Mr [redacted] brings up several points which I will try to address He asked why, if Ford makes a 'special armorall for the dash' we don't use it of the Ford dealership service departments, when I contacted them, did not mention any such product at all, and flatly dismissed the possibility of this damage claim The service department that did mention this 'special armorall', would probably have been happy to sell us a couple ounces of Ford branded dressing for an outrageous mark up It's the same thing as getting your oil changed at QuickLube or a Dealership If you go to a dealership, you'll pay a lot higher price - when the product is frequently the same I've asked other car wash owners and our chemical vendor about a 'special Ford armorall', they laughed and said, "Ummm, ya..." I have spoken with both employees Neither has said that putting armorall on a vehicle interior would cause damage to it We wash and clean thousands of vehicles and Finteriors each year We have never had a claim like this Ever After Mr [redacted] 's reply, I contacted [redacted] , the maker of the dressing in question I went over the situation in detail and showed them Mr [redacted] 's pictures The dressing product in question is intended to be used as provided; that is, full strength, no diluting is required or suggested We do not purchase it in a concentrated solution that is too strong to be applied as is; hence, the possibility that it was 'too powerful or concentrated and it damaged an interior' is zero It was applied as suggested (undiluted), which gives the best looking application, and [redacted] stated that they have never had such a claim One of their largest clients is [redacted] , who has 80+ stores across the United States [redacted] uses the same exact dessing product, applied in the same way, on every car they sell going to auction [redacted] has never had one complaint on the product from them, or any of other clients, on this armorall dressing product I take damage claims seriously, and I have spent several hours on this claim I have contacted Ford dealerships, other wash owners, our regional equipment and chemical guys, and even the manufacturer of the chemical I know Mr [redacted] is unhappy that we are denying his claim, but I have done a fair amount of work gathering information and seeing if there's a reasonable chance that this claim is legitimate It we did it, we would take responsibility and fix it I do not know Mr [redacted] at all, and I am basing my decision solely off the facts and evidence This decision is straight forward - the overwhelming evidence in this case clearly tells me that we did not cause the damage, and we are denying the claim Respectfully, [redacted]
Complaint: [redacted] I am rejecting this response because: The manager stated that I left and the car wash will not assume responsibility because it is a possibility my car was curb checkedIn addressing if a car is curb checked, there would be damage to the rim and possibly the tireI have no damage on my rim or tire; just the tire pressure sensorIn fact, it proves my point that it is also a possibility the car wash damaged my vehicleKeep I mind I have already paid for my vehicle to be repaired and I am requesting to be compensated for damages incurred by your facilityyou may want to peruse the links providedAs am I sure you are aware this type of damage is typical of ca wash tunnel facilitiesThe links I have attached are of consumers who have also incurred the same type of damagesIt is apalling that instead of accepting responsibility or being apologetic; I am having to contact the Revdex.com to resolve my unfortunate incidentI drove less than a block when my tire was deflated and my tires and rims are performance based and purchased through the Dodge dealershipWhat are you stating is after market? It once again does not state if you leave the car wash premises the car wash is not responsible for damages that were incurred due to going in your car wash tunnelI have a clean car and do not need to spend extra time drying or cleaning my car, so now you shrug responsibility because I did not walk around my car and inspect my tires before leaving??! This is about principle and customer service which it appears you lack based upon your response! http://www.rx8club.com/series-i-tech-garage-22/car-wash-broke-tire-pressure-sens...⇄http://www.mazda3club.com/wheel-tires-67/car-wash-damaged-my-tpms-valve-stem-fil...⇄ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is is not an acceptable resolutionThe damage was indeed caused by your location on [redacted] **instead of concentrating on lengthy email responses with information Mr [redacted] needs to accept responsibilityI will not stop until he accepts responsibility and makes this right The fact that he states that both of his employees said that the damage was not caused by then is bogusThe pictures that I submitted in the last response clearly show the damage caused by the product usedIf the overspray was sitting on the interiorand your own employees wiped off the excess residue and the stains were left there then obviously caused by the product used [redacted] and the other gentleman working that Sunday saw the damage first hand and the over spray on the vehicleOnce agin, Mr [redacted] has made no attempt to see the vehicle firsthandLet's have a meeting to discuss this face to face so he can see the damage firsthand Please own up to the damage caused and quit trying to drag out the inevitableOnce again, I will not stop until this situation is resolved to my satisfactionI have the before and after photo evidence to substantiate the claim Regards, [redacted]
I received a call last week about this issue from the manager on duty, *** I was told that the customer had paid for a wash and an interior cleaning with armorall, and we had done so, but later the customer was unhappy and stated that he had some amorall that had gotten on the inside of his windshield, and that there were 'stains' from the armorall on his dash and speaker covers We've put armorall on a lot of vehicles the last years, including many Ford F150s, and I've never heard of a problem with their dashes/speakers or experienced a problem with their dashes/speakers getting 'stained' from the armorall After speaking with ***, I had [redacted] call two local [redacted] Ford dealerships, and I called two other dealerships in [redacted] We received multiple answers from their service departments: one local dealership said they make a 'special amorall for the dash', and the other dealerships said they'd never heard of such a thing or problem I also called three car wash owners, one local here in **, one out of [redacted] , and one from *** I asked them if they'd ever had an issue with Fdashes or speakers with armorall One said no, two started laughing as they said no Since the incident in question, I've checked the armorall product and it's fine I've used it on my own car repeatedly (range rover) with no issues, and we've used it on approximately other customer interiors the past few weeks with no issues, including other Ford F150's Based on my conversations with the Ford dealerships, other car wash owners, and zero other complaints the past few weeks, I feel strongly that there is no issue with the product We haven't changed product lines in several years, and we have never had an issue with armorall damaging a dash or a speaker cover After making the calls, I instructed [redacted] to speak with the customer, relay everything that we had learned, and offer to (1) clean the overspray off the windshield, and (2) comp some free washes for the hassle he has to go through to bring the car back to us to fix the overspray on the glass I followed up with ***, and he said that he spoke with Mr [redacted] , and the customer had said "okay fine" and hung up We had assumed it was case closed I'm still happy to comp a month of free washes for Mr [redacted] due to the employees getting armorall on his windshield and not cleaning the interior as well as they should have the first time However, based on what I've been told by Ford service advisors, and the fact that we've used the same armorall on other F150's and vehicles for weeks both before and after his vehicle with no issues, I feel strongly that there is no damage from the product Respectfully, [redacted]
I drove my Mercedes SUV through the car wash at the Bulverde Rdlocation of this business on 08/02/The underbody cladding of my car was cracked, separated from the bumper, and was hanging from the bottom of my car upon leaving the lot as a result of their machineryThe part was repaired through Mercedes Benz so I did not bother trying to have this business reimburse me in any way for the troubles I went throughI did inform the business of the damage and cancelled my membership immediatelyIf this part of such a high end car can be broken at the hands of their equipment, what part on your car will it break?
