Pit Boss Grills

Originally purchased a pit boss grill in 2019. Within a year the grill was rusted out so bad it was unusable. Contacted customer service and they sent me another grill. Received new grill Dec 2022 as of today July 14th 2023 the grill is already rusted so bad that I am unable to use. Contacted customer service and they refused to stand behind their product. This grill stays under a cover patio and covered will grill cover when not in use. DO NOT WASTE YOUR MONEY ON PITBOSS! my cheap Walmart charboil grill has outlasted 2 of their grills. Unfortunate, companies will not stand behind their products. I will never purchase one of their products again! Thanks Pitboss for providing your customers with such "high quality " junk!

I'm 47 My wife bought me this for my 45th birthday pro series $700 pit oh I loved it first thing that happened is the great busted they said it was a recall send us some new next thing auger quit spinning due to a motor next thing heating element quit working WTH trying to cook on it right now got it set for 350° I'm at a smooth 290 258 internal thermometer Believe I'm going back to stick burner

Bout burnt my house down. Control board. Been on hold 2.5 hours

We purchased the KC combo from Walmart 2020 AND REGISTERED IT WITH PITBOSS AND I HAVE EMAIL TO PROVE IT!
THIS GRILL EVEN WITH A GAZEBO AND GRILL COVER WILL IMMEDIATELY START RUSTING AND THEY DO NOT COVER RUST!
And YEA THE GRILL WAS SEASONED PROPERLY AND SEASONALLY! IT IS CHEAP METAL AND WILL IMMEDIATELY RUST!
This grill did NOT work since day one!
So far ALL 8 Major PARTS HAVE BEEN REPLACED REPEATEDLY!
All because each customer service tech insisted they knew what part was bad!

I have literally spent more time on the phone trying to get grill to work and more time taking apart and replacing parts than I do cooking
(MIND-YOU THEY DO NOT SEND ANYONE OUT! YOU HAVE TO FIX IT YOURSELF BECAUSE THEY CLAIM THEY ARE

“A SUCH A SMALL COMPANY”

THAT THEY DO HAVE SERVICE OR TECHS OR ANYONE TO SEND OUT!
BULL THE GRILLS ARE SOLD IN EVERY MAJOR STORE!

THIS GRILL WAS REGISTERED WITH PROOF OF PURCHASE BUT PIT BOSS when it was purchased! THEY supposedly “changed their computer system” (THEY LOST ALL THEIR CUSTOMERS INFORMATION EXCEPT FOR EVERONES EMAIL SO THEY CONTINUE TO SEND THE IRRITATING MARKETING EMAILS in reality I believe THEIR SYSTEM CRASHED OTHERWISE WHY CLAIM they have the information archived but refuse to retrieve it!?
HOW ABOUT THAT FOR CUSTOMER SERVICE?
IF THEY ARE
“SUCH A SMALL COMPANY” WHY ARE THEY IN EVERY LOWES AND WALL MART AND EVERYWHERE ELSE?

REALITY IS THEY DO NOT CARE ABOUT THEIR CUSTOMERS!
THEY EXPECT ALL THEIR CUSTOMERS TO BE PROFESSIONAL REPAIR TECHNICIANS?
Anyway..
The Wi-Fi did not work, I called pit boss and they blamed their own smoke it app, I called Smoke I and they Blamed pit boss saying it is a “known issue” Eventually after hours on the phone I was eventually sent a new control unit, TIME CONSUMING REPLACEMENT. That one the Blue tooth did not work, after hours on the phone with pit boss blaming Smoke It and Smoke It blaming Pit boss I was sent another grill.
The smoker part of grill kept on giving error codes, grill would GO FULL FLAME ON AND TORCH EXPENSIVE BABY-BACK RIBS.if you try to unplug and save your ribs you are going to get BURMED YOURSELF!

For three years of having each service tech/customer support INSISTED they knew the problem and sent out numerous parts including smoker grill probes, ignighters, and fire box (which was WRONG MODEL replacement part). This grill still does not work!
They refuse to replace it with out proof of purchase THAT THEY HAD!
Three years in and I STILL DO NOT HAVE A WORKING GRILL!

They tell me to go to Walmart and get receipt but we have a different credits card number and don’t recall the date of purchase so Walmart can not help!
They AGAIN CLAIM THEY HAVE MY GRILL REGISTRATION AND PROOF OF PURCHASE “archived” BUT REFUSE TO RETRIEVE IT!
They INSIST I HA E TO GET WALMART TO RETRIEVE IT AND ONLY THEN WILL THEY ADMIT IS IS A LEMON AND REPLACE IT!

