Initial Business Response / [redacted] (1000, 5, 2014/06/19) */ Dear [redacted] , As you've been told in our Ticket #PNZ-XXX-XXXXX We have an easy and simple removal process at http://10digits.us/remove/ All that's required is to provide any sort of documentation showing that you are indeed the person who's information is being removed Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been to your website and used the link provided, however, as I have told you many times, I DO NOT feel comfortable providing a PHOTO IDI never authorized you to publish my personal information in the first placeI need you to remove all of my personal information immediately from your website 10digits.us, pipl.com and any other websites you own, run or are affiliated withI need you to provide another way to have my personal information removed permanentlyAnd DO NOT trade, sell, exchange, advertise or market my personal information on any website or to any other website Final Business Response / [redacted] (4000, 10, 2014/06/23) */ Dear [redacted] , We are not insisting on Photo ID, you may upload any other document that will confirm your identity, library card, utility bill etcWe simply need to know that we're not removing someone else's listing Final Consumer Response / [redacted] (2000, 12, 2014/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't even know who you areWhy should I give anything to a stranger on the internet who posted my personal information on a website without permission? If you were a financial institution like a bank, and I was asking you to give me my account info, I would be more than happy to provide an IDThat's normalThis is differentI'm not asking you to give me somethingYou simply posted my personal information on your website without permission and I want you to remove itI didn't have to "give" you anything for my info to be posted, but I have to "give" you something to have it removed? Sounds like bribery Consumer Response / [redacted] (3000, 17, 2014/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't even know who you areWhy should I give anything to a stranger on the internet who posted my personal information on a website without permission? If you were a financial institution like a bank, and I was asking you to give me my account info, I would be more than happy to provide an IDThat's normalThis is differentI'm not asking you to give me somethingYou simply posted my personal information on your website without permission and I want you to remove itI didn't have to "give" you anything for my info to be posted, but I have to "give" you something to have it removed? Sounds like bribery Consumer Response / [redacted] (3000, 19, 2014/07/07) */ NOTICE TO [redacted] FROM [redacted] Revdex.com: Per our telephone conversation today, [redacted] Holiday has submitted identity verification documentation directly to me todayAs agreed, this will be sufficient in order to have any information listed with her name,telephone #, email....etc permanently deleted from your websitePlease confirm that the deletion of her information has taken placeConsumer asked me to delete the copy of her Chase card, but I feel this information should be left in file but not to be shared with anyone for reference, if necessaryThank you Business Response / [redacted] (4000, 21, 2014/07/08) */ After a call to [redacted] (XXX-XXX-XXXX) she'd verified the caller identity to be " [redacted] " and her information is now removed as per her request Consumer Response / [redacted] (-5, 26, 2014/07/09) */ As I have told you numerous times, Mr" [redacted] ***" and Mr" [redacted] I demand that you remove my info that you did not have permission to post from 10digits.us, Pipl.com, and any other website you are affiliated withMy info is gone from 10digits, but not PiplThis means my name must not be shown anywhere on your website, in any shape, size or formIt must be removed immediately; even if that means you have to manually remove itYou shall not: post, trade, exchange, sell or rent any portion of my personal info name, address, phone number, etcanywhere on your website nor to any other website on the internetNo portion of my name should be shown on Pipl.comIt is still there, and it must be removed immediatelyAre we clear? Business Response / [redacted] (4000, 29, 2014/07/11) */ Unlike 10digits, which is a phone directory website we own and operate, pipl.com is a search engine where we find information from other sites and link to it To be removed from pipl.com search results, the customer should remove her information from the source website(s)When the information will be removed from the source - it shuld no longer appear in pipl search results