I understand that you are upset and feel strongly that the car wash damaged your vehicleHowever, we have to go off the evidence at hand when we make our decisionIn this case, we have run over 200,cars through that tunnel and had zero damaged tire stem complaints until nowWe examined the equipment at the wash and nothing is malfunctioningWe examined the tapes and see nothing wrongWe know that nothing was caught in any brushes as no cars are scratched All of the evidence indicates to me that nothing malfunctioned in the wash Every car in front of yours and behind yours is fine; nothing has been adjusted or changed in the tunnel since you ran your car, and every other car has no tire stem damage.It's not an expensive partIf the evidence suggested to me that we did it, we would cover itHowever, it's an aftermarket part, the car left the site, and all evidence points to the tunnel operating correctlyI apologize but we will not cover it
On Wednesday May 11, around 6:pm I entered the Pirates Cove Carwashi was guided on the track and continued with the washDuring the wash I heard noises; however, car washes are noisy and dismissed the concernI exited the car wash, unfolded my mirrors, and proceeded to exit the car wash areaI tuned onto the main street Potranco and while driving noticed my car was pulling to the right and then noticed my pressure light came onI immediately put on my hazards and looked in my rear view mirror and noticed a police officerI stopped the car and he told me you have a flatI will follow you to a safe place to pull overWhen I pull over the officer looks at my car and the tire and points to my tire pressure sensor and stated its brokenHe asked me where was I coming from and I stated I just left a carwashHe told me I needed to call them because something in the carwash caused the damageI attempted to call the carwash five times at the number *** *** and no one ans
I received a call last week about this issue from the manager on duty, ***. I was told that the customer had paid for a wash and an interior cleaning with armorall, and we had done so, but later the customer was unhappy and stated that he had some amorall that had gotten on the inside of his
windshield, and that there were 'stains' from the armorall on his dash and speaker covers. We've put armorall on a lot of vehicles the last years, including many Ford F150s, and I've never heard of a problem with their dashes/speakers or experienced a problem with their dashes/speakers getting 'stained' from the armorall.
After speaking with ***, I had *** call two local *** *** Ford dealerships, and I called two other dealerships in ***. We received multiple answers from their service departments: one local dealership said they make a 'special amorall for the dash', and the other dealerships said they'd never heard of such a thing or problem. I also called three car wash owners, one local here in **, one out of ***, and one from ***. I asked them if they'd ever had an issue with Fdashes or speakers with armorall. One said no, two started laughing as they said no
Since the incident in question, I've checked the armorall product and it's fine. I've used it on my own car repeatedly (range rover) with no issues, and we've used it on approximately other customer interiors the past few weeks with no issues, including other Ford F150's. Based on my conversations with the Ford dealerships, other car wash owners, and zero other complaints the past few weeks, I feel strongly that there is no issue with the product. We haven't changed product lines in several years, and we have never had an issue with armorall damaging a dash or a speaker cover.
After making the calls, I instructed *** to speak with the customer, relay everything that we had learned, and offer to (1) clean the overspray off the windshield, and (2) comp some free washes for the hassle he has to go through to bring the car back to us to fix the overspray on the glass. I followed up with ***, and he said that he spoke with Mr***, and the customer had said "okay fine" and hung up. We had assumed it was case closed
I'm still happy to comp a month of free washes for Mr*** due to the employees getting armorall on his windshield and not cleaning the interior as well as they should have the first time. However, based on what I've been told by Ford service advisors, and the fact that we've used the same armorall on other F150's and vehicles for weeks both before and after his vehicle with no issues, I feel strongly that there is no damage from the product.
Respectfully,
*** ***
I spoke with the manager on duty, ***, regarding this incidentHe stated that the customer wanted a clay bar done to the vehicle exterior, but we did not have a detailer on staff today for clay baringIt's not commonly asked for (maybe customers a year) and there are only a few of our guys
who are trained to do it He stated this to the customer *** said that the customer also had a small amount of mud under/behind the front tires and rear tires, and asked that they wash it off before he went into the tunnelThe manager stopped the tunnel, and they pressure washed the mud off before running him through the tunnel.After the customer exited the tunnel, he vacuumed his vehicle and then left without saying anythingI'm sorry that he wasn't happy with the wash, and I'm happy to rerun the vehicle for him again for freeIf he had said something before leaving the wash, they would have run it again at the time or cleaned any missed spots by hand, as neededRegarding an alleged scratch, we can pull the security tapes and review his vehicle in the tunnelBut we will rarely consider a damage claim after a vehicle leaves the site, unless it's visible on the security tapesWe have no idea what happens to vehicles after they've left I can be reached directly at ***, I'll need the last of his cc or the time on receipt to find what time he went through the wash to pull tapes Cheers ***
I appreciate the opportunity to respond to this claim. We take damage claims seriously and try to consistently deliver excellent customer service. I apologize for the managers not answering the phone, but they are frequently outside with customers and checking/running the wash,
not inside at the desk.We are unable to cover the alleged damage in this incident for several reasons. (1) As the GM previously stated on the phone, once a vehicle leaves the site, we have no idea what happens to it. In this case, the wheel could have been curb checked after leaving the tunnel/site - if an air stem was ripped off IN the tunnel, one would think the wheel would rapidly go flat before it even left the site? It's hard for us to determine if damage was caused on the site after a vehicle has already left the wash. That said, if we see clear evidence in the security cameras that our equipment malfunctioned, we would still cover the damage(2) As stated on the sign at the entrance to the wash, see attached, we do not cover aftermarket parts. Aftermarket parts/moldings/modifications run the gambit - some are high quality, others are Chinese junk and barely held together. We have no idea if they're well made and how they're attached to the vehicle - hence if it's not original equipment, we do not cover it. Again, that said though, if our equipment in the tunnel clearly malfunctioned, we could cover the damage. In this case, no cars in front of or behind the car in question had any tire stem damage, scratches, or any other damage. The tapes show nothing wrong in the tunnel. Nothing is caught in any brush or wrap in the tunnel - there would be scratches on the subject vehicle and other vehicles. The equipment was fine, there is nothing visible in the cameras, and it's an aftermarket part. Unfortunately, I know the customer won't be happy but we won't cover it. Respectfully, Kevin
I drove my Mercedes SUV through the car wash at the Bulverde Rdlocation of this business on 08/02/The underbody cladding of my car was cracked, separated from the bumper, and was hanging from the bottom of my car upon leaving the lot as a result of their machineryThe part was repaired through Mercedes Benz so I did not bother trying to have this business reimburse me in any way for the troubles I went throughI did inform the business of the damage and cancelled my membership immediatelyIf this part of such a high end car can be broken at the hands of their equipment, what part on your car will it break?