Was purchased new as a birthday present to replace the Treager Smoker (STILL FUNCTIONING) I have had for the last 8
years. Plugged in the Pitt Boss, and instantly got the Err code for the heating element, the auger and the IT.
Followed ALL troubleshooting steps. STILL will not feed without manually making it. Although the element light gives an error
message, it does ignite the manually fed pellets. Been calling customer service for a week.
Left my number as requested (multiple times). NO CALL BACK.
Now I have a "TOP of the LINE" Pitt boss Platinum Lockhart which has never been used, DOES NOT function, and cannot get
the company to respond regarding issues. WORST PURCHASE EVER!
I wish I had read the reviews prior to purchase.

So excited to use my father's day purchase from my wife and kids. Other than a rather complicated assembly which was totally unnecessary, the arrogance of the manufacturer as to no warranty on the electrical is outrageous. 3 sessions into an enjoyable smoking season, the plastic cover begins to peel off from the control panel. 1 session later, the board goes blank. Exploring the reason, I find that the fuse, which is impossible to locate and service is most likely the reason for this issue. Really, a too low amperage fuse on a smoker? Please advise me as to how to dispose of this in a environmentally safe manner. I'll go back to old time charcoal any day. Worst grill/smoker ever made.

We saved up to buy this grill. Since we received it the gas side has never worked. Even after calling customer service and speaking with their techs. They sent us a replacement part which I installed and it still didn't work. I wouldn't recommend buying this grill.

Father’s Day Gift used twice ! 1 week old - we had a Fire in the hopper —- PIItboss does not care - does not stand by the product - I was told they will send part replacement amd I need to scrap amd sand amd repaint ! ! - they only have a warranty on the parts ! They are no help - they don’t care at all -So upsetting amd stressful DO NOT BUY ! You will waste your money !

I bought a pit boss series 5 on 4/26/22 at academy. It’s a shame though, because it broke down before I owned it for 2 months.
After 4 wonderful smokes, the control board went out. I called customer service and they determined that I needed a new control board. The awesome custom service rep that I spoke with, was very professional and helpful. Unfortunately that’s the end of my good experience with pit boss. While I confirmed receipt of emails (including one with a coupon, that expires in 30 days (useless))she informed me that this part is not available, but as soon as they get more in, she will ship it out priority (should be 1-2 weeks). Well 2 weeks later, still not a word, or update on my replacement part. The website is as useless as the app. Live chat is always down and last night at 7:30 PSD, I try to call and its a recording saying they are closed, call back during normal business hours. It is your posted normal business hours.
So then I go back to pit boss site log into my account and whenever I click on support tickets, it just takes me to the pit boss home page.
I’ve wasted $$$$ on a product I can’t use from a company that doesn’t care about their customers. Unfortunately I’m outside of my 60 day return with retail seller.
I finally got someone on the phone again today 7/10/22 and they tell me it’s on back order, expect 6-8 weeks.
Had they told me this when I ordered part, I could have returned it to academy for a full refund.

To add a bit more irony… I recommended this grill to my best friend 3 weeks after I bought mine, he bought one too. His control board just went out yesterday !

Buyer beware, don’t buy a Pitt boss!

In March 2021 I bought the 1000 Laredo Pitboss from Walmart. In June (Father's Day), I cooked steak and turned the heat up to 400 to sear the steaks. When I placed them on the Pitboss it caught fire, major fire. The grill paint immediately bubbled and flaked off exposing rust. The grill then begin dripping a greasy sludge every time I used it and the cleanout ashtray must have melted and will not come out. I wrote to Pitboss, they emailed me requesting photos. I could not find the email. A few months ago I contacted them again, after another fire in the grill. I was told there is nothing they will do, then I was told they were at least sending me a new tray for the ash, but it NEVER came. So, I did a lot of research and found that the first fire probably caused some damage to the wiring inside that detects the heat and helps to regulate when to dump pellets and ignite the pellets. I tried to remove the screws on the hopper to access it. I can not get any of the screws off. (The hopper was already assembled in the box when I bought my smoker) All the screws keep stripping and I now have a $500 Pitboss sitting there Not able to be used or repaired. What a waste of money!

6 to 7 monthes the grill quit. They can't send parts. Haven't been able to use it since Dec 2021.

I bought the top of the line from LOWES's. It worked great for me for about 6-7mo. The all of a sudden it would not come up to temp. Called customer service, they told me auger was jammed. OK. A buddy of mine and I took it apart as per the instructions sent via email, pulled out the auger and there was no obstruction. OK put it back together, called customer service and they were helpful in getting is plugged back in correctly. Went to prime it and the motor would quit turning the auger. Called them back, they said it was a bad motor gear were stripped. OK. They sent me a new one. Warm day in Feb. and switched them out, was concerned at how lose the motor hung off the auger shat. Called customer service. They said that was normal, verified plugins and went to prime it again. Giant error message. Called customer service. They then said the ignitor was bad and they would send me a new one. INSIDE 9MO EVERYTHING THAT WAS OF ANY CONSEQUENCE TO THIS PIT WENT BAD, AND THIS WAS THE BEST ONE THEY MAKE. THINK LONG AND HARD BEFORE BUYINF THIS AS ALL YOU WILL GET IS "I NAM SORRY YOU ARE HAVING SO MUCH TROUBLE WITHG YOUR GRILL"!

