Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while Pippa and Julie did finally send my order, I am still extremely disappointed in how this issue was handled on their behalfNo one from the brand has been in contact with me since my email exchange with Julia, nor has anyone returned the several emails and voicemails I have leftNot once was I ever rude or expressed extreme anger as I am sure many clients in my position would have, but I did express disappointment and frustrationI understand that mistakes happen, we are all human, but the complete lack of communication and follow up left me in the darkI think it is incredibly unprofessional that you cannot get in contact with a live person, but also that they also (specifically Julia) simply ignored my continued phone calls and emailsSince I was unable to get ahold of anyone either at Pippa and Julie or [redacted] (their parent company) my last resort was to reach out the Revdex.comJulia had promised me something and all I was asking was for the brand to follow up on that promiseHowever, at the end of the day, all I really wanted was the original dress that I ordered as a birthday giftHad the only resolution Julia offered me was to overnight the dress and an apology, I would have been happy with that! I worked in luxury retail for a large part of my career and our business was successful because of our wonderful product, but more importantly because we understood how valuable each and every one of our clients wereIt was something our brand instilled in us from the minute we joined the team and continued on to ensure the brand values were upheldWhen we made mistakes, we owned them, and did everything we could to make it rightOften times, sending flowers and handwritten apologizes along with small surprises to delight our clientsWe ensured our follow up and follow through was intact and didn't leave our clients wondering what was happening, especially after making an initial mistakeWhile I am relieved to finally have this issue resolved and that I no longer have to call and email Pippa and Julie daily, I am sadden to say that this experience has soured my opinion of them and will no longer purchase their product from them directly or their wholesale partnersWhile I understand that I am just one client and that I may not make a very big difference in their bottom line, I am still a client, and should be valued as suchIf their Creative Director, the daughter of their President and CEO, handles issues and client concerns in this matter, how is the rest of their team handling similar situations? My guess would be not wellThank you very much for your partnership, it is very much appreciatedWarmest regards, [redacted]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while Pippa and Julie did finally send my order, I am still extremely disappointed in how this issue was handled on their behalf. No one from the brand has been in contact...
with me since my email exchange with Julia, nor has anyone returned the several emails and voicemails I have left. Not once was I ever rude or expressed extreme anger as I am sure many clients in my position would have, but I did express disappointment and frustration. I understand that mistakes happen, we are all human, but the complete lack of communication and follow up left me in the dark. I think it is incredibly unprofessional that you cannot get in contact with a live person, but also that they also (specifically Julia) simply ignored my continued phone calls and emails. Since I was unable to get ahold of anyone either at Pippa and Julie or [redacted] (their parent company) my last resort was to reach out the Revdex.com. Julia had promised me something and all I was asking was for the brand to follow up on that promise. However, at the end of the day, all I really wanted was the original dress that I ordered as a birthday gift. Had the only resolution Julia offered me was to overnight the dress and an apology, I would have been happy with that! I worked in luxury retail for a large part of my career and our business was successful because of our wonderful product, but more importantly because we understood how valuable each and every one of our clients were. It was something our brand instilled in us from the minute we joined the team and continued on to ensure the brand values were upheld. When we made mistakes, we owned them, and did everything we could to make it right. Often times, sending flowers and handwritten apologizes along with small surprises to delight our clients. We ensured our follow up and follow through was intact and didn't leave our clients wondering what was happening, especially after making an initial mistake. While I am relieved to finally have this issue resolved and that I no longer have to call and email Pippa and Julie daily, I am sadden to say that this experience has soured my opinion of them and will no longer purchase their product from them directly or their wholesale partners. While I understand that I am just one client and that I may not make a very big difference in their bottom line, I am still a client, and should be valued as such. If their Creative Director, the daughter of their President and CEO, handles issues and client concerns in this matter, how is the rest of their team handling similar situations? My guess would be not well.
Thank you very much for your partnership, it is very much appreciated.