Complaint: ***
I am rejecting this response because: The manager stated that I left and the car wash will not assume responsibility because it is a possibility my car was curb checkedIn addressing if a car is curb checked, there would be damage to the rim and possibly the tireI have no damage on my rim or tire; just the tire pressure sensorIn fact, it proves my point that it is also a possibility the car wash damaged my vehicleKeep I mind I have already paid for my vehicle to be repaired and I am requesting to be compensated for damages incurred by your facilityyou may want to peruse the links providedAs am I sure you are aware this type of damage is typical of ca wash tunnel facilitiesThe links I have attached are of consumers who have also incurred the same type of damagesIt is apalling that instead of accepting responsibility or being apologetic; I am having to contact the Revdex.com to resolve my unfortunate incidentI drove less than a block when my tire was deflated and my tires and rims are performance based and purchased through the Dodge dealershipWhat are you stating is after market? It once again does not state if you leave the car wash premises the car wash is not responsible for damages that were incurred due to going in your car wash tunnelI have a clean car and do not need to spend extra time drying or cleaning my car, so now you shrug responsibility because I did not walk around my car and inspect my tires before leaving??! This is about principle and customer service which it appears you lack based upon your response! http://www.rx8club.com/series-i-tech-garage-22/car-wash-broke-tire-pressure-sens...⇄ />
http://www.mazda3club.com/wheel-tires-67/car-wash-damaged-my-tpms-valve-stem-fil...⇄ />
Regards,
*** ***
Mr*** brings up several points which I will try to address
He asked why, if Ford makes a 'special armorall for the dash' we don't use it. of the 4 Ford dealership service departments, when I contacted them, did not mention any such product at all, and flatly dismissed the possibility of this damage claim. The service department that did mention this 'special armorall', would probably have been happy to sell us a couple ounces of Ford branded dressing for an outrageous mark up. It's the same thing as getting your oil changed at QuickLube or a Dealership. If you go to a dealership, you'll pay a lot higher price - when the product is frequently the same. I've asked other car wash owners and our chemical vendor about a 'special Ford armorall', they laughed and said, "Ummm, ya..."
2. I have spoken with both employees. Neither has said that putting armorall on a vehicle interior would cause damage to it. We wash and clean thousands of vehicles and Finteriors each year. We have never had a claim like this. Ever
After Mr***'s reply, I contacted ***, the maker of the dressing in question. I went over the situation in detail and showed them Mr***'s pictures. The dressing product in question is intended to be used as provided; that is, full strength, no diluting is required or suggested. We do not purchase it in a concentrated solution that is too strong to be applied as is; hence, the possibility that it was 'too powerful or concentrated and it damaged an interior' is zero. It was applied as suggested (undiluted), which gives the best looking application, and *** stated that they have never had such a claim. One of their largest clients is *** *** ***, who has 80+ stores across the United States. *** uses the same exact dessing product, applied in the same way, on every car they sell going to auction. *** has never had one complaint on the product from them, or any of other clients, on this armorall dressing product
I take damage claims seriously, and I have spent several hours on this claim. I have contacted Ford dealerships, other wash owners, our regional equipment and chemical guys, and even the manufacturer of the chemical. I know Mr*** is unhappy that we are denying his claim, but I have done a fair amount of work gathering information and seeing if there's a reasonable chance that this claim is legitimate. It we did it, we would take responsibility and fix it. I do not know Mr*** at all, and I am basing my decision solely off the facts and evidence. This decision is straight forward - the overwhelming evidence in this case clearly tells me that we did not cause the damage, and we are denying the claim.
Respectfully,
*** ***
I understand that you are upset and feel strongly that the car wash damaged your vehicleHowever, we have to go off the evidence at hand when we make our decisionIn this case, we have run over 200,cars through that tunnel and had zero damaged tire stem complaints until nowWe examined the equipment at the wash and nothing is malfunctioningWe examined the tapes and see nothing wrongWe know that nothing was caught in any brushes as no cars are scratched All of the evidence indicates to me that nothing malfunctioned in the wash Every car in front of yours and behind yours is fine; nothing has been adjusted or changed in the tunnel since you ran your car, and every other car has no tire stem damageIt's not an expensive partIf the evidence suggested to me that we did it, we would cover itHowever, it's an aftermarket part, the car left the site, and all evidence points to the tunnel operating correctlyI apologize but we will not cover it
I had a bad experience with my truck getting "detailed." The *** (***) and *** (***) were very rude and made it so obvious they didn't care to help meI paid $+tax and was promised a clean interior, I am a very unsatisfied customerI will NEVER go back or recommend anyone to get their car cleaned hereOh and they did not return any of the moneyPer ***, "I will not be cleaning your vehicle every week for the Next year, you could bring it in and I could get it done again." I don't want to take it in for the 3rd time! I don't have time to deal with these rude people! Do yourself a favor and don't come here, this *** Guy is rude and will not budge to give your money back
Complaint: ***
I am rejecting this response because:
This is is not an acceptable resolutionThe damage was indeed caused by your location on *** **instead of concentrating on lengthy email responses with information Mr*** needs to accept responsibilityI will not stop until he accepts responsibility and makes this right.