I was smoking a pork butt and about 2 hours into it the auger motor craps out. Called customer disservice they will send a motor to me. Check order in a week and it says 4 to 6 weeks for delivery. Amazingly they shipped the motor in exactly 6 weeks what a coincidence. I was really excited when I got my smoker last fall but now I am totally disgusted with pit boss.

I own a Pit Boss 1100 that is 2 years old. I have used it 20 times at the most. I have kept it covered and treat it like a baby.
a few days ago, I went to use it and it would not start.
I contacted Pit Boss Customer Service and after hangin on the line about 10 minutes, I was told I needed to check the fuse and see if it was blown.
Theyemai;ed me the instructions and after taking apart the Pit Boss control panel I found that indeed the fuse was blown.
I then was told I had to test the unit and find out what was causing the fuse to blow. I did so, and after buying $10 worth of fuses and blowing 3 more of them, I found it was the auger motor that was blowing the fuse.
I sent an email back to Pit Boss Customer Service with all the info they required and asked for a speedy reply. Three days later, still no email reply.
So, I called PBCS again and after again waiting 10 minutes, I told the service person about my problem. They quickly pulled up my email and told me I needed a new auger motor and that it would be at least 30 days before they would have them in. Then I would have to tear apart the Pit Boss 1100 and replace the motor according to the instructions they would send me.
So now I will have been without the smokers use for a minimum of 35 days and not have use of it over the July 4th Holiday which had already been planned out.
Thank you very much Pit Boss. Thank you for making such good smokers and for the easy, quick, and speedy way you take care of your customers. Not.

Yes I ordered 1 grill then three was charged to me on my bank account .I didn't even get 1 grill .I saw the orders in history and my account ,Went back later nothing there .I really wanted the grill im 74 yr old woman.Never dealt with pay pal before,used my card from bank,I'm very unhappy about my purchase.not getting a grill

I have a ceramic grill. I LOVE IT! Just need a new grilling grate. Nothing on the website to buy. Contacted them MONTHS ago and nothing. Have added notes to the "Support Case" (yeah, what a joke) and nothing. So disappointed. Will have to look elsewhere. Goodbye Pit Boss. Good riddance.

After owning my grill for almost two years I had issues with the control board. I called Pitt Boss one afternoon to ask them what I needed to trouble shoot. The board would not hold temperature. After a little discussion the rep ( I wish I remembered his name) said not to worry, you'll have a new part delivered to you in a couple of days. Sure enough it arrived 2 days later, I installed it and everything works like it is supposed to. EXCELLENT CUSTOMER SERVICE THANKS

You have to clean it out with the auger in the pellets every time you use it. Complete and consistent heat across the whole grill and I honestly believe it’s the worst grill you could ever buy. Buyer beware I’m telling you right now for my $800 purchase find something better. Cheap metal that Rotts away even though I keep it in my garage and it’s never exposed to the elements. Avoided at all costs and find something better!

I purchased a pit boss grill in November 2020, tried to start the smoker a week after I got it home very little smoke at the beginning then none. I thought I was doing something wrong so I put it away till March 2021. turns out the smoker does not work nor does the grill. when I called the company to see if they could help all I got was ( I am sorry )I paid over 800 dollars for this grill what a waste of money, I will do everything I can to try to stop people from buying pit boss products I hope this will cost them more then the 800 dollars they took from me for the piece of junk I bought

I attempted to purchase a Pit Boss Platinum Series Brunswick Vertical Smoker from Walmart. I was okay with this as I had read the Walmart was the exclusive distributor for this item. The problem I ran into was I ordered the unit and it never came. Walmart kept cancelling the order. Time and again I waited for the item to be in stock and would reorder with nothing. I finally was able to talk with Walmart who advised me that the problem has been operational issues been due to Pit Boss. I contacted Pit Boss who vehemently told me the problem was Walmart's and that there was nothing they could do about it. I contacted Walmart again and was given the same story. The story deepens as I purchased over $200 of product directly from Pit Boss for my vertical smoker and don't have my grill. Who's really at fault? I really don't know because the finger-pointing and name calling continues to just go back and forth. Here is what I do know, Pit Boss is the manufacturer and should step and help their customers. They build the product. They just don't know the meaning of customer service. They just passed the buck. Shame on Pit Boss and Walmart. If you guys got in bed together to do business and sell product, all I can say is you suck at it. But I do plan to tell two friends who will tell two friends who will tell two friends... The voice of the customer will be heard.