Warmest regards,
[redacted]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while Pippa and Julie did finally send my order, I am still extremely disappointed in how this issue was handled on their behalf. No one from the...
brand has been in contact with me since my email exchange with Julia, nor has anyone returned the several emails and voicemails I have left. Not once was I ever rude or expressed extreme anger as I am sure many clients in my position would have, but I did express disappointment and frustration. I understand that mistakes happen, we are all human, but the complete lack of communication and follow up left me in the dark. I think it is incredibly unprofessional that you cannot get in contact with a live person, but also that they also (specifically Julia) simply ignored my continued phone calls and emails. Since I was unable to get ahold of anyone either at Pippa and Julie or [redacted] (their parent company) my last resort was to reach out the Revdex.com. Julia had promised me something and all I was asking was for the brand to follow up on that promise. However, at the end of the day, all I really wanted was the original dress that I ordered as a birthday gift. Had the only resolution Julia offered me was to overnight the dress and an apology, I would have been happy with that! I worked in luxury retail for a large part of my career and our business was successful because of our wonderful product, but more importantly because we understood how valuable each and every one of our clients were. It was something our brand instilled in us from the minute we joined the team and continued on to ensure the brand values were upheld. When we made mistakes, we owned them, and did everything we could to make it right. Often times, sending flowers and handwritten apologizes along with small surprises to delight our clients. We ensured our follow up and follow through was intact and didn't leave our clients wondering what was happening, especially after making an initial mistake. While I am relieved to finally have this issue resolved and that I no longer have to call and email Pippa and Julie daily, I am sadden to say that this experience has soured my opinion of them and will no longer purchase their product from them directly or their wholesale partners. While I understand that I am just one client and that I may not make a very big difference in their bottom line, I am still a client, and should be valued as such. If their Creative Director, the daughter of their President and CEO, handles issues and client concerns in this matter, how is the rest of their team handling similar situations? My guess would be not well. Thank you very much for your partnership, it is very much appreciated. Warmest regards,
[redacted]
Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while Pippa and Julie did finally send my order, I am still extremely disappointed in how this issue was handled on their behalfNo one from the brand has been in contact with me since my email exchange with Julia, nor has anyone returned the several emails and voicemails I have leftNot once was I ever rude or expressed extreme anger as I am sure many clients in my position would have, but I did express disappointment and frustrationI understand that mistakes happen, we are all human, but the complete lack of communication and follow up left me in the darkI think it is incredibly unprofessional that you cannot get in contact with a live person, but also that they also (specifically Julia) simply ignored my continued phone calls and emailsSince I was unable to get ahold of anyone either at Pippa and Julie or [redacted] (their parent company) my last resort was to reach out the Revdex.comJulia had promised me something and all I was asking was for the brand to follow up on that promiseHowever, at the end of the day, all I really wanted was the original dress that I ordered as a birthday giftHad the only resolution Julia offered me was to overnight the dress and an apology, I would have been happy with that! I worked in luxury retail for a large part of my career and our business was successful because of our wonderful product, but more importantly because we understood how valuable each and every one of our clients wereIt was something our brand instilled in us from the minute we joined the team and continued on to ensure the brand values were upheldWhen we made mistakes, we owned them, and did everything we could to make it rightOften times, sending flowers and handwritten apologizes along with small surprises to delight our clientsWe ensured our follow up and follow through was intact and didn't leave our clients wondering what was happening, especially after making an initial mistakeWhile I am relieved to finally have this issue resolved and that I no longer have to call and email Pippa and Julie daily, I am sadden to say that this experience has soured my opinion of them and will no longer purchase their product from them directly or their wholesale partnersWhile I understand that I am just one client and that I may not make a very big difference in their bottom line, I am still a client, and should be valued as suchIf their Creative Director, the daughter of their President and CEO, handles issues and client concerns in this matter, how is the rest of their team handling similar situations? My guess would be not wellThank you very much for your partnership, it is very much appreciatedWarmest regards, [redacted]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while Pippa and Julie did finally send my order, I am still extremely disappointed in how this issue was handled on their behalf. No one from the brand has been in contact...
