I want removed: Places: [redacted] Avenue [redacted]
Final Business Response /* (4000, 9, 2015/04/21) */
The address above was now completely removed from spokeo.com and is no longer found on Pipl.
[redacted]The information was removed as requested.It seems that there was more than one record for [redacted] in VA and the removal request was only submitted to one of them.We've now removed the other records as well.
Initial Business Response /* (1000, 5, 2014/04/29) */
Dear [redacted],
Pipl is a search engine (like Google or Bing) where you can find links to information that is publicly available on the Internet. We do not own this information nor can we delete or modify it.
If you prefer...
that a certain link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.
If there are any links to pages that you've already removed from the source and are still showing in our results page - please contact us on [redacted]@pipl.com and specify the search page and links you refer to and we'll be happy to help.
Thanks,
Customer Support
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above business model they claim is very irresponsible. It has utter disregard for a person's identity and security. It Pipl consolidates and maintains information on a website owned by them, they must also be responsible for removing the information. They cannot carelessly throw sensitive information on the website and claim utter helplessness in terms of managing it.
Pipl should invest money into their site instead of being so lazy and irresponsible. They should take ownership for the betterment of community instead of shrugging a serious problem off.
Final Business Response /* (4000, 9, 2014/05/01) */
We have nothing significant to add.
The customer is asking us to be responsible for all the pages displayed on our search results, this is simply not a realistic expectation, it will be like asking Google to be responsible for all the pages on the internet.
If the customer is really interested in removing this information he can simply remove it from the source. We clearly mark the source of the information to make it easy to remove.
Final Consumer Response /* (4200, 11, 2014/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already indicated that the information from the source has been removed and Pipl is still displaying my information.
Google is a generic search engine. They will also remove the results if a page is expired. Pipl is a selectively consolidating people's names and ages. And displaying it on their website without regards to people's privacy. If you have a dog that bites the neighbor, or digs into people's trash cans to expose their secrets, you cannot claim "no responsibility" for your dog. Please close the company if you cannot guarantee the quality of your product.
Initial Business Response /* (1000, 8, 2015/08/21) */
The information of Ms. [redacted] was removed shortly after it was requested in the opt-out form.
http://[redacted]
We have no idea why Ms. [redacted] claims we're re-posting...
the information.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They removed it after my 2nd complaint with the Revdex.com. They also obtain my correct info and publish it after I requested to be removed. Now, they finally removed it.
Initial Business Response /* (1000, 5, 2015/08/07) */
Dear [redacted],
Based on the record in our support ticket #QAN-XXX-XXXXX we understand that you are looking to remove the information on http://[redacted], We...
did not receive the copy of your drivers licence by email.
Please use this form:
http://10digits.us/remove or send the copy to [redacted]@10digits.us, make sure that the file is not too large (no more than 5MB)
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
To Revdex.com-I sent a copy of our drivers license to Mr. [redacted] CEO of Pipl -if Pipl can provide me with a fax # I will send copies of our drivers licenses again. THX
Final Consumer Response /* (3000, 11, 2015/08/20) */
To-Revdex.com After six requests pipl.com has taken my information off their web site but NOT my wife*s information ([redacted] THX [redacted] ([redacted])
Final Business Response /* (4000, 13, 2015/08/21) */
We've received a the fax with the copy of the ID on Aug 19 and the information for both Mr. [redacted] and his wife was removed that same day.
Please see:
http://10digits.us/n/[redacted]_B_[redacted]_**/XXXXXXb6fXXXXXb4baa804c7e343bfff...⇄ /> http://10digits.us/n/[redacted]_F_[redacted]_**/XXXXXXXXaccXXXXXc82bXXXXXXa7baf8...⇄ /> http://10digits.us/n/[redacted]_F_[redacted]_**/XXXXXc969c4721bXXXXXXXcfe35bff66...⇄ /> If Mr. [redacted] refers to results coming from other sites that aear on our search engine https://pipl.com/search/?q=[redacted]&l=&sloc=&in=6 these cannot be removed by us, they should be removed from the source. We can only remove information from 10digits.us which is a phone directory website we own, the other pages are on other websites we do not control.