Pit Boss Grills Reviews (28)
I was well pleased with the Grill and how it cooked.
After only 4 times Cooking on this Grill and 2 days over the 1 month take back to Walmart if it breaks option. The Grill quit working. I called Customer service. By the way the Service number is not easily found. The man on the line was really great to work with and it was determined that both the probe and the control board were bad. He told me he would send both.
Well after missing Memorial day and Father's Day, I still have not received the parts.
I am not very pleased with this product as I have seen a lot of Control board issues.
The way it is going I may get to Grill at Christmas. But as it stands right now I paid good money for a plant stand!
Come on Pit Boss! You need to do better!
I could not skip the ratings star. Did not want to give any stars, but I had to choose one of the options. I will give you a one for the nice gentleman I spoke to first in Service, but that is all!
Called the warranty number and placed a call back request after being on hold for 30 minutes.
After discussion it was decided the temp probe was most likely faulty and they would have one sent out. At this point I thought ok, pretty good service.
On 6/8/2020 I contacted the company and asked what the status of the replacement probe was as I had no information to date. Was then informed the probe was backordered and would not be available until after 6/28/2020 at the soonest.
Cannot take the machine back to place of purchase. Pit Boss is unable to provide parts in a timely manner so here it sits... I would look elsewhere for your smoker needs. Pit Boss is not a very good choice.
For Pit Boss Whiskey Upright...
Just fired up new whiskey still. I have another Pit Boss for last 3 years (PB700FB) and versed in the 'art' of pellet grilling/smoking.
The whiskey still has some design issues though that I need to ask about.
1- With the 'burning temp' set to 350 it will not reach higher than 208 on center rack. Confirmed by it not being able to boil water at all. Appears to be poor design of placement of controller thermal probe. Heat is coming direct off bottom of grease tray, funneling up by the probe, thereby giving false temp readings compared to actual cooking areas. By turning burn diffuser 90deg I was able to attain 275 at the center rack, using meat probe as test. However, that's still a 75deg variance from set temp to probe temp. I believe that's due to placement as I can make a temp probe shield and get temps closer, but shouldn't have to come up with my own mods.
Is there an updated mount for the set temp probe?
2- The pellet bin is not shaped with enough slope to keep auger fed. Using new Pit Boss pellets the auger runs dry with half of the bin still full. It appears there isn't enough slope to the bin. Is there an update for this, as currently the auger runs dry after only couple of hours, while still half full Manual beating it on the side is not what I would expect to have to do.
Response from Pit Boss...(MUST READ, the rep must be a joke)
Thank you for reaching out! With how your unit is behaving in temperature, that is how it is intended to. With this unit specifically, the temperature is always going to be hotter at the bottom then the top. The temperature probe is placed down at the bottom so it can maintain the temperature you would like it set to. We don't have any modifications for this unit as it is working as intended.
As for the pellet hopper. Since the hopper on these units have a flat bottom, it causes the pellet bridging to happen more frequently. We recommend always keeping the hopper at least half way full the whole time. Even then, it can cause the pellets to bridge up and stick to the walls. With that we recommend using Turtle Wax around the hopper so that they slide down a lot easier. You can take the hopper grate off and it will allow better access to that hopper.
Bought a series 4 upright pellet smoker from Lowe’s 2 days before Thanksgiving 2019. Burned it in the day before Thanksgiving and it started fine and temp rose to 325 but the next cycle it did not hold the temp, 200, dropping to 115 and flashing. It did restart and rose to 180 then dropped again to 115 and flashing then went out. Tried again on Thanksgiving day with similar results. Called ‘customer service’ and was told the controller was bad and they’d send a new one. It arrived 8 days later. It took me (an electrics tech) over an hour to replace, fired it up and got the same results... not happy, we had a nice brisket ready to smoke assuming the controller would fix it. Called ‘customer service’ again and was told it was the temp sensor and they’d have one to me in 2 or 3 days. 5 days later I emailed and asked where it was, 2 days after that I get this:
You've had an update to your case inaccurate readings (# XXXXX) on 2019-12-20 14:56:10:
cx is upset item has not shipped, would like a delivery date.