The fact that he states that both of his employees said that the damage was not caused by then is bogusThe pictures that I submitted in the last response clearly show the damage caused by the product usedIf the overspray was sitting on the interiorand your own employees wiped off the excess residue and the stains were left there then obviously caused by the product used *** and the other gentleman working that Sunday saw the damage first hand and the over spray on the vehicleOnce agin, Mr*** has made no attempt to see the vehicle firsthandLet's have a meeting to discuss this face to face so he can see the damage firsthand.
Please own up to the damage caused and quit trying to drag out the inevitableOnce again, I will not stop until this situation is resolved to my satisfactionI have the before and after photo evidence to substantiate the claim.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I think Mr*** has been misinformed by his manager. I never stated "okay fine" and hung up. *** said that I was welcome to file a complaint and I told him that I would if he or his boss were not willing to offer a real solution besides "a few free washes". It seems that Mr*** is confused. The issue isn't that the attendants used armor-all inside of my vehicle. The issue is that they over-sprayed the armor-all and the residual left on the interior of my vehicle stained certain parts of the interior. As stated by Mr*** in his response, "one local dealership said they make a 'special amorall for the dash'". If that's the case then why don't they use it? Seems like Mr*** just admitted that there is a special armor-all needed. If I was in the car wash business it seems like that would be something to invest in to avoid damage to vehicles
The fact that Mr*** is omitting is that *** and *** both admitted that the overspray of the armor all would have caused the damage. His own employees (the ones that work with vehicles on a daily basis) acknowledged the damage. Trust me, I have much better things to do on my free time than argue with a car wash about things like this. I would not take the time to call the car wash, show up in person, make a follow up call, file a formal complaint and respond to a complaint if the damage did not come from the car wash. I understand that Mr*** has a business to protect and sometimes it is difficult to admit mistakes made by employees. At this point he needs to accept responsibility for his employees and make this situation right.
Mr*** has not asked to inspect the damage personally, see pictures or meet with me in person. As stated by his manager, ***, he was very busy opening up a third location and did not have time to call me. I am really disappointed in the service that I received from the car wash and even more disappointed in the lack of customer service afterwards. Like Mr***, I work hard for the things in my life and I take care of them the best way I know how. I trusted his car wash to take care of my vehicle. After noticing the damages left by his employees I expect his company to cover the damages and make their mistake right. I am willing to get estimates to have the damage repaired if they will be taken serious and I am not wasting my time to get them and have them rejected by Mr***.
I have attached pictures so that Mr*** can have the opportunity to see for himself the type of damage that I am referring to. I was not able to take an effective picture of the windshield that shows the damage to the interior. The over-spray is directly in the view of the driver's side of the windshield. *** attempted to remove it and was unable to do so. I myself am in disbelief that the product caused this type of damage not only to plastic but also to glass and is not able to be removed
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This is not an after market partI own a Dodge Charger RT with a Hemi and it has the original tire pressure sensorAre you referring to the cap? The part was not inexpensive and that's why I dropped off the receipt of payment for the sensor which was and changeIf it's so inexpensive then you should reimburse me for my damages as I am requestingDid you stop to think that may be my car was not correctly guided on the track and that caused the tire pressure sensor to be too close to the equipment? I know what happened to my vehicle and will keep responding based on principalityI'm not concerned with the fact that it hasn't happened in this car wash before; it has also never happened to my vehicle before until nowWhat relevance does that have to the damages? It could possible be an operator error, but once again, I should not be responsible from damages incurred from either your equipment, operator error, or lack of warning signs your business fails to display warning of possible damages to tire pressure sensorsRegardless of this outcome I will make sure consumers are aware of how you operate your buisness and your your poor customer service practicesYou may once again want to peruse the websites providedMy claim is not an abnormalityIt has occurred more frequently than I thought as I have researched and talked to repair centersYour business will not flourish on bad business practices and poor customer service!
Regards,
*** ***
I appreciate the opportunity to respond to this claim. We take damage claims seriously and try to consistently deliver excellent customer service. I apologize for the managers not answering the phone, but they are frequently outside with customers and checking/running the wash, not
inside at the desk.We are unable to cover the alleged damage in this incident for several reasons. (1) As the GM previously stated on the phone, once a vehicle leaves the site, we have no idea what happens to it. In this case, the wheel could have been curb checked after leaving the tunnel/site - if an air stem was ripped off IN the tunnel, one would think the wheel would rapidly go flat before it even left the site? It's hard for us to determine if damage was caused on the site after a vehicle has already left the wash. That said, if we see clear evidence in the security cameras that our equipment malfunctioned, we would still cover the damage(2) As stated on the sign at the entrance to the wash, see attached, we do not cover aftermarket parts. Aftermarket parts/moldings/modifications run the gambit - some are high quality, others are Chinese junk and barely held together. We have no idea if they're well made and how they're attached to the vehicle - hence if it's not original equipment, we do not cover it. Again, that said though, if our equipment in the tunnel clearly malfunctioned, we could cover the damage. In this case, no cars in front of or behind the car in question had any tire stem damage, scratches, or any other damage. The tapes show nothing wrong in the tunnel. Nothing is caught in any brush or wrap in the tunnel - there would be scratches on the subject vehicle and other vehicles. The equipment was fine, there is nothing visible in the cameras, and it's an aftermarket part. Unfortunately, I know the customer won't be happy but we won't cover it. Respectfully, Kevin
I spoke with the manager on duty, ***, regarding this incidentHe stated that the customer wanted a clay bar done to the vehicle exterior, but we did not have a detailer on staff today for clay baringIt's not commonly asked for (maybe customers a year) and there are only a few of our guys who
are trained to do it He stated this to the customer *** said that the customer also had a small amount of mud under/behind the front tires and rear tires, and asked that they wash it off before he went into the tunnelThe manager stopped the tunnel, and they pressure washed the mud off before running him through the tunnel.After the customer exited the tunnel, he vacuumed his vehicle and then left without saying anythingI'm sorry that he wasn't happy with the wash, and I'm happy to rerun the vehicle for him again for freeIf he had said something before leaving the wash, they would have run it again at the time or cleaned any missed spots by hand, as needed.Regarding an alleged scratch, we can pull the security tapes and review his vehicle in the tunnelBut we will rarely consider a damage claim after a vehicle leaves the site, unless it's visible on the security tapesWe have no idea what happens to vehicles after they've left I can be reached directly at ***, I'll need the last of his cc or the time on receipt to find what time he went through the wash to pull tapes Cheers ***
