Pismo Coast Management

Complaint: I am rejecting this response because: they failed to take responsibility for poor serviceAs shown by the photographs the unit was filthyThey can make whatever claims they want but a picture is worth a 1,wordsTheir defense is that I didn't call them soon enough; but the onus for service is on them (as they reference getting it right the first time), I arrived with two exhausted kids at 5pm the day of check in and contacted them at 9am the next morningAt no point did they send anyone out to check in on usYes they have refunded the cleaning fee, we left the unit cleaner than we found it - but they have offered nothing for our inconvenience Additionally the claim that we were happy and booked again next summer is completely and dishonest The accusation that we are taking advantage of Revdex.com is ridiculous given the attached photoThis is exactly what Revdex.com is for - let this serve as a warning to others about their business practices Regards, **

The complaining party misunderstood our responseWe said that guests that have stayed in place immediately after them re-booked for next year and loved the place, not them (guests use of same house continues through today with guests happy about place and cleanliness)Further, the owners of the property have read the complaint and the owner does not want us to rent to them(complaining party) in future nor drop down to 2-night stay guests ever again and make or night the minimum as these type of complaints seem to not happen in circumstances The company we use for cleaning is bonded, been in business for years and is contractually responsible to go back out and clean at their own cost when a guest is not happyWe obviously follow that protocol and offered this time as wellWe have message to cleaning company as well in this regardAlso, the timing of when a call is made from complaining party was not am If the place was as "bad" as they describe then asking for $would not change the circumstancesComplaining guest was pleasant until we refused to acquiesce to their demand for $backThat is what this is aboutIf Revdex.com needs verification we have it including the re-booking information of guest following this one in same home and cleaning company that cleaned is available as well Thank you

Complaint: I am rejecting this response because: they failed to take responsibility for poor serviceAs shown by the photographs the unit was filthyThey can make whatever claims they want but a picture is worth a 1,wordsTheir defense is that I didn't call them soon enough; but the onus for service is on them (as they reference getting it right the first time), I arrived with two exhausted kids at 5pm the day of check in and contacted them at 9am the next morningAt no point did they send anyone out to check in on usYes they have refunded the cleaning fee, we left the unit cleaner than we found it - but they have offered nothing for our inconvenienceAdditionally the claim that we were happy and booked again next summer is completely and dishonestThe accusation that we are taking advantage of Revdex.com is ridiculous given the attached photoThis is exactly what Revdex.com is for - let this serve as a warning to others about their business practices Regards, **

The complaining party misunderstood our responseWe said that guests that have stayed in place immediately after them re-booked for next year and loved the place, not them (guests use of same house continues through today with guests happy about place and cleanliness)Further, the owners of the property have read the complaint and the owner does not want us to rent to them(complaining party) in future nor drop down to 2-night stay guests ever again and make or night the minimum as these type of complaints seem to not happen in circumstancesThe company we use for cleaning is bonded, been in business for years and is contractually responsible to go back out and clean at their own cost when a guest is not happyWe obviously follow that protocol and offered this time as wellWe have message to cleaning company as well in this regardAlso, the timing of when a call is made from complaining party was not amIf the place was as "bad" as they describe then asking for $would not change the circumstancesComplaining guest was pleasant until we refused to acquiesce to their demand for $backThat is what this is about.If Revdex.com needs verification we have it including the re-booking information of guest following this one in same home and cleaning company that cleaned is available as wellThank you

I have had an ongoing deposit with the company for over years, our last stay was in June and now they are gone and will not return my calls or emails! I would appreciate my deposit back as my last experience was not favorable!!

