Pitbull Audio

Responding to this complaintAlthough with the common notion that the customer is always right, this is a blatant example where it does not applyThe proof is beyond solid, please see attached picturesThere is no need to use a magnifying glassThe thing is, this is a super high end guitar and with items like these, every scratch and dent makes a huge impact on the valueWould you buy a Ferrari when it comes with a little scratch on it? You'd ask for a big discountI have consulted my entire staff and I've determined that we as a company stand behind their decisionsThis customer can call us whatever she wants, in fact, I was told she acted disorderly and created a scene, as well as went above and beyond to defame us, outside in the parking lotThe offer to waive the restocking fee was a gesture, not blackmailIt's unfortunately how someone can twist things like thisThis is a business, if we can recoup on some of the losses these damages incurred by exchanging it to another guitar, that's a win win for both of usWe were trying to appease the customer with any creative solution possible.You might have very well wore cotton, but that doesn't prevent scratches caused by objects or your nailsWe stand by our policies and we are in line with all other major music retailers that carry these high end guitarsThere is no chance we will get full price with these scratches and therefore a restocking fee was applied.These pictures just show a fraction of the damages due to the limitation of how they show up on a camera and not real life, and this has taken our guitar tech about an hour to get it to this conditionI'm sorry but we stand by our decision, and we are a reputable dealer known nationwide and worldwide and we are actually very accommodating in these situationsHowever when a situation is twisted completely and when our whole sales team agreed that this was out of line we stand behind them as a companyThe blatant lies about how minuscule the damages were and how a generous offer was interpreted as blackmail, is far beyond our comprehension

Hello,Not sure how to respond to this oneThis is a problematic customerHe bought something from us late last year, leaving us a note as follows:Must be factory fresh, factory perfect including box must be doubleboxed with packing.After sending him one in a box, despite the cost difference of using a box, and paying much higher freight charges, he still managed to complain, as follow:Thanks [redacted] USPS did a number on the outer box but your good packing limited their damage to the product box to minimum damageI would not bother with a claim but I will send the photos to our postal inspector Pedal works greatI left positive ....you may want to show your postal inspector how the product first arrived the pedal box on that first delivery looked like USPS was throwing the package at the ground or a wall thanks.This is not even the current complaint he's filingHe bought another item recently, which was described as B STOCKWhich is essentially refurbished, with possible blemish and damanges, plus possible missing accessories, manuals, etcWe all know what a B stock item is.He could buy a new one, which we offer, but he didn't.He's saying that WE dropped the product, which we didn'tHe's saying that a power cord was missing, which we are taking care of for himI don't know how to please someone like this.He has also gone and left a bad review everywhere he could findLet me know what else I need to doI believe this is our first Revdex.com complaintThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First, I see no photos attached Second, I saw the guitar that I turned in It had a single short scratch on the back like a human hair that was not visible until the guitar was turned to reflect the light and the associate pointed to it When I took the guitar home, to try it out as the associate recommended, I did not inspect it with a magnifying glass It could have been scratched like that by the associate who unboxed it, or when we were passing it around while we tried various guitars I did not scratch it I treated it with extreme care, as one would for such a beautiful guitar It is speculation to say I scratched it with a fingernailI did not Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I never received a full refund for the damaged product they sentUnclear why their "customer relations manager" is saying I am a problematic customer when they've left positive for me and we've resolved any past issuesThe current issue is that they claimed that the bent rack ear was considered a minor blemish for B stockIt is notI tried to resolve this with their "customer relations manager" and because I was not able to resolve the issue with him I had to escalate to his management and TC ElectronicsI have no refund for the damaged unit they sentThey did not perform a thorough inspection on the unit before shipping and are taking no responsibility as the direct seller of the productA review of the negatives that Pitbull Audio has garnered on *** reveals multiple complaints by other customers such as these actual quotes: "This company has the worst customer service I have ever experienced.", "item was damaged and seller didnt even partial refund", "this company talks to me like you I was an it, stay away from them, avoid", "BUYER BEWARE! DONT BUY FROM HERE SELLER DOESNT STAND BEHIND PRODUCTS THEY SELL!!" This is the feedback Pitbull Audio left for me on this transaction "Great communicationA pleasure to do business with." And on the prior transaction they said: "Good buyer, prompt payment, valued customer, highly recommended." Pitbull must refund my money in full for the damaged product they sent to close this complaint.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, I see no photos attached.  Second, I saw the guitar that I turned in.  It had a single short scratch on the back like a human hair that was not visible until the guitar was turned to reflect the light and the associate pointed to it.  When I took the guitar home, to try it out as the associate recommended, I did not inspect it with a magnifying glass.  It could have been scratched like that by the associate who unboxed it, or when we were passing it around while we tried various guitars.  I did not scratch it.  I treated it with extreme care, as one would for such a beautiful guitar.  It is speculation to say I scratched it with a fingernail. I did not.  
Regards,
[redacted]