Mr [redacted] brings up several points which I will try to address He asked why, if Ford makes a 'special armorall for the dash' we don't use it of the Ford dealership service departments, when I contacted them, did not mention any such product at all, and flatly dismissed the possibility of this damage claim The service department that did mention this 'special armorall', would probably have been happy to sell us a couple ounces of Ford branded dressing for an outrageous mark up It's the same thing as getting your oil changed at QuickLube or a Dealership If you go to a dealership, you'll pay a lot higher price - when the product is frequently the same I've asked other car wash owners and our chemical vendor about a 'special Ford armorall', they laughed and said, "Ummm, ya..." I have spoken with both employees Neither has said that putting armorall on a vehicle interior would cause damage to it We wash and clean thousands of vehicles and Finteriors each year We have never had a claim like this Ever After Mr [redacted] 's reply, I contacted [redacted] , the maker of the dressing in question I went over the situation in detail and showed them Mr [redacted] 's pictures The dressing product in question is intended to be used as provided; that is, full strength, no diluting is required or suggested We do not purchase it in a concentrated solution that is too strong to be applied as is; hence, the possibility that it was 'too powerful or concentrated and it damaged an interior' is zero It was applied as suggested (undiluted), which gives the best looking application, and [redacted] stated that they have never had such a claim One of their largest clients is [redacted] , who has 80+ stores across the United States [redacted] uses the same exact dessing product, applied in the same way, on every car they sell going to auction [redacted] has never had one complaint on the product from them, or any of other clients, on this armorall dressing product I take damage claims seriously, and I have spent several hours on this claim I have contacted Ford dealerships, other wash owners, our regional equipment and chemical guys, and even the manufacturer of the chemical I know Mr [redacted] is unhappy that we are denying his claim, but I have done a fair amount of work gathering information and seeing if there's a reasonable chance that this claim is legitimate It we did it, we would take responsibility and fix it I do not know Mr [redacted] at all, and I am basing my decision solely off the facts and evidence This decision is straight forward - the overwhelming evidence in this case clearly tells me that we did not cause the damage, and we are denying the claim Respectfully, [redacted]
Complaint: [redacted] I am rejecting this response because: The manager stated that I left and the car wash will not assume responsibility because it is a possibility my car was curb checkedIn addressing if a car is curb checked, there would be damage to the rim and possibly the tireI have no damage on my rim or tire; just the tire pressure sensorIn fact, it proves my point that it is also a possibility the car wash damaged my vehicleKeep I mind I have already paid for my vehicle to be repaired and I am requesting to be compensated for damages incurred by your facilityyou may want to peruse the links providedAs am I sure you are aware this type of damage is typical of ca wash tunnel facilitiesThe links I have attached are of consumers who have also incurred the same type of damagesIt is apalling that instead of accepting responsibility or being apologetic; I am having to contact the Revdex.com to resolve my unfortunate incidentI drove less than a block when my tire was deflated and my tires and rims are performance based and purchased through the Dodge dealershipWhat are you stating is after market? It once again does not state if you leave the car wash premises the car wash is not responsible for damages that were incurred due to going in your car wash tunnelI have a clean car and do not need to spend extra time drying or cleaning my car, so now you shrug responsibility because I did not walk around my car and inspect my tires before leaving??! This is about principle and customer service which it appears you lack based upon your response! http://www.rx8club.com/series-i-tech-garage-22/car-wash-broke-tire-pressure-sens...⇄ http://www.mazda3club.com/wheel-tires-67/car-wash-damaged-my-tpms-valve-stem-fil...⇄ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is is not an acceptable resolutionThe damage was indeed caused by your location on [redacted] **instead of concentrating on lengthy email responses with information Mr [redacted] needs to accept responsibilityI will not stop until he accepts responsibility and makes this right The fact that he states that both of his employees said that the damage was not caused by then is bogusThe pictures that I submitted in the last response clearly show the damage caused by the product usedIf the overspray was sitting on the interiorand your own employees wiped off the excess residue and the stains were left there then obviously caused by the product used [redacted] and the other gentleman working that Sunday saw the damage first hand and the over spray on the vehicleOnce agin, Mr [redacted] has made no attempt to see the vehicle firsthandLet's have a meeting to discuss this face to face so he can see the damage firsthand Please own up to the damage caused and quit trying to drag out the inevitableOnce again, I will not stop until this situation is resolved to my satisfactionI have the before and after photo evidence to substantiate the claim Regards, [redacted]
I received a call last week about this issue from the manager on duty, *** I was told that the customer had paid for a wash and an interior cleaning with armorall, and we had done so, but later the customer was unhappy and stated that he had some amorall that had gotten on the inside of his windshield, and that there were 'stains' from the armorall on his dash and speaker covers We've put armorall on a lot of vehicles the last years, including many Ford F150s, and I've never heard of a problem with their dashes/speakers or experienced a problem with their dashes/speakers getting 'stained' from the armorall After speaking with ***, I had [redacted] call two local [redacted] Ford dealerships, and I called two other dealerships in [redacted] We received multiple answers from their service departments: one local dealership said they make a 'special amorall for the dash', and the other dealerships said they'd never heard of such a thing or problem I also called three car wash owners, one local here in **, one out of [redacted] , and one from *** I asked them if they'd ever had an issue with Fdashes or speakers with armorall One said no, two started laughing as they said no Since the incident in question, I've checked the armorall product and it's fine I've used it on my own car repeatedly (range rover) with no issues, and we've used it on approximately other customer interiors the past few weeks with no issues, including other Ford F150's Based on my conversations with the Ford dealerships, other car wash owners, and zero other complaints the past few weeks, I feel strongly that there is no issue with the product We haven't changed product lines in several years, and we have never had an issue with armorall damaging a dash or a speaker cover After making the calls, I instructed [redacted] to speak with the customer, relay everything that we had learned, and offer to (1) clean the overspray off the windshield, and (2) comp some free washes for the hassle he has to go through to bring the car back to us to fix the overspray on the glass I followed up with ***, and he said that he spoke with Mr [redacted] , and the customer had said "okay fine" and hung up We had assumed it was case closed I'm still happy to comp a month of free washes for Mr [redacted] due to the employees getting armorall on his windshield and not cleaning the interior as well as they should have the first time However, based on what I've been told by Ford service advisors, and the fact that we've used the same armorall on other F150's and vehicles for weeks both before and after his vehicle with no issues, I feel strongly that there is no damage from the product Respectfully, [redacted]
I drove my Mercedes SUV through the car wash at the Bulverde Rdlocation of this business on 08/02/The underbody cladding of my car was cracked, separated from the bumper, and was hanging from the bottom of my car upon leaving the lot as a result of their machineryThe part was repaired through Mercedes Benz so I did not bother trying to have this business reimburse me in any way for the troubles I went throughI did inform the business of the damage and cancelled my membership immediatelyIf this part of such a high end car can be broken at the hands of their equipment, what part on your car will it break?
