Pirepointe East Homeowners

Dear [redacted] , Re: # [redacted] / [redacted] Re Files# [redacted] I have reviewed the complaint and wish to reply as follows;The client did make a pmt here on 2/28/of $by Credit cardThe pmt was to be applied to her Nationwide/Allied auto policy.Upon trying to apply the policy the company advised us that they would only accept $as the policy was in cancellation.We advised the client by letter # [redacted] of this and the amount in excess of the $she needed.(see attched copy of letter ***)The policy cancelled for the $on 3/26/18We sent the client (letter ***) a letter advising her of the policy cancellation and a check (#***)in the amount of $ on 4/5/and in that letter (copy attached) letting her know she can reapply and shoulddo so before days elapses from the cancel date..We are more tthan happy to reinsure the client...and, sorry that any confusion disturbed her.I am available ’at once' upon hearing from her to get this all straightened out for her.P.Swe recieved your first notice of this complaint by mail on 4/6/2018From,EF Barrett

I will not be coming to your office to review anything I provided my documentation proving you owe money including your own agreement to pay the money The documents speak for themselves We have nothing further to review or discuss

In regards to complaint ID ***, response from EF Barrett insThe information that EF Barrett sent you was not trueI received no paperwork or information from them until after I filed the complaintThey are backdating paperwork and saying they sent it trying to cover up their mishandling of things. I never made a credit card payment on 2/28/I paid in cash to them on February 5, 2018, and they never sent the money inIf they would have sent the money my policy would have never been cancelledI called them times a week for 5-weeks over this and the fact my "policy" changed coverage and amounts without my knowledge or approvalNot only were my phone calls never returned, on two occasions I was placed on "hold" for over minutes while they were looking into things only to never get back on the line. And although I finally received my money back I am very disappointed with this company and would never recommend it to anyone!Sincerely,*** ***

In reference to your additional response to the Revdex.com,I am sure that the info and our original reply to the Revdex.com was and is correct.However, I will again review the entire issue 'today'. I'm requesting that you come into the office to go over the entire file.Please call us and request a time to do this OR simply stop in between 10am to 6pm Monday thru friday

I will not be coming to your office to review anything.  I provided my documentation proving you owe money including your own agreement to pay the money.  The documents speak for themselves.  We have nothing further to review or discuss.

Ihave reviewed the attached (copy o f the ’desired settlement' and the clients 'statement of the problem and,wish to reply as follows.1. 'All' of the insurance policies applied for were issued.2. the [redacted] cancelled the original policy after it was issued Becuase on the inspection o f the property...

as,it showed no egress on/to the 2nd floor.3. the [redacted] replaced 'immediately' the [redacted] policy, however for 'only' the liquor liability which is stillin force at the time o f this letter.4. the 3rd party ETI no longer has any interest or attachment to the client or the policies.5. All o f the policies and info has at some point during the issues of such and/or transaction have been sent tothe client.6. the property is now currently insured under/on the [redacted] policy..The last transaction was completed on 12/10/16.Accounting fo r the month onf 12/16 was finished on 12/31/16.A check/pmt to the client was to be and has been issued on or about 1/10/17 in the amount o f $89.95.This amount we believe is the final and correct amount on this account.This check and a copy o f this letter has been mailed to the client on or about 1/16/17

Dear [redacted], Re: #[redacted] / [redacted]  Re Files# [redacted]I have reviewed the complaint and wish to reply as follows;The client did make a pmt here on 2/28/18 of $115 by Credit card. The pmt was to be applied to her Nationwide/Allied auto policy.Upon trying to apply the...

policy the company advised us that they would only accept $140.36 as the policy was in cancellation.We advised the client by letter #[redacted] of this and the amount in excess of the $115 she needed.(see attched copy of letter [redacted])The policy cancelled for the $140.36. on 3/26/18We sent the client (letter [redacted]) a letter advising her of the policy cancellation and a check (#[redacted])in the amount of $ 115 on 4/5/18 and in that letter (copy attached) letting her know she can reapply and shoulddo so before 30 days elapses from the cancel date..We are more tthan happy to reinsure the client...and, sorry that any confusion disturbed her.I am available ’at once' upon hearing from her to get this all straightened out for her.P.S. we recieved your first notice of this complaint by mail on 4/6/2018From,EF Barrett