MsC*** had arranged to stay for months and had paid deposit for the months Unfortunately MsC*** stayed a total of months and the cleaning and repair bills ate into her deposit more than expected Professional cleaners and contractors had to be hired when MsC*** moved out for
dog and oil stains on the rugs and do minor repairs MsC*** was reimbursed $of her $deposit She was also given all the receipts from the cleaning and repairs.Pismo Coast Management

The complaining party misunderstood our response. We said that guests that have stayed in place immediately after them re-booked for next year and loved the place, not them (guests use of same house continues through today with guests happy about place and cleanliness). Further, the owners of the property have read the complaint and the owner does not want us to rent to them(complaining party) in future nor drop down to 2-night stay guests ever again and make 3 or 4 night the minimum as these type of complaints seem to not happen in normal circumstances. The company we use for cleaning is bonded, been in business for years and is contractually responsible to go back out and clean at their own cost when a guest is not happy. We obviously follow that protocol and offered this time as well. We have message to cleaning company as well in this regard. Also, the timing of when a call is made from complaining party was not 9 am. If the place was as "bad" as they describe then asking for $300 would not change the circumstances. Complaining guest was pleasant until we refused to acquiesce to their demand for $300 back. That is what this is about.If Revdex.com needs verification we have it including the re-booking information of guest following this one in same home and cleaning company that cleaned is available as well. Thank you.

**-As Stated by the Business. In reference to this complaint 1067570, we wholly disagree with the entirety of it. We have hundreds of transactions every year and dozens of vacation stays within the property referenced and so have hundreds of happy customers. Nevertheless, every year we have a...

few folks seek to get a discount off of their stay in which they give us no way to fix a problem. Instead they seek to ''endure" though a dirty home as they put it and ask for hundreds of dollars back. The stated written policy is that within arrival time that the guest soon after contacts us so we can fix any and all problems. We were not notified of the "problems" till after the guests spent time purportedly cleaning it. Again, when a home is not adequately cleaned and guest calls us after arrival then we send out the professional cleaning service we employ to remedy it. The owner of the bonded, professional cleaning service personally checks the properties they clean for us prior to guest arrival and did so in this case. The cleaning service is contracted and responsible for that. The cleaning company owner cleaned, inspected and billed us for the cleaning pursuant to such agreement. To make a guest completely happy, we sometimes offer a small consolation for inconvenience (again, maybe in 1% of cases) and we did offer this guest a credit back which they scoffed at and asked for $300 back. We are disappointed as we generally do not vacation rent this house for less then 3 nights but made an exception for a shorter stay, which, in and of itself is a concession because otherwise a hotel/motel is only other option for 2 night stays like theirs in this case. In summary:A professional cleaning company cleaned the home before and after. We use the same company on all properties. The owner of that company personally checks the properties for cleanliness before gusts arrival, as was done here. This company can be contacted by Revdex.com.Guests stayed before and after this complaint guest and are very happy and booking it next summer. For an ocean front property in the area, this is a good value.Our contracted policy, which is industry standard, is that mgt. company gets it right upon arrival (again, common policy of the industry). Otherwise, it is like staying at a hotel for 2 nights and before check out you call and say the rooms were filthy and that you want them to knock off a few hundred bucks of the cost because they (the guests) had to clean it.  The hotel would make the room clean upon check in. Same idea.This guest didn't get their way ( a discount) so seems to be trying to use Revdex.com complaint to accomplish that.Thank you.

Complaint: 10675705
I am rejecting this response because: they failed to take responsibility for poor service. As shown by the photographs the unit was filthy. They can make whatever claims they want but a picture is worth a 1,000 words. Their defense is that I didn't call them soon enough; but the onus for service is on them (as they reference getting it right the first time), I arrived with two exhausted kids at 5pm the day of check in and contacted them at 9am the next morning. At no point did they send anyone out to check in on us. Yes they have refunded the cleaning fee, we left the unit cleaner than we found it - but they have offered nothing for our inconvenience. Additionally the claim that we were happy and booked again next summer is completely false and dishonest. The accusation that we are taking advantage of Revdex.com is ridiculous given the attached photo. This is exactly what Revdex.com is for - let this serve as a warning to others about their business practices. 
Regards,
**

DON'T BOOK THEM! Not reliable or trustworthy! I had a paid in full for a reservation in Pismo through this company months in advance. Friends and family had purchased airfare and made travel arrangements, 6 weeks after my reservation I received a cancellation notice with no explanation. I attempted to contact them with no response. Extremely disappointed with this company, would not recommend at all. Hoping to save others the headache of doing business with this company.