Initial Business Response / [redacted] (1000, 5, 2014/04/29) */ Dear [redacted] , Pipl is a search engine (like Google or Bing) where you can find links to information that is publicly available on the InternetWe do not own this information nor can we delete or modify it If you prefer that a certain link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page If there are any links to pages that you've already removed from the source and are still showing in our results page - please contact us on ***@pipl.com and specify the search page and links you refer to and we'll be happy to help Thanks, Customer Support [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The above business model they claim is very irresponsibleIt has utter disregard for a person's identity and securityIt Pipl consolidates and maintains information on a website owned by them, they must also be responsible for removing the informationThey cannot carelessly throw sensitive information on the website and claim utter helplessness in terms of managing it Pipl should invest money into their site instead of being so lazy and irresponsibleThey should take ownership for the betterment of community instead of shrugging a serious problem off Final Business Response / [redacted] (4000, 9, 2014/05/01) */ We have nothing significant to add The customer is asking us to be responsible for all the pages displayed on our search results, this is simply not a realistic expectation, it will be like asking Google to be responsible for all the pages on the internet If the customer is really interested in removing this information he can simply remove it from the sourceWe clearly mark the source of the information to make it easy to remove Final Consumer Response / [redacted] (4200, 11, 2014/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already indicated that the information from the source has been removed and Pipl is still displaying my information Google is a generic search engineThey will also remove the results if a page is expiredPipl is a selectively consolidating people's names and agesAnd displaying it on their website without regards to people's privacyIf you have a dog that bites the neighbor, or digs into people's trash cans to expose their secrets, you cannot claim "no responsibility" for your dogPlease close the company if you cannot guarantee the quality of your product
Dear [redacted] Pipl is a search engine (like Google) where you can find links to information that is publicly available on the InternetWe do not own this information nor can we delete or modify it.If you prefer that a certain link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.For more information please see: [redacted] /Sincerely, [redacted] ***Customer ServicePipl
[redacted] The information was removed as requested.It seems that there was more than one record for [redacted] in VA and the removal request was only submitted to one of them.We've now removed the other records as well
Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Dear Ms***, Pipl is a search engine (like Google) where you can find links to information that is publicly available on the InternetWe do not own this information nor can we delete or modify it If you prefer that a certain link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page As for peoplefinders.com, the outdated information is no longer available on our search results, as for the results from 10digits.us, the results will be removed automatically when the content is removed from the source - 10digits.us As for removing your information from 10digits.us, if you cannot upload your drivers license you may upload or send by email to customer support a picture of your license or any other document confirming your identity and your information will be promptly removed Hope this helped Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already stated in my complaint that I had my personal information removed for over a year from all of the source sites (not just peoplefinders.com) in which pipl.com is displaying a link with that information but my personal information still remains available only on the pipl.com site As for 10digits.us, I should be able to opt out or have my personal information removed immediately on request, especially when my identity has been compromised, without having to show my license information or any other documentAll the other websites which showed my personal information were cooperative in immediately removing my information after my request without requiring to see my license or any other document Final Business Response / [redacted] (4000, 9, 2015/04/29) */ As for peoplefinders: Information that was available in the past might have not been updatedIf you find any outdated information that was already removed from the source - just let us know As for 10digits: Please contact ***@10digits.com and provide some proof of identity (not necessarily a driver's license) to the customer service representative and your information will be removed Final Consumer Response / [redacted] (4200, 11, 2015/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have let you know that the personal information currently shown on pipl.com is outdated information that was already removed from the source based on my previous responsePlease remove the links As I stated in my complaint about 10digits.us, I have contacted ***@10digits.com previously with no resolutionI have no other proof of identity to provide and there is no reason that I should not be able to have my personal information removed without it being required as I have on all other sitesThis serves as my request to remove my information from 10digits.us Instead of being cooperative and providing good customer service these responses feel more like a conscious effort to be difficult