with me since my email exchange with Julia, nor has anyone returned the several emails and voicemails I have left. Not once was I ever rude or expressed extreme anger as I am sure many clients in my position would have, but I did express disappointment and frustration. I understand that mistakes happen, we are all human, but the complete lack of communication and follow up left me in the dark. I think it is incredibly unprofessional that you cannot get in contact with a live person, but also that they also (specifically Julia) simply ignored my continued phone calls and emails. Since I was unable to get ahold of anyone either at Pippa and Julie or [redacted] (their parent company) my last resort was to reach out the Revdex.com. Julia had promised me something and all I was asking was for the brand to follow up on that promise. However, at the end of the day, all I really wanted was the original dress that I ordered as a birthday gift. Had the only resolution Julia offered me was to overnight the dress and an apology, I would have been happy with that! I worked in luxury retail for a large part of my career and our business was successful because of our wonderful product, but more importantly because we understood how valuable each and every one of our clients were. It was something our brand instilled in us from the minute we joined the team and continued on to ensure the brand values were upheld. When we made mistakes, we owned them, and did everything we could to make it right. Often times, sending flowers and handwritten apologizes along with small surprises to delight our clients. We ensured our follow up and follow through was intact and didn't leave our clients wondering what was happening, especially after making an initial mistake. While I am relieved to finally have this issue resolved and that I no longer have to call and email Pippa and Julie daily, I am sadden to say that this experience has soured my opinion of them and will no longer purchase their product from them directly or their wholesale partners. While I understand that I am just one client and that I may not make a very big difference in their bottom line, I am still a client, and should be valued as such. If their Creative Director, the daughter of their President and CEO, handles issues and client concerns in this matter, how is the rest of their team handling similar situations? My guess would be not well.
Thank you very much for your partnership, it is very much appreciated.
Warmest regards,
[redacted]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while Pippa and Julie did finally send my order, I am still extremely disappointed in how this issue was handled on their behalf. No one from the...
brand has been in contact with me since my email exchange with Julia, nor has anyone returned the several emails and voicemails I have left. Not once was I ever rude or expressed extreme anger as I am sure many clients in my position would have, but I did express disappointment and frustration. I understand that mistakes happen, we are all human, but the complete lack of communication and follow up left me in the dark. I think it is incredibly unprofessional that you cannot get in contact with a live person, but also that they also (specifically Julia) simply ignored my continued phone calls and emails. Since I was unable to get ahold of anyone either at Pippa and Julie or [redacted] (their parent company) my last resort was to reach out the Revdex.com. Julia had promised me something and all I was asking was for the brand to follow up on that promise. However, at the end of the day, all I really wanted was the original dress that I ordered as a birthday gift. Had the only resolution Julia offered me was to overnight the dress and an apology, I would have been happy with that! I worked in luxury retail for a large part of my career and our business was successful because of our wonderful product, but more importantly because we understood how valuable each and every one of our clients were. It was something our brand instilled in us from the minute we joined the team and continued on to ensure the brand values were upheld. When we made mistakes, we owned them, and did everything we could to make it right. Often times, sending flowers and handwritten apologizes along with small surprises to delight our clients. We ensured our follow up and follow through was intact and didn't leave our clients wondering what was happening, especially after making an initial mistake. While I am relieved to finally have this issue resolved and that I no longer have to call and email Pippa and Julie daily, I am sadden to say that this experience has soured my opinion of them and will no longer purchase their product from them directly or their wholesale partners. While I understand that I am just one client and that I may not make a very big difference in their bottom line, I am still a client, and should be valued as such. If their Creative Director, the daughter of their President and CEO, handles issues and client concerns in this matter, how is the rest of their team handling similar situations? My guess would be not well. Thank you very much for your partnership, it is very much appreciated. Warmest regards,
[redacted]