If you have additional questions, please feel free to call us directly at 877.303.3135
So I’m a cx! Wow! The sensor status was updated to shipped the following day. We’ll see if the temp probe fixes it but I’m not overly optimistic at this point. I threatened to return the smoker and she said she was sorry I was having trouble but that I can return it if I wanted to. Haven’t had this bad of ‘cx service’ ever! Will NOT recommend! Zero stars is my rating.
Purchased a pit boss two series Hammerstone finish . Easy to put together! Plugged it in and it was already on but the switch never would turn off! Started to set it ready to preheat for burning it off and got err code and couldn’t set! Next day tried again and after a few times trying finally got it to set heat temperature and timer! Everything going well with the temperature getting up to temp then all of a sudden it started on fire! Since we couldn’t get it to turn off we unplugged it and fire finally out! Cleaned it up and tried again but now nothing but ERR on the screen and beeping sound! It’s toast! Never got to use! Called customer service put on hold for ever left call back # and haven’t heard nothing back! Nephew has the 5 series and loves it! Thought we would get the smaller one which was a bad mistake! Not a friendly smoker!
Used tailgater pit boss 4 times and led panel went out called to buy a replacement found out that it was under warranty lady assured me that I would get a replacement didn't receive product. I called 6 times before I was able to talk to someone the first time 30 minute waits am not calling again Buy a different product and you will save yourself a lot of headaches.
One star is one to much. Purchased the Vertical Digital Electric Smoker (series 3 - model PBV3D1) in January. I've used it three times, and each time the internal heat is twice the set temperature. This has been checked using two separate ambient thermometers. I've called numerous times and get put on hold for hours and then disconnected. Is this why it has a 5-year warranty? Does anyone answer the phone there?
Take a look at my recent post regarding vertical smoker. Maybe you can add some mods yourself as I am doing.
1 star is even too much. My husband and I bought an upright smoker, we unfortunately got rid of our traeger for this piece of crap! It worked one time and quits all the time after that. It throws an error saying it’s too hot, when our food is still raw. I’ve called multiple times, along with leaving emails with no reply. DO NOT BUY THIS!
have the same problems on the first 2 times using my smoker, customer service wants to send me a new control panel and temp probe, rather have a new smoker that works like it should.
We shopped and bought a pitboss this past memorial day. It broke the first day fuse was bad so we replaced it. Then ignitor broke. Company said they will send it right out . Today is almost 1 month later and still no ignitor. Called customer service and wait an hour and lady "accidently hung up". When called back she put us on hold again for indefinite time. GO BUY A TRAEGGER BECAUSE THIS COMPANY SUCKS! I CAN NOT EVEN GIVE 1 STAR
I purchased a Pit Boss wood pellet grill and smoker, Model PB700FB, about 8 weeks ago. I have used it 7 or 8 times and have had excellent results. Today I was using it when it suddenly began making a noise like a fan blade was rubbing against something below the Hopper Box Housing where the mechanical parts are. I disassembled the hopper assembly and discovered that the small screw which secures the nylon bushing (Part# 8-PH) on the auger drive to the housing had worked it way out and the auger had moved rearward pushing the motor fan against the housing stalling the motor. It appears the screw was overtightened in the nylon bushing and had stripped the nylon leaving the screw loose which subsequently worked it's way out. I rotated the bushing about a 1/4 turn and re-installed the screw so it was in a different spot. The screw is a wood screw style so with a little pressure I was able to screw it into the nylon bushing taking care not to overtighten and strip out the nylon. I also put a small dab of crazy glue on the screw to ensure it wouldn't come out again. This method of fastening the bushing seems a little under-engineered.