Pismo Property Management

Our records show that, upon the tenant, [redacted] , checking into the unit we did received a telephone call regarding the stair carpet being dirtyOur representative apologized for the situation and advised the tenant that we would be happy to arrange for housekeeping to re-clean the unitThe tenant expressed that they were busy and just wanted to inform us of the unit’s condition upon arrival Over the weekend the tenant left a voicemail with our maintenance department, which our maintenance department responded to within two hours of the initial call, regarding further problems such as, flooding in the downstairs closet, a lightbulb and a broken sink handleOur office representative immediately phoned DJ’s Plumbing and Service Master Restoration to address the situationThen followed up with the tenant regarding the service call experiences and to inform the tenant that we would happily make alternative arrangements with a hotel and would proceed to cancel the reservation at this point without penalty, should they feel that the situation could not be resolvedThe service reports from both DJ’s Plumbing and Service Masters stated that the closet flooring was completely dry and that they could not determine what the tenant’s issue was other than the lightbulb that had unfortunately expired and the sink handleThe owner of DJ’s Plumbing - even replaced the lightbulb and snapped a photo of the area in question capturing the supposed luggage that was damaged, yet the photo shows no discoloration or damage of any kindThe plumber then proceeded to order the sink handle from the appropriate supplier and informed the tenant that the sink could be used and that he had lowered the temperature to ensure safetyWe appreciate [redacted] ’s business as a valued customer, and we are committed to providing all of our clients with the best service possibleAfter reviewing all vendor service reports our company has determined that this complaint was properly addressed in accordance to our company policy and procedures manual and with the best interest of all parties involvedOur company has offered the client a $gift certificate toward future bookings for the inconveniences that occurred during their stay at the unitPismo Property Management

Our records show that, upon the tenant, [redacted], checking into the unit we did received a telephone call regarding the stair carpet being dirty. Our representative apologized for the situation and advised the tenant that we would be happy to...

arrange for housekeeping to re-clean the unit. The tenant expressed that they were busy and just wanted to inform us of the unit’s condition upon arrival.  Over the weekend the tenant left a voicemail with our maintenance department, which our maintenance department responded to within two hours of the initial call, regarding further problems such as, flooding in the downstairs closet, a lightbulb and a broken sink handle. Our office representative immediately phoned DJ’s Plumbing and Service Master Restoration to address the situation. Then followed up with the tenant regarding the service call experiences and to inform the tenant that we would happily make alternative arrangements with a hotel and would proceed to cancel the reservation at this point without penalty, should they feel that the situation could not be resolved. The service reports from both DJ’s Plumbing and Service Masters stated that the closet flooring was completely dry and that they could not determine what the tenant’s issue was other than the lightbulb that had unfortunately expired and the sink handle. The owner of DJ’s Plumbing - even replaced the lightbulb and snapped a photo of the area in question capturing the supposed luggage that was damaged, yet the photo shows no discoloration or damage of any kind. The plumber then proceeded to order the sink handle from the appropriate supplier and informed the tenant that the sink could be used and that he had lowered the temperature to ensure safety. We appreciate [redacted]’s business as a valued customer, and we are committed to providing all of our clients with the best service possible. After reviewing all vendor service reports our company has determined that this complaint was properly addressed in accordance to our company policy and procedures manual and with the best interest of all parties involved. Our company has offered the client a $150.00 gift certificate toward future bookings for the inconveniences that occurred during their stay at the unit.
Pismo Property Management

Review: I rented a 3 bedroom 3 bathroom house from July 24-July 27 in Pismo Beach. My family and I were in town for a family reunion. There were multiple issues that I immediately informed Pismo Property Management of. First the stairway carpet was extremely dirty. I took pictures and sent them to the company so that I would not be charged an additional cleaning fee. The right sink handle in the master bathroom came off. We could not turn on the cold water in that sink which rendered that bathroom unusable for practical reasons. The master bedroom closet light did not work. My mother was not able to use that closet at all. There was a light bulb out in the master bedroom. The downstairs bathroom had some plumbing issues that seeped into the bedroom behind it an soiled my clothing and suitcase. A plumber was called out but was unable to recreate the issue and also was not able to fix the master bedroom handle. Due to this plumbing issue we also did not use this bathroom very much. Essentially for 5 people where I thought I was renting a house with the use of 3 bathrooms, we only really could use one toilet. I contacted the rental company multiple times during the stay and upon checkout I summarized the issues with the administrative staff. I have called multiple time and sent numerous email but have not received a response.Desired Settlement: I paid $1211.44 for a three night stay and am requesting a full refund for the issues during the stay and the continued hassle in dealing with this matter.

Business

Response:

Our records show that, upon the tenant, [redacted], checking into the unit we did received a telephone call regarding the stair carpet being dirty. Our representative apologized for the situation and advised the tenant that we would be happy to arrange for housekeeping to re-clean the unit. The tenant expressed that they were busy and just wanted to inform us of the unit’s condition upon arrival. Over the weekend the tenant left a voicemail with our maintenance department, which our maintenance department responded to within two hours of the initial call, regarding further problems such as, flooding in the downstairs closet, a lightbulb and a broken sink handle. Our office representative immediately phoned DJ’s Plumbing and Service Master Restoration to address the situation. Then followed up with the tenant regarding the service call experiences and to inform the tenant that we would happily make alternative arrangements with a hotel and would proceed to cancel the reservation at this point without penalty, should they feel that the situation could not be resolved. The service reports from both DJ’s Plumbing and Service Masters stated that the closet flooring was completely dry and that they could not determine what the tenant’s issue was other than the lightbulb that had unfortunately expired and the sink handle. The owner of DJ’s Plumbing - even replaced the lightbulb and snapped a photo of the area in question capturing the supposed luggage that was damaged, yet the photo shows no discoloration or damage of any kind. The plumber then proceeded to order the sink handle from the appropriate supplier and informed the tenant that the sink could be used and that he had lowered the temperature to ensure safety. We appreciate [redacted]’s business as a valued customer, and we are committed to providing all of our clients with the best service possible. After reviewing all vendor service reports our company has determined that this complaint was properly addressed in accordance to our company policy and procedures manual and with the best interest of all parties involved. Our company has offered the client a $150.00 gift certificate toward future bookings for the inconveniences that occurred during their stay at the unit.Pismo Property Management

Consumer

Response:

Review: 10806000

I am rejecting this response because: I was never given the option to stay in a hotel. The bathroom sink was not usable and the plumber did not fix the light or lower the temperature. I was also never offered additional cleaning. I requested a partial refund and was never offered a gift certificate. I do not want a gift certificate as I never intend to stay in a property managed by this management company. I have called and left numerous messages and sent emails. I have never received a response. Not until I filed this complaint with Revdex.com.

Regards,