Responding to this complaint. Although with the common notion that the customer is always right, this is a blatant example where it does not apply. The proof is beyond solid, please see attached pictures. There is no need to use a magnifying glass. The thing is, this is a super high end guitar and...

with items like these, every scratch and dent makes a huge impact on the value. Would you buy a Ferrari when it comes with a little scratch on it? You'd ask for a big discount. I have consulted my entire staff and I've determined that we as a company stand behind their decisions. This customer can call us whatever she wants, in fact, I was told she acted disorderly and created a scene, as well as went above and beyond to defame us, outside in the parking lot. The offer to waive the restocking fee was a gesture, not blackmail. It's unfortunately how someone can twist things like this. This is a business, if we can recoup on some of the losses these damages incurred by exchanging it to another guitar, that's a win win for both of us. We were trying to appease the customer with any creative solution possible.You might have very well wore cotton, but that doesn't prevent scratches caused by objects or your nails. We stand by our policies and we are in line with all other major music retailers that carry these high end guitars. There is no chance we will get full price with these scratches and therefore a restocking fee was applied.These pictures just show a fraction of the damages due to the limitation of how they show up on a camera and not real life, and this has taken our guitar tech about an hour to get it to this condition. I'm sorry but we stand by our decision, and we are a reputable dealer known nationwide and worldwide and we are actually very accommodating in these situations. However when a situation is twisted completely and when our whole sales team agreed that this was out of line we stand behind them as a company. The blatant lies about how minuscule the damages were and how a generous offer was interpreted as blackmail, is far beyond our comprehension.

Ordered item through eBay through Pitbull audio seems like these people don't care about the customers order a mixer was lost or stolen Pitbull audio will not return my phone call they overcharged me for the item they didn't seem to care horrible customer service will not purchase from them again will not do any transaction with them again have been avoiding me overcharged me send it via FedEx pay $4 extra more than the item which worth throw Pitbull audio the item to be found at sweetwater.com for $79.99 Pitbull audio charge me $84 through eBay item lost or stolen tried to call the toll-free number lack of communication these people do not know how to treat people they never sign their name you figure if you pay over their normal price they will put signature request they don't I will never order from this company again they're completely incompetent I had filed a complaint with FedEx and the drivers will pressure by FedEx to leave packages with no one's home that is completely unprofessional I don't think it's FedEx fault I think it's Pitbull audio who don't care about their customers they have a toll free number which is 1888 526-6632 they have a recording but they will not return your call happened here in Florida I am making this complaint so people can know that this company does not care about their customers they're not professional they lack communication they over charge you for an item don't have the decency to put signature request they really don't care about people I will never try to buy anything from them have to contact my credit card company because eBay and PayPal don't care about the customers you' it is sad if these people are allowed to sell things this should not be in business I am going to contact the Revdex.com in California I order a simple mixer they didn't care it's been 9 days now going on 10 still have not received item package has been stolen or lost because FedEx pressure to drivers believe items when no one's home that is completely unprofessional in behalf of FedEx 2 but Pitbull audio should not be in business I will never do business with them again please read this very carefully in the last 9 days I've been through hell after sending over 25 to 30 emails I probably got two or three emails if any want buddy wants to order anything go to sweetwater.com they have all kind of music equipment and they care about you and they don't try to rip you off I like saying the truth I gave him a bad rating on eBay they got mad with me because I open a case against them because it would not answer my emails they are open 7 days a week but they don't have the time to email you back or contact you what you ever I left my telephone number call 4 to 5 times no one had decency to call me back this is not the kind of people you want to work with or do business with I do not recommend this company to no one please go somewhere else with someone cares about you they have an answering service automated system but you do not return your phone calls save your money and go somewhere else who cares about you it is sad to put this on the internet but I have been let down by these people I have to contact once again my credit card company is I'm making this right now to fight the charges for an item I did not receive there are too stingy to put signature request even though you pay extra money for the item all this see you is money and don't care about you please let everybody else know about you experience with pitbull audio hope that you have a better experience but I doubt it avoid these people at all cost from Florida Jose Velez

This was a simple pricing error due to a close model number confusion. Customer is simply trying to take advantage and buy all 10 of them obviously for resale. Not entertaining his threats and blackmailing. Also, we DO respond to ebay and we have a very close relationship with our ebay manager whom...