The complaining party misunderstood our response. We said that guests that have stayed in place immediately after them re-booked for next year and loved the place, not them (guests use of same house continues through today with guests happy about place and cleanliness). Further, the owners of the property have read the complaint and the owner does not want us to rent to them(complaining party) in future nor drop down to 2-night stay guests ever again and make 3 or 4 night the minimum as these type of complaints seem to not happen in normal circumstances. 
The company we use for cleaning is bonded, been in business for years and is contractually responsible to go back out and clean at their own cost when a guest is not happy. We obviously follow that protocol and offered this time as well. We have message to cleaning company as well in this regard. Also, the timing of when a call is made from complaining party was not 9 am. 
If the place was as "bad" as they describe then asking for $300 would not change the circumstances. Complaining guest was pleasant until we refused to acquiesce to their demand for $300 back. That is what this is about.
If Revdex.com needs verification we have it including the re-booking information of guest following this one in same home and cleaning company that cleaned is available as well. 
Thank you.

**-As Stated by the Business.
 
In reference to this complaint 1067570, we wholly disagree with the entirety of it. We have hundreds of transactions every year and dozens of vacation stays within the property referenced and so have hundreds of...

happy customers. Nevertheless, every year we have a few folks seek to get a discount off of their stay in which they give us no way to fix a problem. Instead they seek to ''endure" though a dirty home as they put it and ask for hundreds of dollars back. The stated written policy is that within arrival time that the guest soon after contacts us so we can fix any and all problems. We were not notified of the "problems" till after the guests spent time purportedly cleaning it. Again, when a home is not adequately cleaned and guest calls us after arrival then we send out the professional cleaning service we employ to remedy it. The owner of the bonded, professional cleaning service personally checks the properties they clean for us prior to guest arrival and did so in this case. The cleaning service is contracted and responsible for that. The cleaning company owner cleaned, inspected and billed us for the cleaning pursuant to such agreement. To make a guest completely happy, we sometimes offer a small consolation for inconvenience (again, maybe in 1% of cases) and we did offer this guest a credit back which they scoffed at and asked for $300 back. We are disappointed as we generally do not vacation rent this house for less then 3 nights but made an exception for a shorter stay, which, in and of itself is a concession because otherwise a hotel/motel is only other option for 2 night stays like theirs in this case. 
In summary:
A professional cleaning company cleaned the home before and after. We use the same company on all properties. The owner of that company personally checks the properties for cleanliness before gusts arrival, as was done here. This company can be contacted by Revdex.com.
Guests stayed before and after this complaint guest and are very happy and booking it next summer. For an ocean front property in the area, this is a good value.
Our contracted policy, which is industry standard, is that mgt. company gets it right upon arrival (again, common policy of the industry). Otherwise, it is like staying at a hotel for 2 nights and before check out you call and say the rooms were filthy and that you want them to knock off a few hundred bucks of the cost because they (the guests) had to clean it.  The hotel would make the room clean upon check in. Same idea.
This guest didn't get their way ( a discount) so seems to be trying to use Revdex.com complaint to accomplish that.
Thank you.

I have had an ongoing deposit with the company for over 4 years, our last stay was in June 2016 and now they are gone and will not return my calls or emails! I would appreciate my deposit back as my last experience was not favorable!!

Complaint: 10675705
I am rejecting this response because: they failed to take responsibility for poor service. As shown by the photographs the unit was filthy. They can make whatever claims they want but a picture is worth a 1,000 words. Their defense is that I didn't call them soon enough; but the onus for service is on them (as they reference getting it right the first time), I arrived with two exhausted kids at 5pm the day of check in and contacted them at 9am the next morning. At no point did they send anyone out to check in on us. Yes they have refunded the cleaning fee, we left the unit cleaner than we found it - but they have offered nothing for our inconvenience. 
Additionally the claim that we were happy and booked again next summer is completely false and dishonest. 
The accusation that we are taking advantage of Revdex.com is ridiculous given the attached photo. This is exactly what Revdex.com is for - let this serve as a warning to others about their business practices. 
Regards,
**

Ms. C[redacted] had arranged to stay for 3 months and had paid deposit for the 3 months.  Unfortunately Ms. C[redacted] stayed a total of 7 months and the cleaning and repair bills ate into her deposit more than...