I understand that you are upset and feel strongly that the car wash damaged your vehicleHowever, we have to go off the evidence at hand when we make our decisionIn this case, we have run over 200,cars through that tunnel and had zero damaged tire stem complaints until nowWe examined the equipment at the wash and nothing is malfunctioningWe examined the tapes and see nothing wrongWe know that nothing was caught in any brushes as no cars are scratched All of the evidence indicates to me that nothing malfunctioned in the wash Every car in front of yours and behind yours is fine; nothing has been adjusted or changed in the tunnel since you ran your car, and every other car has no tire stem damage.It's not an expensive partIf the evidence suggested to me that we did it, we would cover itHowever, it's an aftermarket part, the car left the site, and all evidence points to the tunnel operating correctlyI apologize but we will not cover it
On Wednesday May 11, around 6:pm I entered the Pirates Cove Carwashi was guided on the track and continued with the washDuring the wash I heard noises; however, car washes are noisy and dismissed the concernI exited the car wash, unfolded my mirrors, and proceeded to exit the car wash areaI tuned onto the main street Potranco and while driving noticed my car was pulling to the right and then noticed my pressure light came onI immediately put on my hazards and looked in my rear view mirror and noticed a police officerI stopped the car and he told me you have a flatI will follow you to a safe place to pull overWhen I pull over the officer looks at my car and the tire and points to my tire pressure sensor and stated its brokenHe asked me where was I coming from and I stated I just left a carwashHe told me I needed to call them because something in the carwash caused the damageI attempted to call the carwash five times at the number *** *** and no one ans
I received a call last week about this issue from the manager on duty, ***. I was told that the customer had paid for a wash and an interior cleaning with armorall, and we had done so, but later the customer was unhappy and stated that he had some amorall that had gotten on the inside of his
windshield, and that there were 'stains' from the armorall on his dash and speaker covers. We've put armorall on a lot of vehicles the last years, including many Ford F150s, and I've never heard of a problem with their dashes/speakers or experienced a problem with their dashes/speakers getting 'stained' from the armorall.
After speaking with ***, I had *** call two local *** *** Ford dealerships, and I called two other dealerships in ***. We received multiple answers from their service departments: one local dealership said they make a 'special amorall for the dash', and the other dealerships said they'd never heard of such a thing or problem. I also called three car wash owners, one local here in **, one out of ***, and one from ***. I asked them if they'd ever had an issue with Fdashes or speakers with armorall. One said no, two started laughing as they said no
Since the incident in question, I've checked the armorall product and it's fine. I've used it on my own car repeatedly (range rover) with no issues, and we've used it on approximately other customer interiors the past few weeks with no issues, including other Ford F150's. Based on my conversations with the Ford dealerships, other car wash owners, and zero other complaints the past few weeks, I feel strongly that there is no issue with the product. We haven't changed product lines in several years, and we have never had an issue with armorall damaging a dash or a speaker cover.
After making the calls, I instructed *** to speak with the customer, relay everything that we had learned, and offer to (1) clean the overspray off the windshield, and (2) comp some free washes for the hassle he has to go through to bring the car back to us to fix the overspray on the glass. I followed up with ***, and he said that he spoke with Mr***, and the customer had said "okay fine" and hung up. We had assumed it was case closed
I'm still happy to comp a month of free washes for Mr*** due to the employees getting armorall on his windshield and not cleaning the interior as well as they should have the first time. However, based on what I've been told by Ford service advisors, and the fact that we've used the same armorall on other F150's and vehicles for weeks both before and after his vehicle with no issues, I feel strongly that there is no damage from the product.
Respectfully,
*** ***
I spoke with the manager on duty, ***, regarding this incidentHe stated that the customer wanted a clay bar done to the vehicle exterior, but we did not have a detailer on staff today for clay baringIt's not commonly asked for (maybe customers a year) and there are only a few of our guys
who are trained to do it He stated this to the customer *** said that the customer also had a small amount of mud under/behind the front tires and rear tires, and asked that they wash it off before he went into the tunnelThe manager stopped the tunnel, and they pressure washed the mud off before running him through the tunnel.After the customer exited the tunnel, he vacuumed his vehicle and then left without saying anythingI'm sorry that he wasn't happy with the wash, and I'm happy to rerun the vehicle for him again for freeIf he had said something before leaving the wash, they would have run it again at the time or cleaned any missed spots by hand, as neededRegarding an alleged scratch, we can pull the security tapes and review his vehicle in the tunnelBut we will rarely consider a damage claim after a vehicle leaves the site, unless it's visible on the security tapesWe have no idea what happens to vehicles after they've left I can be reached directly at ***, I'll need the last of his cc or the time on receipt to find what time he went through the wash to pull tapes Cheers ***
I appreciate the opportunity to respond to this claim. We take damage claims seriously and try to consistently deliver excellent customer service. I apologize for the managers not answering the phone, but they are frequently outside with customers and checking/running the wash,
not inside at the desk.We are unable to cover the alleged damage in this incident for several reasons. (1) As the GM previously stated on the phone, once a vehicle leaves the site, we have no idea what happens to it. In this case, the wheel could have been curb checked after leaving the tunnel/site - if an air stem was ripped off IN the tunnel, one would think the wheel would rapidly go flat before it even left the site? It's hard for us to determine if damage was caused on the site after a vehicle has already left the wash. That said, if we see clear evidence in the security cameras that our equipment malfunctioned, we would still cover the damage(2) As stated on the sign at the entrance to the wash, see attached, we do not cover aftermarket parts. Aftermarket parts/moldings/modifications run the gambit - some are high quality, others are Chinese junk and barely held together. We have no idea if they're well made and how they're attached to the vehicle - hence if it's not original equipment, we do not cover it. Again, that said though, if our equipment in the tunnel clearly malfunctioned, we could cover the damage. In this case, no cars in front of or behind the car in question had any tire stem damage, scratches, or any other damage. The tapes show nothing wrong in the tunnel. Nothing is caught in any brush or wrap in the tunnel - there would be scratches on the subject vehicle and other vehicles. The equipment was fine, there is nothing visible in the cameras, and it's an aftermarket part. Unfortunately, I know the customer won't be happy but we won't cover it. Respectfully, Kevin
I drove my Mercedes SUV through the car wash at the Bulverde Rdlocation of this business on 08/02/The underbody cladding of my car was cracked, separated from the bumper, and was hanging from the bottom of my car upon leaving the lot as a result of their machineryThe part was repaired through Mercedes Benz so I did not bother trying to have this business reimburse me in any way for the troubles I went throughI did inform the business of the damage and cancelled my membership immediatelyIf this part of such a high end car can be broken at the hands of their equipment, what part on your car will it break?