also looked into this situation for us and she has updated the eBay CS team our responses. We also communicated to the buyer as well and explained that this was an error, and promptly refunded him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello,Not sure how to respond to this one. This is a problematic customer. He bought something from us late last year, leaving us a note as follows:Must be factory fresh, factory perfect including box ... must be doubleboxed with packing.After sending him one in a...

box, despite the cost difference of using a box, and paying much higher freight charges, he still managed to complain, as follow:Thanks
[redacted] ... USPS did a number on the outer box but your good packing
limited their damage to the product box to minimum damage. I would not
bother with a claim but I will send the photos to our postal inspector.
Pedal works great. I left positive ....you may want to show your postal
inspector how the product first arrived ... the pedal box on that first
delivery looked like USPS was throwing the package at the ground or a
wall ... thanks.This is not even the current complaint he's filing. He bought another item recently, which was described as B STOCK. Which is essentially refurbished, with possible blemish and damanges, plus possible missing accessories, manuals, etc. We all know what a B stock item is.He could buy a new one, which we offer, but he didn't.He's saying that WE dropped the product, which we didn't. He's saying that a power cord was missing, which we are taking care of for him. I don't know how to please someone like this.He has also gone and left a bad review everywhere he could find. Let me know what else I need to do. I believe this is our first Revdex.com complaint. Thanks

Review: I bought a Bstock TC Electronic GMajor 2 from them and it arrived damaged. Someone at Pitbull had dropped the unit on the rack ear and bent the rack ear. The unit was also missing an AC cord and is acting erratically. [redacted] is claiming that the cord is in there despite my wife and I checking. [redacted] also claims that a dropped unit with a bent rack ear is a minor blemish. At this point we are trying to return the unit. A damaged unit is not a blemish. Unit was acting erratically. Their reply: "Please check all the packaging. If the cord is not there we can get it replaced. You did purchase a B Stock unit. TC Official B Stock. Box might be damaged, or might be shipped in a plain brown box. Product might have minor blemishes. Should include manuals, and all accessories, but not guaranteed. TC WARRANTY applies"Desired Settlement: Pitbull is to provide a pre-paid return tag and take the unit back and provide a full refund for the unit they damaged.

Business

Response:

Hello,Not sure how to respond to this one. This is a problematic customer. He bought something from us late last year, leaving us a note as follows:Must be factory fresh, factory perfect including box ... must be doubleboxed with packing.After sending him one in a box, despite the cost difference of using a box, and paying much higher freight charges, he still managed to complain, as follow:Thanks

[redacted] ... USPS did a number on the outer box but your good packing

limited their damage to the product box to minimum damage. I would not

bother with a claim but I will send the photos to our postal inspector.

Pedal works great. I left positive ....you may want to show your postal

inspector how the product first arrived ... the pedal box on that first

delivery looked like USPS was throwing the package at the ground or a

wall ... thanks.This is not even the current complaint he's filing. He bought another item recently, which was described as B STOCK. Which is essentially refurbished, with possible blemish and damanges, plus possible missing accessories, manuals, etc. We all know what a B stock item is.He could buy a new one, which we offer, but he didn't.He's saying that WE dropped the product, which we didn't. He's saying that a power cord was missing, which we are taking care of for him. I don't know how to please someone like this.He has also gone and left a bad review everywhere he could find. Let me know what else I need to do. I believe this is our first Revdex.com complaint. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I never received a full refund for the damaged product they sent. Unclear why their "customer relations manager" is saying I am a problematic customer when they've left positive for me and we've resolved any past issues. The current issue is that they claimed that the bent rack ear was considered a minor blemish for B stock. It is not. I tried to resolve this with their "customer relations manager" and because I was not able to resolve the issue with him I had to escalate to his management and TC Electronics. I have no refund for the damaged unit they sent. They did not perform a thorough inspection on the unit before shipping and are taking no responsibility as the direct seller of the product. A review of the negatives that Pitbull Audio has garnered on [redacted] reveals multiple complaints by other customers such as these actual quotes: "This company has the worst customer service I have ever experienced.", "item was damaged and seller didnt even partial refund", "this company talks to me like you I was an it, stay away from them, avoid", "BUYER BEWARE! DONT BUY FROM HERE SELLER DOESNT STAND BEHIND PRODUCTS THEY SELL!!" This is the feedback Pitbull Audio left for me on this transaction "Great communication. A pleasure to do business with." And on the prior transaction they said: "Good buyer, prompt payment, valued customer, highly recommended." Pitbull must refund my money in full for the damaged product they sent to close this complaint.]

Regards,