expected.  Professional cleaners and contractors had to be hired when Ms. C[redacted] moved out for dog and oil stains on the rugs and do minor repairs.  Ms. C[redacted] was reimbursed $650 of her $1000 deposit.  She was also given all the receipts from the cleaning and repairs.
Pismo Coast Management

Review: Beach house rental delivered in shoddy condition. We spent over $1,000 for a two night stay at Pismo Coast Management's house on Strand in Oceano. Upon approach there was a tractor parked in the driveway with a few feet of the door. We were thrilled to be on the ocean but disappointed in much of the rest of the house. Our ocean view was obscured by windows so filthy we could write on them, there were dishes in the dishwasher plus a fingernail on the counter, and after a couple hours of walking around inside our feet were turning black. To access the beautiful patio on the sand we had to either climb over a three foot sand dune which completely obscured the side yard or jump over a door mat literally covered in bird feces. The space, as advertised, was sparsely furnished but lacking in many ways: per the ad the place sleep 8 but only had 5 forks, it was a beach house without beach towels or beach furniture and basic amenities. We were having a small graduation party and spent roughly 2.5 hours cleaning to get the house into acceptable conditions. We contacted the management company late morning on the first full day of our stay and they said we should have contacted them sooner, but offered a small refund of 1/3 of our cleaning fee. They said the place was cleaned but the photos we have say otherwise.Desired Settlement: Full refund of cleaning fee $220 (PCM gave $75, asking for additional $145). I am not asking for anything to cover the time we spent cleaning nor the disappointment. The place was not cleaned well nor recently, it was not up to our standards. Our other booking with PCM that same weekend was excellent and made it readily apparent that this was not up to their standards either.

Business

Response:

**-As Stated by the Business.

Review: The property mgmt company rented a vacation rental to my husband and I with the understanding that we are looking to rent for 3mo and more. The cost to cover cleaning service is $250, we had paid for that in advance. We also paid for a $1K deposit for property damage or incidentals. The property manager or employee at the time named D[redacted] show us a vacant property. We were told the property will be clean when we move in. On the first night, we arrived at the property we found the property to be very dirty. The surface area on the counter was dirty and dusty, the carpet had pet hair (I know since my culture does not allow us to wear shoes in the house, my white socks was covered with short pet hair). We called and informed D[redacted] that the property is not clean and need to be clean. We explain what we was and found, included human hair all over the 2 full baths and 1 pwd room, sheets had blood stain, and there was numerous areas of the house was already damaged prior to our arrival. In example, the TP paper dispenser was broken, it is held together with one screw in the pwd room and master room. All the toilets have yellow rings and the seats are not clean. We have a new born baby with us and all the hotels were booked for the holiday months. We needed a place to stay so we offered to clean the please and stay the night. We had to HOT wash all the sheets, comforters, and pillows before we could use it. After 7 mo of rental we return the property to the management group. We were informed that D[redacted] is no longer with the company and everything we discussed with D[redacted] did not matter or count. We tried to show the management company photos of the place on our first night there. They didn't want to see the photos or conduct a property walk through with us (which we asked and insisted on doing). The property owner and mgmt company want us to pay for the cleaning and repair of the place. They are not going to refund us the $1K we put down. Instead they want us to pay for a deep clean of the place.Desired Settlement: I would like my full refund of $1K for the deposit since we didn't damage the property. We actually had to put money in cleaning the place since we have a baby w/us. I have pictures to show the condition of the home on day 1 but no one wants to see these photos. I believe did not have a fair change to state our findings since we no longer have D[redacted] to support our claim. She said everything was noted and we would not be responsible, that the $250 will cover the cleaning billing.

Business

Response:

Ms. C[redacted] had arranged to stay for 3 months and had paid deposit for the 3 months. Unfortunately Ms. C[redacted] stayed a total of 7 months and the cleaning and repair bills ate into her deposit more than expected. Professional cleaners and contractors had to be hired when Ms. C[redacted] moved out for dog and oil stains on the rugs and do minor repairs. Ms. C[redacted] was reimbursed $650 of her $1000 deposit. She was also given all the receipts from the cleaning and repairs.Pismo Coast Management