Complaint: ***
I am rejecting this response because: The manager stated that I left and the car wash will not assume responsibility because it is a possibility my car was curb checkedIn addressing if a car is curb checked, there would be damage to the rim and possibly the tireI have no damage on my rim or tire; just the tire pressure sensorIn fact, it proves my point that it is also a possibility the car wash damaged my vehicleKeep I mind I have already paid for my vehicle to be repaired and I am requesting to be compensated for damages incurred by your facilityyou may want to peruse the links providedAs am I sure you are aware this type of damage is typical of ca wash tunnel facilitiesThe links I have attached are of consumers who have also incurred the same type of damagesIt is apalling that instead of accepting responsibility or being apologetic; I am having to contact the Revdex.com to resolve my unfortunate incidentI drove less than a block when my tire was deflated and my tires and rims are performance based and purchased through the Dodge dealershipWhat are you stating is after market? It once again does not state if you leave the car wash premises the car wash is not responsible for damages that were incurred due to going in your car wash tunnelI have a clean car and do not need to spend extra time drying or cleaning my car, so now you shrug responsibility because I did not walk around my car and inspect my tires before leaving??! This is about principle and customer service which it appears you lack based upon your response!
http://www.rx8club.com/series-i-tech-garage-22/car-wash-broke-tire-pressure-sens...⇄ /> http://www.mazda3club.com/wheel-tires-67/car-wash-damaged-my-tpms-valve-stem-fil...⇄ /> Regards,
*** ***
Mr*** brings up several points which I will try to address
He asked why, if Ford makes a 'special armorall for the dash' we don't use it. of the 4 Ford dealership service departments, when I contacted them, did not mention any such product at all, and flatly dismissed the possibility of this damage claim. The service department that did mention this 'special armorall', would probably have been happy to sell us a couple ounces of Ford branded dressing for an outrageous mark up. It's the same thing as getting your oil changed at QuickLube or a Dealership. If you go to a dealership, you'll pay a lot higher price - when the product is frequently the same. I've asked other car wash owners and our chemical vendor about a 'special Ford armorall', they laughed and said, "Ummm, ya..."
2. I have spoken with both employees. Neither has said that putting armorall on a vehicle interior would cause damage to it. We wash and clean thousands of vehicles and Finteriors each year. We have never had a claim like this. Ever
After Mr***'s reply, I contacted ***, the maker of the dressing in question. I went over the situation in detail and showed them Mr***'s pictures. The dressing product in question is intended to be used as provided; that is, full strength, no diluting is required or suggested. We do not purchase it in a concentrated solution that is too strong to be applied as is; hence, the possibility that it was 'too powerful or concentrated and it damaged an interior' is zero. It was applied as suggested (undiluted), which gives the best looking application, and *** stated that they have never had such a claim. One of their largest clients is *** *** ***, who has 80+ stores across the United States. *** uses the same exact dessing product, applied in the same way, on every car they sell going to auction. *** has never had one complaint on the product from them, or any of other clients, on this armorall dressing product
I take damage claims seriously, and I have spent several hours on this claim. I have contacted Ford dealerships, other wash owners, our regional equipment and chemical guys, and even the manufacturer of the chemical. I know Mr*** is unhappy that we are denying his claim, but I have done a fair amount of work gathering information and seeing if there's a reasonable chance that this claim is legitimate. It we did it, we would take responsibility and fix it. I do not know Mr*** at all, and I am basing my decision solely off the facts and evidence. This decision is straight forward - the overwhelming evidence in this case clearly tells me that we did not cause the damage, and we are denying the claim.
Respectfully,
*** ***
I understand that you are upset and feel strongly that the car wash damaged your vehicleHowever, we have to go off the evidence at hand when we make our decisionIn this case, we have run over 200,cars through that tunnel and had zero damaged tire stem complaints until nowWe examined the equipment at the wash and nothing is malfunctioningWe examined the tapes and see nothing wrongWe know that nothing was caught in any brushes as no cars are scratched All of the evidence indicates to me that nothing malfunctioned in the wash Every car in front of yours and behind yours is fine; nothing has been adjusted or changed in the tunnel since you ran your car, and every other car has no tire stem damageIt's not an expensive partIf the evidence suggested to me that we did it, we would cover itHowever, it's an aftermarket part, the car left the site, and all evidence points to the tunnel operating correctlyI apologize but we will not cover it
I had a bad experience with my truck getting "detailed." The *** (***) and *** (***) were very rude and made it so obvious they didn't care to help meI paid $+tax and was promised a clean interior, I am a very unsatisfied customerI will NEVER go back or recommend anyone to get their car cleaned hereOh and they did not return any of the moneyPer ***, "I will not be cleaning your vehicle every week for the Next year, you could bring it in and I could get it done again." I don't want to take it in for the 3rd time! I don't have time to deal with these rude people! Do yourself a favor and don't come here, this *** Guy is rude and will not budge to give your money back
Complaint: ***
I am rejecting this response because:
This is is not an acceptable resolutionThe damage was indeed caused by your location on *** **instead of concentrating on lengthy email responses with information Mr*** needs to accept responsibilityI will not stop until he accepts responsibility and makes this right.