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Dear [redacted] , Based on the record in our support ticket #QAN-XXX-XXXXX we understand that you are looking to remove the information on http:// [redacted] , We did not receive the copy of your drivers licence by email Please use this form: http://10digits.us/remove or send the copy to ***@10digits.us, make sure that the file is not too large (no more than 5MB) Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ To Revdex.com-I sent a copy of our drivers license to Mr [redacted] CEO of Pipl -if Pipl can provide me with a fax # I will send copies of our drivers licenses againTHX Final Consumer Response / [redacted] (3000, 11, 2015/08/20) */ To-Revdex.com After six requests pipl.com has taken my information off their web site but NOT my wife*s information ( [redacted] THX [redacted] ( [redacted] ) Final Business Response / [redacted] (4000, 13, 2015/08/21) */ We've received a the fax with the copy of the ID on Aug and the information for both Mr [redacted] and his wife was removed that same day Please see: http://10digits.us/nXXXXXXb6fXXXXXb4baa804c7e343bfff http://10digits.us/n/ [redacted] _F_ [redacted] / [redacted] _**/XXXXXXXXaccXXXXXc82bXXXXXXa7baf http://10digits.us/n/ [redacted] _F_ [redacted] / [redacted] _**/XXXXXc969c4721bXXXXXXXcfe35bff If Mr [redacted] refers to results coming from other sites that aear on our search engine https://pipl.com/search/?q= [redacted] + [redacted] &l=&sloc=&in=these cannot be removed by us, they should be removed from the sourceWe can only remove information from 10digits.us which is a phone directory website we own, the other pages are on other websites we do not control
Initial Business Response / [redacted] (1000, 8, 2016/01/27) */ Please see case # [redacted] for additional reference We're not sue how to reply to such baseless claims, this person is trying to remove a record of another person, claiming that he is not associated with a certain telephone number We explained that only the person himself can remove such information
Initial Business Response / [redacted] (1000, 8, 2015/08/21) */ The information of Ms [redacted] was removed shortly after it was requested in the opt-out form http:// [redacted] We have no idea why Ms [redacted] claims we're re-posting the information Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) They removed it after my 2nd complaint with the Revdex.comThey also obtain my correct info and publish it after I requested to be removedNow, they finally removed it
Initial Business Response / [redacted] (1000, 5, 2014/06/19) */ Dear [redacted] , As you've been told in our Ticket #PNZ-XXX-XXXXX We have an easy and simple removal process at http://10digits.us/remove/ All that's required is to provide any sort of documentation showing that you are indeed the person who's information is being removed Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been to your website and used the link provided, however, as I have told you many times, I DO NOT feel comfortable providing a PHOTO IDI never authorized you to publish my personal information in the first placeI need you to remove all of my personal information immediately from your website 10digits.us, pipl.com and any other websites you own, run or are affiliated withI need you to provide another way to have my personal information removed permanentlyAnd DO NOT trade, sell, exchange, advertise or market my personal information on any website or to any other website Final Business Response / [redacted] (4000, 10, 2014/06/23) */ Dear [redacted] , We are not insisting on Photo ID, you may upload any other document that will confirm your identity, library card, utility bill etcWe simply need to know that we're not removing someone else's listing Final Consumer Response / [redacted] (2000, 12, 2014/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't even know who you areWhy should I give anything to a stranger on the internet who posted my personal information on a website without permission? If you were a financial institution like a bank, and I was asking you to give me my account info, I would be more than happy to provide an IDThat's normalThis is differentI'm not asking you to give me somethingYou simply posted my personal information on your website without permission and I want you to remove itI didn't have to "give" you anything for my info to be posted, but I have to "give" you something to have it removed? Sounds like bribery Consumer Response / [redacted] (3000, 17, 2014/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't even know who you areWhy should I give anything to a stranger on the internet who posted my personal information on a website without permission? If you were a financial institution like a bank, and I was asking you to give me my account info, I would be more than happy to provide an IDThat's normalThis is differentI'm not asking you to give me somethingYou simply posted my personal information on your website without permission and I want you to remove itI didn't have to "give" you anything for my info to be posted, but I have to "give" you something to have it removed? Sounds like bribery Consumer Response / [redacted] (3000, 19, 2014/07/07) */ NOTICE TO [redacted] FROM [redacted] Revdex.com: Per our telephone conversation today, [redacted] Holiday has submitted identity verification documentation directly to me todayAs agreed, this will be sufficient in order to have any information listed with her name,telephone #, email....etc permanently deleted from your websitePlease confirm that the deletion of her information has taken placeConsumer asked me to delete the copy of her Chase card, but I feel this information should be left in file but not to be shared with anyone for reference, if necessaryThank you Business Response / [redacted] (4000, 21, 2014/07/08) */ After a call to [redacted] (XXX-XXX-XXXX) she'd verified the caller identity to be " [redacted] " and her information is now removed as per her request Consumer Response / [redacted] (-5, 26, 2014/07/09) */ As I have told you numerous times, Mr" [redacted] ***" and Mr" [redacted] I demand that you remove my info that you did not have permission to post from 10digits.us, Pipl.com, and any other website you are affiliated withMy info is gone from 10digits, but not PiplThis means my name must not be shown anywhere on your website, in any shape, size or formIt must be removed immediately; even if that means you have to manually remove itYou shall not: post, trade, exchange, sell or rent any portion of my personal info name, address, phone number, etcanywhere on your website nor to any other website on the internetNo portion of my name should be shown on Pipl.comIt is still there, and it must be removed immediatelyAre we clear? Business Response / [redacted] (4000, 29, 2014/07/11) */ Unlike 10digits, which is a phone directory website we own and operate, pipl.com is a search engine where we find information from other sites and link to it To be removed from pipl.com search results, the customer should remove her information from the source website(s)When the information will be removed from the source - it shuld no longer appear in pipl search results
Initial Business Response / [redacted] (1000, 5, 2014/04/29) */ Dear [redacted] , Pipl is a search engine (like Google or Bing) where you can find links to information that is publicly available on the InternetWe do not own this information nor can we delete or modify it If you prefer that a certain link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page If there are any links to pages that you've already removed from the source and are still showing in our results page - please contact us on ***@pipl.com and specify the search page and links you refer to and we'll be happy to help Thanks, Customer Support [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The above business model they claim is very irresponsibleIt has utter disregard for a person's identity and securityIt Pipl consolidates and maintains information on a website owned by them, they must also be responsible for removing the informationThey cannot carelessly throw sensitive information on the website and claim utter helplessness in terms of managing it Pipl should invest money into their site instead of being so lazy and irresponsibleThey should take ownership for the betterment of community instead of shrugging a serious problem off Final Business Response / [redacted] (4000, 9, 2014/05/01) */ We have nothing significant to add The customer is asking us to be responsible for all the pages displayed on our search results, this is simply not a realistic expectation, it will be like asking Google to be responsible for all the pages on the internet If the customer is really interested in removing this information he can simply remove it from the sourceWe clearly mark the source of the information to make it easy to remove Final Consumer Response / [redacted] (4200, 11, 2014/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already indicated that the information from the source has been removed and Pipl is still displaying my information Google is a generic search engineThey will also remove the results if a page is expiredPipl is a selectively consolidating people's names and agesAnd displaying it on their website without regards to people's privacyIf you have a dog that bites the neighbor, or digs into people's trash cans to expose their secrets, you cannot claim "no responsibility" for your dogPlease close the company if you cannot guarantee the quality of your product
Dear [redacted] Pipl is a search engine (like Google) where you can find links to information that is publicly available on the InternetWe do not own this information nor can we delete or modify it.If you prefer that a certain link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page.For more information please see: [redacted] /Sincerely, [redacted] ***Customer ServicePipl
[redacted] The information was removed as requested.It seems that there was more than one record for [redacted] in VA and the removal request was only submitted to one of them.We've now removed the other records as well
Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Dear Ms***, Pipl is a search engine (like Google) where you can find links to information that is publicly available on the InternetWe do not own this information nor can we delete or modify it If you prefer that a certain link will not be shown on pipl.com you should act to remove the page from the source website (you can see each source website marked in green color in our results); once the data is removed from the source, a link should no longer appear in our results page As for peoplefinders.com, the outdated information is no longer available on our search results, as for the results from 10digits.us, the results will be removed automatically when the content is removed from the source - 10digits.us As for removing your information from 10digits.us, if you cannot upload your drivers license you may upload or send by email to customer support a picture of your license or any other document confirming your identity and your information will be promptly removed Hope this helped Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already stated in my complaint that I had my personal information removed for over a year from all of the source sites (not just peoplefinders.com) in which pipl.com is displaying a link with that information but my personal information still remains available only on the pipl.com site As for 10digits.us, I should be able to opt out or have my personal information removed immediately on request, especially when my identity has been compromised, without having to show my license information or any other documentAll the other websites which showed my personal information were cooperative in immediately removing my information after my request without requiring to see my license or any other document Final Business Response / [redacted] (4000, 9, 2015/04/29) */ As for peoplefinders: Information that was available in the past might have not been updatedIf you find any outdated information that was already removed from the source - just let us know As for 10digits: Please contact ***@10digits.com and provide some proof of identity (not necessarily a driver's license) to the customer service representative and your information will be removed Final Consumer Response / [redacted] (4200, 11, 2015/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have let you know that the personal information currently shown on pipl.com is outdated information that was already removed from the source based on my previous responsePlease remove the links As I stated in my complaint about 10digits.us, I have contacted ***@10digits.com previously with no resolutionI have no other proof of identity to provide and there is no reason that I should not be able to have my personal information removed without it being required as I have on all other sitesThis serves as my request to remove my information from 10digits.us Instead of being cooperative and providing good customer service these responses feel more like a conscious effort to be difficult
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Dear [redacted] , Based on the record in our support ticket #QAN-XXX-XXXXX we understand that you are looking to remove the information on http:// [redacted] , We did not receive the copy of your drivers licence by email Please use this form: http://10digits.us/remove or send the copy to ***@10digits.us, make sure that the file is not too large (no more than 5MB) Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ To Revdex.com-I sent a copy of our drivers license to Mr [redacted] CEO of Pipl -if Pipl can provide me with a fax # I will send copies of our drivers licenses againTHX Final Consumer Response / [redacted] (3000, 11, 2015/08/20) */ To-Revdex.com After six requests pipl.com has taken my information off their web site but NOT my wife*s information ( [redacted] THX [redacted] ( [redacted] ) Final Business Response / [redacted] (4000, 13, 2015/08/21) */ We've received a the fax with the copy of the ID on Aug and the information for both Mr [redacted] and his wife was removed that same day Please see: http://10digits.us/nXXXXXXb6fXXXXXb4baa804c7e343bfff http://10digits.us/n/ [redacted] _F_ [redacted] / [redacted] _**/XXXXXXXXaccXXXXXc82bXXXXXXa7baf http://10digits.us/n/ [redacted] _F_ [redacted] / [redacted] _**/XXXXXc969c4721bXXXXXXXcfe35bff If Mr [redacted] refers to results coming from other sites that aear on our search engine https://pipl.com/search/?q= [redacted] + [redacted] &l=&sloc=&in=these cannot be removed by us, they should be removed from the sourceWe can only remove information from 10digits.us which is a phone directory website we own, the other pages are on other websites we do not control
Initial Business Response / [redacted] (1000, 8, 2016/01/27) */ Please see case # [redacted] for additional reference We're not sue how to reply to such baseless claims, this person is trying to remove a record of another person, claiming that he is not associated with a certain telephone number We explained that only the person himself can remove such information
Initial Business Response / [redacted] (1000, 8, 2015/08/21) */ The information of Ms [redacted] was removed shortly after it was requested in the opt-out form http:// [redacted] We have no idea why Ms [redacted] claims we're re-posting the information Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) They removed it after my 2nd complaint with the Revdex.comThey also obtain my correct info and publish it after I requested to be removedNow, they finally removed it