Pirch

Hello, The customer was provided a stacking kit free of charge, which was shipped on 12/16/via [redacted] (tracking # [redacted] ) and delivered on 12/19/(see proof of delivery attached)We hope this provided a satisfactory resolution to this complaintBest Regards,

Revdex.com Complaint # [redacted] : May 23rd: Customer reached out to Assistant Store Director (ASD) disclosing her poor experience with PIRCH regarding her hot and cold water unit Customer requested Hot and cold water system, sales person did not order hot and cold unit, sales person ordered the hot tank and filtration system Customer stated that she had her plumber purchase all hoses, ASD requested bill from plumber for PIRCH to compensate the cost ASD disclosed to customer that PIRCH will order her the hot and cold system plus filter and hoses May 28th: Customer called ASD requesting status on chiller [redacted] sent her the tracking information [redacted] customer would receive on the 1st of June Item was not red labeled from Dallas which did not trigger urgency to delivery of product May 29th: ASD responded to customer’s feedback via email for the same information given on the 28thASD disclosed to customer her item is scheduled to arrive on Monday and included the tracking number [redacted] , customer was not charged shipping June 6th: Customer stated she never received chiller, after reviewing tracking information from UPS “dropped at door.” Customer disclosed to ASD she also did not receive filters and hoses ASD ordered another hot cold system and filter through Mountain plumbing, Mountain plumbing expedited order to receive Tuesday the 9th She requested all items to be sent to her home that Monday the 8thThe call was made on a Saturday afternoon and ASD informed the customer the earliest we can have her items UPS is Tuesday the 9th June 8th: Customer requested sent follow up email requesting status of filters ASD responded to email stating “I am waiting on tracking information from UPS.” ASD sent next day air tracking information to customer June 9th: Customer received requested items via UPS Customer made Revdex.com complaint requesting $compensation for plumbing bill Customer never sent bill for purchased hoses from her plumber Call was made to customer from Director on 6/24/15, the Director contacted assistant and is waiting for call back

Revdex.com Complaint #***: May 23rd: Customer reached out to Assistant Store Director (ASD) disclosing her poor experience with PIRCH regarding her hot and cold water unit. Customer requested Hot
and cold water system, sales person did not order hot and cold unit, sales person ordered the hot tank and filtration system. Customer stated that she had her plumber purchase all hoses, ASD requested bill from plumber for PIRCH to compensate the cost. ASD disclosed to customer that PIRCH will order her the hot and cold system plus filter and hoses May 28th: Customer called ASD requesting status on chiller. *** sent her the tracking information *** customer would receive on the 1st of June. Item was not red labeled from Dallas which did not trigger urgency to delivery of product May 29th: ASD responded to customer’s feedback via email for the same information given on the 28thASD disclosed to customer her item is scheduled to arrive on Monday and included the tracking number ***, customer was not charged shipping June 6th: Customer stated she never received chiller, after reviewing tracking information from UPS “dropped at door.” Customer disclosed to ASD she also did not receive filters and hoses. ASD ordered another hot cold system and filter through Mountain plumbing, Mountain plumbing expedited order to receive Tuesday the 9th. She requested all items to be sent to her home that Monday the 8thThe call was made on a Saturday afternoon and ASD informed the customer the earliest we can have her items UPS is Tuesday the 9th. June 8th: Customer requested sent follow up email requesting status of filters. ASD responded to email stating “I am waiting on tracking information from UPS.” ASD sent next day air tracking information to customer June 9th: Customer received requested items via UPS. Customer made Revdex.com complaint requesting $compensation for plumbing bill. Customer never sent bill for purchased hoses from her plumber. Call was made to customer from Director on 6/24/15, the Director contacted assistant and is waiting for call back

Hello ***, thanks for following up about this Revdex.com complaint today.">This issue was transitioned to our insurance company in April and the claim was settled satisfactorily with Mr*** in July