The fact that he states that both of his employees said that the damage was not caused by then is bogusThe pictures that I submitted in the last response clearly show the damage caused by the product usedIf the overspray was sitting on the interiorand your own employees wiped off the excess residue and the stains were left there then obviously caused by the product used *** and the other gentleman working that Sunday saw the damage first hand and the over spray on the vehicleOnce agin, Mr*** has made no attempt to see the vehicle firsthandLet's have a meeting to discuss this face to face so he can see the damage firsthand.
Please own up to the damage caused and quit trying to drag out the inevitableOnce again, I will not stop until this situation is resolved to my satisfactionI have the before and after photo evidence to substantiate the claim.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I think Mr*** has been misinformed by his manager. I never stated "okay fine" and hung up. *** said that I was welcome to file a complaint and I told him that I would if he or his boss were not willing to offer a real solution besides "a few free washes". It seems that Mr*** is confused. The issue isn't that the attendants used armor-all inside of my vehicle. The issue is that they over-sprayed the armor-all and the residual left on the interior of my vehicle stained certain parts of the interior. As stated by Mr*** in his response, "one local dealership said they make a 'special amorall for the dash'". If that's the case then why don't they use it? Seems like Mr*** just admitted that there is a special armor-all needed. If I was in the car wash business it seems like that would be something to invest in to avoid damage to vehicles
The fact that Mr*** is omitting is that *** and *** both admitted that the overspray of the armor all would have caused the damage. His own employees (the ones that work with vehicles on a daily basis) acknowledged the damage. Trust me, I have much better things to do on my free time than argue with a car wash about things like this. I would not take the time to call the car wash, show up in person, make a follow up call, file a formal complaint and respond to a complaint if the damage did not come from the car wash. I understand that Mr*** has a business to protect and sometimes it is difficult to admit mistakes made by employees. At this point he needs to accept responsibility for his employees and make this situation right.
Mr*** has not asked to inspect the damage personally, see pictures or meet with me in person. As stated by his manager, ***, he was very busy opening up a third location and did not have time to call me. I am really disappointed in the service that I received from the car wash and even more disappointed in the lack of customer service afterwards. Like Mr***, I work hard for the things in my life and I take care of them the best way I know how. I trusted his car wash to take care of my vehicle. After noticing the damages left by his employees I expect his company to cover the damages and make their mistake right. I am willing to get estimates to have the damage repaired if they will be taken serious and I am not wasting my time to get them and have them rejected by Mr***.
I have attached pictures so that Mr*** can have the opportunity to see for himself the type of damage that I am referring to. I was not able to take an effective picture of the windshield that shows the damage to the interior. The over-spray is directly in the view of the driver's side of the windshield. *** attempted to remove it and was unable to do so. I myself am in disbelief that the product caused this type of damage not only to plastic but also to glass and is not able to be removed
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This is not an after market partI own a Dodge Charger RT with a Hemi and it has the original tire pressure sensorAre you referring to the cap? The part was not inexpensive and that's why I dropped off the receipt of payment for the sensor which was and changeIf it's so inexpensive then you should reimburse me for my damages as I am requestingDid you stop to think that may be my car was not correctly guided on the track and that caused the tire pressure sensor to be too close to the equipment? I know what happened to my vehicle and will keep responding based on principalityI'm not concerned with the fact that it hasn't happened in this car wash before; it has also never happened to my vehicle before until nowWhat relevance does that have to the damages? It could possible be an operator error, but once again, I should not be responsible from damages incurred from either your equipment, operator error, or lack of warning signs your business fails to display warning of possible damages to tire pressure sensorsRegardless of this outcome I will make sure consumers are aware of how you operate your buisness and your your poor customer service practicesYou may once again want to peruse the websites providedMy claim is not an abnormalityIt has occurred more frequently than I thought as I have researched and talked to repair centersYour business will not flourish on bad business practices and poor customer service!
Regards,
*** ***
I appreciate the opportunity to respond to this claim. We take damage claims seriously and try to consistently deliver excellent customer service. I apologize for the managers not answering the phone, but they are frequently outside with customers and checking/running the wash, not
inside at the desk.We are unable to cover the alleged damage in this incident for several reasons. (1) As the GM previously stated on the phone, once a vehicle leaves the site, we have no idea what happens to it. In this case, the wheel could have been curb checked after leaving the tunnel/site - if an air stem was ripped off IN the tunnel, one would think the wheel would rapidly go flat before it even left the site? It's hard for us to determine if damage was caused on the site after a vehicle has already left the wash. That said, if we see clear evidence in the security cameras that our equipment malfunctioned, we would still cover the damage(2) As stated on the sign at the entrance to the wash, see attached, we do not cover aftermarket parts. Aftermarket parts/moldings/modifications run the gambit - some are high quality, others are Chinese junk and barely held together. We have no idea if they're well made and how they're attached to the vehicle - hence if it's not original equipment, we do not cover it. Again, that said though, if our equipment in the tunnel clearly malfunctioned, we could cover the damage. In this case, no cars in front of or behind the car in question had any tire stem damage, scratches, or any other damage. The tapes show nothing wrong in the tunnel. Nothing is caught in any brush or wrap in the tunnel - there would be scratches on the subject vehicle and other vehicles. The equipment was fine, there is nothing visible in the cameras, and it's an aftermarket part. Unfortunately, I know the customer won't be happy but we won't cover it. Respectfully, Kevin
I spoke with the manager on duty, ***, regarding this incidentHe stated that the customer wanted a clay bar done to the vehicle exterior, but we did not have a detailer on staff today for clay baringIt's not commonly asked for (maybe customers a year) and there are only a few of our guys who
are trained to do it He stated this to the customer *** said that the customer also had a small amount of mud under/behind the front tires and rear tires, and asked that they wash it off before he went into the tunnelThe manager stopped the tunnel, and they pressure washed the mud off before running him through the tunnel.After the customer exited the tunnel, he vacuumed his vehicle and then left without saying anythingI'm sorry that he wasn't happy with the wash, and I'm happy to rerun the vehicle for him again for freeIf he had said something before leaving the wash, they would have run it again at the time or cleaned any missed spots by hand, as needed.Regarding an alleged scratch, we can pull the security tapes and review his vehicle in the tunnelBut we will rarely consider a damage claim after a vehicle leaves the site, unless it's visible on the security tapesWe have no idea what happens to vehicles after they've left I can be reached directly at ***, I'll need the last of his cc or the time on receipt to find what time he went through the wash to pull tapes Cheers ***